InMoment XI

DECEMBER 10, 2024

It enables you to pinpoint specific user profiles for re-engagement. It leverages CX integrations to connect and collect feedback from every channel, making it easier to act on. Focus on Proactive Outreach Proactive communication is an important part of re-engaging at-risk customers.

2024 195

2024 ROI Net Promoter Score Multi-Channel 195

InMoment XI

FEBRUARY 3, 2025

Conversational intelligence (CI) is making a big difference for countless growing and large businesses, helping them understand customer interactions at scale with a level of precision that seemed impossible just a few years ago. Otherwise, attempts may come off as dull or ingenuine, especially when attempted at scale.

Social Media 195

Social Media Events Call Center Multi-Channel 195

Retently

JANUARY 13, 2025

Key Takeaways CES is a critical metric for understanding how easy or difficult it is for customers to interact with your business. Deploy CES surveys at strategic moments, like after a support interaction or checkout, to capture honest, actionable feedback when the experience is fresh in the customers mind. NPS looks at loyalty.

Measurement 116

Measurement Effort Score Multi-Channel Net Promoter Score 116

Blueshift

JANUARY 14, 2025

This type of multi-touch, multi-channel journey is common in personal finance. Customers interact with brands across multiple platforms, expecting each experience to be connected and relevant. But for marketing teams, connecting these touchpoints isn’t easy.

Customer Journey 105

Customer Journey Multi-Channel Marketing Touchpoint 105

TechSee

FEBRUARY 10, 2025

They interpret each customer’s unique situation, respond in their preferred channel (voice, chat, video), and ensure your brand delivers a memorable, human-centered experience at scale. Rather than relying on static scripts, Sophie autonomously decides how to engage. Visual troubleshooting? Step-by-step voice support? The result?

Customer Service 124

Customer Service ROI Average Handle Time Multi-Channel 124

Retently

DECEMBER 10, 2024

It should also support multi-channel survey distribution and provide robust reporting tools for actionable insights. Its intuitive interface and advanced features make it a strong choice for businesses aiming to systematically measure and improve customer satisfaction and engagement.

2024 78

2024 Multi-Channel NPS Feedback 78

InMoment XI

NOVEMBER 30, 2023

Engage with Your Audience: Build strong relationships with your audience through active engagement. Establish Brand Guidelines: Define clear guidelines for how your brand should be represented across different channels. Building trust is a continuous process that involves every interaction your brand has with its audience.

Brands 284

Brands Management Multi-Channel Social Media 284

Optimove

FEBRUARY 17, 2025

How AI is Transforming CDPs Download Now >> Why it Matters: This post demonstrates how the Marketing Rule of 7 can transform fleeting interactions into sustained customer relationships by emphasizing the importance of repeated, personalized touchpoints. What Is the Marketing Rule of 7?

Retail 52

Retail Customer Engagement Multi-Channel Engagement 52

Joe Rawlinson

NOVEMBER 3, 2024

It focuses on making each interaction impactful. Companies today are leveraging a range of technologies to streamline these interactions. Personalizing Interactions With modern optical character recognition (OCR) technology, businesses can instantly access detailed customer data during interactions.

Innovation 78

Innovation Customer Service Multi-Channel Loyalty Programs 78

InMoment XI

FEBRUARY 8, 2024

A contact center is a centralized facility or department used by organizations to manage customer interactions through various communication channels, such as phone calls, emails, chat, and social media. Employees who feel valued, supported, and engaged are more likely to deliver exceptional customer service.

Contact Center 195

Contact Center Multi-Channel Social Media Competitive Advantage 195

InMoment XI

FEBRUARY 16, 2024

This fragmented approach to CX makes it difficult to track customer behaviour across different channels and identify crucial opportunities for improvement. This dynamic interaction not only fosters a more personalised and engaging experience but also encourages customers to share detailed insights.

Multi-Channel 195

Multi-Channel Touchpoint Social Media Customer Voice 195

Optimove

NOVEMBER 26, 2024

It’s not just about keeping customers engaged—it’s about creating personalized, multi-channel experiences that drive loyalty and revenue. When and How to Transition to Multi-Channel? Many CRM programs, especially post-purchase journeys, often begin with a single channel.

Multi-Channel 52

Multi-Channel Roadmap Touchpoint Metrics 52

TechSee

JUNE 23, 2020

Customer experience (CX) is a space where innovative AI applications are being deployed at a rapid rate to deliver effortless, multi-sensory journeys across a range of voice, video and text modalities, apps, and other digital touchpoints. MX gives customers a greater degree of choice over how they interact with a brand.

Multi-Channel 207

Multi-Channel Contact Center Touchpoint Customer Centricity 207

BirdEye

MARCH 6, 2025

That was Black Bear Diner s goal as a multi-location restaurant aiming to stand out among hungry diners. By focusing on local listings, engaging with customers, and maintaining a consistent brand presence. Increase online presence. They followed the rulebooklaunched a website, created social media accounts, and ran paid ads.

Social Media 85

Social Media Multi-Channel Advertising Feedback 85

Alida

DECEMBER 7, 2018

Customers today want more than a transactional service; they expect a meaningful interaction with a brand. ” QVC is a leading video and e-commerce retailer, engaging with millions of shoppers every day. QVC identified the need to get closer to their customers to understand what they want and expect from a multi-channel retailer.

Customer Centricity 201

Customer Centricity Retail 2019 E Commerce 201

BlueOcean

NOVEMBER 29, 2023

TX strategy is the ultimate integration of customer experience (CX), employee experience (EX), the multi experience (MX), and user experience (UX). When your customer first interacts with our customer care team, we want them to fall in love with your brand or remember why they loved your brand in the first place.

Contact Center 156

Contact Center Multi-Channel Customer Care Touchpoint 156

CSM Magazine

FEBRUARY 4, 2025

If you’re wondering how to tailor your customer service experience to engage multiple generations, keep reading. Often prefer face-to-face interactions but are increasingly open to technology. Communication Style : Informal, engaging, and tech-reliant. Ensure consistency across all channels.

Customer Service 64

Customer Service Social Media Multi-Channel Customer Service Strategies 64

Magellan Solutions

SEPTEMBER 14, 2023

Are you looking for ways to keep your customers engaged with your business? In today’s business environment, customer engagement plays a role in achieving success. Many companies are now turning to support services to enhance their customer interactions. For one, inbound support services simplify communication channels.

Customer Engagement 98

Customer Engagement Engagement E-support Call Center 98

CSM Magazine

APRIL 10, 2025

Customers today expect faster resolutions, intuitive experiences, and tailored interactions when they engage with your brand. But how can businesses, particularly retailers, deliver seamless, personalized self-service across various channels without compromising user satisfaction? Heres a practical guide to help you succeed.

Multi-Channel 52

Multi-Channel Call Center Touchpoint Customer Satisfaction 52

Retently

OCTOBER 23, 2024

It’s no longer enough to just sell a product; stores must engage with their audience at every step of the buyer’s lifecycle to ensure an exceptional customer experience. This means knowing when to listen, where to improve, and how to turn interactions into growth opportunities.

Retail 109

Retail NPS Touchpoint Feedback 109

BirdEye

NOVEMBER 18, 2024

Managing social media requires juggling content creation, scheduling, analytics, and engagement – tasks that can overwhelm even experienced marketers. AI tools for social media transform this complex process into a streamlined operation, helping you boost engagement while saving hours each week.

Social Media 59

Social Media Multi-Channel Culture E-support 59

InMoment XI

JANUARY 12, 2024

What is Conversation Intelligence Conversation intelligence refers to the ability to understand, analyze, and optimize human conversations, particularly in the context of business interactions. The goal of conversation intelligence is to enhance communication, improve collaboration, and extract valuable information from interactions.

E Commerce 195

E Commerce E-support Healthcare Multi-Channel 195

InMoment XI

SEPTEMBER 17, 2024

With younger generations becoming the dominating force in the overall consumer base it is more important than ever to be able to identify their needs and understand how they want to interact with your brand. Proactive Engagement At some point in the customer journey, your customers will connect with you.

Customer Journey 195

Customer Journey Customer Journey Mapping Net Promoter Score 2024 195

GetFeedback

APRIL 17, 2019

If you cover multiple communication channels (Aka omnichannel customer service ) , people will reach out: being able to choose the way to contact support simply makes it more convenient. If you support only one or two channels (say, phone and email), you can use Live Chat to start working with customers through a chat on your website.

Customer Service 255

Customer Service Multi-Channel Social Media Customers 255

Optimove

MARCH 25, 2025

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: For marketers in iGaming and sports betting, engaging and retaining players is a constant challenge. Conventional marketing tactics alone are insufficientplayers expect more interactive and rewarding experiences.

Multi-Channel 52

Multi-Channel Sports Download Measurement 52

Optimove

MARCH 17, 2025

Discover the latest email strategies to grab the attention of your customers Download Now Why It Matters: Retailers have a lot to learn from iGaming marketers, who excel at real-time, data-driven engagement. This post explores five powerful iGaming marketing lessons retailers can use to elevate customer engagement and drive overall growth.

Retail 52

Retail Marketing Multi-Channel Return on Investment 52

GetFeedback

APRIL 25, 2019

Without actively monitoring for poor customer service interactions, most companies don’t even know they exist and so they can’t improve. When they have issues they don’t just send emails or call anymore, they also use social media, your app and even live chat and they expect consistent support across these channels.

Customer Service 186

Customer Service Multi-Channel Omnichannel Net Promoter Score 186

SurveySensum

DECEMBER 30, 2024

CustomerGauge has been specifically built to cater to B2B and handle complex, multi-touchpoint journeys and various account sizes. It helps businesses manage multi-contact, hierarchical customer structures. Why Look for CustomerGauge Alternatives? Top 10 CustomerGauge Alternatives in 2025 1. Top 10 CustomerGauge Alternatives in 2025 1.

Customer Success 52

Customer Success Multi-Channel NPS B2B 52

BirdEye

MARCH 28, 2025

Multi-location businesses aiming for online visibility and enhanced online reputation have an undeniable starting point – Google Maps SEO. That is why we bring you the top expert-recommended Google Maps SEO strategies tailored for multi-location businesses. Multi-location challenge: Imagine a retailer with 80 locations.

2025 52

2025 Multi-Channel Social Media Demo 52

BirdEye

DECEMBER 4, 2024

What the customer sees on these channels heavily influences his or her final purchasing decision. Creating Facebook groups and engaging on community forums can build trust and boost online presence. Evaluate their impact (how many reviews, average star rating, views, impressions, engagement), inaccuracies, and growth opportunities.

Management 52

Management Multi-Channel Social Media Demo 52

BirdEye

FEBRUARY 4, 2025

But here’s the catch: Reputation management isnt just about tracking online reviewsits about taking control of your brands online reputation across digital channels. If youre not actively managing it, youre leaving it to online reviews, social channels, and customer sentiment to define your brand reputation.

Brands 52

Brands Management Multi-Channel Social Media 52

BirdEye

DECEMBER 30, 2024

Managing a multi-location mortgage business in today’s fast-paced market requires juggling multiple priorities: client relationships, loan processing, compliance requirements, and team coordination. We use AI as a thought partner to create content that engages and wins over new businesses.

Multi-Channel 52

Multi-Channel Document Social Media Financial 52

BirdEye

NOVEMBER 20, 2024

Managing a multi-location dental practice requires your teams to juggle patient care, staff coordination, reputation , appointments, and communications daily. With GenAI, your multi-location dental practice can focus on delivering quality patient care without compromising growth or the bottom line.

Multi-Channel 52

Multi-Channel Insurance Document Feedback 52

InMoment XI

JANUARY 17, 2024

Guest experience refers to the overall impression and satisfaction that a guest has during their interactions with a hospitality brand or establishment, such as hotels, restaurants, resorts, and attractions. This means that all interactions and touchpoints the guest has with your brand are considered. What is Guest Experience?

Guest Experience 195

Guest Experience Hospitality Hotels Travel 195

BirdEye

DECEMBER 28, 2024

Specialized enterprise social media management software can address the unique needs of large multi-location businesses, providing tools to simplify operations and enhance customer engagement. Birdeye Social AI makes it effortless to post and manage them all from a single platform, saving time and streamlining our workflow.”

Social Media 52

Social Media 2025 Management Multi-Channel 52

Optimove

NOVEMBER 13, 2024

Optimove’s latest Insights Report analyzes over two million e-commerce transactions from the 2023 holiday season, revealing actionable data for brands aiming to optimize acquisition and engagement during high-traffic sales events.

E Commerce 69

E Commerce Insights Multi-Channel 2023 69

CSM Magazine

DECEMBER 2, 2024

a leading global CX technology and services innovator for AI-enabled CX with solutions from TTEC Engage and TTEC Digital, today announced that TTEC Digital has completed the first phases of a successful global sales process optimization program with Westcon-Comstor , a global technology provider and specialist distributor.

Sales 52

Sales Multi-Channel 2024 Workshop 52