GetFeedback

FEBRUARY 6, 2019

Event planning is an adventure, to say the least. Even if it goes off without a hitch, the event doesn’t end when the clock strikes 12. When the event is over, it’s the perfect time to gather feedback and plan for the future. Below we’ll share some quick tips on maximizing attendee feedback with event surveys.

Events 276

Events Feedback 2014 Presentation 276

GetFeedback

MAY 13, 2019

The big event your team spent months planning for has finally come to a close, and it was a success. The only way to know for sure how well your event went is by sending out post-event surveys to attendees. In this post, we’ll share the best times to send a post-event survey to encourage a high number of responses. .

Events 268

Events Social Media Feedback Insights 268

Alida

OCTOBER 4, 2016

Online communities are now an important tool in gaining ongoing customer feedback and insight. In particular, insight communities —private, online communities made up of carefully selected groups of customers who develop long-term relationships with brands—are now used by hundreds of customer-centric global brands. Don’t be a bore.

Engagement 250

Engagement Entertainment Insights 2016 250

InMoment XI

NOVEMBER 14, 2024

From brand mentions to product discussions, you gain insight into customer sentiment to help make informed decisions. This classification of public opinion gives you insight into your brand reputation. Analytics can show engagement trends and campaign performance. Sentiment analysis also helps with effective customer service.

Social Media 195

Social Media Multi-Channel Metrics 2024 195

InMoment XI

OCTOBER 29, 2024

Positive experiences compel customers to engage with you again. They also require less marketing effort to keep them engaged compared to new customers. Even though they often engage with you, your competitors can still sway them. Discounts or points-based programs make customers feel valued and encourage long-term engagement.

Loyalty 195

Loyalty Net Promoter Score Social Media Loyalty Programs 195

Retently

NOVEMBER 29, 2024

Combine rating, multiple-choice, yes/no, and open-ended questions to capture both quantitative and qualitative insights. Limit surveys to the most relevant questions to maintain engagement and increase completion rates. Limit surveys to the most relevant questions to maintain engagement and increase completion rates.

Events 120

Events Feedback Interaction E-support 120

InMoment XI

OCTOBER 23, 2024

Offer industry-specific solutions and insights. By providing industry-specific insights, whitepapers, or reports on market trends, you can establish yourself as an authoritative bank. With the help of an easy-to-understand digital interface, you can simplify user navigation and encourage higher levels of engagement with your service.

Banking 195

Banking Customer Experience Financial Touchpoint 195

Retently

OCTOBER 16, 2024

Without adding any extra steps or disrupting your recipient’s flow, you can gather real-time insights with every interaction. As email continues to be a major touchpoint for customer engagement – set to grow into a $17.9 As a result, people are much more likely to engage because it doesn’t feel like an additional task.

Feedback 134

Feedback Customer Satisfaction Touchpoint Communication 134

eglobalis

JULY 31, 2024

These platforms use sophisticated algorithms to determine the optimal time to engage with customers, providing personalized content based on individual behavior and preferences. These platforms provide deep insights into customer feedback and behaviour, enabling businesses to make data-driven decisions to improve CX.

Customer Experience 430

Customer Experience Social Media 2024 B2B 430

InMoment XI

JUNE 30, 2022

It’s a tricky job to keep these employees engaged, but it’s possible with the right communication and action plan. . Highlight #3: Capture Internal Data from Employees To Unlock Insights Into Emerging Markets. Again, employees can be a goldmine of information—but are you listening to them?

Customer Experience 396

Customer Experience Customer Retention Events Communication 396

GetFeedback

NOVEMBER 20, 2018

Whether you’re expecting 50 or 50,000, planning and executing an event takes major time and money. Companies willing to make that kind of investment expect great results, and conference/event surveys help them deliver. Over half of marketers use real-time marketing tactics to promote and gauge events. Let’s get started.

Events 199

Events Feedback Social Media Presentation 199

eglobalis

AUGUST 28, 2024

Libertarianism: In the context of free will posits that humans possess genuine free will and that our actions are not determined by prior events or natural laws. This view maintains that free will is incompatible with determinism (the idea that every event is caused by preceding events).

Customer Experience 340

Customer Experience Events Customer Service Representative Culture 340

Thematic

MARCH 2, 2025

This staggering statistic highlights why businesses must prioritize customer insights and invest in analysis tools to understand their audience better. So, what are customer insights? Customer insights are actionable understandings derived from customer data that help businesses improve their strategies. So, let’s go!

Customer Insights 62

Customer Insights Insights Social Media Feedback 62

InMoment XI

OCTOBER 7, 2024

With AI-powered improvement suggestions, more robust API integrations and intelligent automation, competitor review data ingestion, and individual speaker insights from customer conversations—it’s time to take your CX program to new levels. Understand Conversational Experiences: Reduce time to insights and improve program engagement 2.

Events 243

Events Competitive Advantage Innovation 2024 243

InMoment XI

JANUARY 27, 2025

At times, even the insights that surfaced from customer-agent interactions can feel burdensomean endless inbox of problems to solve. The customer, already engaged and receptive, books the session, which results in them purchasing additional products. These tools unlock unstructured data, detecting feedback themes and anomalies.

Call Center 195

Call Center Contact Center Social Media Apparel 195

InMoment XI

OCTOBER 20, 2022

If you missed out on the event, don’t worry—here are five key takeaways you can use to apply to your experience programme today! Providing colleagues with valuable insight and giving them recognition leads to better employee experience and engagement, which in turn leads to a greater customer experience.

Customer Experience 397

Customer Experience Culture Workshop Events 397

Customer Bliss

APRIL 5, 2019

Some priorities and tactics: Email: How can email be used to generate memberships and engage your current audience? He tells that they re-designed the digital platform on the web and on the mobile app to bring content together in a unified and engaging way. Is your website truly engaging your audience? Go beyond demographics.

Engagement 213

Engagement Advertising Consumers Marketing 213

InMoment XI

JULY 13, 2023

The panelists engaged in insightful discussions, sharing their organisational challenges and best practices, while attendees were to engage in polls aimed at answering three key questions on preparedness, challenges, and changes related to Consumer Duty. How Prepared Do You Feel for Consumer Duty?

Consumers 369

Consumers Financial Competitive Advantage Customer Centricity 369

Optimove

NOVEMBER 15, 2024

See the difference control groups make in this guide Download Now Why it Matters: Optimove Insights is the analytical and research arm of Optimove, the #1 CRM Marketing Solution for iGaming and Sports Betting. For Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more U.S

Insights 52

Insights Sports Download Events 52

Retently

MARCH 11, 2024

Are you curious about the genuine reactions of your attendees after they experience your event? Post-event surveys are crucial for this feedback, but the real challenge is knowing the right questions to ask. To extract meaningful insights from your post-event survey questions, cover relevant aspects of the event experience.

Events 96

Events Feedback Insights Presentation 96

CSM Magazine

MARCH 4, 2025

Showcasing on April 16th & 17th at Las Vegas Convention center , this event promises to present cutting edge solutions and strategies that enhance customer experience and engagement. This event is packed with opportunities to build relationships and forge collaborations with a diverse network of industry players.

2025 52

2025 Events Connections Innovation 52

Optimove

NOVEMBER 13, 2024

See the difference control groups make in this guide Download Now Why it Matters: Optimove Insights’ latest Report provides a comprehensive analysis of consumer shopping behavior from the 2023 holiday season. Trigger Targeted Offers: Deliver special offers to existing customers showing signs of hesitation, reducing potential drop-off.

E Commerce 69

E Commerce Insights Multi-Channel 2023 69

InMoment XI

OCTOBER 10, 2024

It includes activities that build and maintain your brand reputation such as creating posts, responding to users who engage with your content, and creating a social media strategy that will influence your business’s main metrics. When engaging with your audience, be prepared. Why is Social Media Management Important?

Social Media 195

Social Media Management 2024 Multi-Channel 195

Experience Investigators by 360Connext

OCTOBER 5, 2021

There are CX leaders who focus primarily on customer insights, like Voice of the Customer programs. And then there are those leaders who don’t even have CX in their title, like Chief Marketing Officer or Employee Engagement Director. Challenge attendees to participate in some ways beyond the events. They are change agents.

2021 367

2021 Social Media Contact Center Customer Journey Mapping 367

BirdEye

FEBRUARY 5, 2025

Whether its sharing your signature dishes, showcasing a buzzing weekend vibe, or answering real-time questions, social media has become the go-to way diners engage with restaurants. This is why maintaining a consistent and engaging social media page is no longer optional. When your content resonates, diners show up.

Social Media 104

Social Media Marketing Metrics Events 104

InMoment XI

APRIL 26, 2022

Key 1: Don’t Be Afraid to Make Mistakes Key 2: Engage New and All Audiences Key 3: Apply What You’ve Learned. Such mistakes can quickly become viral via social media, review sites, and other tools, creating headaches both for brands and the customers (or employees) at the heart of such events. Key 2: Engage All Audiences.

Customer Experience 370

Customer Experience Employee Experience Social Media Roadmap 370

delighted

APRIL 1, 2024

Putting on a successful event is no easy feat: a lot goes into creating a positive event experience for attendees, from finding compelling speakers to inviting the right sponsors. One way to measure attendee satisfaction is by surveying them after the event with the right post-event survey questions.

Events 100

Events Feedback Net Promoter Score Touchpoint 100

Retently

JANUARY 13, 2025

By measuring the effort your customers expend, youre unlocking insights into what works and what doesnt. The best CES tools are like your trusty sidekick reliable, efficient, and ready to deliver insights when you need them most. With these insights, you can address the problem before it escalates into a flood of complaints.

Measurement 116

Measurement Effort Score Multi-Channel Net Promoter Score 116

Upstream Works

SEPTEMBER 1, 2020

So, it’s important those agents feel engaged at work and are happy in their roles, with the companies they work for and the opportunities those companies make available to them. Contact center agent happiness and engagement go hand-in-hand with customer happiness and satisfaction. In fact, the two have a cause-and-effect relationship.

Contact Center 148

Contact Center Engagement Omnichannel 2019 148

Optimove

FEBRUARY 6, 2025

See the difference control groups make in this guide Download Now Optimove Insights’ analysis of over 1.28 billion NFL bets from more than 9 million bettors during the 20242025 season shows that 3% of players generate 82% of the revenue for sportsbooks for big events like the Super Bowl. Know your audience. The solution?

Sports 75

Sports Download Events Demo 75

Alida

SEPTEMBER 22, 2016

Start by clearly defining what your company stands for, developing an understanding of how customers engage with your brand and prioritizing lasting emotional connections with consumers. To launch an insight community successfully requires strategic planning, such as gathering stakeholder buy-in and consulting brand guidelines.

2016 267

2016 Innovation Marketing Insights 267

Experience Investigators by 360Connext

MAY 20, 2015

Need a speaker for your corporate event or conference? We bring insights in quick and actionable ways. Did you know that only 30% of Americans feel truly engaged and inspired at their full-time jobs? Training, online events and webinars. The best athletes have coaches. The best CX leaders do, too.

Customer Journey Mapping 306

Customer Journey Mapping Customer Experience Workshop Customer Journey 306

GetFeedback

MAY 9, 2019

Two customers can view the same experience in completely different ways due to many factors that influence their interpretation of events — their upbringing, cultural background, motivations, and much more. At this stage, the cross-functional CX coalition team is also working on engaging the entire workforce in the strategy.

Article 337

Article Customer Experience Metrics Customer Journey Mapping 337

SurveySensum

OCTOBER 31, 2024

Are you creating customer engagement in a digital world? If you want to discover the answers, then let’s dive deep into an important aspect of customer experience strategy – digital customer engagement. What is Digital Customer Engagement? However, how is it different from traditional customer engagement?

Customer Engagement 52

Customer Engagement Engagement 2024 Social Media 52

BirdEye

DECEMBER 28, 2024

Regularly update operating hours and contact information: Regular updates to operating hours, especially during holidays or special events, maintain profile accuracy. Build an engaging website An engaging restaurant website combines visual appeal with practical functionality.

Social Media 97

Social Media Books Demo Events 97

InMoment XI

AUGUST 31, 2023

This year’s event is jam-packed with hands-on demonstrations, workshops, and interactive opportunities to help you extract tangible value from our speakers, as well as gain applicable knowledge for your experience programme. Integrated Insights : Delivering both leading innovative technology and strategic expertise to deliver ROI.

2023 195

2023 Workshop 2024 Events 195

InMoment XI

MAY 10, 2024

Below are the top six insights extracted from the event that have the potential to transform your CX strategy: #1: AI Paves the Way for Future CX Programmes Integrating artificial intelligence (AI) into CX strategies isn’t just about future-proofing; it’s about seizing opportunities now.

Social Media 195

Social Media Demo Insights Loyalty 195