CCMA report: Data analytics reinvents the contact center, starting with the front line
Think Customers
OCTOBER 30, 2024
“With great power comes great responsibility.” That proverb may be traced to Voltaire and Spider-Man, but it’s contact center leaders who see the impact data and analytics are already having on the front line — and the obligations that come with it. Forward-thinking leaders who prioritize the customer experience across a wide range of business sectors shared their insights, experiences, and some cautionary tales with CCMA earlier this year.
Let's personalize your content