CSM Magazine

AUGUST 22, 2024

With today’s current business world being more competitive and complex, employee engagement cannot be taken lightly. In essence, employee engagement positively affects employees’ job performance, levels of satisfaction and organisational commitment.

Engagement 52

Engagement E-support Workshop Social Media 52

BirdEye

SEPTEMBER 18, 2024

While the dedicated GBP app is no longer available, you can still effectively manage your business profile using Google Maps and Google Search apps. Google My Business (now known as Google Business Profile ) is a free online tool that allows businesses to manage their online presence on Google.

Engagement 105

Engagement E-support Multi-Channel Document 105

Playvox

FEBRUARY 27, 2024

Likewise for agents, if they don’t feel engaged, appreciated, or see a growth path, they too can take their talent to another organization. In a buyer’s market, what is the future of workforce engagement? How do you keep your best employees engaged, motivated, and empowered? What is Workforce Engagement?

Engagement 73

Engagement Contact Center Culture Metrics 73

Gainsight

JANUARY 4, 2024

Digital innovation is constantly shaping customer relationships, and Popmenu stands out for how it’s using Gainsight Essentials for its customer engagement and growth strategies. Carie Buchanan, CXO, and Savannah Greene, Director of Solutions Marketing at Popmenu , shared their approach during our Essentials Business Review webinar.

Customer Engagement 52

Customer Engagement Engagement Webinar Customer Journey 52

Education Services Group

MAY 26, 2021

Webinars are a wonderful way to learn something new, get questions answered, and maybe even make a few connections. Customer Success webinars are no exception. From career advice for CSMs to big-picture CS strategies for business, there’s something for everyone in this roundup of 7 Customer Success webinars to watch.

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Webinar Customer Success 2021 Customers 52

ChurnZero

JULY 31, 2024

And, i f your customers are not, in fact, living inside their email inboxes, why would you rely so heavily on email as a digital engagement channel to interact with them? Here are my top four favorite alternative digital engagement channels for customer success teams. Do you live inside your email inbox? So why would your customers?

Customer Success 105

Customer Success Engagement 2023 Webinar 105

Education Services Group

JULY 20, 2021

ESG’s own Madeline Evans, Britt Layman, and Marley Wagner joined last week’s ChurnZero webinar to discuss how high touch and tech touch engagement models can co-exist in Customer Success. ME: Consider developing health scoring based on customer sentiment, engagement, and other key customer events.

Webinar 98

Webinar Touchpoint NPS Definition 98

inQuba

AUGUST 27, 2020

With GDP slashed, The 90% Economy is a world where building brand trust, digital engagement, and building customer rapport move to center stage in order to optimize customer retention and value. Please register and we’ll ensure you receive the webinar material shortly thereafter. Do you have any queries about the webinar?

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Webinar 2006 2020 Customer Journey 80

CustomerSuccessBox

SEPTEMBER 30, 2021

Webinars are a condensed and easy way to find out more about a topic you like. We’ve gathered some of our favorite customer success webinars. Webinar 1 – How to Onboard Customers Remotely. Join us to discuss onboarding customers remotely on this webinar. Webinar 2 – How to do Churn analysis.

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Webinar B2B Customer Success B2C 52

ChurnZero

DECEMBER 20, 2021

Over the last year we’ve created and shared a lot of new content with our Churn Fighting audience that we’re really proud of and have received positive feedback on, especially our thought leadership webinar content. Check out our top five Customer Success webinars brought to you by ChurnZero in 2021.

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Webinar 2021 Chief Customer Officer B2B 52

ChurnZero

APRIL 18, 2024

Those are some big shifts – whether it’s updating your books , implementing a new management system, or revamping the tools, resources, and customer journeys you already have. Make sure you’re still delivering high-touch, one-to-one engagement. So, now what? Wait, say that again? Balance is key.

Interaction 52

Interaction Customer Engagement Engagement Webinar 52

COPC

DECEMBER 23, 2022

High-performing organizations spend time creating company values that link employee engagement to broader customer experience strategies and the company’s overall success. These values then become woven into every aspect of the organization and from all levels of management. . Engaged employees want to feel part of something.

Engagement 89

Engagement Contact Center Culture Feedback 89

CSM Magazine

MARCH 23, 2022

Are you providing your customers with a range of engagement channels that satisfy their desires? Margaret Tsuji, Co-Founder & Managing Partner, Leap2Digital. If not then you organization is failing in a critical piece of today’s customer experience puzzle, and it’s costing you your customers, your reputation and your revenue.

Omnichannel 52

Omnichannel Webinar Financial Leadership 52

Playvox

MARCH 5, 2024

A desire for instant-access self-service options is shifting how customers want to engage. And behind the scenes, how do you ensure your quality management (QM) processes are keeping up? Quality management in a modern contact center encompasses the people, processes, and systems in a holistic way.

Contact Center 78

Contact Center Management Omnichannel Interaction 78

Playvox

FEBRUARY 6, 2024

It’s often the continuous improvement or quality management (QM) piece where contact centers struggle. In an era of agent turnover, budget cuts, and fleeting customer loyalty, it’s useful to explore the evolution of quality management from its traditional, compliance-focused roots to a modern, customer-centric approach.

Customer Centricity 83

Customer Centricity Contact Center Management Customer Satisfaction 83

Feedbackly

MARCH 14, 2024

If you wish to learn more about CX personalization, then at this webinar , we looked more into the details of this topic. Manage Customer Feedback Better AI can also be effectively used to analyze and manage customer feedback in many ways. At this webinar with Zendesk , you can learn more about it.

Customer Experience 52

Customer Experience Engagement Webinar Feedback 52

Gainsight

FEBRUARY 22, 2024

In the dynamic landscape of community management, 2023 saw significant strides in redefining the role and impact of online customer communities for organizations. As we embark on a new year, it’s crucial to reflect on the lessons learned and set our sights on the dos and don’ts for community management in 2024.

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2024 Management 2023 ROI 52

Playvox

FEBRUARY 16, 2024

Advances in technology allow contact centers to use data in much more manageable ways, redefine how to engage with customers, gain efficiencies, and leverage actionable insights to improve quality management (QM) and the customer journey. These processes had high costs but generated low value and non-strategic insights.

Contact Center 75

Contact Center Management Call Center Omnichannel 75

ChurnZero

MARCH 28, 2023

For a little while, customer retention is a manageable task with existing staff. One key to keeping customers is keeping them engaged. What is customer engagement? Customer engagement is the sum of all interactions between a customer and a company. Customer engagement is not the same thing as customer satisfaction.

Customer Engagement 52

Customer Engagement Engagement Net Promoter Score Chief Customer Officer 52

Integrity Solutions

MARCH 11, 2021

Virtual Engagement For Remote Selling. As my colleague, Steve deBree, put it in a recent executive briefing webinar on virtual sales training , many of the challenges can be traced back to the different dynamics between the 3-dimensional world of face-to-face sales and the 2D reality of virtual. By Bruce Wedderburn.

Engagement 137

Engagement Sales Webinar Social Media 137

COPC

MAY 23, 2023

US Employee Engagement Research Report COPC Inc. Honing a team leader’s skillset is fundamental to broader contact center employee engagement initiatives. In this webinar with Harte Hanks, we have a research-backed discussion about the impact of investing in team leaders. Enabling Team Leader Success COPC Inc.’s

Contact Center 90

Contact Center Engagement Leadership Webinar 90

Education Services Group

JULY 21, 2022

We had the ability to monitor customers through the progression of the journey, we were able to have a concept of customer health score and were firing off digital engagements that were contextual and timely based on where the customer was, so that had already been established. How can we scale it?

Webinar 52

Webinar CEM Customer Success Chief Customer Officer 52

BirdEye

FEBRUARY 21, 2023

In this comprehensive guide, we’ll walk you through everything you need to know about social media management for local businesses. Table of contents Why social media is so important for businesses The most popular social media platforms today About social media accounts What is social media management? What is social media management?

Social Media 98

Social Media Management Multi-Channel ROI 98

ChurnZero

MARCH 31, 2020

7 Key Takeaways from ‘Fortifying Customer Relationships During COVID-19’ Webinar. Customers who were highly active and engaged prior to COVID-19, may now be experiencing something completely different. Customer Success Managers don’t want to contribute to email fatigue, but they also don’t want to be silent.

Webinar 72

Webinar Customer Relationships Leadership Customer Success 72

Kayako

SEPTEMBER 3, 2015

We set ourselves an ambitious goal of building the first successful monthly industry webinar series. Here’s the story of how we got started, and what we learned from running our first webinar. It is a two-in-one that keeps on giving long after the webinar itself is over. Two weeks before the webinar: We set a time.

Webinar 106

Webinar Books Blog Presentation 106

BirdEye

NOVEMBER 16, 2022

The way a business approaches customer review management can directly impact and improve its reputation and branding. Research also shows that if a business responds to all its online reviews, it’s more likely customers will engage with that business. Review management and reputation management.

Management 98

Management Multi-Channel Customers Loyalty Programs 98

PK

MAY 13, 2020

In PK’s recent webinar, Technology Vertical Engagement Manager Brooke Bors explored the essential building blocks of a world-class Customer Success program and dispelled common myths around what it takes to help customers be successful. Download our six research toolsets to build a better customer connection.

Webinar 52

Webinar Customer Success Download Technology 52

Natalie Petouhof

JUNE 15, 2015

Tweet Is your brand following any of these best practices for customer experience management? Find out more at this webinar on 6 steps to superb customer experience management and here’s the research paper on best practices in customer experience management, technology, roles and the strategy required for success !

Customer Experience Management 61

Customer Experience Management Webinar Technology Management 61

Education Services Group

MAY 3, 2022

Peter Armaly joined Marley Wagner to co-host this month’s Customer Success Unlocked webinar. But to David’s earlier point, you never stop iterating because the market changes, things change, and you have to constantly make adjustments, but we try to not create an iteration nightmare for Customer Success Managers.

Webinar 52

Webinar Customer Success Definition Books 52

ClientSuccess

NOVEMBER 24, 2021

Today, we’re going to take a look at a fourth customer marketing initiative: engagement. Your customers can be your biggest advocates, your biggest cheerleaders, and some of your best resources for growth – if they’re engaged correctly. Here are three customer engagement management initiatives that CSMs can own with customers: 1.

Engagement 52

Engagement Marketing Events Customer Relationship Management 52

Experience Matters

OCTOBER 14, 2014

As part of Customer Experience Day , I interviewed Mercedes-Benz USA (MBUSA) CEO Steve Cannon on a CXPA.org webinar called Customer Experience from the C-Suite. One of the highlights of the webinar was when Cannon said that “ customer experience is the new marketing ” and is critical for fulfilling MBUSA’s brand promise, The Best or Nothing.

Webinar 111

Webinar Net Promoter Score Leadership B2B 111

BirdEye

DECEMBER 15, 2023

Our recent webinar, ‘Local social: How to manage social media across locations,’ for Birdeye VIEW 2023, unveils the real-life success story of Valley Veterinary Care’s social media reputation management. Managing 24 locations, each with its vibe and all rocking 75 different social media accounts, is not easy.

Social Media 59

Social Media Management 2023 Demo 59

Gainsight

DECEMBER 10, 2018

Before you say, “ thank u, next ” to 2018, check out Gainsight’s top blog posts, webinars, and resources of 2018. However, for all of us who are building digital products and services, so many invaluable customer insights and personalized engagements are happening within the product itself.”. Click here for the on-demand webinar.

Webinar 71

Webinar Blog Customer Success Net Promoter Score 71

NICE inContact

OCTOBER 30, 2019

Your contact center agents feel the same way when it comes to your quality management process. In the contact center, quality management is often viewed as big brother or a necessary evil. Incentivizing quality management KPIs and outcomes Creating a “Quality Task Force” comprised of both agents and evaluators.

Engagement 48

Engagement Management Contact Center Telecommunications 48

Influitive

JUNE 10, 2022

Engaging customers is now more important than ever. The post Webinar Recap: How Trimble Viewpoint Built a Thriving Customer Community appeared first on Influitive. When customers trust your brand, they’ll do the heavy lifting necessary to attract others to […].

Webinar 52

Webinar Customers Engagement Brands 52

CSM Magazine

FEBRUARY 8, 2022

Event-led Engagement Platform, Airmeet , raises $35M USD Series B from Prosus Ventures, Sistema, Sequoia Capital India, RingCentral Ventures, and others. Event-led engagement platform Airmeet , today announced that it has raised $35M USD in Series B funding.

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Events Engagement Multi-Channel Webinar 52