TechSee

JUNE 16, 2022

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience. At the core of their reporting is a team with a passion for all things customer management, with a focus on Customer Contact and Design & Innovation. Follow on LinkedIn. Follow on LinkedIn.

Customer Service 251

Customer Service Contact Center 2022 Magazine 251

TechSee

AUGUST 14, 2023

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience and customer service. They are “the ones to watch” and we recommend you follow them on Linkedin, Twitter, or YouTube or try meeting them at key industry events. Follow on LinkedIn John R.

2023 207

2023 Customer Service Contact Center Customer Centricity 207

Experience Investigators by 360Connext

MAY 20, 2015

They are the innovators. Their leadership team is made up of people who are working together and leaving egos at the door. Need a speaker for your corporate event or conference? Training, online events and webinars. ” Isn’t it time to be one of the enlightened ones? They are the visionaries.

Customer Journey Mapping 306

Customer Journey Mapping Customer Experience Workshop Customer Journey 306

Experience Investigators by 360Connext

JUNE 8, 2021

If the B2B company is ever planning on inviting customers to their locations again, or ship products, or host a customer event…then those same concerns apply. . Invite employee feedback for innovation. Visibility around these submissions also creates collaboration for future innovation and ideas.

Healthcare 271

Healthcare Customer Journey Mapping Customer Journey 2013 271

TechSee

JANUARY 25, 2023

Below is a partial list of field service influencers who challenge the industry to up its game by innovating through technology or process improvements to improve service delivery. Her goals are to drive innovation and transformation, resulting in end-to-end digitization, transparency, and business optimization.

2023 41

2023 Management Automotive Leadership 41

eglobalis

OCTOBER 1, 2017

The CXPA provides shared best practical practices and education, mentoring, developing standards, events, networking and co-creating opportunities, promoting the industry, and creating a better understanding of the discipline of Customer Experience. Events connecting CX and the Global Industry Experts . Discussion Boards. Get involved!

Customer Experience Professionals 157

Customer Experience Professionals CEM Customer Experience 2011 157

Russel Lolacher

MAY 4, 2021

” Now a lot of “leaders” will start thinking of innovators like Steve Jobs and his introduction of user friendly technology like the iPhone, or Walt Disney and his theme parks and animation studios, or Brene Brown for her ideas and research on vulnerability and bravery. The post What Will be Your Leadership Legacy?

Leadership 128

Leadership Sports Events Connections 128

CX University

DECEMBER 16, 2024

Golden Rule 4: Build Safety Scaffolds for Innovative CX Thinking. Individuals who fear punishment for their actions, especially when they might be wrong, often remain silent and stick to familiar routines rather than taking the risks necessary for innovation and growth. These are new thresholds that must come from mindful leadership.

Customer Journey Mapping 52

Customer Journey Mapping 2024 Culture Innovation 52

Experience Investigators by 360Connext

JANUARY 30, 2015

Mariano’s leadership clearly understands the experience for the customer goes way beyond putting the lid on the soup. Leadership at this particular store saw it as important, and I’m betting it’s a consistent experience at other stores, too. Consider what this means. Workers are trained, clearly, on how to do this.

2013 252

2013 Customer Service E-support 2014 252

Customer Bliss

MAY 23, 2018

When you can do this, you get an internal culture of excitement, innovation, and happy employees which result in happy customers. She paid attention to the teachings from her leadership teams so she could encourage teammates to work together better since they hadn’t really worked closely before. Prioritize Needs Then Tackle.

Sports 197

Sports Customer Experience E Commerce Travel 197

Customer Bliss

SEPTEMBER 25, 2020

As I was looking through some of the work that I had to create for different organizations, and also different events that I was still speaking at (now virtually), and you think about digital transformation for customer experience at large, like we had been over the years … it just didn’t seem to really resonate at this moment.

Sports 160

Sports Leadership Innovation 2020 160

One Millimeter Mindset

AUGUST 11, 2021

From the start, this strategy becomes an innovative way to shift the human dynamics within the most staid organizational cultures. That is professional innovation and cross-functional leadership in the making. That is professional innovation and cross-functional leadership in the making. Contact me here.

Innovation 116

Innovation Culture Leadership Events 116

Customer Bliss

NOVEMBER 15, 2018

Samantha shares how she’s used her communications and marketing background to unite leadership across silos within her organization to provide a more efficient and unified customer experience. CX #Leadership Click To Tweet. Featured speaker at events like Digiday, PayThink, CHLA, Momentum, THINK, USC Silicon Beach.

Leadership 128

Leadership Chief Customer Officer Financial User Experience 128

InMoment XI

FEBRUARY 2, 2024

On Thursday, January 25th, we hosted the “Changing The Game” event in Austin, TX—a crucible for innovative ideas and game-changing strategies to address the consumer market in 2024 and beyond. Their story exemplifies that the utilization of AI can keep any business competitive and relevant by modernizing their approach.

Hospitality 195

Hospitality Call Center Retail NPS 195

TechSee

FEBRUARY 21, 2022

It can also help with inventory management by learning from past data – such as the sales fluctuations due to weather, local events, and competitor promotions – to predict inventory requirements and avoid shortages. The post 10 Innovative Ways Companies are Winning with AI Today appeared first on TechSee. Boost Staffing.

Innovation 109

Innovation Insurance Telecommunications Automotive 109

CSM Magazine

FEBRUARY 12, 2024

Corporate events serve as a powerful platform for networking, brand promotion, and industry engagement. To host an event that not only stands out but also resonates within your industry requires careful planning, innovation, and attention to detail. Careful tracking of these objectives will also facilitate post-event analysis.

Events 95

Events Entertainment Transportation Workshop 95

One Millimeter Mindset

SEPTEMBER 13, 2018

These 3 Industry40 soft skills are mandatory skills for personal development and leadership success in Today’s and Tomorrow’s evolving, complex business ecosystem. Instead, isn’t it time to develop the leadership soft skills for Tomorrow and the Future? Beyond our current personal development and leadership comfort levels?

Leadership 71

Leadership 2015 Workshop Communication 71

Customer Bliss

SEPTEMBER 12, 2017

After landing on Time Magazine’s Best Inventions of 2007, Rachael left New York City for Silicon Valley to be closer to the heart of technology innovation. They ultimately found key points within the data tied to customer buying patterns: Attending events (i.e. Assessing The Work To Be Done. There were — happily! trade shows).

2007 0

2007 B2B Leadership Events 0

One Millimeter Mindset

JUNE 2, 2021

Instead, you are ready to take your seat at the leadership table. Looking for a meeting or event speaker focused on what is new and next? Change Agent | Collaboration Catalyst | Complex Problem Solver | Professional Innovation | Cross Functional Leadership | Speaker, Consultant, Coach, Author |.

Leadership 116

Leadership Innovation Consulting Events 116

Oracle

JANUARY 28, 2021

Looking for customer experience virtual events information for 2021? We’ve compiled a CX professional’s guide to virtual events to continue to keep you up-to-date, in-the-know, and ever-smarter this year. Bookmark this page and check back as we update event information throughout the winter and spring months ahead.

2021 76

2021 Events Customer Experience B2B 76

Experience Matters

NOVEMBER 14, 2014

Last week I attended the Arizona State University, Center for Services Leadership (CSL) Compete Through Service Symposium. It was an excellent event. Gathright also discussed the notion of one-way doors and two-way doors in the context of innovation. He said that Amazon.com goes big and bold through two-way doors.

Customer Connectedness 123

Customer Connectedness Brand Values Leadership Customer Centricity 123

One Millimeter Mindset

MAY 27, 2021

Click this link to discover how collaborative problem solving catalyzes your professional innovation. Do you work in a department of cost-containers, yet want to take a collaborative leadership role within your organization? Isn’t it your time to take your place at your organization’s leadership table? I think so too.

Leadership 99

Leadership Innovation Workshop Consulting 99

Uniphore

JANUARY 4, 2022

At Uniphore Converse 2022, enterprise executives from CX to Sales will learn the latest innovations in automation, conversational AI and emotion intelligence. Be the first to learn about the latest innovations in automation, conversational AI and emotion intelligence. Learn from Industry Experts. Mark Smith Analyst, Ventana Research.

2022 126

2022 White Paper Contact Center Innovation 126

Russel Lolacher

MARCH 13, 2023

In this episode of Relationships at Work, Russel chats with academic and best selling author Hamza Khan on the importance of reinventing leadership to improve the workplace and the employee experience. He’s the best selling author of the burnout gamble and his latest book leadership reinvented. is the answer to a chaotic world.

Leadership 98

Leadership 2015 Government Books 98

Beyond Philosophy

MAY 21, 2015

In a two-year process prompted by consumers’ growing concerns about the safety of long-term consumption of GMOs, Chipotle’s leadership feels this is about transparency and trust as much as health. We always tell our clients that building a great Customer Experience is a process, not an event.

2013 156

2013 Books Webinar Leadership 156

One Millimeter Mindset

JULY 28, 2021

They are catalysts for innovation. Because when you are making hard calls together and innovating in new directions, what is Possible is always one millimeter beyond what is comfortable. Looking for a meeting or event speaker focused on what is new and next? “You can’t read the label if you are inside the bottle (or box)?”

Innovation 112

Innovation Leadership Consulting Events 112

Experience Investigators by 360Connext

JULY 24, 2015

Happy to have #CX pros in the house to hear @jeanniecw speak during @CXPA_Assoc ‘s Chicago meetup event! Huge thanks to Sprout Social for hosting our CXPA Chicago event, and to the smart people who attended! pic.twitter.com/q0W0mvrx8R. Sprout Social (@SproutSocial) July 22, 2015.

Net Promoter Score 234

Net Promoter Score Metrics Effort Score 2015 234

Customers That Stick

NOVEMBER 13, 2014

My years in contact center leadership have provided me a solid understanding of the call center environment. I have a terrific pulse on incorporating innovation into the contact center having implemented social, outsourcing partners, new technology, and new products, while maintaining an award-winning contact center.

Customer Experience 137

Customer Experience Contact Center Sports Social Media 137

Optimove

MARCH 20, 2025

Optimove Deep-Dive Sessions: Unlocking the Platforms Full Potential Beyond thought leadership, Day 2 delivered expert-led, hands-on sessions showcasing how to maximize Optimoves platform for real-time engagement, AI-powered personalization, and seamless CRM execution.

Connections 52

Connections Marketing 2025 Rewards Programs 52

Customer Bliss

MAY 24, 2016

The work that Alison and the leadership team at Columbus (OH) Metropolitan Library has in fact been heralded around the world in their innovative approaches in this industry many might think is moving toward retirement. A lack of clarity in an organization is a leadership problem, not a managerial-level problem.

2004 135

2004 2011 2012 2010 135

Experience Investigators by 360Connext

JULY 11, 2023

However, many customer experience (CX) initiatives fall short of achieving their desired outcomes due to a lack of proactive leadership and strategic planning. It demands proactive leadership that understands the importance of customer experience as a strategic imperative. “We’re going to be customer-centric !

Customer Experience 110

Customer Experience Competitive Advantage Leadership Customer Centricity 110

CX University

JANUARY 2, 2025

Success hinges on meeting the expectations of an increasingly empowered customer base that demands immediacy, personalization, transparency, reliability, trust, and innovation. Creating an adaptive culture requires a shift toward collaboration that embraces diverse perspectives and innovative problem-solving.

Customer Centricity 52

Customer Centricity Culture Innovation Customer Relationship Management 52

Experience Investigators by 360Connext

AUGUST 22, 2023

At the customer level, consider data like purchase history, issues or tickets submitted, referrals made, and attendance or participation in your events and training. Gain Leadership Buy-In for CX A lot of leaders think that CX costs and doesn’t deliver. That’s not true. Even so, we need to change their perception.

Customer Experience 143

Customer Experience Customers Feedback Customer Centricity 143

Experience Investigators by 360Connext

SEPTEMBER 17, 2019

Free events include webinars, panel discussions, and all kinds of global learning opportunities throughout the day. Unleashing the Power of Employee Innovation in Experience Design. Attend a Local Event. Local CX Day events are going on across the globe. Announced local events include: Amsterdam, Netherlands.

2019 146

2019 Social Media Webinar Events 146

Gainsight

OCTOBER 15, 2024

Human-First Leadership in the Age of AI: Balancing Technology and Empathy Join Dominique Duquennoy, Head of Customer Success EMEA, SS&C Blue Prism for this incredible session. While technology is evolving rapidly and impacting our ways of working, it is more crucial than ever to maintain a Human-First approach in leadership.

2024 52

2024 Customer Success Sports Leadership 52

One Millimeter Mindset

NOVEMBER 17, 2021

Looking for a meeting or event speaker focused on what is new and next? Change Agent | Collaboration Catalyst | Complex Problem Solver | Professional Innovation | Cross Functional Leadership | Speaker, Consultant, Coach, Author |. Otherwise you haul around a whole lot of stress you actually have a high degree of control over.

Leadership 91

Leadership Workshop Innovation Reference 91

One Millimeter Mindset

AUGUST 24, 2022

Right now, many of you parent, teach, or coach young people doing life events for the first time: learning to ride bicycles, play sports, attend kindergarten. Professional Innovation | Cross Functional Leadership | Complex Problem Solving | Speaker, Consultant, Coach |. So, what will you do next?

Presentation 100

Presentation Sports Leadership Innovation 100