Optimove

SEPTEMBER 30, 2024

Re-engage your churned customers with this guide Download Now Why it Matters: From Netflix, sports betting, and online casinos, consumers have countless ways to connect to entertainment at their fingertips. Lotteries can position themselves as a unique and compelling form of entertainment to outshine the competition.

Entertainment 52

Entertainment Loyalty Programs Social Media Download 52

eglobalis

NOVEMBER 19, 2024

Sony, in Japan, integrates AI in its HCI (Human-Computer Interaction) systems to create adaptive gaming and entertainment experiences. Crafting Intelligent Interfaces for Human Interaction AI is being used to design interfaces that improve how users interact with technology.

B2B 451

B2B Innovation Healthcare Culture 451

Experience Investigators by 360Connext

APRIL 30, 2024

Let’s embark on an insightful exploration of CX in the live entertainment industry. Get ready to discover how to stand out in a sea of entertainment options and ensure that your customers are embarking on an experience that resonates with your brand’s unique story even before the moment tickets are purchased.

Events 143

Events Entertainment Customer Journey Mapping Touchpoint 143

Experience Investigators by 360Connext

DECEMBER 31, 2014

Got a commute or workout that needs a little entertainment? We are on a serious mission to help you prevent ruined days and offer rocking ones for those you serve. We plan on doing this in some fun ways in this new year, and we hope you’ll come along for the ride!

2015 247

2015 Webinar Entertainment Leadership 247

Braze

MAY 31, 2024

Find out the top 2024 media and entertainment marketing trends to watch, according to the latest analysis from the fourth-annual Braze Global Customer Engagement Review.

Entertainment 59

Entertainment 2024 Marketing Customer Engagement 59

CX Accelerator

FEBRUARY 2, 2020

Degrees also included global tourism, sports and entertainment management, performing arts, and others are proof positive that people who find themselves in CX come from an incredibly diverse set of backgrounds. Other fields of study that had more than one representative were computer science, mathematics, engineering, history, and sociology.

Customer Experience 320

Customer Experience Tourism Customer Journey Mapping Entertainment 320

TechSee

SEPTEMBER 21, 2021

No longer are consumers watching news, entertainment, and sports over a limited number of channels at specifically scheduled times of the day. Analyzing this data will allow them to offer customized entertainment and other content to their customers at the most optimized price, further strengthening their relationship. .

2028 41

2028 Entertainment Advertising 2010 41

Experience Investigators by 360Connext

MARCH 16, 2015

Get in touch to book Jeannie today! . Your Name *. Phone Company Name.

Events 223

Events Customer Experience Webinar Telecommunications 223

BlueOcean

FEBRUARY 22, 2024

We often joke that finding the right strategic partner is a lot like trying to find a romantic partner – it’s the obvious red flags that make the best/worst/most entertaining stories. As entertaining as those stories are, green flags are just as important to be aware of. That’s where the magic happens.

Customer Care 177

Customer Care Entertainment Government Contact Center 177

CSM Magazine

MARCH 1, 2024

In today’s digital age, the line between sports betting and casino entertainment is increasingly blurring, creating a vibrant playground for enthusiasts of both realms. Combining the best of both worlds The fusion of sports betting and casino entertainment is a testament to the innovative evolution of the gaming industry.

Entertainment 52

Entertainment Sports Online Experience Events 52

InMoment XI

APRIL 6, 2017

Caesars Entertainment VP Total Service Terry Byrnes and. Customer experience experts from Reliant, Wells Fargo, Intel and more will share best practices and exciting innovations to improve the way customers interact with brands, products and employees. View Article

Culture 136

Culture Sales Entertainment Innovation 136

TechSee

JANUARY 2, 2019

Opening on January 8 in Las Vegas at the Sands, Level 2, Halls A-D , the CES Smart Home marketplace will feature the latest innovative tech from vendors offering everything from security monitoring to smart appliances, lighting, window coverings, irrigation, entertainment systems and more. Speakers: · VP, Sustainability, KB Home. ·

2019 174

2019 Innovation Entertainment Events 174

BlueOcean

FEBRUARY 22, 2024

We often joke that finding the right strategic partner is a lot like trying to find a romantic partner – it’s the obvious red flags that make the best/worst/most entertaining stories. As entertaining as those stories are, green flags are just as important to be aware of. That’s where the magic happens.

Customer Care 156

Customer Care Entertainment Government Contact Center 156

ShepHyken

MARCH 11, 2024

What can traditional businesses learn from innovative customer-centric strategies employed by the entertainment industry? What lessons can companies learn from the legendary rock band, Van Halen, in creating loyal customer followings? Why should organizations prioritize creating special and unforgettable experiences for their customers?

Customer Experience 159

Customer Experience Entertainment Loyalty Customer Centricity 159

GetFeedback

AUGUST 30, 2019

Their site is full of fun and entertaining quiz-style surveys that have broad appeal. There are a variety of ways that you can use a survey to engage your audience. Buzzfeed is probably the best example of a company that has popularized the use of surveys. Quizzes work brilliantly for social media marketing.

E Commerce 276

E Commerce Entertainment Customer Satisfaction Social Media 276

CSM Magazine

OCTOBER 21, 2024

Whether you’re in it for the thrilling slots, high-stakes poker, or just trying your luck on the roulette wheel, finding a trustworthy, entertaining, and rewarding casino is key to having a great experience.

Entertainment 52

Entertainment 2024 2025 Innovation 52

BlueOcean

FEBRUARY 25, 2019

You know your wallet is stuffed with membership cards (roadside assistance, your local gym, and Costco) and your front porch welcomes monthly subscription boxes (Blue Apron, Trunk Club, and Honest Essentials), while your go-to entertainment is no longer cable TV but subscription-based media (Netflix, Hulu, and Amazon Prime.)

Customer Experience 290

Customer Experience Contact Center 2019 Customer Care 290

GetFeedback

JULY 19, 2019

One of the most recognizable examples is from the Walt Disney Company: We create happiness by providing the finest in entertainment for people of all ages, everywhere. The world’s greatest companies do this. Like I mentioned earlier, JetBlue made a commitment to exceeding its passengers’ expectations around value and comfort.

ROI 309

ROI Touchpoint Hotels Customer Journey 309

InMoment XI

DECEMBER 5, 2024

Fill out the calculator below to see the return on investment you could get from utilizing InMoment’s reputation management tools: Calculate your business’s ROI using InMoment’s reputation management tools.

Management 195

Management 2024 Financial Social Media 195

ShepHyken

APRIL 15, 2020

He shared how he’s seen businesses take something that is either really boring or very serious—or both—and make them entertaining. The other day I was talking to my friend and fellow customer experience (CX) expert, Dan Gingiss. He gave a great example. This is filled with disclaimers, indemnity clauses and more.

Sports 151

Sports Entertainment Customer Service Training Information 151

GetFeedback

JANUARY 21, 2020

It can be used for entertainment with recommendations from film, TV, and music streaming sites. AI has the ability to analyze an individual’s search history and the amount of time spent on sites and pages to make future recommendations for things that customers might want or enjoy. Personalization reaches a range of online areas.

E Commerce 195

E Commerce E-support Entertainment Customer Service Representative 195

InMoment XI

DECEMBER 17, 2024

Fill out the calculator below to see the ROI you could get from utilizing InMoments customer experience platform: Calculate your business’s ROI using InMoment’s VoC tools.

Customer Experience Management 195

Customer Experience Management Customer Experience Management ROI 195

ShepHyken

MAY 3, 2021

(Total Retail) Successful e-commerce customer experience will be personally connected, inspiring and entertaining, video-based, and feel much more “human.”. An entertaining experience drives higher engagement. My Comment: You can’t automate a customer relationship. That’s a full chapter in my latest book, I’ll Be Back.

Article 117

Article E Commerce 2021 Customer Service 117

Alida

JUNE 3, 2016

Their purpose isn’t merely to entertain. .” Using stories to bring data and customer intelligence to life is vastly different though from the everyday concept of a story. Research stories are not about fiction; they need to be grounded in truth. Indeed, storytelling in business aims to inform, induce and inspire action.

Presentation 188

Presentation Entertainment Reference Communication 188

Alida

FEBRUARY 22, 2022

with a diverse portfolio of software products and services for the architecture, engineering, construction (AEC), manufacturing, media and entertainment, and education industries. Autodesk, Inc. is an American multinational software corporation ??with

Innovation 130

Innovation Entertainment Customer Experience Customers 130

ShepHyken

MARCH 26, 2024

Whether it’s sports, entertainment, or business, some people are so good that what they do looks easy. My friend Norman Beck recently shared a quote that inspired him: We work hard to make it look easy. Isn’t that what the best people do?

Entertainment 98

Entertainment Sports 2024 Workshop 98

ShepHyken

JANUARY 4, 2021

The author has taken the titles of many of our favorite 80’s songs and worked them into this entertaining post. This article popped up in my feed and made me smile. If you love music, you’ll enjoy this fun article. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author.

2021 156

2021 Article Customer Service Retail 156

ShepHyken

FEBRUARY 10, 2021

Many of my friends are professional entertainers. That experience in show business gave me the stage chops to start my business as a professional speaker. I share this background to give you some context. A friend I’ve known for years is Jeff McBride, an amazing magician who performs throughout the world and resides in Las Vegas.

Magazine 137

Magazine Entertainment B2C Customer Service Training 137

Experience Investigators by 360Connext

OCTOBER 1, 2014

They should enlighten, entertain or educate. These small moments matter. Just as we preach around here, those small moments we have to interact with customers (or just fellow humans) are precious. Not disappoint like this one. Added by Anne Reuss on Aug 05, 2013. June Microinteraction of the Month: 404 Page Call-To-Action.

2013 274

2013 E-support 2014 Social Media 274

InMoment XI

DECEMBER 10, 2024

Fill out the calculator below to reveal how much ROI you can get from utilizing InMoments platform: Calculate your business’s ROI using InMoment’s VoC tools.

2024 195

2024 ROI Net Promoter Score Multi-Channel 195

ShepHyken

DECEMBER 23, 2020

In the world of show business and live entertainment, every act has an “opening.”. Most people think it’s the first words that come out of the actors’ mouths, but it’s more than that. It’s the moment the audience sees the actors walking onto the stage.

Customer Service 131

Customer Service Entertainment Customer Service Training Customers 131

Experience Investigators by 360Connext

NOVEMBER 28, 2023

Listen in as they discuss its impact on industries like entertainment and dining and how businesses can adapt to lure customers back into physical spaces. They uncover the mysteries of the “hermit consumer” – a seismic $600 billion shift in consumer behavior brought about by the pandemic.

2023 143

2023 Entertainment Touchpoint Connections 143

BlueOcean

OCTOBER 4, 2022

If the plane doesn’t fly, I don’t care about the inflight entertainment… CX should be the same,” she says. “Two thirds of companies,” she says, “compete solely on CX.”. There are two specific ways to ensure you’re winning that competition. First, get back to basics. “If Second, cross-team collaboration is critical.

Entertainment 156

Entertainment Employee Experience 2023 Contact Center 156

Experience Investigators by 360Connext

APRIL 30, 2015

They should enlighten, entertain or educate. These small moments matter. Just as we preach around here, those small moments we have to interact with customers (or just fellow humans) are precious. Not disappoint like this one. Added by Anne Reuss on Aug 05, 2013. June Microinteraction of the Month: 404 Page Call-To-Action.

Brands 266

Brands 2013 2014 Retail 266

InMoment XI

DECEMBER 18, 2024

Fill out the calculator below to see how much ROI your organization could realize from utilizing InMoments platform: Calculate your business’s ROI using InMoment’s conversational intelligence tools.

Contact Center 195

Contact Center Customer Satisfaction ROI Call Center 195

Alida

OCTOBER 27, 2017

Before acquiring the Marvel and Star Wars universes, Walt Disney had established a long history of obsessing about great guest experiences, so a focus on its bricks-and-mortar presence is nothing new to the entertainment company.

Retail 154

Retail E Commerce E-support Entertainment 154

CX Accelerator

FEBRUARY 2, 2020

Degrees also included global tourism, sports and entertainment management, performing arts, and others are proof positive that people who find themselves in CX come from an incredibly diverse set of backgrounds. Other fields of study that had more than one representative were computer science, mathematics, engineering, history, and sociology.

Customer Experience 182

Customer Experience Tourism Customer Journey Mapping Entertainment 182