InMoment XI
DECEMBER 30, 2021
It’s fair to say that we all learned a few crucial lessons within the past year(s) about the shift in customer expectations and needs—and we’ve strived to put our learnings into a few CX strategy webinars. From an employee side, are you doing something beyond your classic employee engagement study. Watch the webinar to hear more!
Experience Investigators by 360Connext
JANUARY 23, 2015
Please join us as we kick off our new webinar series this month. Social Customer Care: Best Practices for Major Engagement. Are you ready to engage with customers on social media? The webinar is completely free and we welcome your feedback and questions. 30, January 2015. 11:00 AM - 11:30 AM CST. It''s FREE!
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Experience Investigators by 360Connext
DECEMBER 31, 2014
Also beginning in January, 360Connext is offering monthly webinars on topics you’ve asked us about. Are there topics you’d like us to cover in webinars or guests you’d like us to invite on the podcast? and spring into action on something that will help your business all year long. Get Schooled. Let us know!
Experience Investigators by 360Connext
MAY 20, 2015
Did you know that only 30% of Americans feel truly engaged and inspired at their full-time jobs? Gallup’s State of the American Workplace goes on to tell us that companies with properly engaged employees have nearly 50% fewer accidents, 41% fewer quality defects and pay far less for health care. It matters to enlightened leaders.
Speaker: Adam Saad - Founder & CEO, Tech Stack Advising
In order to keep agents both satisfied and engaged, we must develop a plan that mitigates the concerns of current agents and halts any potential issues that may arise with new hires. At the end of this webinar, you will walk away with insights including: How to keep your company’s cultural message clear.
InMoment XI
OCTOBER 28, 2021
In my last post, we discussed the difference between interactions, engagement, and customer experience. We also had a Customer Experience Council to engage the rest of the organization. Now, I’d like to dive deeper into customer experience and the role everyone in your organization plays in delivering that experience.
InMoment XI
NOVEMBER 2, 2022
InMoment recently held a webinar with representatives from Forrester, an independent market research firm, to give you the answers you need about CX ROI. quality, order accuracy, speed of service, staff friendliness, cleanliness, and team engagement).
Speaker: Colin Taylor, CEO & Chief Chaos Officer at The Taylor Reach Group, Inc
Join us for this informative webinar and you will learn how: AI is automating low-complexity tasks. Agent attrition and retention are connected to engagement and competence. Agent assist technologies can support the agent. Collaborative scripting can improve CX and agent performance.
Speaker: Vanilla Forums
In this webinar series, the speakers will take a closer look at some of the trends identified for 2020, and will address your questions in a fireside chat format! Social media platforms aren't the best place to build a long-term, controlled and engaged online community, and in 2020, this trend will be increasingly realized by organizations.
Speaker: Paul Ellis, Contact Center SME & Business Consultant for One You Love Homecare LLC
The only sustainable way to get these human experiences is with employee engagement. Employee engagement requires great leadership. What are ways leaders engage with team members so the team members better engage with your customers and prospective customers?
Speaker: Colin Taylor, CEO & Chief Chaos Officer at The Taylor Reach Group, Inc
These challenges include the retirement of the baby boomer generation, low unemployment, the recession, and consumer trends that call for proactive customer engagement. In this webinar, contact center expert Colin Taylor will discuss which trends will drive your organization into the future.
Speaker: Diane Magers, Founder and Chief Experience Officer at Experience Catalysts
Transforming customer engagement, Voice of Customer (VoC) insights, and Journey Maps into tangible financial outcomes poses a significant challenge for most organizations. In this exclusive webinar, Diane Magers will guide you through the journey of aligning your customer and employee experience strategy with financial success.
Speaker: Hope Neiman, Chief Marketing Officer of Tillster
More than ever, restaurants are taking advantage of modern platforms available for consumer engagement - most notably, social media. In this webinar, you will learn: How digital ordering platforms can enhance customer brand experience. Don't miss out on this exclusive webinar with Hope!
Advertiser: ZoomInfo
Watch this webinar with Rachael Foster, Director of Account-Based Experience at ZoomInfo, and Dan Dolph, Manager of Account-Based Experience at ZoomInfo. Account-based marketing (ABM) is a key strategy for driving sustainable growth. Today, many B2B companies use ABM teams or technologies to make sales.
Speaker: Laura Sikorski, Contact Center Consultant
Your Contact Center today is truly an Interactive Engagement Center and the most customer-focused area in your organization. Your agents need to be autonomous, insightful, empathetic, engaging, and be available on any channel assigned, at any time and be able to simultaneously respond to your customers’ queries.
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