Experience Investigators by 360Connext

APRIL 30, 2024

Let’s embark on an insightful exploration of CX in the live entertainment industry. From the very first spark of interest to the warm afterglow that follows an event, we dissect the customer journey, offering strategies to heighten every touchpoint.

Events 143

Events Entertainment Customer Journey Mapping Touchpoint 143

Retently

MARCH 11, 2024

Are you curious about the genuine reactions of your attendees after they experience your event? Post-event surveys are crucial for this feedback, but the real challenge is knowing the right questions to ask. To extract meaningful insights from your post-event survey questions, cover relevant aspects of the event experience.

Events 99

Events Feedback Insights Presentation 99

InMoment XI

JUNE 30, 2022

Highlight #3: Capture Internal Data from Employees To Unlock Insights Into Emerging Markets. With your employees interacting with customers every day, don’t forget to ask them what they’re seeing and experiencing—chances are their insights will point to cost savings and retention opportunities.

Customer Experience 396

Customer Experience Customer Retention Events Communication 396

delighted

APRIL 1, 2024

Putting on a successful event is no easy feat: a lot goes into creating a positive event experience for attendees, from finding compelling speakers to inviting the right sponsors. One way to measure attendee satisfaction is by surveying them after the event with the right post-event survey questions.

Events 100

Events Feedback Net Promoter Score Touchpoint 100

InMoment XI

OCTOBER 20, 2022

If you missed out on the event, don’t worry—here are five key takeaways you can use to apply to your experience programme today! Providing colleagues with valuable insight and giving them recognition leads to better employee experience and engagement, which in turn leads to a greater customer experience.

Customer Experience 397

Customer Experience Culture Workshop Events 397

InMoment XI

OCTOBER 7, 2024

With AI-powered improvement suggestions, more robust API integrations and intelligent automation, competitor review data ingestion, and individual speaker insights from customer conversations—it’s time to take your CX program to new levels. Understand Conversational Experiences: Reduce time to insights and improve program engagement 2.

Events 243

Events Competitive Advantage Innovation 2024 243

InMoment XI

JANUARY 25, 2022

Contrary to popular belief, feelings like these existed long before the COVID-19 pandemic; that event, and the stress that came with it, simply added fuel to an existing fire. One of the hard truths about The Great Resignation is that many departing employees feel that their former organizations lacked a supportive workplace culture.

Engagement 397

Engagement Culture Document Employee Experience 397

Alida

NOVEMBER 6, 2019

At our very own Insights Day event in San Francisco, some of our most successful customers—VMware, Stitch Fix, and Red Bull—all took to the stage to discuss how they each effectively leverage customer insights to establish strong relationships with stakeholders , create personalized customer experiences, and fuel product innovation.

Customer Insights 173

Customer Insights Insights Events Innovation 173

InMoment XI

JULY 13, 2023

The panelists engaged in insightful discussions, sharing their organisational challenges and best practices, while attendees were to engage in polls aimed at answering three key questions on preparedness, challenges, and changes related to Consumer Duty. How Prepared Do You Feel for Consumer Duty?

Consumers 369

Consumers Financial Competitive Advantage Customer Centricity 369

eglobalis

AUGUST 28, 2024

Libertarianism: In the context of free will posits that humans possess genuine free will and that our actions are not determined by prior events or natural laws. This view maintains that free will is incompatible with determinism (the idea that every event is caused by preceding events).

Customer Experience 261

Customer Experience Events Customer Service Representative Culture 261

InMoment XI

OCTOBER 25, 2024

Whether you are curious about other programs/ROIs, want to gain a better understanding of options in the market, or are insight-obsessed like us, you can gain unlimited access to all of our valuable calculators by simply entering your email. As a result, you don’t miss out on any insights and can prioritize your responses accordingly.

Feedback 195

Feedback Management Social Media 2024 195

Experience Investigators by 360Connext

OCTOBER 5, 2021

There are CX leaders who focus primarily on customer insights, like Voice of the Customer programs. Organize educational events with speakers from both inside and outside the organization focused on customer experience. Challenge attendees to participate in some ways beyond the events.

2021 367

2021 Social Media Contact Center Customer Journey Mapping 367

GetFeedback

MAY 9, 2019

Two customers can view the same experience in completely different ways due to many factors that influence their interpretation of events — their upbringing, cultural background, motivations, and much more. Customer insight: Customer data should be captured across the entire journey to identify trends, issues, and take action in real time.

Article 337

Article Customer Experience Metrics Customer Journey Mapping 337

eglobalis

JULY 31, 2024

These platforms provide deep insights into customer feedback and behaviour, enabling businesses to make data-driven decisions to improve CX. Analytics and Reporting Tools Solutions like Google Analytics, HubSpot, and (Salesforce)Tableau among others provide in-depth insights into marketing performance across various channels.

Customer Experience 328

Customer Experience Social Media 2024 B2B 328

InMoment XI

JUNE 28, 2022

Spotlight : An award-winning, sophisticated AI-based and natural language processing (NLP) power-user application for real-time automated insights discovery from all types of customer experience signals to improve customer and employee acquisition or customer recovery and retention. Read more here! Realizing the InMoment Mission. ??Improving

2022 74

2022 Feedback 2021 Technology 74

Alida

OCTOBER 4, 2016

Online communities are now an important tool in gaining ongoing customer feedback and insight. In particular, insight communities —private, online communities made up of carefully selected groups of customers who develop long-term relationships with brands—are now used by hundreds of customer-centric global brands. Don’t be a bore.

Engagement 250

Engagement Entertainment Insights 2016 250

InMoment XI

APRIL 26, 2022

Such mistakes can quickly become viral via social media, review sites, and other tools, creating headaches both for brands and the customers (or employees) at the heart of such events. In this case, if your goal is to create more inclusive experiences, you should consider which audiences you need to reach out to and how to do so.

Customer Experience 370

Customer Experience Employee Experience Social Media Roadmap 370

InMoment XI

NOVEMBER 7, 2024

Data-Driven Insights Customer experience automation software can analyze automated interactions to provide insights into common customer preferences, behaviors, and pain points. With InMoment’s XI Platform, you can automate event-based workflows that allow you to respond to customer actions as they happen.

Customer Experience 195

Customer Experience 2024 E-support Touchpoint 195

BirdEye

MAY 30, 2023

Check out these tips to help your SMS feedback campaigns to unlock valuable insights from customers. This lets the customer share their experiences in their own words which provides more meaningful and detailed insights. Use these insights to improve your products, services, or messaging. How much does a text survey cost?

Insights 95

Insights Net Promoter Score Events Feedback 95

InMoment XI

AUGUST 31, 2023

This year’s event is jam-packed with hands-on demonstrations, workshops, and interactive opportunities to help you extract tangible value from our speakers, as well as gain applicable knowledge for your experience programme. Integrated Insights : Delivering both leading innovative technology and strategic expertise to deliver ROI.

2023 195

2023 Workshop 2024 Events 195

Beyond Philosophy

JUNE 25, 2021

They are all part of three news stories that, believe it or not, give you insight into improving your Customer Experience. It means that companies, stores, and live event venues would not be allowed to request verification of vaccination. Florida and Alabama have passed laws making vaccine passports illegal. Forbes.com. 31 March 2021.

Insights 153

Insights Customer Experience 2021 Books 153

InMoment XI

MARCH 10, 2022

Unfortunately, this attitude and the events precipitating it have a big impact on customer experience (CX), which means that CX professionals like you face the daunting task of keeping your CX program effective in the face of multiple challenges. However, as the old adage goes, hope is not a plan. What comes after that, though?

Social Media 370

Social Media Document Insights Events 370

Experience Investigators by 360Connext

AUGUST 6, 2024

Special Co-host David Avrin joins Jeannie Walters on Experience Action to highlight current events and innovations in customer experience (CX) and discuss their impact for CX leaders. This episode is packed with insights to help businesses create smoother, more satisfying customer experiences. Ready for another CX Pulse Check?

2024 300

2024 Entertainment Books Culture 300

InMoment XI

MAY 10, 2024

Below are the top six insights extracted from the event that have the potential to transform your CX strategy: #1: AI Paves the Way for Future CX Programmes Integrating artificial intelligence (AI) into CX strategies isn’t just about future-proofing; it’s about seizing opportunities now.

Social Media 195

Social Media Demo Insights Loyalty 195

ShepHyken

JUNE 23, 2021

With that said, the answer I’m about to give applies not only to the last year and COVID-19, but also any time a business experiences negative national and world events, including economic downturns, terrorism, and yes, even global pandemics. During tough times of any type, certain businesses struggle. Follow on Twitter: @Hyken.

Insights 147

Insights Customer Service Training Retail Events 147

InMoment XI

OCTOBER 18, 2023

After a successful XI Forum Europe featuring 9 EMEA customer experience experts , 200+ engaged delegates, 8 insightful workshops, and plenty of networking, it’s safe to say that the event was a hit! If you couldn’t attend the event, fear not! That means capturing insights from every touchpoint and channel.

Customer Experience 195

Customer Experience 2023 ROI Return on Investment 195

InMoment XI

APRIL 18, 2023

Mary Anne Ghobrial is the director of Australia’s largest customer experience event— The Customer Show. The Customer Show launched in 2022, and the premise behind the event is to bring together everyone playing an active—or even a passive—role in the customer journey. Different teams have different goals and incentives.

ROI 195

ROI 2023 Events Insurance 195

InMoment XI

JULY 1, 2024

According to Forrester, fewer than 10% of enterprises are advanced in their insights-driven capabilities. By equipping your organization with predictive analytics tools, you can gain rich insights into customer behavior, make data-driven decisions, and optimize business operations. What is Predictive Analytics?

Social Media 195

Social Media Healthcare Retail Insights 195

Experience Investigators by 360Connext

JANUARY 18, 2022

What actions are taken at the organizational level to gather feedback, understand insights, and take action to continuously improve the customer experience? Some organizations are committed to CX Day or other important days to provide events, trainings, or celebrations on behalf of their customers.

Culture 378

Culture Customer Centricity Customer Journey Feedback 378

CSM Magazine

FEBRUARY 12, 2024

Corporate events serve as a powerful platform for networking, brand promotion, and industry engagement. To host an event that not only stands out but also resonates within your industry requires careful planning, innovation, and attention to detail. Careful tracking of these objectives will also facilitate post-event analysis.

Events 95

Events Entertainment Transportation Workshop 95

InMoment XI

OCTOBER 17, 2023

They’re constantly changing and adapting to world events, new trends, upgraded technology, and more. In this video, our Senior Director of Strategic Insights Funda Whitaker paints a clear picture of how XI Blueprint can get CX programs “unstuck.” And that’s a good thing! Still Unsure of How to Get Started? Want to learn more about it?

Customer Experience 370

Customer Experience Net Promoter Score ROI NPS 370

InMoment XI

JANUARY 19, 2024

Prescriptive analytics is a type of advanced analytics that focuses on providing recommendations and insights to optimize decision-making. These tools allow your business to digest analytical insights in the way that makes the most sense for your company. What is Prescriptive Analytics?

Events 195

Events E Commerce Retail Insights 195

GetFeedback

FEBRUARY 12, 2019

This feature helps companies connect with modern customers on their favorite channel and collect even more customer experience data, giving them the insights they need to deliver great experiences and boost loyalty. Today we’re excited to announce the newest addition to our suite of survey distribution channels: SMS.

Omnichannel 236

Omnichannel Transportation Demo Feedback 236

GetFeedback

DECEMBER 26, 2018

Any time you want customer insight into one of the following areas, you can use a CSAT survey: Customer support interactions. Conference and event feedback. This kind of insight can prove the success of initiatives. When to use CSAT. Sales interactions. Customer onboarding. Overall customer health and sentiment.

Customer Satisfaction 286

Customer Satisfaction Measurement Net Promoter Score Feedback 286