Thematic

MARCH 2, 2025

This staggering statistic highlights why businesses must prioritize customer insights and invest in analysis tools to understand their audience better. So, what are customer insights? Customer insights are actionable understandings derived from customer data that help businesses improve their strategies. So, let’s go!

Customer Insights 62

Customer Insights Insights Social Media Feedback 62

Joe Rawlinson

NOVEMBER 3, 2024

This leads to more accurate insights and targeted advertising. This is especially beneficial for high-traffic retail stores or promotional events. It channels quick data capture into your backend management systems. It results in incorrect profiling and misguided marketing efforts.

Innovation 78

Innovation Customer Service Multi-Channel Loyalty Programs 78

BirdEye

MARCH 6, 2025

That was Black Bear Diner s goal as a multi-location restaurant aiming to stand out among hungry diners. A multi-location business will benefit from local SEO , ensuring that each location appears in relevant search engine results. Ensure all information is accurate and matches other online channels. Increase online presence.

Social Media 85

Social Media Multi-Channel Advertising Feedback 85

Optimove

MARCH 25, 2025

AI-orchestrated gamification blends behavioral insights with real-time engagement to drive loyalty, increase lifetime value, and enhance personalization at scale. Through out-of-the-box integrations with solutions like Captain Up and Gamanza Engage , real-time gamification events sync automatically with customer data.

Multi-Channel 52

Multi-Channel Sports Download Events 52

BirdEye

DECEMBER 16, 2024

Today’s storage customers reach out through multiple channels at all hours, expecting quick, personalized responses. As competition intensifies and customer expectations evolve, success requires deeper insights and more sophisticated decision-making processes.

Management 52

Management Multi-Channel Social Media Demo 52

BirdEye

DECEMBER 4, 2024

What the customer sees on these channels heavily influences his or her final purchasing decision. Here are some effective ways to manage your local reputation in the UK: Participate in local business groups and engage in community-centric events. That is why reputation management is essential for every business in the UK.

Management 52

Management Multi-Channel Social Media Demo 52

BirdEye

NOVEMBER 18, 2024

This is how property managers connect with and serve their tenants through: Smart lead generation and conversion The lead management process in property management demands constant attention across multiple channels and time zones. Property-specific insights Granular analysis reveals optimization opportunities at every level of operation.

Management 52

Management Multi-Channel Social Media Insights 52

BirdEye

DECEMBER 30, 2024

This guide dives into proven tactics, innovative tools, and actionable insights to help you master lead generation for medical businesses. For multi-location healthcare companies, the challenge goes beyond attracting leadsits about delivering consistent, locally relevant messaging.

Healthcare 52

Healthcare Multi-Channel Social Media Advertising 52

Optimove

NOVEMBER 28, 2024

See the difference control groups make in this guide Download Now Why it Matters: The convergence of Black Friday and the NFL creates a rare opportunity for marketers to capitalize on heightened consumer engagement across two major events. How Optimove Empowers Retailers and Sports Betting Sites 1.

Sports 59

Sports Retail Multi-Channel Download 59

TechSee

JUNE 16, 2022

If you want to stay ahead of the game, follow them on Linkedin, Twitter, or YouTube or try meeting them at key industry events – their enormous impact is bound to become a catalyst for change in the space. His YouTube channel is a fantastic source of inspiration about customer experience and customer centricity in a digital world.

Customer Service 251

Customer Service Contact Center 2022 Magazine 251

BirdEye

DECEMBER 27, 2024

This makes a multi-platform approach essential for comprehensive online reputation management. It requires regular updates to showcase seasonal menus and special events and prompt responses to customer feedback. Building your restaurant’s online reputation Every guest interaction with your restaurant leaves a digital footprint.

Multi-Channel 52

Multi-Channel Social Media Feedback Guest Experience 52

BirdEye

JANUARY 24, 2025

In this blog, you’ll learn proven strategies and actionable insights to leverage social media effectively, prioritize the right platforms, and optimize your efforts to get the most out of your social media efforts. Create a long-term content calendar Consistency is key to maintaining active social media channels.

Social Media 52

Social Media Hotels Marketing Travel 52

Retently

OCTOBER 23, 2024

This insight enables brands to develop a customer-centric strategy that enhances engagement and builds loyalty. Stores can use these surveys through various channels like email, in-app, chat/messenger, or SMS. The key is to choose the survey channel that best fits your brand’s needs and target audience.

Retail 109

Retail NPS Touchpoint Feedback 109

Optimove

FEBRUARY 23, 2025

To the stakeholders of Optimove: Every year, I prioritize listening to leading marketersour customersbecause their concerns provide insights that help shape the future of marketing. Marketers can query data, create custom views, and export insights for downstream analysis. Its a big painheavy liftingand here, it was all together.

2024 52

2024 Multi-Channel 2025 Financial 52

BirdEye

MARCH 4, 2024

In fact, according to Birdeye data , 36% of multi-location marketers send personalized messages to their customers daily. API integrations allow dripping across multiple channels like email, SMS, or web ads. Insight through analytics In-depth tracking of drip campaigns provides data like open rates, click rates, and conversion rates.

Marketing 111

Marketing Multi-Channel Events Demo 111

Experience Investigators by 360Connext

SEPTEMBER 16, 2024

Journey maps identify critical customer touchpoints , including offline and online channels and touchpoints. UXPressia : This customer experience mapping and management platform enables multiple views, like an integrated multi-persona journey and individual journeys. And this journey starts before they’re even a customer.

Customer Journey Mapping 162

Customer Journey Mapping Customer Journey Multi-Channel Roadmap 162

Joe Rawlinson

JANUARY 6, 2016

In the last decade, there has been an influx of customer experience platforms that all offer the ability to capture data and give actionable insights to deliver exceptional customer service. This concept plays out across every customer interaction, regardless of the channel. One Brand, Many Channels.

Exceptional Customer Service 104

Exceptional Customer Service Metrics Customer Service Average Handle Time 104

Beyond Philosophy

OCTOBER 28, 2014

I feel that in today’s age of multi-channel options for Customer “calls” it is important to note that call routing and answering applies to all channels, whether there is a call or not. Natural companies, in this case specifically, stand alone in that a person answers your call and works with you until your issue is resolved.

Customer Experience 120

Customer Experience Net Promoter Score CEM Customer Centricity 120

SurveySensum

MARCH 21, 2025

In short, integrating NPS surveys with HubSpot helps you turn insights into action effortlessly. It offers real-time insights and automation features that make it a perfect fit for HubSpot users. Send HubSpot poll responses as events and contact properties. Multi-location support for easier management across teams.

NPS 52

NPS 2024 2025 Demo 52

Talkdesk

JULY 1, 2020

Many customers prefer and expect different digital communication channel options depending on the context. million customer conversations a year through digital channels — a number that is only expected to grow in the coming months. Support agents must rely on a tool that allows them to quickly add a communication channel (e.g.

Contact Center 118

Contact Center Omnichannel Multi-Channel Social Media 118

inQuba

MAY 23, 2022

As such, their journeys are multi-touch, omni-channel and cross functional. have reported that more than half of customer interactions happen during multi-event, multi-channel journeys 3. Whether digital experiences or omni-channel, customers need to be helped towards their goals. McKinsey & Co.

Customer Journey 98

Customer Journey Management Multi-Channel Touchpoint 98

BirdEye

FEBRUARY 27, 2025

These leads can come from multiple channels, such as online listings , social media, or digital marketing. It’s essential to differentiate between two types of restaurant leads: B2B leads : These are partnerships with companies or events that can bring business clients to your restaurant. See Pricing FREE DEMO 10.

Social Media 52

Social Media Multi-Channel Demo Events 52

BirdEye

FEBRUARY 27, 2025

These leads can come from multiple channels, such as online listings , social media, or digital marketing. It’s essential to differentiate between two types of restaurant leads: B2B leads : These are partnerships with companies or events that can bring business clients to your restaurant. See Pricing FREE DEMO 10.

Social Media 52

Social Media Multi-Channel Demo Events 52

Experience Matters

APRIL 7, 2015

We work with global 5,000 clients to create multi-channel, multi-lingual feedback and research programs that engage customers, empower employees, deliver a compelling respondent experience, and provide high Return on Investment. Confirmit’s commitment to fostering innovation is nothing new. NICE Systems.

2015 97

2015 Multi-Channel 2014 CEM 97

BirdEye

MARCH 22, 2023

Some social media scheduling tools also offer analytics and insights into your brand’s social media performance. These tools allow businesses to automate the process of logging into individual social media channels and manually publishing each piece of content. Buffer Buffer is a social media scheduler with four plan options.

Social Media 98

Social Media Multi-Channel E-support Management 98

BirdEye

SEPTEMBER 20, 2024

Birdeye is at the forefront of these advancements with tools like BirdAI, which harness the power of generative AI to automate responses and provide actionable insights. Birdeye Competitors AI Competitors AI provides businesses with comprehensive insights into their competitors’ performance, allowing them to stay ahead in the market.

2024 105

2024 Innovation Social Media Demo 105

Uniphore

JANUARY 4, 2022

Analyze Analytics and insights from 100% of interactions across all channels. Ritesh has worked across a wide range of businesses including startup, growth, and multi-billion-dollar enterprises. Who should attend this virtual event and why? Conversational AI Platform. U-Self Serve. Case Studies. White Papers. Emotion AI.

2022 126

2022 White Paper Contact Center Innovation 126

NetBase

APRIL 5, 2019

At NetBase, we define social media analytics as gathering data from social channels and other online content to guide business decisions. It takes many forms, but is always about gaining actionable social insights to guide your business strategy. Facebook Insights. Video view insights and conversion tracking are great additions.

Social Media 99

Social Media Marketing Multi-Channel Metrics 99

Optimove

OCTOBER 2, 2024

See the difference control groups make in this guide Download Now Why it matters: By attending Optimove’s CRM Lightning Talks at G2E Las Vegas 2024, marketers will walk away with deeper knowledge of event-based strategies, personalization, predictive analytics, and gamification—all crucial for optimizing player engagement, retention, and loyalty.

2024 64

2024 Engagement Sports Multi-Channel 64

Optimove

AUGUST 7, 2024

Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more The Big Pictur e Optimove has partnered with gamification specialists Captain Up and Gamanza to bring AI-orchestrated gamification to the iGaming and sports betting industry.

Sports 69

Sports Multi-Channel 2012 Download 69

BirdEye

SEPTEMBER 29, 2023

It helps you define brand strategies , choose product development tools, and find the proper channels for your sales team to engage with your customers. Different marketing channels, like social media and email marketing, work differently on your target audience, depending on their preferences. But this knowledge does not come easy.

Insurance 111

Insurance Social Media Multi-Channel Advertising 111

Optimove

JULY 7, 2019

Autonomously providing actionable insights that drive measurable growth. Smartly orchestrating, measuring and optimizing personalized multi-channel campaigns. Time saver for setting up campaigns, almost immediate evaluation, potential insights to improve target groups or/and communication channels.

Brands 76

Brands Multi-Channel Advertising Demo 76

Optimove

JULY 4, 2019

Autonomously receive actionable insights that drive measurable growth. Smartly orchestrate, measure and optimize personalized multi-channel campaigns. Time saver for setting up campaigns, almost immediate evaluation, potential insights to improve target groups or/and communication channels. Built for Marketers.

Multi-Channel 76

Multi-Channel Advertising Demo 2019 76

Pointillist

FEBRUARY 19, 2018

Data insights are one of the primary tools for CX enhancement. Salespeople, call center agents and employees in other customer-facing roles cannot be expected to understand a customer’s entire history and derive their own insights from it in real time. Real-time Insights Delivery. Real-time Insights Delivery.

Customer Experience 111

Customer Experience Touchpoint Customer Journey Multi-Channel 111

Martin Hill-Wilson

JUNE 8, 2015

Becoming a multi-channel contact centre is not just a matter of bulking up on new channels. I’m going to cover three main topics: Multi-channel customer experience. Multi-channel is dead centre within a massive change impacting every aspect of how we do business. So please join in when inspired!

Multi-Channel 67

Multi-Channel 2015 Insurance 2003 67

QuestionPro Audience

APRIL 16, 2018

Having said that, market research tends to get overlooked in the event space. It’s time to dust off the usual signage, call an event provider for a booth, and send out the team with product samples. Any event should be well-researched, new or reoccurring. Any event should be well-researched, new or reoccurring.

Events 60

Events Multi-Channel Social Media Roadmap 60

SurveySensum

JULY 14, 2020

Multi-Award Winner, Nandkishor Tripathi is a Market Research Operations and CX Methodology Specialist with over 16 years of proven track record in delivering customer experience at the highest levels. He has extensive experience in designing, managing, and delivering insight-driven projects for clients around the world.

2020 132

2020 Customer Experience Magazine Consulting 132