Are your Customer Experience Programs Just Another “Check the Box”? Or is CX in your culture, your very DNA?
InMoment XI
AUGUST 31, 2017
For the last couple of decades that I have been around corporate enterprises, there have been too many CEO fads to count. Think about it: MRP, MRP2, ERP, Employee Engagement, Performance Management, Enterprise systems, Distributed systems, CRM, CEM and CX, OPX, Six Sigma, layered with black, green, yellow belt versions, then LEAN Project Management, and CPIM, View Article.
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