InMoment XI

OCTOBER 10, 2024

It includes activities that build and maintain your brand reputation such as creating posts, responding to users who engage with your content, and creating a social media strategy that will influence your business’s main metrics. When engaging with your audience, be prepared. Why is Social Media Management Important?

Social Media 195

Social Media Management 2024 Multi-Channel 195

GetFeedback

DECEMBER 2, 2019

Use other business knowledge to find the ROI of your CSAT initiatives. A simple way to consider ROI is to take the number of dissatisfied customers and multiply that by how much it would cost to sell to new customers. . Here’s another example on how to calculate ROI with this information. Prove the ROI of CSAT with consistency.

ROI 195

ROI Customer Satisfaction Loyalty Measurement 195

InMoment XI

NOVEMBER 7, 2024

Setting up automated journeys, such as welcome emails and post-purchase follow-ups, helps increase engagement and build stronger customer relationships. Create Segments and Triggers You can create customer segments based on behaviors, demographics, and other criteria, such as purchase history or engagement level.

Customer Experience 195

Customer Experience 2024 E-support Touchpoint 195

InMoment XI

OCTOBER 28, 2021

In my last post, we discussed the difference between interactions, engagement, and customer experience. We also had a Customer Experience Council to engage the rest of the organization. Now, I’d like to dive deeper into customer experience and the role everyone in your organization plays in delivering that experience.

Airlines 370

Airlines Government Webinar ROI 370

Alida

OCTOBER 23, 2017

Calculating the ROI of ongoing customer engagement is easier than you think. At the Customer Intelligence Summit , three customer-led companies shared how they are making ROI measurement a reality. Track your functional ROI. Ongoing customer engagement results to higher research output and lower expenses.

ROI 153

ROI Customer Relationships Insurance Advertising 153

Experience Investigators by 360Connext

OCTOBER 2, 2014

Even during the recession years of 2007-2012, customer experience leaders averaged double-digit gain in stock performance , besting customer experience laggards by an impressive margin, according to The Watermark Consulting Customer Experience ROI Study. There will be many online and in-person events, so everyone can celebrate!

Customer Experience 297

Customer Experience 2012 2013 2014 297

InMoment XI

JANUARY 27, 2025

The customer, already engaged and receptive, books the session, which results in them purchasing additional products. And to be clear, managing those variables is mission-critical for achieving, calculating, and proving ROI. Now, that inbound call that would have cost you $2 has just become the foundation for an expanded relationship.

Call Center 195

Call Center Contact Center Social Media Apparel 195

Beyond Philosophy

OCTOBER 24, 2014

Here are five things they would have done differently to increase their ROI even more: 1. If you want to learn more about what Downie and his team did to become the #1 Attraction on Trip Advisor UK, please come to our Webinar, “ How to Become TripAdvisor’s No.1 We hope to see you at our webinar, “ How to Become TripAdvisor’s No.1

ROI 119

ROI 2014 CEM Webinar 119

Zeisler Consulting

AUGUST 17, 2021

Articulating the return on investment (ROI) of Customer Experience efforts is a recurring theme among CX professionals. As I moderate panels on webinars and sit as a guest on podcasts, listen to my peers talk, and read articles, I hear the questions all the time: How do you define the ROI? How do you sell CX to leadership?

ROI 93

ROI Chief Customer Officer Leadership Return on Investment 93

Alida

JANUARY 16, 2018

Adopting a relationship-based approach to customer intelligence gathering delivers substantial value and ROI. . million over three years, translating into an ROI of 590%. That ROI is equivalent to a net present value (NPV) of $4.4 The compelling ROI of a customer intelligence platform can’t be ignored. For example: 10.

ROI 100

ROI Webinar Customer Centricity Download 100

Alida

JANUARY 26, 2017

The company is engaging with fans now to exceed their expectations by the time the new stadium opens. In a recent webinar hosted by the National Sports Forum , Kevin Schohl, director of business analytics at AMB Sports & Entertainment, shared how the company uses fan insight to create and deliver the ultimate in-stadium experience.

Sports 174

Sports Entertainment Webinar Guest Experience 174

GetFeedback

SEPTEMBER 24, 2019

Before you worry about proving the ROI of a VoC program, focus on building relationships and trust with the key stakeholders in your company. You can add value by helping to explain why engagement or purchasing rates are down, as well as what would motivate customers to continue buying, and how to effectively launch new products.

ROI 150

ROI Webinar Sales Loyalty 150

Beyond Philosophy

JANUARY 12, 2015

If you want to hear me talk about the new book please join me on a webinar , which will also give a discount on the purchase. Read more about the book and register for the webinar, here. If you enjoyed this post, you might be interested in the following blogs: Five Proven Ways to Increase Your ROI, By the #1 Attraction on Trip Advisor.

2015 163

2015 Customer Experience CEM Webinar 163

ClientSuccess

OCTOBER 5, 2020

But do you also have a good idea on the ROI they can ‘deliver’ to your team? What is customer ROI? Understanding this potential – aka a customer’s long-term value – can help measure the ROI of a customer. Understanding this potential – aka a customer’s long-term value – can help measure the ROI of a customer.

Customer Relationship Management 80

Customer Relationship Management ROI Customer Relationships Management 80

InMoment XI

APRIL 23, 2024

And by doing so, you’ll see rapid, proven ROI across your programme from retention, to customer acquisition, from share of wallet growth, to cost to serve reduction. This enables businesses to personalise customer engagement strategies, continuously improve their offerings.

Social Media 195

Social Media Feedback Insights Loyalty 195

Totango

FEBRUARY 28, 2020

So when you get the customer’s attention, you have to maximize every conversation and engagement to prove you are the right partner to nurture their long-term growth. Creating a strong customer engagement strategy makes sure every interaction delivers that value. What is a Customer Engagement Strategy?

Customer Engagement 93

Customer Engagement Engagement Webinar Touchpoint 93

GetFeedback

JULY 19, 2019

According to McKinsey, including your employees in customer experience design can boost their engagement by up to 20%, which boosts customer satisfaction rates. This guide will teach you how to launch a VoC program, take action with your customer feedback, and prove the ROI of your efforts. Check out the full webinar recording here.

Social Media 262

Social Media Webinar Feedback Books 262

InMoment XI

APRIL 13, 2022

From an employee perspective, are you doing something beyond a basic employee engagement study? If you’re looking for more resources and insight into CX metrics and ensuring your CX program delivers business value (ROI) to your organization, watch this webinar with third-party analyst firm, Forrester, to learn the answers.

Metrics 195

Metrics NPS ROI Call Center 195

Totango

AUGUST 8, 2021

We recommend six best practices for using customer information to improve engagement with your software product and increase the likelihood of customer renewal : Establish Goals and Milestones. The first step in building strong SaaS customer engagement is understanding the current customer experience. Offer Relevant Communications.

Customer Engagement 118

Customer Engagement Customer Success Engagement Customers 118

GetFeedback

JULY 19, 2019

How can we engage with our customers more? Engage your employees to understand why numbers moved up or down and not just reporting they did. This guide will teach you how to launch a VoC program, take action with your customer feedback, and prove the ROI of your efforts. Check out the full webinar recording here.

Net Promoter Score 230

Net Promoter Score NPS Customer Journey Mapping Feedback 230

Lumoa

SEPTEMBER 1, 2023

Upcoming webinars CX in Marketing: How to Amplify ROI by 100X Through Customer Feedback – How can Marketing truly leverage customer feedback to drive value? Thanks for understanding! Lumoa AMA – Every month you get to ask Lumoa questions in a casual, welcoming setting. Thanks for reading!

2023 147

2023 Webinar B2C ROI 147

Totango

SEPTEMBER 22, 2020

There are 5 recommended best practices in using customer information to improve engagement with the product and increase the likelihood of customer renewal : Establish Goals and Milestones. The first step in building strong customer engagement is understanding the current customer experience. Data-Driven, Goal-Based Engagements.

Customer Engagement 102

Customer Engagement Engagement Customer Journey Customer Success 102

Alida

JUNE 15, 2018

In a recent webinar , Marcus shared his thoughts on elevating the role of UX teams and the biggest trends shaping the industry. Build empathy—by engaging with your customers. To show value and ROI, you need to speak the language of business, and that means we got to start talking about metrics” Marcus said. Do your research.

User Experience 166

User Experience Webinar Workshop ROI 166

Beyond Philosophy

OCTOBER 24, 2014

Here are five things they would have done differently to increase their ROI even more: 1. If you want to learn more about what Downie and his team did to become the #1 Attraction on Trip Advisor UK, please come to our Webinar, “ How to Become TripAdvisor’s No.1 We hope to see you at our webinar, “How to Become TripAdvisor’s No.1

ROI 74

ROI Net Promoter Score CEM 2014 74

Totango

JANUARY 4, 2019

To help get the change started at your enterprise, we’ve put together five customer-centric marketing strategies for SaaS companies that deliver real ROI. These are the top five customer-centric marketing strategies that deliver on ROI for SaaS companies: Create a visible customer journey. Talk as often as you can.

Customer Centricity 79

Customer Centricity ROI Marketing Return on Investment 79

Blueshift

JANUARY 18, 2024

When harnessed by savvy marketers, this goldmine of data becomes the driving force behind personalized, engaging customer experiences. The series covers foundational topics ranging from understanding what a CDP is and its essential use cases to exploring the role of AI, achieving ROI, and crucial considerations for selecting the right CDP.

Webinar 116

Webinar ROI Blog Marketing 116

inQuba

JANUARY 12, 2025

The ROI definitely flowed from Jobs masterful marketing capabilities. The question then is how to market your offering to a customer segment and determine exactly the right combination of message, channel and engagement and target market that leads to success. The results was, as we know, the start of the revolution of Apple.

ROI 52

ROI Marketing Multi-Channel 2024 52

Gainsight

MARCH 31, 2025

That means relying on new customer acquisition is expensive for any organizationand in uncertain markets, companies want to ensure that kind of investment leads to ROI quickly. In fact, a comprehensive look into customer sentiment, product usage, and community engagement can lead to a stickier product and greater expansion opportunities.

Customer Journey Mapping 52

Customer Journey Mapping B2B Customer Journey Webinar 52

Uniphore

JANUARY 26, 2022

Conversational AI in Banking – Practical Use-Cases for Achieving ROI. To stand out, banks need to create an engaging, easy-to-navigate customer experience that balances quality of care with operational efficiency. In this webinar, you will learn: Critical trends in banking customer preferences and loyalty.

Banking 52

Banking ROI Webinar Financial 52

customer sure

JANUARY 20, 2025

Whether its tailored product recommendations, forms that are pre-filled rather than blank, how-to guides that are context-sensitive rather than general, or customised survey follow-ups where youve taken the trouble to investigate that persons prior contacts personalisation makes customers more engaged and less frustrated, and this builds loyalty.

2025 62

2025 Net Promoter Score ROI Customer Centricity 62

BirdEye

DECEMBER 30, 2024

Lets explore how to attract, engage, and convert leads in the healthcare sector. Healthcare lead generation is the process of identifying and engaging potential patients or clients who are interested in your services across multiple locations. Table of contents What is healthcare lead generation?

Healthcare 52

Healthcare Multi-Channel Social Media Advertising 52

ChurnZero

JANUARY 6, 2025

The silver lining: finance teams will more amenable to out-of-cycle budget requests compared to the previous two years, if requests are securely anchored to a strategic initiative that is imperative to the business and a strong business case that articulates the ROI. Trend 3: Customer teams double down on outcomes and value.

2025 52

2025 Customer Success Measurement Leadership 52

Beyond Philosophy

NOVEMBER 19, 2020

From time to time, I participate in speaking engagements and, in the time of COVID-19, virtual speaking engagements. I recently participated in a Customer Experience Day webinar with two other leaders in our field, Joe Pine and Lou Carbone. After all, why would anyone support all this if you cannot prove an ROI?

Customer Experience 133

Customer Experience ROI 2002 2005 133

CSM Magazine

JUNE 20, 2023

But when it comes to maximizing ROI, it should be at the top of your list. Digital marketing Return on Investment (ROI) is the measure of the effectiveness of marketing campaigns and strategies in generating profit. Moreover, ROI is a metric used to calculate the financial gain or loss from an investment.

ROI 52

ROI Customer Service Marketing Social Media 52

Alida

JUNE 27, 2016

RELATED RESOURCE: Beautiful minds: How Allure engaged the empowered customer to boost revenue and brand credibility [on-demand webinar]. Naturally, business executives want to see the ROI of customer intelligence. The speakers said their insight communities have helped them streamline the way they engage with their customers.

Insights 145

Insights Consumers Feedback Advertising 145

BirdEye

MAY 11, 2023

Leverage content marketing If you’re a mortgage broker looking to generate leads, it may be interesting to know that 44% of consumers typically consume three to five pieces of content before engaging with your business offerings. Return on investment (ROI) Return on investment (ROI) denotes the value an investment provides.

2023 98

2023 Social Media Webinar Return on Investment 98