InMoment XI

MAY 10, 2022

Work toward a culture of centered on employee engagement and provide your staff with regular training, feedback, and incentives to encourage consistently excellent performance. Simply put, investing in employee engagement saves you money. Step #5: Loyalty Programs. Step #2: Store Experience.

Retail 370

Retail Net Promoter Score Loyalty Programs Loyalty 370

ShepHyken

FEBRUARY 5, 2024

This episode of  Amazing Business Radio with Shep Hyken  answers the following questions and more:    What are the latest trends in loyalty programs? How has the traditional concept of loyalty program evolved? How do loyalty programs impact a customer’s purchasing decision?

Loyalty Programs 95

Loyalty Programs Loyalty Fashion Financial 95

InMoment XI

NOVEMBER 18, 2024

Types of Customer Behavior Data To fully understand customer behavior, you will need to gather different types of data that provide a comprehensive view of behavior, preferences, and engagement. It also reveals revenue-driving behaviors, which can be valuable information for customer loyalty programs.

Customer Journey Mapping 195

Customer Journey Mapping Social Media Customer Journey Competitive Advantage 195

Experience Investigators by 360Connext

NOVEMBER 13, 2014

” Meanwhile, more than 80% of the survey respondents said retailer loyalty programs influence where they shop. Starbucks ranked well above others in terms of being a “great loyalty program.” By listening and creating a loyalty program based on their customers, they have gained massive loyalty.

Customer Confidence 279

Customer Confidence 2015 Retail Loyalty Programs 279

InMoment XI

DECEMBER 10, 2024

It enables you to pinpoint specific user profiles for re-engagement. Focus on Proactive Outreach Proactive communication is an important part of re-engaging at-risk customers. Invest in Customer Loyalty Strong customer loyalty is key to reducing churn. businesses losing $136 billion annually due to avoidable churn.

2024 195

2024 ROI Net Promoter Score Multi-Channel 195

GetFeedback

FEBRUARY 6, 2019

Are you struggling with the knowledge that there are many customers who have stopped engaging with your brand? And they keep wondering what went so wrong that their once engaged customer completely stopped responding to their campaigns, emails and so on. Combining all of this with a reward, you can secure an answer and re-engagement.

Engagement 186

Engagement Loyalty Programs Customers Loyalty 186

ShepHyken

FEBRUARY 16, 2025

What Customers Really Want From a Loyalty Program by Eileen Stephens (CMSWire) Customer loyalty programs have become a multi-million-dollar industry and a critical driver of revenue for brands. Forecasts point to significant growth in spend expected through loyalty programs in 2025.

2025 82

2025 Article Customer Service Loyalty Programs 82

Experience Investigators by 360Connext

DECEMBER 15, 2014

This often means creating special loyalty programs , elite experiences, and special perks to maintain the top 1% of customers. Airlines have recently taken to creating secret, invitation-only loyalty programs for their most valued customers. How do you gauge customer value? But how do they define “most valued?

Loyalty Programs 268

Loyalty Programs Airlines Social Media Loyalty 268

Perkville

DECEMBER 6, 2021

Learn what it takes to design and run a gym loyalty program that increases member engagement to improve retention and generate referrals.

Loyalty Programs 89

Loyalty Programs Loyalty Engagement 89

ClientSuccess

JULY 6, 2022

As CSMs, finding new and creative ways to engage with customers is not always easy. And as customer success leaders, it’s even harder to develop programs and processes to give your team the freedom and flexibility to engage with customers in this way. . What is a customer loyalty program?

Loyalty Programs 79

Loyalty Programs Loyalty Webinar Definition 79

Experience Investigators by 360Connext

MAY 4, 2015

You have loyalty programs, a no-questions-asked refund policy, customer satisfaction surveys, and perhaps even greeters. They’re satisfied beyond doubt, but are they engaged ? Mobile customer engagement opens huge opportunities. And they want to be engaged. Customers in your store are given your utmost attention.

Customer Experience 280

Customer Experience Customer Journey Mapping Retail Hospitality 280

InMoment XI

NOVEMBER 21, 2024

Since CES is a strong indicator of loyalty, it’s important to focus on delivering smooth experiences. Response Rate This metric highlights engagement levels with your surveys. For example, if you send out a monthly customer feedback questionnaire and only 10% of customers respond, it suggests low engagement. Take Action.

Voice of Customer 195

Voice of Customer Loyalty Net Promoter Score 2025 195

InMoment XI

OCTOBER 23, 2024

With the help of an easy-to-understand digital interface, you can simplify user navigation and encourage higher levels of engagement with your service. Regular communication helps build trust and keeps customers engaged with your services. By offering benefits like cashback offers, you can drive both customer satisfaction and loyalty.

Banking 195

Banking Customer Experience Financial Touchpoint 195

ShepHyken

FEBRUARY 3, 2025

How can you expect employees to be excited and fulfilled about working and engaging properly with customers if they are detached, which is how this problem is described? A set it and forget it approach wont engage todays consumers. Here are seven signs your loyalty program may need a redesign.

2025 75

2025 Article Customer Service Loyalty Programs 75

Experience Investigators by 360Connext

NOVEMBER 12, 2014

A gentleman who travels extensively and is a top-tier member of a hotel loyalty program was telling me he just wished they’d ask him a few questions. The evaluations always lead to improvements which then lead to results like increased online conversions or loyalty. A great experience, but for whom?

Brands 259

Brands Hotels Consulting Workshop 259

Experience Investigators by 360Connext

NOVEMBER 7, 2023

This involves understanding the emotions your customers have when engaging with your company, whether in-person or online. By understanding how human brains work, brand leaders can better engage customers in ways that address their subconscious needs and deliver experiences that promote positive emotions.

Customer Retention 271

Customer Retention Loyalty Loyalty Programs Social Media 271

CSM Magazine

APRIL 3, 2025

Transforming Customer Engagement with NFTs and Loyalty Programs Web3 platforms are leveraging non-fungible tokens (NFTs) and blockchain-based loyalty programs to reimagine customer engagement strategies: Dynamic Rewards : Traditional loyalty programs are static, often requiring customers to accrue points that may have limited value.

Customer Experience 52

Customer Experience Loyalty Programs Government Loyalty 52

ShepHyken

MAY 26, 2023

She writes about next-generation loyalty programs and how they can enhance customer experience. Traditional Loyalty Programs: Limitations and Challenges Traditional loyalty programs , with their focus on transactional rewards and points accumulation, face several limitations and challenges in today’s competitive landscape.

Loyalty Programs 62

Loyalty Programs Loyalty Customer Experience Customer Centricity 62

CSM Magazine

OCTOBER 21, 2024

Here are some strategies to help you stand out, spark engagement, and keep customers coming back for more. Ambience isn’t just ‘nice to have’; it’s part of what keeps customers engaged – without them even realizing it. A great rewards program is intuitive, easy to join, and worth the effort. It’s just the cherry on top.

Retail 52

Retail Engagement 2029 Customer Experience 52

Win the Customer

SEPTEMBER 21, 2020

In this article, we’ll be looking at ways in which you can increase sales and customer engagement for your Shopify store. Start a Customer Loyalty Program. Moreover, loyalty programs can make consumers feel appreciated and build an emotional connection with the brand. Improve Your Customer Support. Summing Up.

E Commerce 111

E Commerce Sales Customer Engagement E-support 111

Retently

MARCH 11, 2025

Review moderation engaging with customers publicly and privately to improve brand perception. Step 2: Researching Loyalty Programs to Increase Retention Loyal customers spend more and stay longer but keeping them engaged takes more than just good products. The solution?

Management 115

Management Customer Experience Roadmap NPS 115

ShepHyken

MARCH 10, 2025

Loyalty Programs by Marketoonist (Marketoonist) According to BCG, the average US consumer now belongs to more than 15 loyalty programs. BCG also found that as the number of loyalty programs has increased, the less engaged and loyal consumers actually are.

2025 71

2025 Article Loyalty Programs Customer Service 71

CSM Magazine

MARCH 14, 2025

As consumer habits shift and expectations grow, brands face increasing pressure to create loyalty programs that feel personal, relevant, and rewarding. The way businesses reach customers is being updated with the help of AI, more engaging games, and new technology. This affects everyone.

Loyalty 52

Loyalty 2025 Loyalty Programs Omnichannel 52

ShepHyken

JANUARY 26, 2025

Personalization and making the customer feel good whenever the engage with you (online, in person, on the phone, etc.) According to Forresters Consumer Benchmark Survey, 2024, 54% of US online adults agree that loyalty programs influence what they buy, and 64% agree that programs influence where they make purchases.

Article 66

Article 2025 Customer Service Loyalty Programs 66

ShepHyken

FEBRUARY 3, 2025

How does a business enhance customer loyalty without relying on points or discount programs? Top Takeaways People remember how they feel when engaging with a brand, which means creating unique and memorable experiences can truly set a business apart from the competition. Customers are willing to pay more for excellent service.

Loyalty Programs 82

Loyalty Programs Loyalty Connections Brands 82

Experience Investigators by 360Connext

JANUARY 12, 2015

In fact, they are 70% more likely to do so if they are part of a loyalty program or “VIP” customers. The ways to increase loyalty AND gain more word-of-mouth traction is to treat your customers fabulously. 360Connext serves mid-market companies and larger by helping them evaluate their true customer experience.

Loyalty 291

Loyalty Hotels Hospitality Loyalty Programs 291

Optimove

JANUARY 2, 2025

Create personalized offers that resonate with individual preferences Build loyalty programs designed to reward and retain high-value players Focus on impactful communication to engage without overwhelming Download the report now and transform your approach to customer retention.

2025 76

2025 Consumers Insights Marketing 76

Currency Alliance

AUGUST 15, 2024

The real purpose of marketing personalization is to maximize marketing engagement and, consequently, customer lifetime value (CLV). Personalization of engagement with customers is the Holy Grail for marketers because of the impact on the customer’s experience with your brand, and the all-important ability to increase CLV.

Loyalty Programs 52

Loyalty Programs Loyalty Marketing Airlines 52

Experience Investigators by 360Connext

JULY 13, 2015

Very recent research on loyalty programs showed how customers are looking for more communication that’s relevant. The evaluations always lead to improvements which then lead to results like increased online conversions or loyalty. For most organizations, this is a shift from being reactive to proactive.

Customer Journey 259

Customer Journey Customer Journey Mapping Social Media Travel 259

Optimove

MARCH 6, 2025

See the difference control groups make in this guide Download Now Why it Matters: This post is important for retail marketers as it highlights how loyalty programs extend beyond simple discounts to foster deeper engagement and long-term brand affinity. See more about retail customer loyalty below.

Retail 59

Retail Loyalty Loyalty Programs Omnichannel 59

CSM Magazine

NOVEMBER 6, 2024

Getting involved in local events, sponsoring activities, or engaging with neighborhood groups helps a franchise connect with its community. Tools like customer relationship management (CRM) systems, mobile apps, and loyalty programs make it easier for franchises to serve customers better.

Customer Service 52

Customer Service Loyalty Programs Loyalty Feedback 52

GetFeedback

MAY 5, 2019

An important part of delightful customer service is the support proactivity and talent to engage customers in no time. Offer some awesome customer loyalty programs. You may think the loyalty plans are purely promotional assets. Use live chat for customer service as an after-sales support system .

Sales 277

Sales Loyalty Programs Social Media Loyalty 277

Brandwatch CX

MARCH 27, 2025

If you have the conviction to engage in itand stick with it, your business can see long term benefits. Customer success (tell them how good they are) Customer loyalty programs are a mixed bag. Some say that they foster loyalty. Relationship marketing is a long-term strategy, and that might put some brands off.

Customer Relationships 93

Customer Relationships Marketing Social Media Loyalty Programs 93

GetFeedback

JANUARY 28, 2020

It’s no doubt that you are using social media to engage with your customers. Customer retention is the process of engaging existing customers to continue doing business with you and stop switching to your competitor. Social media releases new features and technologies that allow marketers to engage and retain customers easily.

Social Media 322

Social Media Customer Retention Customers Article 322

SurveySensum

NOVEMBER 5, 2024

Let’s discover its top 6 drivers behind customer loyalty. Strong Loyalty Program Nike’s loyalty program is more than just a point system. NikePlus is a textbook example of how to do customer loyalty right. NikePlus members can access exclusive collections, early drops, workout guidance, and more.

NPS 52

NPS Loyalty Loyalty Programs Sports 52

Currency Alliance

APRIL 15, 2024

Many people assume that operating a loyalty program necessarily implies issuing your own loyalty points or miles. The optimal points to offer mostly depends on the frequency of engagement your brand has with target customers. Points and miles are a dominant and popular form of loyalty value.

Loyalty Programs 52

Loyalty Programs Loyalty Airlines Banking 52

Experience Investigators by 360Connext

JANUARY 7, 2025

What customer traits or characteristics influence engagement or purchasing decisions for these segments? Ask the AI to analyze your data : Once the tool has your data, you can ask it questions to inform your persona development: What key customer segments can you identify in this data? What goals or challenges do these segments share?

Customer Experience 143

Customer Experience Customer Journey Mapping Touchpoint Metrics 143