Alida

OCTOBER 18, 2016

The report, The Everything Guide to Generation Z , provides statistics and insight for marketers, customer experience and innovation pros in all major industries. They are the first true digital natives—but they’re not blind to the limitations of technology. Here are 20 Generation Z statistics from our study.

Travel 279

Travel 2010 Fashion Hotels 279

TechSee

JUNE 25, 2019

of major companies around the world are currently using AI customer service technologies, the second most common use of AI after IT. As the technology matures, many companies will inevitably look for holistic AI solutions that unify customer and operational data to achieve the most valuable and actionable insights.

Technology 122

Technology Customer Service Contact Center Call Center 122

Uniphore

NOVEMBER 17, 2021

November 17, 2021 — Uniphore , the leader in Conversational Automation, today announced it ranked 248 th on the Deloitte Technology Fast 500 , a ranking of the 500 fastest-growing technology, media, telecommunications, life sciences, fintech, and energy tech companies in North America, now in its 27 th year. technology sector leader.

2021 98

2021 Technology Telecommunications 2017 98

Oracle

NOVEMBER 5, 2019

Retail innovation is constantly evolving, from established brands testing new customer experiences to the changing face of service delivery. What retail innovations are on the horizon for 2020? One of the most important questions is determining which technologies having staying power and impact the CX or operations.

Retail 76

Retail 2020 Innovation Entertainment 76

InMoment XI

FEBRUARY 2, 2024

On Thursday, January 25th, we hosted the “Changing The Game” event in Austin, TX—a crucible for innovative ideas and game-changing strategies to address the consumer market in 2024 and beyond. The strategic use of this technology to inform decision-making processes is an advanced approach to business strategy.

Hospitality 195

Hospitality Call Center Retail NPS 195

Thematic

OCTOBER 30, 2024

Continuous product innovation VoC analysis provides a constant feedback loop, offering businesses insights that inform product development and innovation. Build an innovation culture Getting in tune with customers is key to staying relevant in the market and finding innovative ways to keep up with their changing needs.

Voice of Customer 62

Voice of Customer Insights E Commerce E-support 62

TechSee

JUNE 12, 2018

Through new mobile technology, AR has emerged as an innovative tool that allows brands an almost unlimited opportunity to interact three-dimensionally with consumers on their mobile devices. Brands can also incorporate entertaining activities to engage the customer. See what’s trending before making the big decision.

Apparel 152

Apparel Customer Experience Retail Sales 152

CSM Magazine

FEBRUARY 12, 2025

This stage focuses on delivering rapid value through platform replacement, cloud migration, and / or innovative solution implementation. Another award nominated project this time with Flutter Entertainment sees our Workforce Optimisation project stand as further testament to our transformation capabilities.

Multi-Channel 52

Multi-Channel Consulting Return on Investment ROI 52

Oracle

JANUARY 8, 2019

The latest customer experience innovations make it easier to watch movies you want to see on the device of your choice, and 2019 promises technology and programming innovations that will deliver more powerful viewing experiences, across screens. Movie theaters get more immersive.

2019 78

2019 Innovation Entertainment Consumers 78

Oracle

FEBRUARY 21, 2018

In addition to covering hot tech topics in CX like artificial intelligence and IoT, ModernCX will feature keynotes from top CX leaders, special programs, and top-notch entertainment. Innovation. Entertainment. Ready to register now for Modern Customer Experience 2018? 90+ sales activities. • 80+ commerce activities. •

2018 94

2018 Customer Experience Entertainment Events 94

Avaya

OCTOBER 31, 2016

If you think back (even as recently as 10 years ago), organizations didn’t use much marketing technology in order to achieve their objectives. Just 10 years ago, marketing technology platforms like Marketo and HubSpot had just been founded and were in their primal stages. Here’s why…. How much data? million posts per minute.

Technology 74

Technology Marketing 2017 Social Media 74

Alida

JANUARY 5, 2018

Experts believe that in 2018, marketing leaders will be dealing with disruption and adapting emerging technologies that are starting to mature beyond their initial hype. This means brands must invest heavily in the underlying technology as well as architecture, talent and process. CMOs become customer-obsessed.

2018 0

2018 Marketing Multi-Channel Advertising 0

Alida

JUNE 6, 2018

This is especially true in apparel retail, where longtime rivals Nike and Adidas have both recently invested heavily in digital transformation and innovation to stay at the top of their game. “We’re using technology to enable our end-to-end business to create the best experience for our consumers.”

Apparel 153

Apparel Retail Innovation Entertainment 153

CSM Magazine

SEPTEMBER 27, 2023

Metaverse technology is increasingly becoming a way of getting things done for most businesses. The growing adaptation of the technology has seen its global market value clock $83 billion in 2023, a figure that is projected to increase to $936.6 What is Metaverse Technology and How Has it Benefited Businesses? billion in 2030.

Technology 59

Technology Tourism Travel Entertainment 59

Experience Investigators by 360Connext

OCTOBER 8, 2024

Exploring beyond the aisles, we touch on how technology is redefining the art world and reshaping luxury preferences. He is the 3-time Wall Street Journal and USA Today bestselling author of ten books and is widely considered one of the most entertaining and original speakers on trends, innovation and marketing in the world.

2024 143

2024 Magazine Entertainment Workshop 143

CSM Magazine

OCTOBER 21, 2024

Whether you’re in it for the thrilling slots, high-stakes poker, or just trying your luck on the roulette wheel, finding a trustworthy, entertaining, and rewarding casino is key to having a great experience. Why It Stands Out: Innovative Theme: The casino’s unique, science-themed design makes it a fun and quirky platform.

Entertainment 52

Entertainment 2024 2025 Innovation 52

CSM Magazine

MARCH 1, 2024

In today’s digital age, the line between sports betting and casino entertainment is increasingly blurring, creating a vibrant playground for enthusiasts of both realms. Combining the best of both worlds The fusion of sports betting and casino entertainment is a testament to the innovative evolution of the gaming industry.

Entertainment 52

Entertainment Sports Online Experience Events 52

Oracle

MARCH 1, 2021

Female innovators in CX technology have shaped the field since the earliest days and continue to create change and exciting new experiences, technology, and ideas. One of the most innovative voices in CX research today is Dr. Tami Kim, an assistant professor of marketing at the Darden School of Business.

2021 81

2021 Technology Workshop Advertising 81

Oracle

JULY 7, 2020

With so many more people at home working, studying, and finding entertainment across devices, the way consumers are behaving and interacting with brands is changing. The bottom line: Leading brands stay on top of the latest technologies and innovations to fortify and optimize their strategy in an increasingly digital world.

Consumers 98

Consumers Entertainment Fashion Customer Centricity 98

Avaya

MARCH 13, 2017

They need the right combination of skill, strategy and technology. They must transform traditional client-facing processes—welcoming guests, carrying luggage, front desk registration—with technology that is open, agile, and integrated enough to support the future of the customer experience.

Hospitality 56

Hospitality Innovation Hotels Guest Experience 56

Oracle

SEPTEMBER 25, 2018

Oracle OpenWorld 2018 will take place October 22-25 in San Francisco, with over 1,000 planned sessions on topics including transformational technologies, growth acceleration, intelligent cloud applications, and more. Featured entertainment. Oracle Cloud Apps: Your Innovation Machine Built on AI, IoT, and Blockchain. CX speakers.

2018 53

2018 Technology E Commerce 2017 53

Oracle

APRIL 10, 2020

So, how are streaming services and digital content solutions staying ahead of the game and innovating in 2020? We asked consumers to provide examples of streaming, virtual, and digital innovations they’ve seen in 2020, and here are 10 of them. This level of technology and how it improves the customer experience is truly amazing.”

2020 52

2020 Innovation Entertainment Social Media 52

Chadwick Martin Bailey

OCTOBER 26, 2020

Better internet access is competing with toilet paper now in that upper left-hand quadrant of Foggville: And this brings me to 5G technologies , the fifth generation technology standard for broadband cellular networks and the successor to 4G LTE.* This impacts the adults’ work productivity and the kids’ learning. They did not.

Entertainment 124

Entertainment Technology Consulting Connections 124

TechSee

JULY 31, 2019

Today, the ubiquity of smartphone cameras ensures a constant stream of photos and videos and Computer Vision technology has become easily accessible, making it even more appealing to enterprise. The technology’s impact is being felt across a wide range of fields that rely on computers to analyze images. Applications. Healthcare.

Automotive 149

Automotive Healthcare Retail Transportation 149

Kustomer

NOVEMBER 1, 2021

Check out our favorite customer service podcasts, or keep reading for some entertaining podcast history. Considered a converged medium as well as disruptive technology, the podcast unites the internet with traditional radio broadcasting. that end, we’ve curated a customer service-centric podcast list for you to peruse and enjoy.

Customer Service 90

Customer Service 2004 Entertainment Download 90

West Monroe

SEPTEMBER 1, 2021

Technology and people don’t often see eye to eye. This is often a result of healthcare providers failing to factor in the human element when implementing new technology. This goal requires more than simply layering on technology. Connect disparate technology to create seamless user experiences.

User Experience 52

User Experience Technology Healthcare ROI 52

C3Centricity

MARCH 12, 2024

The answer is that a business can benefit from technology in this digital age to attract high-quality traffic and engage customers effectively. It’s about creating content that solves problems, educates, and entertains your target audience, thereby building trust and establishing your brand as an authority in your field.

Customer Engagement 118

Customer Engagement Engagement Competitive Advantage Entertainment 118

Oracle

SEPTEMBER 9, 2019

Oracle OpenWorld 2019 will take place September 16 – 19 in San Francisco, with over 2,000 unique sessions planned on topics including breakthrough innovation and technology. Featured entertainment. Featured entertainment. CX speakers. Ready to register for Oracle OpenWorld? View the registration page. Learn more.

2019 45

2019 Technology Entertainment Events 45

Optimove

NOVEMBER 15, 2022

Born between 1997 and 2012 and raised alongside Internet technology since the very beginning of their lives – they hold in their hands (literally, ninety-eight percent own a smartphone) an estimated annual purchasing power of $143 billion. Tip #4: Make it innovative. Tip #6: Make it entertaining. Key takeaway? Long and short?

Engagement 105

Engagement Marketing Social Media Entertainment 105

InMoment XI

SEPTEMBER 25, 2024

This technology supports a wide array of applications, from voice-activated assistants and chatbots to sophisticated text analysis tools and language translation services. As the capabilities of NLP continue to expand, it further revolutionizes various industries, enhances user experiences, and opens new avenues for research and innovation.

Insights 195

Insights Social Media Net Promoter Score Events 195

Beyond Philosophy

FEBRUARY 10, 2020

Innovation to imitation is down to weeks. Traditional growth includes improvements in functionality in a rational way, e.g., faster processors in technology, new delivery times, or improved networks or network access for telecommunications, and other things along these lines. Business Growth has been a challenge for many businesses.

2020 172

2020 Hospitality Return on Investment Telecommunications 172

Circular Edge

MARCH 4, 2024

During BLUEPRINT 4D, Circular Edge and its co-sponsors Medius and ALLOut Security will engage Oracle JD Edwards customers with a unique networking dinner, TopGolf & DJ After Party event. “We

Innovation 52

Innovation Engagement Entertainment Events 52

CSM Magazine

DECEMBER 5, 2017

Unlike their predecessors, who use the internet mainly to source information, the research found that 86 percent of Gen Z rely on the internet primarily for social media and entertainment, demonstrating a marked shift from “inform me” to “entertain me.” For Gen Z, technology isn’t a tool for productivity, rather it’s a door to empathy.

Entertainment 40

Entertainment Social Media 2010 Presentation 40

Alida

JULY 19, 2016

Providing a 360-degree examination of the Millennial lifestyle, the report has important implications for business professionals in all industries, including finance, technology, media, retail, health care and travel. Millennials like new technologies, and they believe science can solve many of the world’s problems. TWEET THIS STAT ).

Travel 185

Travel 2008 Financial Social Media 185

TechSee

MAY 15, 2018

In fact, according to PwC’s 2017 consumer study of the IoT and the connected home, while 81% of consumers are aware of smart technology, only 26% actually own a smart device. This perception is in conflict with modern consumers’ aspirations to be able to self-manage their technology. Installation maintenance and troubleshooting .

Marketing 111

Marketing Wireless 2017 2016 111

Gainsight

JUNE 10, 2021

It was our source of news, entertainment, and communication pathways. August Hall was again full of attendees (socially distanced, of course) waiting in anticipation to hear what’s in store for Gainsight at the Product Innovation Keynote. Nick Mehta, CEO of Gainsight, opened the show with greetings and a message about innovation.

Innovation 52

Innovation Chief Customer Officer 2021 NPS 52

CSM Magazine

FEBRUARY 12, 2024

To host an event that not only stands out but also resonates within your industry requires careful planning, innovation, and attention to detail. Curate high-quality content that not only educates but also entertains and inspires your audience. Technology can also play a role in enhancing networking.

Events 95

Events Entertainment Transportation Workshop 95