eglobalis

OCTOBER 1, 2017

The CXPA provides shared best practical practices and education, mentoring, developing standards, events, networking and co-creating opportunities, promoting the industry, and creating a better understanding of the discipline of Customer Experience. Events connecting CX and the Global Industry Experts . Discussion Boards. Get involved!

Customer Experience Professionals 154

Customer Experience Professionals CEM Customer Experience 2011 154

Russel Lolacher

MAY 4, 2021

” Now a lot of “leaders” will start thinking of innovators like Steve Jobs and his introduction of user friendly technology like the iPhone, or Walt Disney and his theme parks and animation studios, or Brene Brown for her ideas and research on vulnerability and bravery. The post What Will be Your Leadership Legacy?

Leadership 128

Leadership Sports Events Connections 128

InMoment XI

FEBRUARY 2, 2024

On Thursday, January 25th, we hosted the “Changing The Game” event in Austin, TX—a crucible for innovative ideas and game-changing strategies to address the consumer market in 2024 and beyond. Their story exemplifies that the utilization of AI can keep any business competitive and relevant by modernizing their approach.

Hospitality 195

Hospitality Call Center Retail NPS 195

CSM Magazine

FEBRUARY 12, 2024

Corporate events serve as a powerful platform for networking, brand promotion, and industry engagement. To host an event that not only stands out but also resonates within your industry requires careful planning, innovation, and attention to detail. Careful tracking of these objectives will also facilitate post-event analysis.

Events 95

Events Entertainment Transportation Workshop 95

Experience Investigators by 360Connext

JANUARY 30, 2015

Mariano’s leadership clearly understands the experience for the customer goes way beyond putting the lid on the soup. Leadership at this particular store saw it as important, and I’m betting it’s a consistent experience at other stores, too. Consider what this means. Workers are trained, clearly, on how to do this.

2013 252

2013 Customer Service E-support 2014 252

Customer Bliss

MAY 23, 2018

When you can do this, you get an internal culture of excitement, innovation, and happy employees which result in happy customers. She paid attention to the teachings from her leadership teams so she could encourage teammates to work together better since they hadn’t really worked closely before. Prioritize Needs Then Tackle.

Sports 197

Sports Customer Experience E Commerce Travel 197

Customer Bliss

SEPTEMBER 25, 2020

As I was looking through some of the work that I had to create for different organizations, and also different events that I was still speaking at (now virtually), and you think about digital transformation for customer experience at large, like we had been over the years … it just didn’t seem to really resonate at this moment.

Sports 160

Sports Leadership Innovation 2020 160

One Millimeter Mindset

AUGUST 11, 2021

From the start, this strategy becomes an innovative way to shift the human dynamics within the most staid organizational cultures. That is professional innovation and cross-functional leadership in the making. That is professional innovation and cross-functional leadership in the making. Contact me here.

Innovation 116

Innovation Culture Leadership Events 116

Customer Bliss

NOVEMBER 15, 2018

Samantha shares how she’s used her communications and marketing background to unite leadership across silos within her organization to provide a more efficient and unified customer experience. CX #Leadership Click To Tweet. Featured speaker at events like Digiday, PayThink, CHLA, Momentum, THINK, USC Silicon Beach.

Leadership 128

Leadership Chief Customer Officer Financial User Experience 128

TechSee

FEBRUARY 21, 2022

It can also help with inventory management by learning from past data – such as the sales fluctuations due to weather, local events, and competitor promotions – to predict inventory requirements and avoid shortages. The post 10 Innovative Ways Companies are Winning with AI Today appeared first on TechSee. Boost Staffing.

Innovation 109

Innovation Insurance Telecommunications Automotive 109

One Millimeter Mindset

SEPTEMBER 13, 2018

These 3 Industry40 soft skills are mandatory skills for personal development and leadership success in Today’s and Tomorrow’s evolving, complex business ecosystem. Instead, isn’t it time to develop the leadership soft skills for Tomorrow and the Future? Beyond our current personal development and leadership comfort levels?

Leadership 71

Leadership 2015 Workshop Communication 71

Customer Bliss

SEPTEMBER 12, 2017

After landing on Time Magazine’s Best Inventions of 2007, Rachael left New York City for Silicon Valley to be closer to the heart of technology innovation. They ultimately found key points within the data tied to customer buying patterns: Attending events (i.e. Assessing The Work To Be Done. There were — happily! trade shows).

2007 0

2007 B2B Leadership Events 0

One Millimeter Mindset

JUNE 2, 2021

Instead, you are ready to take your seat at the leadership table. Looking for a meeting or event speaker focused on what is new and next? Change Agent | Collaboration Catalyst | Complex Problem Solver | Professional Innovation | Cross Functional Leadership | Speaker, Consultant, Coach, Author |.

Leadership 116

Leadership Innovation Consulting Events 116

Oracle

JANUARY 28, 2021

Looking for customer experience virtual events information for 2021? We’ve compiled a CX professional’s guide to virtual events to continue to keep you up-to-date, in-the-know, and ever-smarter this year. Bookmark this page and check back as we update event information throughout the winter and spring months ahead.

2021 76

2021 Events Customer Experience B2B 76

Experience Matters

NOVEMBER 14, 2014

Last week I attended the Arizona State University, Center for Services Leadership (CSL) Compete Through Service Symposium. It was an excellent event. Gathright also discussed the notion of one-way doors and two-way doors in the context of innovation. He said that Amazon.com goes big and bold through two-way doors.

Customer Connectedness 123

Customer Connectedness Brand Values Leadership Customer Centricity 123

One Millimeter Mindset

MAY 27, 2021

Click this link to discover how collaborative problem solving catalyzes your professional innovation. Do you work in a department of cost-containers, yet want to take a collaborative leadership role within your organization? Isn’t it your time to take your place at your organization’s leadership table? I think so too.

Leadership 99

Leadership Innovation Workshop Consulting 99

Russel Lolacher

MARCH 13, 2023

In this episode of Relationships at Work, Russel chats with academic and best selling author Hamza Khan on the importance of reinventing leadership to improve the workplace and the employee experience. He’s the best selling author of the burnout gamble and his latest book leadership reinvented. is the answer to a chaotic world.

Leadership 98

Leadership 2015 Government Books 98

Beyond Philosophy

MAY 21, 2015

In a two-year process prompted by consumers’ growing concerns about the safety of long-term consumption of GMOs, Chipotle’s leadership feels this is about transparency and trust as much as health. We always tell our clients that building a great Customer Experience is a process, not an event.

2013 156

2013 Books Webinar Leadership 156

One Millimeter Mindset

JULY 28, 2021

They are catalysts for innovation. Because when you are making hard calls together and innovating in new directions, what is Possible is always one millimeter beyond what is comfortable. Looking for a meeting or event speaker focused on what is new and next? “You can’t read the label if you are inside the bottle (or box)?”

Innovation 112

Innovation Leadership Consulting Events 112

Experience Investigators by 360Connext

JULY 24, 2015

Happy to have #CX pros in the house to hear @jeanniecw speak during @CXPA_Assoc ‘s Chicago meetup event! Huge thanks to Sprout Social for hosting our CXPA Chicago event, and to the smart people who attended! pic.twitter.com/q0W0mvrx8R. Sprout Social (@SproutSocial) July 22, 2015.

Net Promoter Score 234

Net Promoter Score Metrics Effort Score 2015 234

Customers That Stick

NOVEMBER 13, 2014

My years in contact center leadership have provided me a solid understanding of the call center environment. I have a terrific pulse on incorporating innovation into the contact center having implemented social, outsourcing partners, new technology, and new products, while maintaining an award-winning contact center.

Customer Experience 137

Customer Experience Contact Center Sports Social Media 137

Customer Bliss

MAY 24, 2016

The work that Alison and the leadership team at Columbus (OH) Metropolitan Library has in fact been heralded around the world in their innovative approaches in this industry many might think is moving toward retirement. A lack of clarity in an organization is a leadership problem, not a managerial-level problem.

2004 135

2004 2011 2012 Leadership 135

Experience Investigators by 360Connext

JULY 11, 2023

However, many customer experience (CX) initiatives fall short of achieving their desired outcomes due to a lack of proactive leadership and strategic planning. It demands proactive leadership that understands the importance of customer experience as a strategic imperative. “We’re going to be customer-centric !

Customer Experience 110

Customer Experience Competitive Advantage Leadership Customer Centricity 110

Experience Investigators by 360Connext

SEPTEMBER 17, 2019

Free events include webinars, panel discussions, and all kinds of global learning opportunities throughout the day. Unleashing the Power of Employee Innovation in Experience Design. Attend a Local Event. Local CX Day events are going on across the globe. Announced local events include: Amsterdam, Netherlands.

2019 146

2019 Social Media Webinar Events 146

Experience Investigators by 360Connext

AUGUST 22, 2023

At the customer level, consider data like purchase history, issues or tickets submitted, referrals made, and attendance or participation in your events and training. Gain Leadership Buy-In for CX A lot of leaders think that CX costs and doesn’t deliver. That’s not true. Even so, we need to change their perception.

Customer Experience 143

Customer Experience Feedback Customers Customer Centricity 143

One Millimeter Mindset

NOVEMBER 17, 2021

Looking for a meeting or event speaker focused on what is new and next? Change Agent | Collaboration Catalyst | Complex Problem Solver | Professional Innovation | Cross Functional Leadership | Speaker, Consultant, Coach, Author |. Otherwise you haul around a whole lot of stress you actually have a high degree of control over.

Leadership 91

Leadership Workshop Innovation Reference 91

One Millimeter Mindset

AUGUST 24, 2022

Right now, many of you parent, teach, or coach young people doing life events for the first time: learning to ride bicycles, play sports, attend kindergarten. Professional Innovation | Cross Functional Leadership | Complex Problem Solving | Speaker, Consultant, Coach |. So, what will you do next?

Presentation 100

Presentation Sports Leadership Innovation 100

Beyond Philosophy

OCTOBER 8, 2014

They have Customer-centric leadership. Leadership is a key element of building a Customer centric company that puts the customer first in everything they do, and Shulman is the type of leader that will embrace that philosophy. According to recode.net , this means that they are no longer considered an innovator.

Net Promoter Score 110

Net Promoter Score Customer Centricity Social Media CEM 110

Talkdesk

APRIL 7, 2020

This year we are transforming Opentalk® into a virtual event — all online and at no cost to you — on May 6. This free, immersive experience will give you access to extraordinary insights from the most disruptive and innovative speakers in customer experience (CX). Save the date! Sign up by May 1, 2020. Register now!

Customer Service 81

Customer Service Contact Center 2020 Wireless 81

One Millimeter Mindset

SEPTEMBER 15, 2021

However, confidence in your professional role fuels professional growth and innovation. Consider that it is around those uncomfortable edges, both inside and outside of the box, where innovation resides. Looking for a meeting or event speaker focused on what is new and next? Let’s explore together. One millimeter at a time.

Connections 95

Connections Innovation Leadership Consulting 95

One Millimeter Mindset

FEBRUARY 8, 2023

In my interactions with colleagues and clients, I realize that they do not seem to be the same people they were “before“ the events of the past few years. Even the most seemingly inconsequential events have altered our reactions to each other, our phraseology and conversation flow, even the logic we use. How about you? Together. |

Consulting 91

Consulting Innovation Events Leadership 91

One Millimeter Mindset

NOVEMBER 3, 2021

Looking for a meeting or event speaker focused on what is new and next? Change Agent | Collaboration Catalyst | Complex Problem Solver | Professional Innovation | Cross Functional Leadership | Speaker, Consultant, Coach, Author |. What are your next steps? Then engage me to present a One Millimeter Mindset program!

Consulting 90

Consulting Innovation Leadership Events 90

One Millimeter Mindset

OCTOBER 6, 2021

And I have a great program designed to address this specific question: “3 Questions, 4 Agreements, and 5 Whys Catalyze Professional Innovation.” And once we disengage, we take off our innovative problem-solving hats. Looking for a meeting or event speaker focused on what is new and next and changing? End of story.

Innovation 85

Innovation Leadership Consulting Events 85

One Millimeter Mindset

SEPTEMBER 29, 2021

Looking for a meeting or event speaker focused on what is new and next? Change Agent | Collaboration Catalyst | Complex Problem Solver | Professional Innovation | Cross Functional Leadership | Speaker, Consultant, Coach, Author |. Is It Time To Redefine Your Post Pandemic Professional Target? Delivered virtually or in-person.

Blog 88

Blog Innovation Travel Leadership 88

ShepHyken

SEPTEMBER 16, 2016

Currently in “innovation mode” as the President of Kitewhee l, Mark is focused on helping marketing agencies deliver better consumer engagement through solutions that unify the “logic” layer of today’s customer-facing technology for their large brand clients. Read Shep’s latest Forbes Article: How To Celebrate National Customer Service Week.

Blog 120

Blog Customer Experience Retail Consumers 120

CSM Magazine

FEBRUARY 28, 2024

It’s been a long and fascinating journey of growth, innovation, and an unwavering commitment to putting people first. From day one, the goal was clear – solve problems for customers and agents by leveraging technology in innovative ways. How did we get here? When I came on board, Sabio was still a small UK-based operation.

Leadership 52

Leadership 2024 Innovation 2017 52

SurveySensum

JULY 14, 2020

She held a number of CX leadership roles in FTSE 100 organizations and later founded her own customer experience design based consultancy firm, CMXperience. She has carved a successful career in both customer service and CX leadership across Financial Services and Telcos. LinkedIn : [link]. Website : [link]. LinkedIn : [link].

2020 132

2020 Customer Experience Magazine Consulting 132