Retently
JULY 4, 2023
From GE to Apple, many of the world’s biggest companies use Net Promoter Score ® to measure and track customer sentiment. Most swear by NPS® as the most accurate and effective means to measure loyalty and satisfaction among customers. But what if you’re not one of the world’s largest companies? What value can NPS provide for your much smaller, more hands-on business?
2020 Research
JULY 4, 2023
In the fast-paced and ever-changing world of business, market research has become the secret ingredient for success. Gone are the days of relying on gut feelings and guesswork to make strategic decisions. Now, organizations must tap into valuable consumer data to stay ahead of the game. Why is this shift so crucial? It’s because today’s consumers are more discerning than ever, demanding products and services that truly cater to their needs.
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SAP Customer Experience
JULY 6, 2023
Dear Community, Please register for our new webcast: Analytics in SAP Sales & Service Cloud Version 2 SAP Analytics Cloud is embedded in SAP Sales and Service Cloud version 2, and enables users to discover insights and create powerful analytical stories. During this webcast, we will demonstrate the powerful capabilities.
Kustomer
JULY 6, 2023
The workforce is rapidly changing. According to Zurich , Gen Z is expected to make up nearly 30% of the workforce by 2025. As CMO of Kustomer, I have shadowed many customer service agents, doing hundreds of ride-alongs and stakeholder interviews, many of them with individuals from this rising generation. What I’ve noticed is that Gen Z does things differently, and they expect their work life to be like the rest of their life – supported by technology and AI.
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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.
SAP Customer Experience
JULY 4, 2023
Labs Talk #labstalk is a series of interviews over innovative topics, with customers, colleagues and partners, but also renowned industry experts. The showbroadcasting live every other Wednesday on the SAP Customer Experience LinkedIn channel. Hyper-personalisation When we spoke to Lucas Bergström and Sophie Oppacher the other week, we learned about.
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
Bill Quiseng
JULY 5, 2023
QUI QUOTE: A customer complaint is a gift. Take the perspective that your customers complain because they want to help your business. Otherwise, they would say nothing and walk away, intent on never returning. A customer may not always be right. But they are always your customer. Do whatever it takes to make them feel right. Listen and allow the customer to vent.
ShepHyken
JULY 4, 2023
I was just at an industry conference focusing on AI (Artificial Intelligence). Someone commented, “AI is going to make us stupid.” Elaborating on that statement, the commenter’s reasoning was that it takes thinking and problem-solving out of the process. We will be given the answer and won’t have to know anything else. I can see his point, but there is another way of looking at this.
BirdEye
JULY 6, 2023
Staying in touch with customers helps businesses strengthen their relationships and build a stronger customer base. The current digitally connected world makes that process very easy. There are multiple avenues for businesses to reach out to their customers and make sure they notice every word. This blog post covers the top 8 types of messages that customers can leverage to stay connected with their customers.
Experience Investigators by 360Connext
JULY 7, 2023
In this webinar replay, you’ll discover: How to tell if your CX goals were reasonable and set up properly to achieve success 5 questions you can use to ensure that other leaders within your organization understand – and appreciate – what you’re trying to accomplish An easier way to ensure that everyone in your organization understands CX – and buys into their unique role in delivering excellence Whether you’re gathering the right feedback for the goals you’re trying to achieve
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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
Alida
JULY 6, 2023
Alida was recognized by G2 in the Experience Management Category in three reports. Alida also received the Users Love Us badge.
ShepHyken
JULY 7, 2023
This week, we feature an article by Manpreet Singh Chawla. He writes about how using mobile apps can enhance customer engagement. At the present time, Google Play and App Store both have over 4.4 million apps available, which are installed on over 6.6 million smartphones globally. It is estimated that one out of every five people around the world has a smartphone with internet services available in it.
BirdEye
JULY 6, 2023
Customers evaluate businesses across many channels before they make a decision. Most of these evaluations happen on the basis of existing customer reviews. Review aggregator sites are the most popular channels for your potential customers to read those reviews from your existing clientele. So it is very important for growing businesses to identify the top review aggregators for their industry, establish a presence, and manage the reviews.
Experience Investigators by 360Connext
JULY 7, 2023
In today’s uncertain business environment, some leaders are hesitant to invest in customer experience (CX) initiatives. But what if the decision-makers in your organization understood their top objections are actually reasons to support CX? Join Jeannie Walters, CCXP, and Founder of Experience Investigators, for this complimentary training session to discover: 4 of the most common objections you’re likely to face when pitching new CX initiatives A step-by-step approach to address these objection
Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions
Are you still manually reviewing calls? 🤔 It's time for a change! The traditional method of manual call monitoring is no longer cutting it in today's fast-paced call center environment. Industry experts Angie Kronlage and April Wiita from Working Solutions are here to explore the power of innovative automation to revolutionize outdated call review processes!
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Doing CX Right
JULY 7, 2023
Get Golden Ticket To invite-only Customer Experience Event covering airfare, hotel and event costs. Only for DoingCXRight subscribers this week. Learn details and register for drawing ony July 10. The post Golden Ticket to Customer Experience Event July 2023 appeared first on Doing CX Right.
Beyond Philosophy
JULY 6, 2023
The Magic Castle Hotel made the top ten of all Los Angeles hotels on Trip Advisor. The reason why would probably surprise you, but it’s one of those little secrets about why customers buy that they don’t tell you. You would not be impressed if I showed you pictures of this hotel. It looks to me like an old apartment complex that was painted yellow and converted into a hotel.
BirdEye
JULY 5, 2023
Customer acquisition is one of the biggest challenges and expenditures for businesses. However, constantly acquiring new customers without investing in strategies to retain them can prove quite harmful to the bottom line. To first time customers turn into loyal customer, it is important to invest in building relationships with them. And that is done with relationship marketing.
IntouchInsight
JULY 7, 2023
Consistency plays a crucial role in building and strengthening a brand's reputation. Providing the same level of quality and service across all locations builds trust among consumers and earns long-term loyalty. But in order to develop and maintain this consistency, brands need to routinely inspect their locations.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
SAP Customer Experience
JULY 6, 2023
During our annual SAP Sapphire event, we showcased how SAP is blending our 50 years of industry experience with Intelligent Customer Experience (CX). Intelligent CX provides organizations with the end-to-end Customer Experience that is Industry-tailored, Connected, Insightful, and Adaptive to help you increase loyalty and profitability. Industry-Tailored.
ShepHyken
JULY 3, 2023
Top Takeaways: A simple and convenient customer experience can be a competitive advantage for brands and companies, whether it’s B2B or B2C. It starts with leadership, where decisions are made and trickle down to every department in the company. Being nice and respectful is one thing, but there is more. There must also be a process behind delivering an amazing customer experience.
BirdEye
JULY 3, 2023
According to a marketing industry report released in 2022, the affiliate marketing industry grew by 47% between 2018 and the end of 2021. This industry is slated to continue to grow, with recent projections predicting that the affiliate marketing industry is likely to grow from $13 billion in 2022 to $15.7 billion by 2023. In this guide, we’ll explore why affiliate marketing has become such a popular option for businesses and influencers, and how it can be used to create a mutually beneficial re
CSM Magazine
JULY 3, 2023
In today’s digital age, search engine optimization (SEO) is crucial for businesses to enhance their online visibility and drive customer engagement. By implementing effective SEO strategies, you can improve your website’s search engine rankings, attract quality traffic, and increase customer interactions. In this comprehensive guide, we will explore powerful SEO tips that will help you boost customer engagement and create a strong online presence for your business.
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The annual Cognition virtual conference is back on October 16, and this year it’s FREE! You’ll enjoy: Inspiring Keynotes from top learning industry leaders, providing fresh perspectives to help you outperform the competition. Hands-on, Skill-Building Sessions to elevate your growth, retention, and product adoption strategies. Exclusive First Look at the latest innovations from Thought Industries, empowering you with tools to grow faster.
kommunicate
JULY 5, 2023
Last Updated on July 5, 2023 One purchase. Two scenarios. Imagine you buy the latest iPhone from an eCommerce store, and are returning to buy an accessory. Scenario 1: You get a welcome message as soon as you login that says, “Welcome back John! We are so glad to meet you. What do you want [.] The post Personalization At Scale: How Chatbots Can Drive Personalized Customer Experiences appeared first on Kommunicate Blog.
Beyond Philosophy
JULY 1, 2023
__ Did you know we have a YouTube Channel too? Check it out here. Connect with Colin on LinkedIn HERE. Follow Colin on Twitter HERE. Click HERE to learn more about Professor Ryan Hamilton of Emory University. To learn more about Beyond Philosophy’s Suite of Services Click here. The post Here’s why the small things in your experience are the most significant appeared first on Beyond Philosophy.
BirdEye
JULY 7, 2023
Today’s customers expect answers in real time. That’s why a customer service chatbot is a necessary tool for a successful business. With this tool, you can quickly and accurately respond to customer service questions, even if it’s at midnight. It has the capability to answer frequently asked questions as well as offer product and service suggestions to drive sales.
SAP Customer Experience
JULY 3, 2023
Dear Community, The 2308 release (August 2023) for SAP Sales and Service Cloud is approaching. We will be adding the release webcast-related information and assets here in our community. This will allow you to access the on-demand recording after the live event, short demos if available, slide deck, and also.
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Customers expect to be able to interact with your organization whenever and however they want. They also expect your agents to have insights into their journeys so that they don’t have to repeat themselves as they move through various channels. And, if they’re not able to, they just might find one of your competitors who will offer the flexibility they are looking for.
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