InMoment XI
DECEMBER 30, 2021
It’s fair to say that we all learned a few crucial lessons within the past year(s) about the shift in customer expectations and needs—and we’ve strived to put our learnings into a few CX strategy webinars. From an employee side, are you doing something beyond your classic employee engagement study. Watch the webinar to hear more!
SurveySensum
JULY 18, 2024
Did you know the average number of leads any webinar generates is between 500-1000? So, the next time you launch a webinar don’t forget that it has the potential to boost your revenue and extend your customer base. Now, how do you engage with your attendees after the webinar is over? With post-webinar surveys.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Comm100
OCTOBER 13, 2024
Cracking the Self-Service Code in iGaming Dive into the latest trends and best practices for delivering exceptional customer experiences in the digital age Watch now On-Demand Webinar 1. Generative AI is Revolutionizing Player Support What was once a buzzword is now a core component of how companies engage with players.
CSM Magazine
AUGUST 21, 2024
Do your colleagues or superiors often organize webinars to discuss important work-related issues, or perhaps you yourself regularly hold online conferences to promote your products or services, conduct online training, or chat with employees, partners, or customers? The best way to do this is to record a webinar.
Speaker: Adam Saad - Founder & CEO, Tech Stack Advising
In order to keep agents both satisfied and engaged, we must develop a plan that mitigates the concerns of current agents and halts any potential issues that may arise with new hires. At the end of this webinar, you will walk away with insights including: How to keep your company’s cultural message clear.
C3Centricity
MARCH 12, 2024
The answer is that a business can benefit from technology in this digital age to attract high-quality traffic and engage customers effectively. This guide is for all executives who recognize the critical role that strategic, data-driven customer engagement plays in their company’s success.
Merkle
MAY 19, 2022
Since 2020, shifts in event strategy to digital and hybrid events have pushed the webinar into a place of prominence in the B2B marketing mix. And even as in-person events return, webinars still offer a compelling way to deliver reach, depth, and engagement.
Speaker: Colin Taylor, CEO & Chief Chaos Officer at The Taylor Reach Group, Inc
Join us for this informative webinar and you will learn how: AI is automating low-complexity tasks. Agent attrition and retention are connected to engagement and competence. Agent assist technologies can support the agent. Collaborative scripting can improve CX and agent performance.
Speaker: Vanilla Forums
In this webinar series, the speakers will take a closer look at some of the trends identified for 2020, and will address your questions in a fireside chat format! Social media platforms aren't the best place to build a long-term, controlled and engaged online community, and in 2020, this trend will be increasingly realized by organizations.
Speaker: Paul Ellis, Contact Center SME & Business Consultant for One You Love Homecare LLC
The only sustainable way to get these human experiences is with employee engagement. Employee engagement requires great leadership. What are ways leaders engage with team members so the team members better engage with your customers and prospective customers?
Speaker: Colin Taylor, CEO & Chief Chaos Officer at The Taylor Reach Group, Inc
These challenges include the retirement of the baby boomer generation, low unemployment, the recession, and consumer trends that call for proactive customer engagement. In this webinar, contact center expert Colin Taylor will discuss which trends will drive your organization into the future.
Speaker: Diane Magers, Founder and Chief Experience Officer at Experience Catalysts
Transforming customer engagement, Voice of Customer (VoC) insights, and Journey Maps into tangible financial outcomes poses a significant challenge for most organizations. In this exclusive webinar, Diane Magers will guide you through the journey of aligning your customer and employee experience strategy with financial success.
Speaker: Hope Neiman, Chief Marketing Officer of Tillster
More than ever, restaurants are taking advantage of modern platforms available for consumer engagement - most notably, social media. In this webinar, you will learn: How digital ordering platforms can enhance customer brand experience. Don't miss out on this exclusive webinar with Hope!
Speaker: Laura Sikorski, Contact Center Consultant
Your Contact Center today is truly an Interactive Engagement Center and the most customer-focused area in your organization. Your agents need to be autonomous, insightful, empathetic, engaging, and be available on any channel assigned, at any time and be able to simultaneously respond to your customers’ queries.
Speaker: Dennis Snow, President, Snow & Associates
Based on his 20-years with Walt Disney World along with many years of consulting with organizations around the world, Dennis Snow will provide a “how-to” program for engaging employees in delivering outstanding customer service. In this webinar, you will learn to: Build a customer-centric culture.
Expert insights. Personalized for you.
370 
Let's personalize your content