Experience Investigators by 360Connext

AUGUST 22, 2023

At the customer level, consider data like purchase history, issues or tickets submitted, referrals made, and attendance or participation in your events and training. An executive invested in the customer experience will inspire innovation and motivate their team. Let your Customer Experience Mission Statement guide your teams.

Customer Experience 143

Customer Experience Customers Feedback Customer Centricity 143

One Millimeter Mindset

JULY 3, 2018

It is time for a mid year workforce innovation break! This midyear workforce innovation blog post review links to the top 5 blog posts that readers find relevant and valuable. As a Professional of Worth, target continuous collaborative workforce innovation. Innovative Collaboration Cultures evolve Customer Experience [link].

Innovation 44

Innovation Blog Engagement Workshop 44

Totango

FEBRUARY 12, 2025

Then, we accelerated our innovation by announcing Unison, our new AI-powered customer intelligence engine , made possible by an acquisition that augmented our team and tech stack. It takes two to tango The updated logo reinforces innovation and momentum, while clarifying that we support enterprise businesses and revenue leaders.

Brands 62

Brands 2024 Customer Success 2025 62

Thematic

APRIL 17, 2019

Using Insights From Quantitative And Qualitative Data To Drive Product Roadmaps. It means everything from innovation and foundational research to evaluative research. Alyona: So what was your approach for taking insights from all these sources and using them to drive the product roadmap? Alyona: Awesome.

Roadmap 63

Roadmap Insights Definition User Experience 63

Lithium

JUNE 27, 2023

What you can expect from this event: Get actionable techniques to drive community growth, member engagement and business impact Learn new ways and best practices to innovate with your community Discover Aurora, the next generation of community experience Check out these resources to get ahead!

2023 52

2023 Innovation Roadmap Events 52

Talkdesk

NOVEMBER 26, 2019

Additionally, attendees had the exclusive opportunity to preview the new Talkdesk innovation roadmap and updates. Check all the great photos from the event. Raffles galore!

Contact Center 78

Contact Center 2019 Roadmap Leadership 78

Clarivate

DECEMBER 12, 2023

Now, as we continue to innovate and invest in FoundationIP, it’s more powerful than ever. The return of in-person events Everything we do is built around the IP professionals we serve. It was a fantastic event—we hope you can join us for the next one at Clarivate Ignite in San Diego, California!

Innovation 59

Innovation Management 2023 Roadmap 59

Thematic

APRIL 17, 2019

How to Use Insights To Drive Product Roadmap. It means everything from innovation and foundational research to evaluative research. Alyona: So what was your approach for taking insights from all these sources and using them to drive the product roadmap? Alyona: Awesome. It means usability testing. It means brand awareness.

Roadmap 54

Roadmap Customer Insights Insights Definition 54

Customer Bliss

NOVEMBER 15, 2018

When starting out in her role as Vice President and CXO, Samantha spent a lot of time with the sales team at events and quickly learned from them that the Co-op’s products and services weren’t up to par with customer needs. Doing a user experience audience was really the secret sauce for giving us the roadmap for what we needed to do.

Leadership 128

Leadership Chief Customer Officer Financial User Experience 128

CSM Magazine

SEPTEMBER 18, 2023

Tailored specifically for Operations and IT specialists, Contact Centre Team Leaders and Managers, the event was an insightful nexus of industry experts and like-minded professionals discussing the future of CX. Sabio Group’s Chief Innovation Officer, Stuart Dorman, took the helm at the start of the event.

Customer Experience 59

Customer Experience Roadmap Multi-Channel Events 59

Totango

MARCH 12, 2019

The good news is that onboarding in the digital era has become easier; interactions happen faster, communication is streamlined, and customer success software can notify you of important events. Let’s go over a few ways to make innovations in the digital era of communication work for you. Automate a variety of campaigns.

Roadmap 80

Roadmap Fashion Measurement Customer Success 80

Storyminers

AUGUST 28, 2017

From their answers, we are learning that the better customer experiences are coming from innovation-friendly companies. Russell Wager’s approach is to create advocates (at events, in their vehicles, etc.) I was invited to ask questions of the customer experience leaders on their success tactics. by giving them smiles.

Brands 140

Brands Healthcare Roadmap Events 140

Calabrio

JANUARY 2, 2020

From January 13, all email communications such as product updates, event invites (including webinars) and thought leadership content will come from a Calabrio.com email address. Seamless and consistent communications. We’ve made it easy to communicate with us. Join us on LinkedIn , Twitter and Facebook.

Brands 88

Brands White Paper Social Media Webinar 88

ChurnZero

APRIL 22, 2022

Customers love our weekly Fighting Churn newsletter and monthly industry webinar program , not to mention the RYG Customer Success events that include our must-attend annual conference in Washington, D.C. We’re not just there because it’s the right way to innovate. this October. 3: We champion ChurnZero’s customers.

2022 98

2022 Customer Success Roadmap Events 98

Second to None

MAY 17, 2019

Whereas startups in the west may begin by creating a promising app and obtaining funding through its predicted success, worrying about the business model and finances later, those in the midwest look for a sturdy roadmap with tangible steps and objectives. Our solutions are developed on the basis of solid research and statistical science.

B2B 90

B2B Roadmap Brands Culture 90

Calabrio

JANUARY 2, 2020

From January 13, all email communications such as product updates, event invites (including webinars) and thought leadership content will come from a Calabrio.com email address. Seamless and consistent communications. We’ve made it easy to communicate with us. Join us on LinkedIn , Twitter and Facebook.

White Paper 76

White Paper Social Media Webinar 2020 76

Lithium

MAY 3, 2022

Join us as the Khoros product team shares recent innovations to the Khoros platform and walks through upcoming releases on our roadmap. In this webinar you’ll: Learn about key innovations and investments across the Khoros platform. Ask our product leaders about our current and future innovation during a live Q&A.

Multi-Channel 52

Multi-Channel Webinar Social Media Roadmap 52

Kayako

OCTOBER 27, 2016

You can accomplish this by: Creating a “get to know you” event when you join. When creating the event ensure everyone is aware it’s for getting to know each other, not a formal meeting. Maintaining the status quo is not a good for innovation. Conceptualize where support lies in the product roadmap.

Management 89

Management Culture Social Media Roadmap 89

Lithium

MARCH 5, 2024

Khoros Fresh Features Product Release & Roadmap Webinar : Join our upcoming Fresh Features webinar to learn about recent releases, new product enhancements, and future roadmap from the Khoros product team. We've introduced metrics for Events and new metrics for Ideas. Community Aurora 24.2

2024 52

2024 Social Media Roadmap Webinar 52

Lithium

NOVEMBER 1, 2022

It’s Me Care: A Cost Savings Series from Khoros A few years ago, a Khoros customer found truly stunning success while using the Care platform, even when the odds were stacked against them with a vast influx of volume during a nationwide event and promotion. Webinars & Events Some event areas are limited to Khoros customers only.

2022 52

2022 Roadmap ROI Social Media 52

Lithium

APRIL 2, 2024

RECAP] Khoros Fresh Features Product Release & Roadmap Webinar : The following on-demand Q&A and accompanying resources are intended to summarize recent releases, enhancements, and current plans for Khoros products, functionality, and other services to help you unlock the full power Khoros has to offer.

2024 52

2024 Webinar Roadmap Events 52

BirdEye

JULY 15, 2024

Join us for Birdeye View Conference 2024 , the premier virtual conference designed to give your business the ultimate competitive edge with AI innovation. Birdeye View 2024: Event highlights Whether you’re a small business , a multi-location enterprise , or an agency, Birdeye View 2024 is tailored for you.

2024 59

2024 Social Media 2023 Events 59

Lithium

AUGUST 3, 2021

Sign up now Influence our roadmap. Webinars & Events Some event areas are limited to Khoros customers only. Integrate Zoom with Community Events Khoros Community Events now supports full integration with Zoom Meetings and Webinars. Take part in Atlas discussions and contribute to this innovative community.

2021 52

2021 Webinar Events Download 52

Call Experts

OCTOBER 5, 2023

Disaster Recovery and Redundancy Unforeseen events can disrupt operations. Technology Roadmap Inquire about the contact center’s technology roadmap and future plans. Stay Informed About Industry Trends Stay informed in terms of the latest trends and innovations in call center management and customer service.

Contact Center 105

Contact Center Call Center 2027 Customer Satisfaction 105

CSM Magazine

MAY 14, 2024

Avaya has unveiled a series of important enhancements to the Avaya Experience Platform (AXP), that further Avaya’s leadership in Enterprise CX as well as its commitment to delivering Innovation without Disruption.

Healthcare 52

Healthcare Innovation Employee Experience Customer Journey 52

Retently

FEBRUARY 21, 2024

Understanding your marketing channels Having a clear understanding of your marketing channels is like having a roadmap to guide your marketing efforts. Likewise, for companies using traditional marketing methods, these surveys can assess the impact of non-digital efforts like flyers and in-person events. How Did You Hear About Us?”

Social Media 78

Social Media Advertising Events Insights 78

One Millimeter Mindset

OCTOBER 15, 2018

Or, let’s say a client is frustrated with their career trajectory and wants me to develop their next-steps professional roadmap. Hire me to speak or conduct a workshop at your next corporate or association event. Before I develop a strategic business growth program to take them “there,” I want to see their books. Contact me.

Workshop 142

Workshop Roadmap Customer Success Leadership 142

ChurnZero

JANUARY 8, 2021

In his new role at Hubb, Phillip will manage driving customer retention and engagement, overseeing profitable client expansion and growth, and developing strategic partnerships and alliances to support the event management ecosystem. Follow Phillip on LinkedIn. . Diane Gordon, Senior Vice President of Customer Success, Validity.

2021 98

2021 Customer Success Chief Customer Officer Leadership 98

Oracle

SEPTEMBER 19, 2018

General Session: The Latest CX Innovations for Sales. Your Roadmap of the Future for Sales and Service. Note that event details are subject to change. Here are 5 of the upcoming, must-see sales-focused sessions. You can also view the full sales session catalog here. Ready to register for Oracle OpenWorld today?

2018 49

2018 Sales Roadmap Loyalty 49

One Millimeter Mindset

JULY 5, 2018

Also, are you planning for your next association meeting or organization event? Why not bring me in to conduct one of my One Millimeter Mindset breakout sessions on Professional Innovation, Storytelling, Workforce Collaboration, Us versus Them Mindset, or Customer Retention! Ready to develop a more effective CX strategy? Contact me.

Blog 44

Blog Customer Experience Customer Retention Workshop 44

Oracle

MARCH 12, 2018

Next Generation Contact Centers – How Innovations Will Transform Service. Learn where Oracle is investing to help brands deliver innovative, proactive engagements. Presenters will discuss how a strong digital point of view leads to great customer experiences, and will also include a solution overview and roadmap.

2018 45

2018 Customer Experience Contact Center Roadmap 45

Oracle

SEPTEMBER 13, 2018

Innovations in Service: CX Service General Session. Attendees will also learn best practices and see the solution roadmap. Note that event details are subject to change. General session featuring Stephen Fioretti, VP Outbound Product Management, Oracle. The Future of Knowledge Everywhere. Visit the registration page.

2018 45

2018 Roadmap Events Innovation 45

Lithium

OCTOBER 4, 2022

Khoros Innovate On-demand + Roadmap Resource Roundup Our latest roadmap aims to help you break down information silos and fragmented systems. 2022 Khoros Kudos Awards Winners and Runner-Ups We announced the Kudos Awards Winners and Runner-Ups at Khoros Innovate last week. Available On-demand.

Roadmap 52

Roadmap Travel Hospitality Social Media 52

Oracle

JANUARY 24, 2019

Innovations in Chat, Messaging, Video, and Inlays: How It All Works Together. A lot of innovation has occurred in recently around live chat, messaging channels, video chat, and how these experiences are wrapped using inlays. Oracle Field Service Vision and Roadmap. Note that event details are subject to change.

2019 40

2019 Customer Experience Roadmap Innovation 40

Kustomer

NOVEMBER 9, 2023

To achieve this vision, we’re excited to announce our upcoming virtual event, the AI/CX Virtual Summit 2023 , scheduled for December 12th. This event is not just another industry gathering; it’s a unique opportunity to explore the transformative potential of AI in CX. The answer lies in the rapidly changing landscape of CX.

2023 52

2023 Events E Commerce Blog 52

One Millimeter Mindset

AUGUST 22, 2018

Providing compelling speaking programs and workshops focused on professional innovation, workforce engagement and customer success for customer retention. Especially when we now have a roadmap and an actionable, accountability plan. This week, I am engaged in what I love and what I do best. And then what happens? Contact me.

Workshop 51

Workshop Customer Retention Roadmap Innovation 51

Gainsight

OCTOBER 7, 2019

What a way to expedite our product roadmap, ensuring our priorities are in line with our customers and meeting their demands. Since the inaugural event, attendance has grown from 300 in 2013 to 5,500 in 2019. And last year, we hosted launched our inaugural Pulse World Tour event series in Austin, and Chicago.

Customer Success 13

Customer Success Customer Centricity Healthcare Events 13