One Millimeter Mindset

JULY 3, 2018

It is time for a mid year workforce innovation break! This midyear workforce innovation blog post review links to the top 5 blog posts that readers find relevant and valuable. As a Professional of Worth, target continuous collaborative workforce innovation. Innovative Collaboration Cultures evolve Customer Experience [link].

Innovation 44

Innovation Blog Engagement Workshop 44

Thematic

APRIL 17, 2019

How to Use Insights To Drive Product Roadmap. It means everything from innovation and foundational research to evaluative research. Alyona: So what was your approach for taking insights from all these sources and using them to drive the product roadmap? Alyona: Awesome. It means usability testing. It means brand awareness.

Roadmap 54

Roadmap Customer Insights Insights Definition 54

Thematic

APRIL 17, 2019

Using Insights From Quantitative And Qualitative Data To Drive Product Roadmaps. It means everything from innovation and foundational research to evaluative research. Alyona: So what was your approach for taking insights from all these sources and using them to drive the product roadmap? Alyona: Awesome.

Roadmap 63

Roadmap Insights User Experience Definition 63

Experience Investigators by 360Connext

AUGUST 22, 2023

At the customer level, consider data like purchase history, issues or tickets submitted, referrals made, and attendance or participation in your events and training. An executive invested in the customer experience will inspire innovation and motivate their team. Let your Customer Experience Mission Statement guide your teams.

Customer Experience 143

Customer Experience Feedback Customers Customer Centricity 143

BirdEye

JULY 15, 2024

Join us for Birdeye View Conference 2024 , the premier virtual conference designed to give your business the ultimate competitive edge with AI innovation. Birdeye View 2024: Event highlights Whether you’re a small business , a multi-location enterprise , or an agency, Birdeye View 2024 is tailored for you.

2024 59

2024 Social Media 2023 Events 59

Lithium

NOVEMBER 1, 2022

It’s Me Care: A Cost Savings Series from Khoros A few years ago, a Khoros customer found truly stunning success while using the Care platform, even when the odds were stacked against them with a vast influx of volume during a nationwide event and promotion. Webinars & Events Some event areas are limited to Khoros customers only.

2022 52

2022 Roadmap ROI Social Media 52

CSM Magazine

MAY 14, 2024

Avaya has unveiled a series of important enhancements to the Avaya Experience Platform (AXP), that further Avaya’s leadership in Enterprise CX as well as its commitment to delivering Innovation without Disruption.

Healthcare 52

Healthcare Innovation Employee Experience Customer Journey 52

Lithium

MAY 3, 2022

Join us as the Khoros product team shares recent innovations to the Khoros platform and walks through upcoming releases on our roadmap. In this webinar you’ll: Learn about key innovations and investments across the Khoros platform. Ask our product leaders about our current and future innovation during a live Q&A.

Multi-Channel 52

Multi-Channel Webinar Social Media Roadmap 52

Lithium

OCTOBER 4, 2022

Khoros Innovate On-demand + Roadmap Resource Roundup Our latest roadmap aims to help you break down information silos and fragmented systems. 2022 Khoros Kudos Awards Winners and Runner-Ups We announced the Kudos Awards Winners and Runner-Ups at Khoros Innovate last week. Available On-demand.

Roadmap 52

Roadmap Travel Hospitality Social Media 52

Kustomer

NOVEMBER 9, 2023

To achieve this vision, we’re excited to announce our upcoming virtual event, the AI/CX Virtual Summit 2023 , scheduled for December 12th. This event is not just another industry gathering; it’s a unique opportunity to explore the transformative potential of AI in CX. The answer lies in the rapidly changing landscape of CX.

2023 52

2023 Events E Commerce Blog 52

West Monroe

NOVEMBER 2, 2022

Valuation aside, the sell side process can catalyze innovation efforts for the acquiring organization through the addition of key team members and valuable IP. Here’s a recent example of this in action: A client with innovative technology we recently helped bring to market experienced a cyberattack during the sell-side process.

Roadmap 52

Roadmap Innovation Financial 2022 52

Gainsight

OCTOBER 15, 2024

These awards recognize outstanding achievements and innovations in the field, highlighting the visionaries who are leading the way in transforming how we think about customer engagement, retention, and success. Their stories can inspire your own initiatives and provide a roadmap for future successes. Plus, we always have an epic party.

2024 52

2024 Customer Success Sports Leadership 52

Gainsight

OCTOBER 15, 2024

These awards recognize outstanding achievements and innovations in the field, highlighting the visionaries who are leading the way in transforming how we think about customer engagement, retention, and success. Their stories can inspire your own initiatives and provide a roadmap for future successes. Plus, we always have an epic party.

2024 52

2024 Customer Success Sports Leadership 52

Retently

FEBRUARY 21, 2024

Understanding your marketing channels Having a clear understanding of your marketing channels is like having a roadmap to guide your marketing efforts. Likewise, for companies using traditional marketing methods, these surveys can assess the impact of non-digital efforts like flyers and in-person events. How Did You Hear About Us?”

Social Media 78

Social Media Advertising Events Insights 78

Talkdesk

NOVEMBER 26, 2019

Additionally, attendees had the exclusive opportunity to preview the new Talkdesk innovation roadmap and updates. Check all the great photos from the event. Raffles galore!

Contact Center 78

Contact Center 2019 Roadmap Leadership 78

ChurnZero

APRIL 22, 2022

Customers love our weekly Fighting Churn newsletter and monthly industry webinar program , not to mention the RYG Customer Success events that include our must-attend annual conference in Washington, D.C. We’re not just there because it’s the right way to innovate. this October. 3: We champion ChurnZero’s customers.

2022 98

2022 Customer Success Roadmap Events 98

Lithium

AUGUST 3, 2021

Sign up now Influence our roadmap. Webinars & Events Some event areas are limited to Khoros customers only. Integrate Zoom with Community Events Khoros Community Events now supports full integration with Zoom Meetings and Webinars. Take part in Atlas discussions and contribute to this innovative community.

2021 52

2021 Webinar Events Download 52

SurveySparrow

SEPTEMBER 29, 2023

Innovation Catalyst These workshops encourage creative thinking. They spark innovation within your team. Workshops are well-structured events designed to fine-tune a journey. These are actionable insights and a roadmap for implementing changes and improvements based on workshop discussions.

Workshop 52

Workshop Customer Experience Roadmap Feedback 52

ClientSuccess

JUNE 1, 2022

Building a solid customer roadmap that considers potential customer issues, renewals, and churn conversations is critical to a long-term, successful customer relationship. When your customer first comes on board, build a roadmap that considers expansion, product enhancements, and other growth-focused initiatives.

Roadmap 52

Roadmap Webinar Customer Relationships Customer Relationship Management 52

Lithium

SEPTEMBER 6, 2022

Webinars & Events Some event areas are limited to Khoros customers only. Khoros Innovate | Roadmap + Kudos + Live Q+A Community Meet-up — Zurich, Switzerland. Find out why you need to have a strategy in place before you begin, and consider setting one up if you do not have one already. Available On-demand.

Roadmap 52

Roadmap Events Webinar Blog 52

Gainsight

NOVEMBER 15, 2023

Kicking off the keynote, Nick Mehta, CEO, Gainsight, opened the event on a note of gratitude for our incredible global Pulse community, illustrating a sentiment of solidarity for our shared challenges and successes. We have two exciting features on the roadmap, and three powerful Gen AI features that are available today.

2023 52

2023 Customer Success Roadmap B2C 52

West Monroe

OCTOBER 18, 2023

Many are moving slower, partly paralyzed by uncertainties brought about by events like stubbornly high inflation, new wars and geopolitical tensions, gridlock politics, rising interest rates, and more. This means crafting not just a static plan but building a roadmap that evolves with the market.

ROI 59

ROI Roadmap Financial Consulting 59

One Millimeter Mindset

OCTOBER 15, 2018

Or, let’s say a client is frustrated with their career trajectory and wants me to develop their next-steps professional roadmap. Hire me to speak or conduct a workshop at your next corporate or association event. Before I develop a strategic business growth program to take them “there,” I want to see their books. Contact me.

Workshop 142

Workshop Roadmap Customer Success Leadership 142

VDS

AUGUST 26, 2024

Our long-term approach ensures: Continuous improvement: We help you identify new opportunities for efficiency and innovation through regular check-ins and updates. Phased implementation: We create a roadmap for gradually introducing advanced features and capabilities, ensuring you’re never overwhelmed.

Contact Center 52

Contact Center Return on Investment ROI Roadmap 52

Oracle

JANUARY 24, 2019

Innovations in Chat, Messaging, Video, and Inlays: How It All Works Together. A lot of innovation has occurred in recently around live chat, messaging channels, video chat, and how these experiences are wrapped using inlays. Oracle Field Service Vision and Roadmap. Note that event details are subject to change.

2019 40

2019 Customer Experience Roadmap Innovation 40

Lithium

MAY 4, 2021

The event for digital leaders is back! We've designed this virtual event for digital transformation professionals who want to begin their shift to digital-first approaches or those who are well on their way. Webinars & Events. Khoros Roadmap Webinar Tuesday, June 8 • Register today! Hello, to all of our Atlas members!

2021 52

2021 Webinar Events Social Media 52

Customer Bliss

NOVEMBER 15, 2018

When starting out in her role as Vice President and CXO, Samantha spent a lot of time with the sales team at events and quickly learned from them that the Co-op’s products and services weren’t up to par with customer needs. Doing a user experience audience was really the secret sauce for giving us the roadmap for what we needed to do.

Leadership 128

Leadership Chief Customer Officer Financial User Experience 128

Totango

MARCH 12, 2019

The good news is that onboarding in the digital era has become easier; interactions happen faster, communication is streamlined, and customer success software can notify you of important events. Let’s go over a few ways to make innovations in the digital era of communication work for you. Automate a variety of campaigns.

Roadmap 80

Roadmap Fashion Measurement Customer Success 80

Storyminers

AUGUST 28, 2017

From their answers, we are learning that the better customer experiences are coming from innovation-friendly companies. Russell Wager’s approach is to create advocates (at events, in their vehicles, etc.) I was invited to ask questions of the customer experience leaders on their success tactics. by giving them smiles.

Brands 140

Brands Healthcare Roadmap Events 140

Calabrio

JANUARY 2, 2020

From January 13, all email communications such as product updates, event invites (including webinars) and thought leadership content will come from a Calabrio.com email address. Seamless and consistent communications. We’ve made it easy to communicate with us. Join us on LinkedIn , Twitter and Facebook.

Brands 88

Brands White Paper Social Media Webinar 88

ChurnZero

APRIL 22, 2022

Customers love our weekly Fighting Churn newsletter and monthly industry webinar program , not to mention the RYG Customer Success events that include our must-attend annual conference in Washington, D.C. We’re not just there because it’s the right way to innovate. this October. 3: We champion ChurnZero’s customers.

2022 52

2022 Customer Success Roadmap Events 52

One Millimeter Mindset

JULY 5, 2018

Also, are you planning for your next association meeting or organization event? Why not bring me in to conduct one of my One Millimeter Mindset breakout sessions on Professional Innovation, Storytelling, Workforce Collaboration, Us versus Them Mindset, or Customer Retention! Ready to develop a more effective CX strategy? Contact me.

Blog 44

Blog Customer Experience Customer Retention Workshop 44

PK

JULY 15, 2019

It’s the “ why ” that many companies still do not understand, and where most of the innovation in our research and analytics methods has occurred. What sets the most innovative membership programs apart is the incorporation of value-added elements that are outside what most marketers would consider the traditional loyalty program mold.

Loyalty 45

Loyalty Loyalty Programs Roadmap Rewards Programs 45

Oracle

SEPTEMBER 13, 2018

Innovations in Service: CX Service General Session. Attendees will also learn best practices and see the solution roadmap. Note that event details are subject to change. General session featuring Stephen Fioretti, VP Outbound Product Management, Oracle. The Future of Knowledge Everywhere. Visit the registration page.

2018 45

2018 Roadmap Events Innovation 45

Call Experts

OCTOBER 5, 2023

Disaster Recovery and Redundancy Unforeseen events can disrupt operations. Technology Roadmap Inquire about the contact center’s technology roadmap and future plans. Stay Informed About Industry Trends Stay informed in terms of the latest trends and innovations in call center management and customer service.

Contact Center 105

Contact Center Call Center 2027 Customer Satisfaction 105

Calabrio

JANUARY 2, 2020

From January 13, all email communications such as product updates, event invites (including webinars) and thought leadership content will come from a Calabrio.com email address. Seamless and consistent communications. We’ve made it easy to communicate with us. Join us on LinkedIn , Twitter and Facebook.

White Paper 76

White Paper Social Media Webinar 2020 76

Lithium

MARCH 2, 2021

Khoros Roadmap Webinar | Resource Round-up | 2021 Q1. Webinars & Events. Marketing Roadmap Deep Dive Webinar. Khoros Roadmap Webinar | February 2021. Take part in Atlas discussions and contribute to this innovative community. Here’s the Atlas content you do not want to miss! Understanding TikTok for Brands.

2021 52

2021 Webinar Roadmap Blog 52