ShepHyken

FEBRUARY 9, 2025

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. 5 Touchdowns: How the NFL Is Winning over Fans by Francesca Di Meglio (CX Network) By leveraging data analytics and offering personalized experiences, football is growing exponentially.

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2025 Article Customer Service Sports 71

Thematic

FEBRUARY 9, 2025

If you are curious about how you'll get to know what your customers truly feel, you need customer sentiment analysis. It’s the process of analyzing feedback to see if customer sentiment is positive, negative, or neutral and, more importantly, why they feel that way. “People will forget what you said, people will forget what you did, but people will never forget how you made them feel”   Maya Angelou’s famous quote perfectly captures why businesses must under

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eGain Blogs

FEBRUARY 9, 2025

Why Buying Beats Building to Deliver Value at Speed and Scale AI is transforming business like never before, positioning itself as the most disruptive technological force of the last 25 years. The hype is not just noisecompanies are putting their money where their mouth is. U.S. businesses are projected to spend a staggering $300 billion annually on AI over the next five years.

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Customer Service Competitive Advantage Multi-Channel Virtual Agent 40

Thematic

FEBRUARY 9, 2025

In our article about why customer sentiment analysis matters , we introduced you to Maya Angelou's famous quote: "People will forget what you said, people will forget what you did, but people will never forget how you made them feel.” We even gave you PwC's findings that 32% of customers would stop doing business with a brand they love after just one bad experience.

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NPS Sports Net Promoter Score Hotels 62

Advertiser: ZoomInfo

As prospects define their problem, search for solutions, and even change jobs, they are generating high-value signals that the best go-to-market teams can leverage to close more deals. This is where signal-based selling comes into play. ZoomInfo CEO Henry Schuck recently broke down specific ways to put four key buying signals into action with the experts from 30 Minutes to President’s Club.

Definition

The DiJulius Group

FEBRUARY 9, 2025

Learn the pros and cons of how to roll out new content to your teams this week, as Dave Murray, VP of Consulting for The DiJulius Group, steps in as our guest host. In this episode, we focus on rolling new content out to staff, and our guest isBrenda Larson is the Manager of Learning. Read Full Article The post 190: How to Roll Out New Content to Your Teams appeared first on The DiJulius Group.

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Consulting Article Management Customer Experience 52