Experience Investigators by 360Connext

APRIL 23, 2015

It also stores all your travel reward program membership numbers, your points, and includes alerts about flights, seat trackers for crowded airplanes, and more. Blog Customer Engagement Customer Experience Featured Podcast Social Media customer service innovation linkedin mobile SXSW technology User experience'

Social Media 218

Social Media Travel Rewards Programs Innovation 218

Stella Connect

MARCH 30, 2022

Agent engagement is one of the biggest drivers of improving customer service and reducing attrition. Customer service leaders know it’s critical to recognize and reward top performance, but many of them lack a complete rewards program. Nixed the idea of a call center rewards program for similar reasons?

Rewards Programs 52

Rewards Programs Call Center Contact Center Culture 52

Beyond Philosophy

FEBRUARY 27, 2017

Hotel giant Hilton recently dropped the H from its rewards program , replacing the linguistically puzzling Hilton HHonors with an easier to pronounce version, Hilton Honors. The new rewards program will be the first in the industry to allow members to combine points and money for a hotel visit. I like these changes.

Rewards Programs 133

Rewards Programs Hotels Travel Chief Customer Officer 133

Alida

APRIL 5, 2017

Enter: The kings of customer-centric service, interaction and engagement—retail brands. By following examples set by successful retail brands, health care providers can devise new ways to better engage current patient populations and expand their reach to new demographics. Realize that people do have other choices.

Retail 154

Retail Customer Base Rewards Programs Insurance 154

ShepHyken

FEBRUARY 9, 2025

Fresh Ideas to Spark Customer Engagement by Dan Pratt (Call Centre Helper) Customer engagement is critical to maintaining a loyal customer base, but achieving this consistently is a challenge! Over the years, CX has evolved with new ideas, enhancements, and technology that drive a better experience and engagement.

2025 74

2025 Article Customer Service Sports 74

C3Centricity

NOVEMBER 12, 2024

Rather than relying on superficial gestures, leaders can inspire a transformation that elevates the organisation, engages employees, and creates powerful, lasting customer relationships. This guide equips leaders with the insights and actionable strategies to foster a winning customer-first culture.

Leadership 62

Leadership Culture Customer Centricity Rewards Programs 62

ShepHyken

FEBRUARY 1, 2021

9 Ways to Boost Customer Experience and Online Engagement by Shane Phair. There are some great ideas in this article that lists nine ways to create a better CX and promote more engagement. Deep Dive: How Rewards Programs Can Fuel Customer Spending by PYMNTS. That’s a topic for another day. In the meantime, read this.

2021 146

2021 Article Customer Service Rewards Programs 146

Service Untitled

MARCH 16, 2011

Most consumers don’t want to spend the time figuring out the value of points and a reward that may take months if not years to earn. Shoppers want immediate benefits; in other words there has to be a program that keeps customers engaged, and shoppers want the programs to make a substantial difference; make it worth their while.

Rewards Programs 44

Rewards Programs Retail Loyalty Loyalty Programs 44

Stella Connect

MARCH 12, 2018

Employee engagement is one of the biggest drivers of customer service quality and employee retention. Most customer service leaders know it’s important (critical, even) to recognize and reward service excellence. But many of them don’t have a formal call center rewards program in place.

Rewards Programs 40

Rewards Programs Call Center Contact Center Culture 40

ProProfs Chat

FEBRUARY 22, 2019

To keep customers engaged, it is important for a loyalty program to focus on their needs & aspirations to ensure they feel satisfied in their relationship with a brand. Simple formula: Customer Retention = Engagement + Investment. Simple formula: Customer Retention = Engagement + Investment.

Customer Retention 82

Customer Retention Engagement Rewards Programs Loyalty Programs 82

Beyond Philosophy

MARCH 14, 2016

When Starbucks recently announced changes to its rewards program, Twitter users lashed out at the coffee giant. Starbucks is recognizing this by rewarding customers not just for coming into the store, but for buying large seasonal coffee drinks, Starbucks mugs and sandwiches, and Starbucks packaged coffee in the grocery store.

Loyalty 113

Loyalty Rewards Programs Consulting Customers 113

GetFeedback

SEPTEMBER 5, 2018

These days, people engage with brands through a number of different avenues, especially digital channels like social media, emails, and live chat. More than just a recent buzzword, omnichannel represents a shift in the way brands engage with their customers. A good example is the Starbucks rewards program.

Omnichannel 150

Omnichannel Touchpoint Social Media Rewards Programs 150

Beyond Philosophy

NOVEMBER 7, 2016

They have each partnered with a sports franchise in a brilliant play to boost the emotional engagement with the team’s fans. Each program targets specific team fans and celebrates that connection with a reward. Dunkin’ Donuts gives DD Perks® rewards program members coffee for $.87 appeared first on.

Sports 167

Sports Rewards Programs Transportation Books 167

BirdEye

FEBRUARY 5, 2025

Whether its sharing your signature dishes, showcasing a buzzing weekend vibe, or answering real-time questions, social media has become the go-to way diners engage with restaurants. This is why maintaining a consistent and engaging social media page is no longer optional. When your content resonates, diners show up.

Social Media 104

Social Media Marketing Metrics Events 104

Influitive

JANUARY 4, 2019

Want to keep your best advocates motivated to engage with your community and promote your brand? But not all rewards are created equal. Rather, you need meaningful and memorable rewards to recognize your advocates. The incentives you offer in your advocate community are vital to keeping motivation high.

Rewards Programs 82

Rewards Programs Brands Engagement Marketing 82

Perkville

FEBRUARY 12, 2021

If you have a Perkville rewards program, your customer engagement efforts can be easily automated in a way that is fun for members through gamification, and supports customer retention. Read our strategies to engage members during and after the Coronavirus with rewards on the Mariana Tek blog here!

Engagement 92

Engagement Rewards Programs Customer Retention Blog 92

Beyond Philosophy

NOVEMBER 16, 2016

Take the new Starbucks rewards program ( please!). In the past, customers received a point every time they made a purchase and earned a reward after 12 points. When a company focuses on what is good for them rather than what is good for the customer, they are engaged in inside-out thinking. appeared first on.

Social Media 167

Social Media Rewards Programs Consulting Customers 167

Beyond Philosophy

APRIL 30, 2015

Essentially, over time a rewards card simply becomes a membership or discount card, creating no loyalty with its rewards. There is, however, a glimmer of hope for rewards programs attracting and keeping those coveted high-income Customers: Experiential awards. What do you think about the loyalty programs you are in?

Loyalty 117

Loyalty Rewards Programs Loyalty Programs 2010 117

Blueshift

SEPTEMBER 26, 2024

Credit union member engagement is essential for long-term growth and member loyalty. When members are more engaged, they tend to use more services, remain loyal, and advocate for their credit union.

Engagement 52

Engagement Rewards Programs Loyalty Blog 52

BlueOcean

DECEMBER 13, 2022

Salesforce reports that 55% of members would use their loyalty programs more if the rewards were personalized to reflect their unique needs. McKinsey agrees, saying that “earn and burn” transactional rewards programs aren’t enough to retain loyal members. You’ve probably seen this more often than you realize.

Loyalty Programs 177

Loyalty Programs Loyalty Social Media Rewards Programs 177

Perkville

NOVEMBER 14, 2022

Five easy-to-implement tips for keeping customers engaged and motivated to stay active within your program.

Rewards Programs 52

Rewards Programs Customer Engagement Engagement Customers 52

Alida

MARCH 27, 2018

Fans of MO is designed with this is mind: customers with different needs and preferences are provided different value and experiences through an enhanced guest recognition and engagement program. Asia Miles: Lead innovation with insight-driven strategies and design thinking.

Brands 124

Brands Hotels Rewards Programs Insurance 124

Calabrio

APRIL 27, 2017

However, those who work in the contact center understand a very different truth: engaged, experienced contact center agents are more important than ever, and their increased value is due in large part to this new technology. Keeping your contact center agents engaged. Doing so requires agents to feel engaged with their place of work.

Contact Center 65

Contact Center Engagement White Paper Social Media 65

ProProfs Chat

AUGUST 6, 2021

Following this trend, employee engagement has quickly become a popular metric to gauge work satisfaction, employee productivity, and, eventually, business growth. . So how do you ensure your employees are engaged at work, and low productivity is never a reason for worry? What is Employee Engagement Software?

Engagement 98

Engagement Feedback Culture 2021 98

Optimove

MARCH 20, 2025

By tapping into human desires for achievement and recognition, brands can create highly engaging experiences that drive loyalty, increase conversions, and build emotional connections with customers. Greater precision in customer engagement, improved personalization, and scalable CRM execution across markets. The result?

Connections 52

Connections Marketing 2025 Rewards Programs 52

GetFeedback

FEBRUARY 2, 2020

Start a customer loyalty program. You can start a credit card rewards program that is very successful with many customers, but it’s important to be transparent about the implications of the card and how much spending they have to put on it in the first month. Aimee also works as a freelance blogger for State Of Writing.

Loyalty 170

Loyalty Loyalty Programs Rewards Programs Social Media 170

Beyond Philosophy

OCTOBER 10, 2016

You could begin a loyalty and rewards program to keep people coming back. Colin is an international author of five bestselling books and an engaging keynote speaker. For example, say you have a retail location where you want to improve the Customer Experience. You could change the organization of product in the store.

Hotels 167

Hotels Books Rewards Programs Retail 167

ShepHyken

APRIL 17, 2020

If you are offering rewards programs you can show concern by offering extended validity for the redemption of points or coupons. When things become normal these customers will remember and reward you. Rakshit is a content marketer at LoyaltyXpert , a loyalty program company in India.

Loyalty 103

Loyalty Rewards Programs Loyalty Programs 2021 103

CSM Magazine

MARCH 6, 2025

Heres how: Launch a Loyalty or Rewards Program Use apps like Smile.io to reward loyal customers with points, discounts, or other perks once theyve made a purchase or referred a friend. Share Your Brands Story Customers love brands with personality.

E Commerce 52

E Commerce E-support Rewards Programs Social Media 52

InteractionMetrics

MARCH 27, 2025

At Interaction Metrics, we believe surveys must meet three key standards: Reciprocity: Respect your customers time by clearly showing that their feedback leads to actual improvements or rewards. Real Listening: Actively engage with customer responses, and dont treat surveys as a one-way street.

Customer Retention 52

Customer Retention Metrics Net Promoter Score Loyalty Programs 52

InMoment XI

OCTOBER 8, 2024

Tracking employee statistics and their engagement with customers will help you train them to provide the best service. Reward Loyal Customers Implement a customer loyalty or rewards program that acknowledges and incentivizes repeat business. Employee training goes beyond the onboarding process.

Customer Experience 195

Customer Experience 2024 Net Promoter Score Financial 195

ReviewTrackers

MARCH 24, 2021

A few more statistics reveal how customer experience — more so than digital strengths, rewards program, or coverage options — could be the key for banks that prioritize customer retention. This increases personalization and drives even more engagement. Customer Retention Strategies for Banks.

Banking 123

Banking Customer Retention Customer Experience Financial 123

Retently

OCTOBER 23, 2024

It’s no longer enough to just sell a product; stores must engage with their audience at every step of the buyer’s lifecycle to ensure an exceptional customer experience. This insight enables brands to develop a customer-centric strategy that enhances engagement and builds loyalty. How satisfied are you with the rewards program?

Retail 110

Retail NPS Touchpoint Feedback 110

Happy or Not

DECEMBER 17, 2024

Step 5: implement customer loyalty programs to build engagement Customer loyalty programs are powerful tools to encourage customers to stay loyal to your brand. Programs can include rewards customers receive for their loyalty, such as loyalty points, discounts, early access to new products, and exclusive offers.

Loyalty Programs 36

Loyalty Programs Social Media Net Promoter Score Loyalty 36

Service Untitled

MAY 6, 2014

If we listen carefully, we learn what our customers need because they will tell us either directly or indirectly, and in order to engage new customers, we often depend on word of mouth and our reputations. Everyone participates in membership rewards programs, but that concierge service and other prestigious discounts come at a price.

Consumers 77

Consumers Rewards Programs Social Media Banking 77

CSM Magazine

AUGUST 21, 2023

Customer engagement has become one of the most critical success factors for retailers looking to drive sales, loyalty, and overall business growth. However, with the increasing complexity and diversity of today’s retail environment, engaging with customers has become a more challenging task.

Retail 52

Retail Customer Engagement Engagement Social Media 52

CX Journey

JULY 13, 2017

Image courtesy of Pixabay Why is it so difficult to understand what employee engagement is all about? It's great that there's an ongoing spotlight on employee engagement because it's still at an all-time low. But let's just all say it in unison one last time: Perks and employee engagement should not be used in the same sentence.

Engagement 51

Engagement Rewards Programs Airlines Feedback 51