Oracle

JANUARY 28, 2021

Looking for customer experience virtual events information for 2021? We’ve compiled a CX professional’s guide to virtual events to continue to keep you up-to-date, in-the-know, and ever-smarter this year. Bookmark this page and check back as we update event information throughout the winter and spring months ahead.

2021 76

2021 Events Customer Experience B2B 76

Russel Lolacher

MAY 4, 2021

” Now a lot of “leaders” will start thinking of innovators like Steve Jobs and his introduction of user friendly technology like the iPhone, or Walt Disney and his theme parks and animation studios, or Brene Brown for her ideas and research on vulnerability and bravery. The post What Will be Your Leadership Legacy?

Leadership 128

Leadership Sports Events Connections 128

TechSee

FEBRUARY 21, 2022

It can also help with inventory management by learning from past data – such as the sales fluctuations due to weather, local events, and competitor promotions – to predict inventory requirements and avoid shortages. The post 10 Innovative Ways Companies are Winning with AI Today appeared first on TechSee. Boost Staffing.

Innovation 109

Innovation Insurance Telecommunications Automotive 109

InMoment XI

FEBRUARY 2, 2024

On Thursday, January 25th, we hosted the “Changing The Game” event in Austin, TX—a crucible for innovative ideas and game-changing strategies to address the consumer market in 2024 and beyond. Their story exemplifies that the utilization of AI can keep any business competitive and relevant by modernizing their approach.

Hospitality 195

Hospitality Call Center Retail NPS 195

Qualtrics

OCTOBER 21, 2021

Couldn’t attend our XM Innovation Event? From innovations to ideas and insights, here are 10 key takeaways you should know about. During our recent XM Innovation Event, we heard from two very special guests, Adam Grant and Venus Williams, about the work they’ve done to innovate, rethink, and break through.

Events 26

Events Innovation Sports Leadership 26

Russel Lolacher

MAY 30, 2022

A few reasons he is awesome – he’s a leadership, employee engagement and customer experience expert and keynote speaker through his consultancy Brand at Work. Where followers fit in good leadership. How trust is an outcome, not a value of leadership. Is that is the best style of leadership? KEY TAKEAWAYS.

Leadership 52

Leadership Culture Books Airlines 52

Experience Investigators by 360Connext

JUNE 15, 2015

I had the unique opportunity to be part of a small crowd of business leaders invited to a special event hosted by American Express. American Express CEO Ken Chenault and Jack Ma, Founder of Alibaba , sat on a small stage and asked each other a few questions about small business, customer-first leadership, and the future of innovation.

2015 217

2015 Leadership Innovation 2014 217

Experience Investigators by 360Connext

JULY 11, 2023

However, many customer experience (CX) initiatives fall short of achieving their desired outcomes due to a lack of proactive leadership and strategic planning. It demands proactive leadership that understands the importance of customer experience as a strategic imperative. “We’re going to be customer-centric !

Customer Experience 110

Customer Experience Competitive Advantage Leadership Customer Centricity 110

Think Customers

FEBRUARY 1, 2024

That’s one of the takeaways from Google Chief Strategist Neil Hoyne’s mainstage presentation at last week’s Customer Contact Week (CCW) Austin event. Customer Contact Week (CCW) Austin, an event series dedicated to elevating professionals within the customer service industry, successfully concluded on January 25th in Austin, Texas.

2024 52

2024 Events Leadership Innovation 52

One Millimeter Mindset

AUGUST 11, 2021

From the start, this strategy becomes an innovative way to shift the human dynamics within the most staid organizational cultures. That is professional innovation and cross-functional leadership in the making. That is professional innovation and cross-functional leadership in the making. Contact me here.

Innovation 116

Innovation Culture Leadership Events 116

One Millimeter Mindset

SEPTEMBER 10, 2018

Business growth either leverages profitable leadership communication. I recently became “that” disgruntled customer based on lack of leadership communication across the organization. As degradation of services became more frequent, I exercised leadership communication. Or it showcases collaboration gaps. And here’s the thing.

Leadership 61

Leadership Communication Workshop Customer Retention 61

Customer Bliss

NOVEMBER 15, 2018

Samantha shares how she’s used her communications and marketing background to unite leadership across silos within her organization to provide a more efficient and unified customer experience. CX #Leadership Click To Tweet. Featured speaker at events like Digiday, PayThink, CHLA, Momentum, THINK, USC Silicon Beach.

Leadership 128

Leadership Chief Customer Officer Financial User Experience 128

One Millimeter Mindset

SEPTEMBER 13, 2018

These 3 Industry40 soft skills are mandatory skills for personal development and leadership success in Today’s and Tomorrow’s evolving, complex business ecosystem. Instead, isn’t it time to develop the leadership soft skills for Tomorrow and the Future? Beyond our current personal development and leadership comfort levels?

Leadership 71

Leadership 2015 Workshop Communication 71

Think Customers

MAY 7, 2024

We’re thrilled to announce our new thought leadership partnership with the European Customer Experience Organization (ECXO) , a leading CX business network that empowers leaders, people, and organizations in Europe and around the world to collaborate, discuss, generate brand awareness, learn, and grow.

Leadership 52

Leadership Events Employee Experience Innovation 52

One Millimeter Mindset

MAY 27, 2021

Click this link to discover how collaborative problem solving catalyzes your professional innovation. Do you work in a department of cost-containers, yet want to take a collaborative leadership role within your organization? Isn’t it your time to take your place at your organization’s leadership table? I think so too.

Leadership 99

Leadership Innovation Workshop Consulting 99

Clarivate

NOVEMBER 17, 2021

Women leaders at Clarivate like Ann Graul play a key role in accelerating innovation in the quest for answers to COVID-19 issues. More than half of the colleagues in our science organization are women – their achievements are invaluable to our contributions to innovation and customer success. Commitments to innovation.

Innovation 59

Innovation 2020 Information Leadership 59

ShepHyken

SEPTEMBER 2, 2016

This week on our Friends on Friday guest blog post my colleague, John Smart, explains the leadership term VUCA and how it can relate to customer service. In a previous article I described the difference between customer management and customer leadership. Shep Hyken. U = Uncertainty. C = Complexity.

Leadership 69

Leadership Blog Customer Service Consulting 69

One Millimeter Mindset

FEBRUARY 8, 2023

In my interactions with colleagues and clients, I realize that they do not seem to be the same people they were “before“ the events of the past few years. Even the most seemingly inconsequential events have altered our reactions to each other, our phraseology and conversation flow, even the logic we use. How about you? Together. |

Consulting 91

Consulting Innovation Events Leadership 91

Gainsight

JUNE 10, 2021

August Hall was again full of attendees (socially distanced, of course) waiting in anticipation to hear what’s in store for Gainsight at the Product Innovation Keynote. Gainsight product leadership took to the stage to unveil new Gainsight innovations that will supercharge the way you deliver outcomes along the customer journey.

Innovation 52

Innovation Chief Customer Officer 2021 NPS 52

One Millimeter Mindset

JUNE 2, 2021

Instead, you are ready to take your seat at the leadership table. Looking for a meeting or event speaker focused on what is new and next? Change Agent | Collaboration Catalyst | Complex Problem Solver | Professional Innovation | Cross Functional Leadership | Speaker, Consultant, Coach, Author |.

Leadership 116

Leadership Innovation Consulting Events 116

Experience Investigators by 360Connext

AUGUST 22, 2023

At the customer level, consider data like purchase history, issues or tickets submitted, referrals made, and attendance or participation in your events and training. Gain Leadership Buy-In for CX A lot of leaders think that CX costs and doesn’t deliver. That’s not true. Even so, we need to change their perception.

Customer Experience 143

Customer Experience Feedback Customers Customer Centricity 143

eglobalis

OCTOBER 1, 2017

The CXPA provides shared best practical practices and education, mentoring, developing standards, events, networking and co-creating opportunities, promoting the industry, and creating a better understanding of the discipline of Customer Experience. Events connecting CX and the Global Industry Experts . Discussion Boards. Get involved!

Customer Experience Professionals 154

Customer Experience Professionals CEM Customer Experience 2011 154

Customer Bliss

SEPTEMBER 25, 2020

As I was looking through some of the work that I had to create for different organizations, and also different events that I was still speaking at (now virtually), and you think about digital transformation for customer experience at large, like we had been over the years … it just didn’t seem to really resonate at this moment.

Sports 160

Sports Leadership Innovation 2020 160

John Paul

JULY 17, 2018

Accor is investing heavily in John Paul by expanding its senior executive leadership team with the latest hiring of the CEO of APAC and has full confidence in the growth strategy of John Paul. This executive hire will further recruitment in senior commercial leadership positions in key countries in the Region. www.johnpaul.com.

Leadership 40

Leadership Automotive Hospitality Travel 40

One Millimeter Mindset

NOVEMBER 17, 2021

Looking for a meeting or event speaker focused on what is new and next? Change Agent | Collaboration Catalyst | Complex Problem Solver | Professional Innovation | Cross Functional Leadership | Speaker, Consultant, Coach, Author |. Otherwise you haul around a whole lot of stress you actually have a high degree of control over.

Leadership 91

Leadership Workshop Innovation Reference 91

One Millimeter Mindset

JULY 28, 2021

They are catalysts for innovation. Because when you are making hard calls together and innovating in new directions, what is Possible is always one millimeter beyond what is comfortable. Looking for a meeting or event speaker focused on what is new and next? “You can’t read the label if you are inside the bottle (or box)?”

Innovation 112

Innovation Leadership Consulting Events 112

C Space

JANUARY 19, 2021

Christopher Nurko, Global Chief Innovation Officer, has been named as a Global LGBTQ+ Role Model by INvolve. As the saying goes, leadership is all about making a difference; about setting and meeting goals,” says Nurko. This year, the Global Horizon Board have led the development of the new Interbrand Purpose. “We

Innovation 52

Innovation Consulting Leadership 2015 52

One Millimeter Mindset

AUGUST 24, 2022

Right now, many of you parent, teach, or coach young people doing life events for the first time: learning to ride bicycles, play sports, attend kindergarten. Professional Innovation | Cross Functional Leadership | Complex Problem Solving | Speaker, Consultant, Coach |. So, what will you do next?

Presentation 100

Presentation Sports Leadership Innovation 100

One Millimeter Mindset

MARCH 1, 2023

When speaking to, consulting with, or mentoring clients, I compare those unasked questions to the event horizon of a black hole. The event horizon is the area where all the stuff resides just before its final destination of being sucked down into the black, cosmic void. Meet people where they are. Get to where you really need to go.

Consulting 81

Consulting Events Leadership Innovation 81

Experience Investigators by 360Connext

JUNE 22, 2015

Share innovation as it happens. Make short videos for Instagram or Vine explaining the innovations as they happen and the challenges around them. Social can help your leadership seem more down-to-earth and in tune with customers. Could your leadership benefit from hearing directly from customers?

Social Media 233

Social Media Engagement Magazine Innovation 233

Experience Investigators by 360Connext

JUNE 8, 2021

If the B2B company is ever planning on inviting customers to their locations again, or ship products, or host a customer event…then those same concerns apply. . Invite employee feedback for innovation. Visibility around these submissions also creates collaboration for future innovation and ideas.

Healthcare 271

Healthcare Customer Journey Mapping Customer Journey 2013 271

One Millimeter Mindset

OCTOBER 6, 2021

And I have a great program designed to address this specific question: “3 Questions, 4 Agreements, and 5 Whys Catalyze Professional Innovation.” And once we disengage, we take off our innovative problem-solving hats. Looking for a meeting or event speaker focused on what is new and next and changing? End of story.

Innovation 85

Innovation Leadership Consulting Events 85

C3Centricity

JULY 20, 2020

How to Innovate Successfully (What You’re Still Getting Wrong!). This post mentions the ten reasons innovation fails and then shares ideas on finding a solution to each of them. The best way to innovate is to start by looking at your target customer’s lifestyle and seeing how you can make it easier and more enjoyable for them.

Innovation 78

Innovation Leadership Insights Marketing 78

One Millimeter Mindset

NOVEMBER 3, 2021

Looking for a meeting or event speaker focused on what is new and next? Change Agent | Collaboration Catalyst | Complex Problem Solver | Professional Innovation | Cross Functional Leadership | Speaker, Consultant, Coach, Author |. What are your next steps? Then engage me to present a One Millimeter Mindset program!

Consulting 90

Consulting Innovation Leadership Events 90

CSM Magazine

SEPTEMBER 1, 2022

In this webinar, discover how leaders are driving a new era of the contact center – one that is augmented by innovative technology, powered by agents and is the cornerstone of an organization’s CX success. Register now to join live or pre-order the recording!

Webinar 52

Webinar Technology Customer Service Magazine 52

One Millimeter Mindset

SEPTEMBER 29, 2021

Looking for a meeting or event speaker focused on what is new and next? Change Agent | Collaboration Catalyst | Complex Problem Solver | Professional Innovation | Cross Functional Leadership | Speaker, Consultant, Coach, Author |. Is It Time To Redefine Your Post Pandemic Professional Target? Delivered virtually or in-person.

Blog 88

Blog Innovation Travel Leadership 88

ClientSuccess

AUGUST 30, 2018

Notably, Carine Clark , CEO of Banyan , presented at last year’s premier customer success leadership event in Sundance, Utah, and her message was both powerful and practical. In her CS100 Summit session, Carine shared her ideas of the top customer success leadership characteristics.

Presentation 40

Presentation Leadership Customer Success 2017 40