InMoment XI
MARCH 11, 2024
So many businesses today are focused on getting feedback for the sake of getting feedback. They want 5-star reviews and soaring metrics. But, most businesses fail to act on a lot of the feedback they receive. In order to create a truly great customer experience, you need to implement a customer feedback loop that will integrate your customers into the business.
ShepHyken
MARCH 11, 2024
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How can businesses create experiences that get repeat business and nurture brand loyalty? How can businesses think outside the box to create fan-like loyalty among their customer base? What lessons can companies learn from the legendary rock band, Van Halen, in creating loyal customer followings?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
TechSee
MARCH 11, 2024
Industry events and news coverage are full of companies offering Generative AI , Conversational AI, chatbots, and AI Agents. However, given the relative youth of this space, it can be difficult to distinguish between basic and advanced solutions providers. As a result, it can be very challenging to assess Conversational AI providers. In this post, we will provide some core concepts you will need to understand the Conversational AI landscape better and, ideally, find the right Conversational AI f
Retently
MARCH 11, 2024
Are you curious about the genuine reactions of your attendees after they experience your event? Post-event surveys are crucial for this feedback, but the real challenge is knowing the right questions to ask. In this guide, you’ll find why they are important, areas to focus on, and 35 essential post-event survey questions crafted to draw out the insights you need.
Advertisement
Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.
TechSee
MARCH 11, 2024
Industry events and news coverage are full of companies offering Generative AI , Conversational AI , chatbots, and AI Agents. However, given the relative youth of this space, it can be difficult to distinguish between basic and advanced solutions providers. As a result, it can be very challenging to assess Conversational AI providers. In this post, we will provide some core concepts you will need to understand the Conversational AI landscape better and, ideally, find the right Conversational AI
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
BirdEye
MARCH 11, 2024
Hashtags are more than just a trend; they are a vital tool for businesses aiming to boost their online presence and engage their target audience effectively. According to a recent survey by Birdeye, 79% of businesses produce their social media content in-house, underscoring the necessity of arming these businesses with the proper tools and strategies for success.
Team Support
MARCH 11, 2024
Is your team ready for the future of customer support? We've compiled some of the latest trends and advancements that will shape the landscape of customer service. The Future is Now First things first - let's talk about how customer support has evolved. Gone are the days when customer service was just a cold, impersonal phone call. Nowadays, the customer support landscape is more akin to a bustling city, full of life, interaction, and innovation.
BirdEye
MARCH 11, 2024
When Birdeye conducted a survey, we found that 87% of the respondents considered Facebook important or mission-critical. This statistic proves that it is the top choice among our customers. But why so? Well, Facebook, the OG of social media platforms, offers a highly engaged community that reaches 3.3 billion people daily. This is a golden opportunity for multi-location businesses to use virtual events as a powerful tool to engage with local communities and enhance brand reputation.
Team Support
MARCH 11, 2024
Is your team ready for the future of customer support? We've compiled some of the latest trends and advancements that will shape the landscape of customer service. The Future is Now First things first - let's talk about how customer support has evolved. Gone are the days when customer service was just a cold, impersonal phone call. Nowadays, the customer support landscape is more akin to a bustling city, full of life, interaction, and innovation.
Advertisement
Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
SurveySparrow
MARCH 11, 2024
Have you ever wondered what’s behind those graphs and charts you see on the news? Often, they are the results of polls , a tool used to collect public opinions on everything, ranging from politics to product preferences. There are different types of polls to gather various kinds of data. In this blog, we’ll explore the major types, their purpose, how they work, and some examples to help you understand better.
CX University
MARCH 11, 2024
Best Practices for Measuring Campaign Success In today’s complex marketing landscape, the ability to analyze omnichannel data effectively is essential for businesses seeking to measure the success of their marketing campaigns. By leveraging best practices in omnichannel data analysis, organizations can gain valuable insights into the impact of their marketing efforts across various touchpoints, leading to more informed decision-making and optimized strategies.
SurveySensum
MARCH 11, 2024
A positive employee environment plays a crucial role in shaping workplace culture, extending beyond mere job satisfaction to foster an atmosphere where individuals feel valued, respected, and integral to the organization’s success. A happy workplace not only improves individual feeling good, but also lays the groundwork for increased productivity, creativity, efficiency, and teamwork.
Doing CX Right
MARCH 11, 2024
Stacy Sherman and featured guest, Bernie Borges, explain how marketing and content strategies can enhance your customer relationships and grow your business. Listen to the Doing CX Right podcast now. The post Integrating Marketing & Customer Service: Content Strategies to Solidify Relationships appeared first on Doing CX Right.
Advertisement
The annual Cognition virtual conference is back on October 16, and this year it’s FREE! You’ll enjoy: Inspiring Keynotes from top learning industry leaders, providing fresh perspectives to help you outperform the competition. Hands-on, Skill-Building Sessions to elevate your growth, retention, and product adoption strategies. Exclusive First Look at the latest innovations from Thought Industries, empowering you with tools to grow faster.
.png)
Forrester's Customer Insights
MARCH 11, 2024
Join us in Nashville in June to learn how to harness the power of humans and AI to deliver differentiated experiences that drive loyalty and growth.
Braze
MARCH 11, 2024
Since they were introduced in 2022, Live Activities have been a refreshing change for mobile engagement. Now, with the release of iOS 17.2, Live Activities are getting a boost that makes this new channel an even more proactive way to connect with users in the moments that matter.
CSM Magazine
MARCH 11, 2024
Selecting a B2B fulfilment partner is a decisive move, akin to choosing a relay teammate in a high-stakes race. It’s about finding that entity which not only passes the baton swiftly but also understands the nuances of your track. Your choice can catapult you forward or leave you lagging behind, complicating logistics rather than streamlining them.
Kapta Customer Success
MARCH 11, 2024
Six misconceptions are reducing customer QBR engagement. Learn about these myths and how to overcome them to increase engagement and outcomes.
Advertisement
Customers expect to be able to interact with your organization whenever and however they want. They also expect your agents to have insights into their journeys so that they don’t have to repeat themselves as they move through various channels. And, if they’re not able to, they just might find one of your competitors who will offer the flexibility they are looking for.
CSM Magazine
MARCH 11, 2024
There is hardly a physical or online casino today without roulette, but this fun game’s history dates back to the 17th century. Gambling history has it that the creation of this game can be credited to Blaise Pascal, a brilliant mathematician and physicist at the time. Technology such as augmented reality is now set to revolutionize the customer experience and make the game even more user immersive.
Forrester's Customer Insights
MARCH 11, 2024
(coauthored by Forrester Senior Research Associate Victoria Manes) In Europe, a tough economic and geopolitical context is contributing to increasingly polarized discussions on the environment.
dscout People Nerds
MARCH 11, 2024
When everything is a priority, nothing is a priority. Read on about how to get more done and keep your stakeholders happy.
Brandwatch CX
MARCH 11, 2024
We tracked social media mentions of the Oscars 2024 to see which moments got people talking the most. Here's everything you need to know.
Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions
Are you still manually reviewing calls? 🤔 It's time for a change! The traditional method of manual call monitoring is no longer cutting it in today's fast-paced call center environment. Industry experts Angie Kronlage and April Wiita from Working Solutions are here to explore the power of innovative automation to revolutionize outdated call review processes!
Uplight
MARCH 11, 2024
Exciting news: Avangrid has been selected as the winner for SECC’s 2024 Best Practices Award in the Cultural Transformation category! This award recognizes Avangrid’s shift toward customer-centricity by developing new organizational philosophies, strategies, and metrics for customer success. Avangrid has brought together previously separated teams and functions— including Product, Marketing, IT, Design, Software Engineering, and Read More The post Avangrid wins SECC’s 2024 Best Practices Award
Brandwatch CX
MARCH 11, 2024
We tracked social media mentions of the Oscars 2024 to see which moments got people talking the most. Here's everything you need to know.
Strativity
MARCH 11, 2024
We discuss how Acquia has charted a path to growth through its commitment to incremental, open-source innovations, flexibility and composable solutions.
Forrester's Customer Insights
MARCH 11, 2024
We explore key findings for APAC from Forrester’s 2023 Field Marketing Survey to help organizations understand the state of Field Marketing regionally and what this means for the operation and organization of a future fit field marketing organization.
Advertisement
This comprehensive report explores the evolving landscape of customer and business expectations, with five key trends that will help you understand your customers and stay ahead of the competition. Discover how your peers are implementing AI to improve customer experience with granular insights into their CX investments and specific AI use cases. For the first time, customers prefer digital channels when interacting with a business.
Expert insights. Personalized for you.
195 
Let's personalize your content