CSM Magazine

JUNE 20, 2023

But when it comes to maximizing ROI, it should be at the top of your list. Digital marketing Return on Investment (ROI) is the measure of the effectiveness of marketing campaigns and strategies in generating profit. Moreover, ROI is a metric used to calculate the financial gain or loss from an investment.

ROI 52

ROI Customer Service Marketing Social Media 52

Uniphore

JANUARY 26, 2022

Conversational AI in Banking – Practical Use-Cases for Achieving ROI. To stand out, banks need to create an engaging, easy-to-navigate customer experience that balances quality of care with operational efficiency. In this webinar, you will learn: Critical trends in banking customer preferences and loyalty.

Banking 52

Banking ROI Webinar Financial 52

ClientSuccess

OCTOBER 5, 2020

But do you also have a good idea on the ROI they can ‘deliver’ to your team? What is customer ROI? Understanding this potential – aka a customer’s long-term value – can help measure the ROI of a customer. Understanding this potential – aka a customer’s long-term value – can help measure the ROI of a customer.

Customer Relationship Management 80

Customer Relationship Management ROI Customer Relationships Management 80

InMoment XI

OCTOBER 28, 2021

In my last post, we discussed the difference between interactions, engagement, and customer experience. We also had a Customer Experience Council to engage the rest of the organization. Now, I’d like to dive deeper into customer experience and the role everyone in your organization plays in delivering that experience.

Airlines 370

Airlines Government Webinar ROI 370

Blueshift

JANUARY 18, 2024

When harnessed by savvy marketers, this goldmine of data becomes the driving force behind personalized, engaging customer experiences. The series covers foundational topics ranging from understanding what a CDP is and its essential use cases to exploring the role of AI, achieving ROI, and crucial considerations for selecting the right CDP.

Webinar 116

Webinar ROI Blog Marketing 116

InMoment XI

OCTOBER 10, 2024

It includes activities that build and maintain your brand reputation such as creating posts, responding to users who engage with your content, and creating a social media strategy that will influence your business’s main metrics. When engaging with your audience, be prepared. Why is Social Media Management Important?

Social Media 195

Social Media Management 2024 2027 195

Totango

FEBRUARY 28, 2020

So when you get the customer’s attention, you have to maximize every conversation and engagement to prove you are the right partner to nurture their long-term growth. Creating a strong customer engagement strategy makes sure every interaction delivers that value. What is a Customer Engagement Strategy?

Customer Engagement 93

Customer Engagement Engagement Webinar Touchpoint 93

InMoment XI

APRIL 23, 2024

And by doing so, you’ll see rapid, proven ROI across your programme from retention, to customer acquisition, from share of wallet growth, to cost to serve reduction. This enables businesses to personalise customer engagement strategies, continuously improve their offerings.

Social Media 195

Social Media Insights Feedback Loyalty 195

SurveySensum

SEPTEMBER 8, 2023

Engage with them through personalized communication, and exclusive offers to show your appreciation for their loyalty. You can also create branded hashtags or campaigns to make it easy for advocates to participate and engage with their followers. Host Exclusive Events: Organize events or webinars exclusively for your advocates.

NPS 52

NPS ROI Social Media Banking 52

Totango

AUGUST 8, 2021

We recommend six best practices for using customer information to improve engagement with your software product and increase the likelihood of customer renewal : Establish Goals and Milestones. The first step in building strong SaaS customer engagement is understanding the current customer experience. Offer Relevant Communications.

Customer Engagement 118

Customer Engagement Customer Success Engagement Customers 118

Lumoa

SEPTEMBER 1, 2023

Upcoming webinars CX in Marketing: How to Amplify ROI by 100X Through Customer Feedback – How can Marketing truly leverage customer feedback to drive value? Thanks for understanding! Lumoa AMA – Every month you get to ask Lumoa questions in a casual, welcoming setting. Thanks for reading!

2023 147

2023 Webinar B2C ROI 147

InMoment XI

NOVEMBER 7, 2024

Setting up automated journeys, such as welcome emails and post-purchase follow-ups, helps increase engagement and build stronger customer relationships. Create Segments and Triggers You can create customer segments based on behaviors, demographics, and other criteria, such as purchase history or engagement level.

Customer Experience 195

Customer Experience 2024 E-support Touchpoint 195

Optimove

NOVEMBER 12, 2024

It underscores how Optimove’s innovations—like AI-driven analytics, real-time engagement, and adaptive journeys—have been ahead of the market to drive personalized, customer-led strategies so marketers can enhance customer loyalty and maximize lifetime value. With visionary leadership comes responsibility.

White Paper 52

White Paper 2012 Return on Investment Leadership 52

Think Customers

MAY 20, 2024

This week’s Fast Track CX ROI webinar is the second episode in ECXO’s three-part series of short, practical sessions hosted by Ricardo Saltz Gulko, ECXO co-founder and managing director of Eglobalis , a global adviser in CX, design, and innovation. Watch the webinar on-demand.

Chief Customer Officer 52

Chief Customer Officer Webinar ROI Customer Expectations 52

GetFeedback

SEPTEMBER 24, 2019

Before you worry about proving the ROI of a VoC program, focus on building relationships and trust with the key stakeholders in your company. You can add value by helping to explain why engagement or purchasing rates are down, as well as what would motivate customers to continue buying, and how to effectively launch new products.

ROI 150

ROI Webinar Sales Loyalty 150

InMoment XI

APRIL 13, 2022

From an employee perspective, are you doing something beyond a basic employee engagement study? If you’re looking for more resources and insight into CX metrics and ensuring your CX program delivers business value (ROI) to your organization, watch this webinar with third-party analyst firm, Forrester, to learn the answers.

Metrics 195

Metrics NPS ROI Call Center 195

Totango

JANUARY 4, 2019

To help get the change started at your enterprise, we’ve put together five customer-centric marketing strategies for SaaS companies that deliver real ROI. These are the top five customer-centric marketing strategies that deliver on ROI for SaaS companies: Create a visible customer journey. Talk as often as you can.

Customer Centricity 79

Customer Centricity ROI Marketing Return on Investment 79

Totango

SEPTEMBER 22, 2020

There are 5 recommended best practices in using customer information to improve engagement with the product and increase the likelihood of customer renewal : Establish Goals and Milestones. The first step in building strong customer engagement is understanding the current customer experience. Data-Driven, Goal-Based Engagements.

Customer Engagement 99

Customer Engagement Engagement Customer Journey Customer Success 99

Gainsight

JULY 10, 2023

If you’re looking to enhance your customer engagement model for scale while also optimizing your resources, the tips shared in our recent Grow and Tell webinar provide a strong start. The ROI of Digital CS At AuditBoard, an investment has been made in dedicated operations that are focused on driving digital scale experiences.

Webinar 52

Webinar Roadmap ROI Touchpoint 52

Beyond Philosophy

OCTOBER 24, 2014

Here are five things they would have done differently to increase their ROI even more: 1. If you want to learn more about what Downie and his team did to become the #1 Attraction on Trip Advisor UK, please come to our Webinar, “ How to Become TripAdvisor’s No.1 We hope to see you at our webinar, “ How to Become TripAdvisor’s No.1

ROI 119

ROI 2014 CEM Webinar 119

delighted

APRIL 25, 2022

Step 4: Maximize ROI with A/B tests. The post Webinar recap: How Casper unlocks Promoter referral revenue appeared first on Delighted. On top of building awareness and making their referral program as accessible as possible, Casper also focuses on A/B testing their incentive amounts and program placement.

Webinar 60

Webinar NPS Reference Retail 60

BirdEye

MAY 11, 2023

Leverage content marketing If you’re a mortgage broker looking to generate leads, it may be interesting to know that 44% of consumers typically consume three to five pieces of content before engaging with your business offerings. Return on investment (ROI) Return on investment (ROI) denotes the value an investment provides.

2023 98

2023 Social Media Webinar Return on Investment 98

Gainsight

FEBRUARY 22, 2024

From onboarding to adoption, ideation, and support, communities now offer a comprehensive destination for customers to connect, learn, and engage with peers. With B2B communities maturing, there’s a growing emphasis on measuring the ROI of community programs and expanding their scope to address broader business objectives.

2024 52

2024 Management 2023 ROI 52

Lithium

AUGUST 17, 2022

Proving ROI in marketing takes a vastly different approach than the next day's Metrics. You’ll already know if your customers are engaging positively or negatively, and you’ll be able to adjust your campaigns accordingly. Khoros Marketing Deep-dive webinar. There is T.V., Khoros Marketing expert interview.

ROI 52

ROI Marketing Social Media Leadership 52

Lithium

NOVEMBER 2, 2021

Autumn Innovation Launch: Embedding ease and trust into every engagement As part of this year's Autumn Innovation Release, we're focused on empowering digital frontline workers to deliver better customer experiences easily and securely. Time to start seeing actual ROI on your promoted posts. Advanced CX Insights Webinars Watch now.

2021 52

2021 Webinar ROI Events 52

InMoment XI

OCTOBER 8, 2024

Tracking employee statistics and their engagement with customers will help you train them to provide the best service. One retailer saw that when a customer engaged with AR technology, they had a conversion rate that was 90% higher than customers who did not engage with the same technology.

Customer Experience 195

Customer Experience 2024 Net Promoter Score Financial 195

Beyond Philosophy

OCTOBER 24, 2014

Here are five things they would have done differently to increase their ROI even more: 1. If you want to learn more about what Downie and his team did to become the #1 Attraction on Trip Advisor UK, please come to our Webinar, “ How to Become TripAdvisor’s No.1 We hope to see you at our webinar, “How to Become TripAdvisor’s No.1

ROI 74

ROI Net Promoter Score CEM 2014 74

Help Scout

DECEMBER 5, 2018

Calculating the return on investment (ROI) of a new tool can be tricky. It’s worth noting that if a help desk cuts costs but drives customers away through lower quality, you’ll see decreasing ROI.). Let’s look at five ways that investing in help desk software can save that revenue and increase your customer support team’s ROI.

ROI 40

ROI Return on Investment Customers Fashion 40

Uniphore

NOVEMBER 9, 2021

Contact centers can deliver superior CX, save costs, and achieve better ROI with AI and automation. Delivering superior CX (speed, accurate authentication; engaging with virtual assistants). Defining and achieving business objectives (ROI and bottom-line, contact center metrics, newly defined KPIs).

Contact Center 52

Contact Center ROI Webinar Metrics 52

Gainsight

MARCH 15, 2024

For most businesses, you already have a thriving community of interested and engaged customers around your brand—and harnessing your existing resources and relationships can power up a thriving community almost overnight. This is exactly what happened at HoneyBook, the client flow management platform empowering independent businesses.

Webinar 52

Webinar Sports Social Media ROI 52

Lithium

JUNE 27, 2022

It’s possible that it’s been a recent challenge to understand how your brand could fit into this social engagement circus. Now the question has become, how do we keep up, and what makes TikTok analytics different from the “older” and more “traditional” forms of social engagement? A high view count no longer ensures positive engagement.

Engagement 52

Engagement Social Media Metrics 2012 52

Lithium

OCTOBER 5, 2021

Check out the latest Titans of Customer Engagement podcast featuring Epic Titan, Tune in today for strategic conversations about creating the world’s greatest customer experiences. 3 Things we learned at Khoros Engage 2021. Time to start seeing actual ROI on your promoted posts. Webinars & Events. Apple Podcasts.

2021 52

2021 Webinar Events Contact Center 52

Gainsight

MAY 27, 2020

Imagine how powerful your marketing team could be emboldened with actionable product insights and in-product user engagement (think: Product Qualified Leads , in-product campaign attribution, marketing segmentation based on product usage data…). Engagement. Problem: “How do we keep users engaged?” .

Engagement 52

Engagement Events Webinar User Experience 52

Experience Investigators by 360Connext

OCTOBER 2, 2014

Even during the recession years of 2007-2012, customer experience leaders averaged double-digit gain in stock performance , besting customer experience laggards by an impressive margin, according to The Watermark Consulting Customer Experience ROI Study. There will be many online and in-person events, so everyone can celebrate!

Customer Experience 297

Customer Experience 2012 2013 2014 297

Beyond Philosophy

NOVEMBER 19, 2020

From time to time, I participate in speaking engagements and, in the time of COVID-19, virtual speaking engagements. I recently participated in a Customer Experience Day webinar with two other leaders in our field, Joe Pine and Lou Carbone. After all, why would anyone support all this if you cannot prove an ROI?

Customer Experience 133

Customer Experience ROI 2002 2005 133

Feedbackly

JANUARY 23, 2024

There will be an increased focus on measuring the ROI of your CX strategy to ensure you are harnessing the optimum level of benefits. If you keep your employees satisfied and engaged, they will perform their job more efficiently, and ultimately, it boosts customer satisfaction. But it’s not just that.

2024 52

2024 Customer Experience E Commerce E-support 52