Driving Your CX at the Intersection of LX and AI
InMoment XI
APRIL 4, 2018
The Shift Is Upon Us Customer experience is at an inflection point. We are in a transformational moment where significant demographic and technological shifts have changed our expectations of brand interactions. Companies like Uber have reduced consumer patience with friction in the brand experience. Companies like Amazon and Warby Parker are scrambling our notions of online.
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