InMoment XI

OCTOBER 18, 2023

After a successful XI Forum Europe featuring 9 EMEA customer experience experts , 200+ engaged delegates, 8 insightful workshops, and plenty of networking, it’s safe to say that the event was a hit! The forum provided a platform for award-winning CX speakers from some of Europe’s most prominent brands, including Foot Locker , Vue Cinemas, Quilter, MediaMarktSaturn, NPSx by Bain & Company , and Forrester.

Customer Experience 195

Customer Experience 2023 ROI Return on Investment 195

Bill Quiseng

OCTOBER 18, 2023

QUI TAKEAWAY: If you advertise “Satisfaction Guaranteed”, what would you do differently? Do more. Do better. Do it now. When it comes to your customers and customer service, don’t just be good. Be GREAT out there! You are happy because customers were satisfied with their purchase of your product or a resolution with your service. But that’s not good enough.

Advertising 158

Advertising Customer Care Customer Service Customers 158

BirdEye

OCTOBER 18, 2023

In a rapidly evolving digital landscape, local businesses face a pressing question: How can they stay relevant and meet escalating customer expectations? The answer, as revealed at the recent Birdeye View digital conference, lies in the revolutionary potential of Artificial Intelligence (AI). As consumer behavior and expectations evolve, AI emerges not just as a tool but as an indispensable ally for businesses aiming to thrive.

Insights 111

Insights Customer Expectations Consumers Feedback 111

Braze

OCTOBER 18, 2023

To help brands dig deeper into what's possible for customer engagement with the right technology at their fingertips, Braze brought together more than 70 speakers—including thought leaders, senior executives, innovative marketers, and customer engagement subject matter experts—at our annual Forge…

Customer Engagement 114

Customer Engagement Technology Engagement 2023 114

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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.

2024

2020 Research

OCTOBER 18, 2023

During Sago’s recent webinar, “ Harnessing AI in Research: A Roadmap to the Future ,” Raj Manocha, Chief Client Officer of Sago, delved into the current state of AI in market research and how to leverage its capabilities to enhance insights and drive forward-thinking strategies. During the webinar, we had a lively Q&A session with our audience, but unfortunately, we ran out of time before we could answer all the questions.

Marketing 108

Marketing Healthcare Webinar Roadmap 108

Optimove

OCTOBER 18, 2023

Black Friday, the annual shopping extravaganza, isn’t just about snagging great deals. It’s also a treasure trove of marketing wisdom. Drawing on exclusive data collaborations with industry leading B2C brands, Optimove has unearthed valuable insights over the past three years that can elevate your marketing game during this critical sales period.

Insights 78

Insights Multi-Channel Omnichannel B2C 78

Heart of the Customer

OCTOBER 18, 2023

When it comes to understanding customer satisfaction, books on customer experience are essential tools. They provide insights into how to keep customers happy and loyal. Did you know, according to a Walker study, by the end of 2020, customer experience overtook price and product as the key brand differentiator? These books can help your business […] The post Books About Customer Experience: 9 Best Reads for CX Professionals appeared first on Heart of the Customer.

Books 78

Books Customer Experience 2020 Customer Satisfaction 78

CSM Magazine

OCTOBER 18, 2023

Zenarate expands its AI Coach language capabilities to 79, the most in the industry, and adds new agent feedback reporting for AI simulation training. Zenarate, the leading AI Simulation Training platform for customer-facing agents, today announced a significant expansion in its language capabilities along with new “Deep Insights” reporting for improved agent feedback.

Feedback 59

Feedback Telecommunications Contact Center Insurance 59

SurveySensum

OCTOBER 18, 2023

Did you know that a remarkable 77% of customers hold brands in higher esteem when they actively seek and diligently apply valuable customer feedback? But what is customer feedback and why is it so important? Customer feedback is the valuable insights provided by customers about their experiences with a product, service, or brand. This is a great channel for customer to share their thoughts and experience with your brand.

Feedback 52

Feedback Competitive Advantage Customers Social Media 52

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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

Voice of Customer

CSM Magazine

OCTOBER 18, 2023

The casino industry has always been at the forefront of delivering exceptional customer service. With the proliferation of casino sites on the internet today, the competition has intensified, making customer service a pivotal differentiator. A study by the University of Sheffield in the UK shows that a negative customer service experience can profoundly harm a company’s reputation.

Customer Service 52

Customer Service Multi-Channel Loyalty Programs Social Media 52

SAP Customer Experience

OCTOBER 18, 2023

Virtual November 7, 2023 Agenda Dear Valued Customer, We are pleased to invite you to the SAP MaxAttention Innovation Workshop focusing on ‘SAP Business Technology Platform – Development Models’ taking place virtually on November 7, 2023. Please find the current agenda for the workshop here. In our workshop, SAP MaxAttention.

Workshop 68

Workshop 2023 Innovation Technology 68

ReviewTrackers

OCTOBER 18, 2023

Analyzing review data improves operational performance, brand perception, your products and services, and ultimately, the customer experience.

Management 65

Management Brands Customer Experience Customers 65

The DiJulius Group

OCTOBER 18, 2023

Have you ever wondered how remote work is impacting our mental health? Or perhaps you’re curious about how to redefine success in our increasingly digital world? This episode of The Customer Service Revolution is for you. We’re diving into the challenging realm of loneliness and the effects of remote work on our well-being. From the. Read Full Article The post 130: Never Lose an Employee Again appeared first on The DiJulius Group.

Article 64

Article Customer Service Customers 64

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The annual Cognition virtual conference is back on October 16, and this year it’s FREE! You’ll enjoy: Inspiring Keynotes from top learning industry leaders, providing fresh perspectives to help you outperform the competition. Hands-on, Skill-Building Sessions to elevate your growth, retention, and product adoption strategies. Exclusive First Look at the latest innovations from Thought Industries, empowering you with tools to grow faster.

2024

Forrester's Customer Insights

OCTOBER 18, 2023

With generative AI expanding the ways that companies can create better customer experiences, Adobe last week reinforced its leadership position in genAI for business at its annual event for its core “creator” customer base, Adobe MAX.

Leadership 59

Leadership Events Customer Base Customer Experience 59

West Monroe

OCTOBER 18, 2023

Two years ago, I wrote about why you should demand ROI from consulting partners. The gist: Too many clients focused on activities or deliverables, and not enough on results. We emphasized the importance of establishing a robust business case before bringing partners on board. The difference between then and now? Businesses had the luxury of time, a more stable market, and relatively cheaper financial resources.

ROI 59

ROI Roadmap Financial Consulting 59

kommunicate

OCTOBER 18, 2023

Last Updated on October 18, 2023 Ever heard of an Apple user switching to Android? Probably not. Apple users are thoroughly engaged with their Apple products with most of them even serving as unofficial brand ambassadors. This is a great example of product engagement. Product engagement refers to how users interact with a particular product [.] The post 15 Innovative Ways to Use ChatGPT For Product Engagement appeared first on Kommunicate Blog.

Innovation 52

Innovation Engagement 2023 Reference 52

IntouchInsight

OCTOBER 18, 2023

With the first day of fall behind us, sweaters are coming out of closets and the smell of pumpkin spice is filling the air. So grab your favorite warm beverage and catch up on some of the latest bite-size data from Intouch Insight’s consumer Flash Points.

Consumers 133

Consumers Retail 133

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Customers expect to be able to interact with your organization whenever and however they want. They also expect your agents to have insights into their journeys so that they don’t have to repeat themselves as they move through various channels. And, if they’re not able to, they just might find one of your competitors who will offer the flexibility they are looking for.

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2020 Research

OCTOBER 18, 2023

Introducing our Electric Vehicle Panel—your ultimate resource for navigating the shifting landscape of consumer automotive trends! Gain unparalleled access to the in-depth profiles of thousands of Americans, filled with invaluable insights into their thoughts, actions, and desires when it comes to electric vehicles. Stay ahead of the game and make informed decisions with the power of our diverse panel at your fingertips.

Automotive 105

Automotive Download Books Consumers 105

Nasuni

OCTOBER 18, 2023

Chief Marketing Officer Asim Zaheer discusses why he joined the Nasuni’s leadership team and the future of enterprise IT.

Marketing 93

Marketing Leadership 93

Forrester's Customer Insights

OCTOBER 18, 2023

Izola synthesizes Forrester’s research to enable clients to move faster on their top priorities and have more informed conversations with Forrester experts who apply and contextualize Forrester insights to their business-critical initiatives.

Insights 63

Insights Information Customers 63

IntouchInsight

OCTOBER 18, 2023

At Intouch Insight, we are always looking for new ways to save our customers time. This month, we have added three new checklist templates to the IntouchCheck™ template library.

Insights 62

Insights Customers 62

Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

Are you still manually reviewing calls? 🤔 It's time for a change! The traditional method of manual call monitoring is no longer cutting it in today's fast-paced call center environment. Industry experts Angie Kronlage and April Wiita from Working Solutions are here to explore the power of innovative automation to revolutionize outdated call review processes!

Customer Experience

Forrester's Customer Insights

OCTOBER 18, 2023

It’s hard to believe I’ve just turned the corner on my first year at Forrester as a Security & Risk Executive Partner — and what year it has been! Working with top security leaders across all types of industries and incredibly talented co-workers has been rewarding and has challenged me in the best possible way.

Management 59

Management Customers 59

Zonka Feedback

OCTOBER 18, 2023

Canny stands out as a widely embraced application for managing product roadmaps and handling customer feedback. The platform is great for collecting customer feedback, analyzing it, prioritizing new features, and then publishing them into a roadmap.

Roadmap 59

Roadmap Feedback Management Customers 59

Forrester's Customer Insights

OCTOBER 18, 2023

Every year, Forrester convenes a group of clients who critique our strategy, give us feedback on our services, and review new products we are developing. Over the last 25 years, the Board of Clients has been extraordinarily influential, guiding us into a better future and helping us avoid unforced errors.

Books 57

Books Feedback 57

CSM Magazine

OCTOBER 18, 2023

In the realm of project management, distinguishing between an Enterprise Project Management System and other types of businesses is essential for making informed decisions. Enterprise project management software is tailored to the unique needs of large-scale enterprises, and understanding their differences from other business project management approaches is vital.

Management 52

Management Return on Investment ROI Document 52

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This comprehensive report explores the evolving landscape of customer and business expectations, with five key trends that will help you understand your customers and stay ahead of the competition. Discover how your peers are implementing AI to improve customer experience with granular insights into their CX investments and specific AI use cases. For the first time, customers prefer digital channels when interacting with a business.

Customer Experience