One Millimeter Mindset

JANUARY 14, 2021

When you are managing teams for innovation, everyone focuses on creating better and better solutions. The concept and execution of managing for innovation is a hot topic in my keynotes, workshops and coaching. First, by focusing on innovation you and your team create outcomes which continuously meet client expectations.

Innovation 91

Innovation Management Workshop Leadership 91

Experience Investigators by 360Connext

APRIL 23, 2024

CX leaders can prioritize improvements around the employee experience for service in things like knowledge bases, AI tools, and more visibility for key customer data. Empowering Teams and Enhancing Tools To truly excel in customer experience (CX), strategic investments must be thoughtfully planned and executed.

ROI 260

ROI CEM Net Promoter Score Customer Experience 260

TechSee

AUGUST 14, 2023

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience and customer service. He has interviewed leaders from some of the most renowned brands in the customer experience industry, such as Chick-fil-A, Zappos, Google, and Disney. of podcasts worldwide.

2023 207

2023 Customer Service Contact Center Customer Centricity 207

One Millimeter Mindset

DECEMBER 8, 2020

Consequently each meeting becomes a turf war rather than a collaborative and innovative exchange. Consequently, this team persona leaves little opportunity for collaboration and innovation. Why remain an order-taker when you can evolve into an innovator? For starters, one or two individuals always must be “right.”

2021 114

2021 Innovation Workshop Leadership 114

One Millimeter Mindset

SEPTEMBER 3, 2020

Or have practical and historical insights to not only reduce costs, but also to introduce innovations. Engage me to present one of my One Millimeter Mindset speaking programs, workshops or mastermind groups. Consider that these professionals, often manual workers, have the answers to the questions you only are guessing at.

Workshop 118

Workshop Leadership Innovation Presentation 118

Customer Guru

AUGUST 8, 2018

She has over 25 years of experience in guiding businesses on customer experience and helping them understand the importance of the employee experience. Arie is a Customer Strategy, Customer Lifecycle Management, Customer Insight, and Innovation Consultant. Arie Goldshlager Follow @ariegoldshlager.

Customer Experience 130

Customer Experience Chief Customer Officer Consulting Customer Experience Professionals 130

One Millimeter Mindset

DECEMBER 15, 2020

Each time I ask this question at speaking engagements , workshops or coaching sessions , attendees engage in a flurry of activity. I specialize in professional innovation, cross-functional leadership and client retention. Why remain an order-taker when you can develop into an innovator and revenue-generator? Contact me here.

Workshop 87

Workshop Innovation Leadership Definition 87

Experience Investigators by 360Connext

NOVEMBER 3, 2020

If you’re familiar with customer journey mapping, then you may know more about employee journey mapping (EJM) than your realize. Employee journey mapping uses the same concepts and best practices of customer journey mapping to help you: Understand your employee experience better. …And more.

Customer Journey Mapping 143

Customer Journey Mapping Net Promoter Score Customer Journey Leadership 143

Experience Investigators by 360Connext

JANUARY 5, 2021

Here are six foundational practices we use when consulting and workshopping with our clients to get specific and create that organizational magic. Assure your customer experience mission is defined and communicated. Creating a culture focused on customers has to start and end with focusing on employees.

Customer Centricity 190

Customer Centricity Culture Government Workshop 190

ShepHyken

OCTOBER 1, 2024

You can also email it to all employees. Wednesday is Innovation Day. Ask every employee to participate by sharing at least one idea that could enhance the employee or customer experience, boost efficiency, foster safety, make money, save money, advance sustainability and more. Connect with Shep on LinkedIn.

2024 95

2024 Customer Service Workshop Customer Service Training 95

Experience Investigators by 360Connext

OCTOBER 2, 2024

No matter how innovative or truly useful your product or service is, one thing will always separate successful companies from the rest: Customer experience (CX). It requires a strategy and solid foundation to systematically improve the customer experience. Related Content: Is Customer Experience Worth It?

Consulting 143

Consulting Customer Experience Leadership Customers 143

One Millimeter Mindset

MAY 28, 2020

And why remain regarded as an order-taker, when you can become an innovator? Engage me to present one of my One Millimeter Mindset speaking programs, workshops or mastermind groups. Take these next steps to get started. Planning your next team, corporate or association meeting? Delivered virtually or in-person. Contact me right here.

Workshop 89

Workshop Entertainment Leadership Presentation 89

ShepHyken

JULY 7, 2024

A strong EX (Employee Experience) drives a strong CX. 5 Big Ways to Turn up the Voice of Your Customer in Your Marketing by Bunny Tharpe (MarTech) What your customers have to say about their experiences with your brand should inspire and drive innovation in your marketing. If so, what are you doing with that information?

Article 85

Article Customer Service 2024 Workshop 85

ShepHyken

JUNE 5, 2023

How ChatGPT Will Enhance Retail Customer Experience by Judy Mottl (Retail Customer Experience) Unless one has been living under a rock the big buzzword of customer experience, seen everywhere and anywhere, is now ChatGPT. Employee Experience VS Customer Experience – Which is Important in Business?

Article 16

Article Customer Service 2023 Retail 16

BlueOcean

DECEMBER 13, 2022

People are craving experiences or services through programs that actually make a difference. Returning to the example of Nordstrom’s Nordy Club, rewards include free alterations, lifestyle workshops, style events, and more—great examples of how a brand is going deeper to offer more than just points-based discounts.

Loyalty Programs 177

Loyalty Programs Loyalty Social Media Rewards Programs 177

ShepHyken

MARCH 18, 2024

2024 MarTech Predictions for a Better Customer Experience by MTC News Desk (MarTech Cube) Innovation is indeed the core of achievements, and 2024 became the symbol of the leap towards the discovery route, discovering the possibilities of the future of customer experience. And beyond loyalty is a brand fan.

2024 88

2024 Article Customer Service Government 88

Customer Guru

AUGUST 21, 2018

Michelli is an internationally sought-after speaker, New York Times bestselling author of business books “The Starbucks Experience”, “The New Gold Standard”, “Prescription for Excellence”, and “Driven to Delight”, and an organizational consultant. Michel’s energy is infectious and his views on customer experience an eye opener.

Customer Experience 115

Customer Experience Consulting Books Customer Experience Professionals 115

ShepHyken

JUNE 23, 2024

And in point number four, she reminds us that a great customer experience requires a great employee experience. 7 Ways Generative AI Can Drive Innovation in CX Strategies by Foundever (Foundever) Companies are continually searching for innovative ways to enhance their customer experience (CX) strategies.

Article 71

Article Customer Service 2024 Loyalty Programs 71

One Millimeter Mindset

FEBRUARY 4, 2021

Babette Ten Haken | Change Catalyst | Purpose-Driven Professional Innovation | Cross-Functional Team Leadership | Trust-Based Client Retention | In Person & Virtual Speaker, Consultant, Coach, Author |. Babette Ten Haken is a refreshingly extroverted STEM professional and skeptical thinker focused on intentional innovation.

Leadership 81

Leadership Workshop Innovation Consulting 81

One Millimeter Mindset

JUNE 2, 2020

Contact me here to discover and discuss how I can best serve you with my keynotes, breakout sessions and workshops. Rather, the stories you tell are honest stories about how you and they wrestle with uncomfortable decisions leading to risky yet innovative results. Tell the Stories Employees and Clients really need to Hear.

Workshop 80

Workshop Presentation Communication Innovation 80

One Millimeter Mindset

SEPTEMBER 17, 2020

Engage me to present one of my One Millimeter Mindset speaking programs, workshops or mastermind groups. She is a card-carrying STEM professional and left-brain thinker specializing in cross-functional leadership, new product development and professional innovation. One Millimeter Mindset. Delivered virtually or in-person.

Workshop 105

Workshop Leadership Communication Presentation 105

One Millimeter Mindset

SEPTEMBER 8, 2020

Engage me to present one of my One Millimeter Mindset speaking programs, workshops or mastermind groups. That remarkable choice represents innovation. Because of what you do for people and with people, together. Planning your next team, corporate or association meeting? Delivered virtually or in-person. Contact me here.

Workshop 82

Workshop Events Presentation Communication 82

One Millimeter Mindset

SEPTEMBER 15, 2020

Thus, you are perceived as an innovator and contributing revenue-generator. However, when the only question colleagues ask is the second question, then chances are you are regarded as order-taker rather than innovator. Engage me to present one of my One Millimeter Mindset speaking programs, workshops or mastermind groups.

Leadership 86

Leadership Workshop Innovation Presentation 86

One Millimeter Mindset

JANUARY 21, 2021

Which is what you and I address, together, in my keynotes, workshops and mastermind program s. Searching for a one-on-one catalyst for professional innovation and cross-functional leadership? Babette Ten Haken is a refreshingly extroverted STEM professional and skeptical thinker focused on intentional innovation.

Leadership 81

Leadership Return on Investment Workshop Innovation 81

ClearAction

NOVEMBER 11, 2022

Make the 5-why’s and action planning an annual workshop for every work group. Include cross-functional representatives in each workshop. This allows management to remove roadblocks, applaud progress, and keep in-tune with what customers will experience.

Customer Experience 71

Customer Experience Workshop Competitive Advantage Leadership 71

One Millimeter Mindset

MAY 23, 2019

I speak on how professional purpose is the key to professional innovation. Developing purpose-driven professional innovation starts by taking another solid look at those professional stories. Tomorrow, I deliver a breakout presentation at the 2019 IEEE Women in Engineering International Leadership Conference in Austin TX.

Workshop 70

Workshop Presentation Leadership 2019 70

One Millimeter Mindset

DECEMBER 10, 2020

How might your own professional innovation be liberated from unconscious professional exclusion? You just need to develop the skills to lead more innovatively, no matter where you sit around the table. I specialize in professional innovation, cross-functional leadership and client retention. Contact me here.

Workshop 81

Workshop Innovation Consulting Presentation 81

One Millimeter Mindset

APRIL 2, 2020

What is the long-term impact on level of engagement and innovation? Are the virtual experiences created anything similar to same-old? How receptive will they be to engaging, collaborating and innovating together at the next meeting? Based on their experiences, together, at this meeting. Contact me here.

Workshop 80

Workshop Presentation Innovation Communication 80

ShepHyken

DECEMBER 3, 2023

Used the right way, it may even help you create more tailored and personalized customer experiences! Loyalty is a Strategy, Not a Program by Kevin Susman (Total Retail) In the commercial innovation workshops I lead around the globe, there are many strategies that clients and customers want to cover.

Article 65

Article Customer Service 2023 Loyalty Programs 65

One Millimeter Mindset

MAY 12, 2020

And an innovator rather than an order-taker? As essential innovators and revenue generators. My One Millimeter Mindset virtual and in-person keynotes, workshops, coaching and mastermind programs translate across strategic communication and collaboration disconnects between people and professional disciplines. Build trust.

Workshop 82

Workshop Innovation Communication Sales 82

One Millimeter Mindset

AUGUST 25, 2020

The stories you co-create today become part of the innovation of everyone’s future professional trajectory. My One Millimeter Mindset virtual and in-person keynotes, workshops, coaching and mastermind programs translate across strategic communication and collaboration disconnects between people and professional disciplines.

Workshop 87

Workshop Healthcare 2020 Communication 87

SurveySensum

JULY 14, 2020

She is an internationally recognized Customer Experience Thought Leader, Coach, Keynote Speaker, and Author of ‘Customer Understanding: Three Ways to Put the “Customer” in Customer Experience’ (and at the Heart of Your Business). Augie Ray – Customer Experience Expert, Blogger, Speaker, Consultant.

2020 132

2020 Customer Experience Magazine Consulting 132

Lumoa

MAY 5, 2022

Improved customer experience starts with the customer’s perspective. Developing CX leadership requires collaboration and communication with customers, employees, and partners. Innovation and development happen best through people who bring different skills and perspectives to the same room.

Customer Experience 103

Customer Experience E Commerce Consulting E-support 103

COPC

NOVEMBER 5, 2021

These changes were highlighted during the Optimizing Pandemic Contact Center Outsourcing Relationships pre-event workshop that COPC Inc. As part of the workshop, we had an in-depth discussion about three common emerging outsourcing priorities COPC Inc. has seen our client’s experience. WFH Insights.

Contact Center 52

Contact Center Workshop White Paper 2021 52

One Millimeter Mindset

DECEMBER 3, 2020

I specialize in professional innovation, cross-functional leadership and client retention. Why remain an order-taker when you can develop into an innovator and revenue-generator? Contact me here. Become more professionally visible, cross-functionally relevant and strategically valuable to your organization. One millimeter at a time.

Leadership 66

Leadership Workshop 2020 Innovation 66

ShepHyken

OCTOBER 16, 2023

Now, brands are taking notes and working on innovating and devising products and services that customers believe in. How Do Your Customers Experience Your Company Culture? Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops.

Article 13

Article Customer Service 2023 Customer Centricity 13

Strativity

APRIL 24, 2017

On the other hand, organizations who consistently update and innovate their onboarding programs have seen major advantages and are likely to be better positioned to respond to employee and marketplace trends because they have their fingers on the pulse of what is currently happening in the marketplace.

Employee Experience 55

Employee Experience Workshop Consulting Presentation 55