InMoment XI

OCTOBER 20, 2022

If you missed out on the event, don’t worry—here are five key takeaways you can use to apply to your experience programme today! Providing colleagues with valuable insight and giving them recognition leads to better employee experience and engagement, which in turn leads to a greater customer experience.

Customer Experience 397

Customer Experience Culture Workshop Events 397

InMoment XI

JANUARY 27, 2025

Still, in discussing the logistics of the exchange, a nugget of information emerges amid the customers relief at having the issue resolved promptlya comment about wanting to look professional for an upcoming work event. The customer, already engaged and receptive, books the session, which results in them purchasing additional products.

Call Center 195

Call Center Contact Center Social Media Apparel 195

Experience Investigators by 360Connext

OCTOBER 6, 2014

So I decided to have some fun today and let you know why I am so passionate about this subject, plus fill you in on a few really amazing events coming up. It’s design and evaluation and improvement and every single piece of the touchpoint puzzle. People get what it means and why it’s important. I hope you’ll join us.

Customer Experience 289

Customer Experience Social Media 2014 Events 289

Totango

AUGUST 23, 2022

B2B Customer Journey Touchpoints: A Guide for CS Teams. B2B customer journey touchpoints mark the roadmap toward successful outcomes for clients and CS teams. In this way, customer journey B2B touchpoints serve as a powerful tool for increasing the effectiveness of your customer success strategy. What type of medium is used.

Touchpoint 122

Touchpoint Customer Journey B2B Customer Journey Mapping 122

Experience Investigators by 360Connext

NOVEMBER 20, 2014

At DoubleDutch , we create mobile applications for thousands of events annually, so pretty much every customer has the potential to substantively increase CLTV (customer lifetime value) for the company. Most events take place at least annually, and oftentimes a client will produce multiple events over the course of a year.

Customer Experience 302

Customer Experience Chief Customer Officer Events 2003 302

InMoment XI

JULY 13, 2023

The panelists engaged in insightful discussions, sharing their organisational challenges and best practices, while attendees were to engage in polls aimed at answering three key questions on preparedness, challenges, and changes related to Consumer Duty. How Prepared Do You Feel for Consumer Duty?

Consumers 369

Consumers Financial Competitive Advantage Customer Centricity 369

Experience Investigators by 360Connext

MAY 20, 2015

Need a speaker for your corporate event or conference? Touchpoint Inventory. The touchpoint inventory is a highly-detailed way to understand just what your customers have to do to become customers, stay customers and exit as former customers. Training, online events and webinars. The best athletes have coaches.

Customer Journey Mapping 306

Customer Journey Mapping Customer Experience Workshop Customer Journey 306

InMoment XI

OCTOBER 10, 2024

It includes activities that build and maintain your brand reputation such as creating posts, responding to users who engage with your content, and creating a social media strategy that will influence your business’s main metrics. This is important to create a seamless experience across all touchpoints.

Social Media 195

Social Media Management 2024 Multi-Channel 195

GetFeedback

MAY 9, 2019

Two customers can view the same experience in completely different ways due to many factors that influence their interpretation of events — their upbringing, cultural background, motivations, and much more. At this stage, the cross-functional CX coalition team is also working on engaging the entire workforce in the strategy.

Article 337

Article Customer Experience Metrics Customer Journey Mapping 337

Retently

JANUARY 13, 2025

Whether you want a sleek one-question format or a more detailed follow-up, the ability to tailor your surveys ensures they feel natural and engaging to your customers. Multi-Channel Support for Diverse Customer Touchpoints Customers interact with your business in many ways emails, live chat, mobile apps, social media, and more.

Measurement 116

Measurement Effort Score Multi-Channel Net Promoter Score 116

delighted

APRIL 1, 2024

Putting on a successful event is no easy feat: a lot goes into creating a positive event experience for attendees, from finding compelling speakers to inviting the right sponsors. One way to measure attendee satisfaction is by surveying them after the event with the right post-event survey questions.

Events 100

Events Feedback Net Promoter Score Touchpoint 100

Retently

OCTOBER 23, 2024

It’s no longer enough to just sell a product; stores must engage with their audience at every step of the buyer’s lifecycle to ensure an exceptional customer experience. This insight enables brands to develop a customer-centric strategy that enhances engagement and builds loyalty.

Retail 109

Retail NPS Touchpoint Feedback 109

Retently

MARCH 11, 2024

Are you curious about the genuine reactions of your attendees after they experience your event? Post-event surveys are crucial for this feedback, but the real challenge is knowing the right questions to ask. Event success hinges on various factors like effective networking, content relevance, and the likelihood of attendees returning.

Events 96

Events Feedback Insights Presentation 96

SurveySensum

OCTOBER 31, 2024

Are you creating customer engagement in a digital world? If you want to discover the answers, then let’s dive deep into an important aspect of customer experience strategy – digital customer engagement. What is Digital Customer Engagement? However, how is it different from traditional customer engagement?

Customer Engagement 52

Customer Engagement Engagement 2024 Social Media 52

Retently

JULY 8, 2024

Constant Engagement Ongoing NPS campaigns ensure that you’re regularly engaging with your customers. This consistent engagement can help build stronger relationships and foster greater loyalty, as satisfied customers are more likely to stick around and advocate for your brand. Here’s the alternative they offer: 3.

Touchpoint 78

Touchpoint NPS Net Promoter Score Feedback 78

Oracle

APRIL 3, 2019

Enter customer engagement marketing (CEM). Customer engagement marketing happens when a company uses personalized messaging to move their audience through a sales cycle — changing a lead into a customer and nurturing current customers to become more brand loyal. ” Customer engagement marketing in real life. What is CEM?

Customer Engagement 99

Customer Engagement CEM Engagement Marketing 99

Joe Rawlinson

NOVEMBER 3, 2024

This is especially beneficial for high-traffic retail stores or promotional events. This added convenience enhances the shopping experience and encourages ongoing buyer engagement. Card scanning plays a crucial role by making client data instantly accessible at every touchpoint.

Innovation 78

Innovation Customer Service Multi-Channel Loyalty Programs 78

Totango

FEBRUARY 28, 2020

So when you get the customer’s attention, you have to maximize every conversation and engagement to prove you are the right partner to nurture their long-term growth. Creating a strong customer engagement strategy makes sure every interaction delivers that value. What is a Customer Engagement Strategy?

Customer Engagement 93

Customer Engagement Engagement Webinar Touchpoint 93

Retently

NOVEMBER 13, 2024

A seamless, personalized, and engaging buyer journey is the difference between a one-time shopper and a loyal customer. Key Takeaways VFRs bridge the gap between online and in-store shopping by allowing customers to virtually try on products, providing a personalized and engaging experience that builds trust and confidence.

Retail 144

Retail Social Media Technology Brands 144

Experience Investigators by 360Connext

APRIL 30, 2015

Michaels put some real thought into this- not as an exit point, but as an important customer touchpoint. We think they are often overlooked and are the types of events that can make or break not only the experience of a customer with a brand, but someone's entire day. Does it really have to be all or nothing!?

Brands 266

Brands 2013 2014 Retail 266

Optimove

OCTOBER 29, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: This blog discusses how Opti-X employs AI technology to enhance personalization in customer interactions, which can lead to increased engagement and satisfaction. Timely Engagement with AI-Triggered Campaigns Timing is everything when it comes to engaging customers.

Download 52

Download Sports Events Customer Journey 52

CSM Magazine

FEBRUARY 6, 2025

An effective, yet often overlooked, strategy to deepen customer engagement is creating personalized merchandise. These subtle touchpoints foster brand affinity and make customers more likely to stay loyal to your company. This not only rewards their loyalty but also encourages further engagement.

Loyalty 52

Loyalty Loyalty Programs Social Media Events 52

CSM Magazine

MARCH 14, 2025

The way businesses reach customers is being updated with the help of AI, more engaging games, and new technology. Offering flexible, personalized optionslike discounts on favorite products or novel experienceskeeps them engaged. By allowing shared usage, brands expand their touchpoints, as these accounts naturally bring in more users.

Loyalty 52

Loyalty 2025 Loyalty Programs Omnichannel 52

GetFeedback

JUNE 22, 2019

The reason that this technique is so effective is when you cut the fluff, the rest becomes far more engaging. Create short, engaging surveys that don’t take up too much of your customers’ valuable time. Any interaction or touchpoint with your customer should be on brand. 4: don’t break character for any reason.

NPS 304

NPS Net Promoter Score Feedback Brands 304

ChurnZero

MAY 28, 2021

If your goal is to keep your customers loving your product long term, you need to engage new users even after your customer spreads its wings and goes live. How to jumpstart a new user’s experience with targeted engagement. How to maintain regular coaching touchpoints using a tech-touch approach. Basic set-up. Getting started.

Engagement 98

Engagement Touchpoint Events Customer Success 98

InMoment XI

OCTOBER 18, 2023

After a successful XI Forum Europe featuring 9 EMEA customer experience experts , 200+ engaged delegates, 8 insightful workshops, and plenty of networking, it’s safe to say that the event was a hit! If you couldn’t attend the event, fear not! That means capturing insights from every touchpoint and channel.

Customer Experience 195

Customer Experience 2023 ROI Return on Investment 195

Retently

DECEMBER 10, 2024

Its intuitive interface and advanced features make it a strong choice for businesses aiming to systematically measure and improve customer satisfaction and engagement. Key Features: AI-Driven Insights : Tools like Predict iQ and Text iQ to analyze and refine surveys for improved engagement and predictive insights. Alchemer Dashboard 5.

2024 78

2024 Multi-Channel NPS Feedback 78

C Space

JANUARY 18, 2021

The new rules of engagement (according to customers). How did 2020 change the rules of engagement between customers and brands? In this context, customer / driver interactions became a social and emotional touchpoint. For nearly a decade, we’ve tracked the connection between companies and customers.

Engagement 116

Engagement 2020 2021 Financial 116

BlueOcean

JULY 16, 2019

Sports, music, movies, and even current events – these cultural touchpoints are shared across the US and Canada. That means your agents won’t get confused when these topics come up in the small talk that many customers engage in before, during, and after their issues have been resolved. You’ll share cultural similarities.

Contact Center 174

Contact Center Sports Culture Customer Care 174

InMoment XI

JANUARY 4, 2024

At its core, the retail customer experience encompasses every touchpoint a customer has with a brand, from the first interaction to post-purchase engagement. Positive experiences contribute directly to revenue growth as customers become more engaged and willing to invest in the brand. What is the Retail Customer Experience?

Retail 195

Retail Customer Experience Social Media NPS 195

BirdEye

MARCH 6, 2025

By focusing on local listings, engaging with customers, and maintaining a consistent brand presence. An online presence is about how easily potential customers can find, trust, and engage with your business across search engines, social media platforms, and core online directories. Do you know how? But visibility alone isnt enough.

Social Media 85

Social Media Multi-Channel Advertising Feedback 85

GetFeedback

MAY 22, 2018

Try sending them a survey right after they engage with your brand. If you want to engage your audience, your surveys need to look flawless and on brand. One of the top benefits of transactional surveys is they are sent right after a customer engages with your brand. Identify the most important touchpoints.

Touchpoint 150

Touchpoint Feedback Consumers Customer Service Representative 150

InMoment XI

JULY 1, 2024

Put simply: it involves analyzing current and historical data to make predictions about future events or trends. As mentioned earlier, predictive analytics is focused on forecasting future events, trends, or behaviors based on historical data. Assign predictive lead scores.

Social Media 195

Social Media Healthcare Retail Insights 195

GetFeedback

SEPTEMBER 24, 2018

For many consumers, content is the first touchpoint they have with a brand and can strongly influence their purchasing. Implement user surveys after important events are completed on your website. Product Engagement: Free trial. Content marketing can be on site and even off site. Lastly, make your website mobile-friendly.

Social Media 170

Social Media Consumers 2016 Events 170

Optimove

NOVEMBER 28, 2024

See the difference control groups make in this guide Download Now Why it Matters: The convergence of Black Friday and the NFL creates a rare opportunity for marketers to capitalize on heightened consumer engagement across two major events. From targeted emails to in-app notifications, Optimove ensures any brand is top of mind.

Sports 59

Sports Retail Multi-Channel Download 59

Pointillist

SEPTEMBER 10, 2020

Customer journey orchestration enables enterprises to engage prospects and customers at optimal points along their journeys, in real time and through the most effective channels. Marketers cannot dictate a customer’s experience; your customer engages with your business in their own way to achieve their unique goals.

Customer Journey 128

Customer Journey Touchpoint Customers Interaction 128

Totango

FEBRUARY 23, 2022

At each stage in your customer’s journey, their experience determines whether they continue engaging with your brand. By systematically mapping the steps in your engagement with your customers, you can identify what needs to happen at each stage to promote customer retention, expansion, and brand advocacy. Describing your customers.

Customer Journey 117

Customer Journey Customer Journey Mapping Touchpoint Events 117