ChurnZero

DECEMBER 21, 2023

Designing a successful post-sale strategy requires choices, says CXology’s Tim Conder. Here’s the webinar in full. Q: Is there a proven strategy for engagement and continual alignment? To make the right choices, however, you need a deep understanding of what your customers need and expect from you. What do you recommend?

Sales 52

Sales Customer Success Webinar Tourism 52

Integrity Solutions

MARCH 11, 2021

Virtual Engagement For Remote Selling. While salespeople across industries are settling in to a world of hybrid and remote sales , most are still working to adapt to the nuances and variables that can affect success in a virtual selling environment. Virtual Sales and the Distracted Customer. By Bruce Wedderburn.

Engagement 137

Engagement Sales Webinar Social Media 137

BirdEye

SEPTEMBER 18, 2024

Customer engagement: Google Maps allows customers to leave reviews, ask questions, and share their experiences with your business. You can build trust and reputation by actively engaging with customers through Google Maps. Google Shopping : List products on Google Shopping to increase visibility and drive online sales.

Engagement 105

Engagement E-support Multi-Channel Document 105

InMoment XI

NOVEMBER 7, 2024

Setting up automated journeys, such as welcome emails and post-purchase follow-ups, helps increase engagement and build stronger customer relationships. Setting up automated journeys, such as welcome emails and post-purchase follow-ups, helps increase engagement and build stronger customer relationships. InMoment 2. Salesforce 4.

Customer Experience 195

Customer Experience 2024 E-support Touchpoint 195

InMoment XI

FEBRUARY 22, 2013

Did you know that improving client relationships at the account level is one of the most powerful ways your sales team can grow pipeline and revenue? Join Jamie Ziegler, Allegiance sales/customer loyalty expert, on Tuesday, February 26th for a complimentary webinar to learn the five key components of a successful customer loyalty program.

Loyalty Programs 150

Loyalty Programs Loyalty Sales Engagement 150

InMoment XI

FEBRUARY 22, 2013

Did you know that improving client relationships at the account level is one of the most powerful ways your sales team can grow pipeline and revenue? Join Jamie Ziegler, Allegiance sales/customer loyalty expert, on Tuesday, February 26th for a complimentary webinar to learn the five key components of a successful customer loyalty program.

Loyalty Programs 150

Loyalty Programs Loyalty Sales Engagement 150

InMoment XI

FEBRUARY 22, 2013

Did you know that improving client relationships at the account level is one of the most powerful ways your sales team can grow pipeline and revenue? Join Jamie Ziegler, Allegiance sales/customer loyalty expert, on Tuesday, February 26th for a complimentary webinar to learn the five key components of a successful customer loyalty program.

Loyalty Programs 150

Loyalty Programs Loyalty Sales Engagement 150

Comm100

JULY 6, 2021

For many small businesses, the idea of launching a chatbot to handle customer support and sales questions seems out of reach. Comm100 Task Bot is a free, fun, and interactive chatbot that helps businesses of all sizes to increase engagement and drive sales. Gain leads with engaging conversation.

Sales 104

Sales Books Connections Customer Journey 104

Integrity Solutions

DECEMBER 11, 2023

What is cold calling and what does it look like in the current sales world? But sales prospecting is the bread-and-butter, core activity that leads to sales growth and success — and cold calling is one of the most effective prospecting strategies available. Your mindset may actually be the key to success.

Sales 95

Sales Connections Reference Social Media 95

CustomerSuccessBox

SEPTEMBER 30, 2021

Webinars are a condensed and easy way to find out more about a topic you like. We’ve gathered some of our favorite customer success webinars. Webinar 1 – How to Onboard Customers Remotely. Join us to discuss onboarding customers remotely on this webinar. Webinar 2 – How to do Churn analysis.

Webinar 52

Webinar B2B Customer Success B2C 52

CSM Magazine

AUGUST 4, 2023

In today’s fiercely competitive business landscape, customer engagement plays a pivotal role in establishing enduring relationships with your target audience and fueling business growth. So, let’s explore these customer engagement ideas and discover how they can help you boost your business to new heights.

Customer Engagement 52

Customer Engagement Engagement Social Media Loyalty Programs 52

ChurnZero

DECEMBER 20, 2021

Over the last year we’ve created and shared a lot of new content with our Churn Fighting audience that we’re really proud of and have received positive feedback on, especially our thought leadership webinar content. Check out our top five Customer Success webinars brought to you by ChurnZero in 2021.

Webinar 52

Webinar 2021 Chief Customer Officer B2B 52

CSM Magazine

NOVEMBER 24, 2021

Reuters Events are excited to announce the final service & experience webinar of 2021: ‘Supercharging Customer Care: Optimizing Experiences to Drive Business Growth’ featuring senior leaders from EXPO2020, Hootsuite, Getaline Ecommerce & Customer Service Culture! Christoph Neut, VP EMEA Sales, Hootsuite.

Customer Care 52

Customer Care Webinar 2022 2021 52

InMoment XI

OCTOBER 28, 2021

In my last post, we discussed the difference between interactions, engagement, and customer experience. Marketing and Sales have to correctly position your products and services, and set proper expectations for how customers can use them and, more importantly, what benefit(s) they will derive.

Airlines 370

Airlines Government Webinar ROI 370

GetFeedback

AUGUST 10, 2018

According to Gleanster Research , only 25% of marketing leads are actually qualified enough to pass to sales, and 79% never become customers. For one, few businesses properly pre-qualify their leads, let alone nurture them, so by the time they reach sales, they’re far from ready to buy. Pre-sales surveys help you do just that.

Sales 150

Sales Feedback Webinar B2B 150

Integrity Solutions

MAY 12, 2020

With leaner sales organizations, your sales enablement strategy has to step up and be a valuable contributor to the organization. In many organizations, revenue has “fallen off a cliff,” as one sales leader put it, and companies are looking at where they can make cuts and recapture lost momentum.

Sales 120

Sales 2020 2019 Metrics 120

Think Customers

AUGUST 30, 2021

The sales world is forever altered, thanks to pandemic-fueled digital transformation across entire enterprises. In the B2B space, where relationships reign supreme, sales organizations found effective and efficient ways to conduct business with a digital-first approach that’s efficient, effective, and won’t go away any time soon.

B2B 59

B2B Sales 2021 ROI 59

Oracle

OCTOBER 23, 2019

This is a preview of the on-demand webinar, AI for Modern Sales Teams. Artificial intelligence (AI) is helping modern sales teams better understand customer needs and sell more effectively. 77% improvements in sales representative engagement levels. 77% improvements in sales representative engagement levels.

Sales 75

Sales Webinar B2C 2019 75

RapportBoost

OCTOBER 20, 2018

Heidi Rote is a recognized expert in contact center management and inside sales, having been named to the 1st Annual ICMI Movers and Shakers list this year in the “Customer Experience Leaders” category. ” Registration information for the webinar can be found at [link]. About RapportBoost. RapportBoost.AI RapportBoost.AI

Contact Center 70

Contact Center Webinar Presentation Sales 70

WorkOutLoud

JUNE 15, 2021

Suggestions to help you keep the attention of your online audience during webinars. Isn’t it awful when conducting a webinar and you ask the audience if they have any questions, and all you hear is crickets and you don’t even know if they are listening! Fulfill a c ompany requirement for certifications.

Webinar 52

Webinar Presentation Sales Feedback 52

ProProfs Chat

OCTOBER 16, 2020

Other than connecting with users and engaging them in real-time conversations, it can also capture qualified leads and increase conversions. Live chat leveraged as a sales tool not only improves conversion but also simplifies and shortens the sales funnel. Live Chat Sales Funnel: How it Works.

Sales 98

Sales Connections Definition Engagement 98

ChurnZero

MARCH 28, 2023

When you have only a handful of customers, your sales team, product team, customer support team—and even executives—can join forces to keep them happy. One key to keeping customers is keeping them engaged. What is customer engagement? What is customer engagement? However, this isn’t scalable.

Customer Engagement 52

Customer Engagement Engagement Net Promoter Score Chief Customer Officer 52

Think Customers

SEPTEMBER 24, 2020

This applies to sales as well as customer service. Inside sales associates are turning to new ways to meet and beat sales targets. One important digital sales tool is speech analytics. The panelists highlighted how speech analytics can empower inside sales associates. Identify top and bottom performers.

Sales 52

Sales Webinar Insights Interaction 52

BirdEye

MARCH 29, 2024

ActiveRain This is one of the largest networks for real estate professionals, offering a platform to share knowledge, connect with peers, and engage in discussions. Here are a few tactics to help you get the most from your time on Zillow Premier Agent: Fully complete your profile, including past sales and client reviews, to build credibility.

Social Media 59

Social Media Sales Advertising Connections 59

Gainsight

DECEMBER 10, 2018

Before you say, “ thank u, next ” to 2018, check out Gainsight’s top blog posts, webinars, and resources of 2018. CSM & Product’ Is the New ‘Sales & Marketing’. This is not the job of just one department—Customer Success is a company-wide mentality that needs to be shared by everyone involved pre- or post-sale.”.

Webinar 71

Webinar Blog Customer Success Net Promoter Score 71

InMoment XI

OCTOBER 26, 2022

When your employees are engaged in the experience, your organization will benefit. And that engaged employees can increase an organization’s sales by up to 20%? By having engaged, customer-centric employees, you will see an increase in the frontline metrics that matter to your organization.

Retail 397

Retail Customer Centricity Government Chief Customer Officer 397

Retently

OCTOBER 16, 2024

As email continues to be a major touchpoint for customer engagement – set to grow into a $17.9 Think about it: customer service teams, sales representatives, and support agents send hundreds – if not thousands – of emails each week. As a result, people are much more likely to engage because it doesn’t feel like an additional task.

Feedback 153

Feedback Customer Satisfaction Touchpoint Communication 153

Kayako

SEPTEMBER 3, 2015

We set ourselves an ambitious goal of building the first successful monthly industry webinar series. Here’s the story of how we got started, and what we learned from running our first webinar. It is a two-in-one that keeps on giving long after the webinar itself is over. Two weeks before the webinar: We set a time.

Webinar 106

Webinar Books Blog Presentation 106

Think Customers

SEPTEMBER 21, 2021

Marketing and sales teams have traditionally had two separate objectives in most organizations: the marketing team works to get leads and fill the top of the funnel, while the sales team focuses on the bottom of the funnel and closing those leads. Lead prioritization is another people-based way brands can boost sales.

Sales 52

Sales Marketing Contact Center Webinar 52

LiveChat

SEPTEMBER 12, 2018

How many webinars have you attended in your whole professional life? Webinars is a perfect way to generate new leads and build trust. Even though webinars may seem a demanding, time- and energy-consuming activity from the organizational side, they have proved to be a highly effective sales tool. Let’s dig deeper! #1

Webinar 45

Webinar B2B Sales Events 45

Totango

AUGUST 13, 2024

In particular, you need to arm your customer success team with razor-sharp processes and cutting-edge tools that optimize long-term customer value throughout the post-sales journey. But making it work demands a balancing act of two core things: supporting customer outcomes and empowering the internal CS team with business-critical insights.

Customer Success 109

Customer Success Webinar Customers Customer Centricity 109

ChurnZero

MARCH 31, 2020

7 Key Takeaways from ‘Fortifying Customer Relationships During COVID-19’ Webinar. Customers who were highly active and engaged prior to COVID-19, may now be experiencing something completely different. It’s a new avenue for their customers to stay engaged and connected to their local community. How can we keep them engaged?

Webinar 72

Webinar Customer Relationships Leadership Customer Success 72

Experience Matters

OCTOBER 14, 2014

As part of Customer Experience Day , I interviewed Mercedes-Benz USA (MBUSA) CEO Steve Cannon on a CXPA.org webinar called Customer Experience from the C-Suite. One of the highlights of the webinar was when Cannon said that “ customer experience is the new marketing ” and is critical for fulfilling MBUSA’s brand promise, The Best or Nothing.

Webinar 111

Webinar Net Promoter Score Leadership B2B 111

ClientSuccess

AUGUST 8, 2017

This live webinar is over and is now available as a recorded version. Webinar Details. Register to watch the recorded webinar here: Customer Success Pitfalls to Avoid During the Post-Sale Process. Register to watch the recorded webinar here: Customer Success Pitfalls to Avoid During the Post-Sale Process.

Webinar 40

Webinar Sales Customer Success Customer Journey Mapping 40

Totango

NOVEMBER 21, 2024

In a world where customer expectations are sky-high and data complexity is ever-increasing, Totango Unison is the game-changer that customer success and post-sales teams have been waiting for. The Evolution of Customer Success and Post-Sales Gone are the days when customer success was merely about putting out fires.

Customer Success 62

Customer Success Chief Customer Officer Roadmap Sales 62