CSM Magazine

FEBRUARY 6, 2025

Deepens Relationships Offering personalized items as rewardswhether after a purchase, during events, or even as part of a loyalty program creates a memorable moment for customers. Reward Loyal Customers Show your appreciation for repeat customers by gifting personalized merchandise as part of your loyalty program.

Loyalty 52

Loyalty Loyalty Programs Social Media Events 52

Comm100

NOVEMBER 23, 2016

So what’s the best, most direct way to show customers your commitment, and inspire loyalty in return? A solid customer loyalty program. If you want to build the loyalty program your customers deserve, this post will give you customer loyalty program ideas to turn everyday shoppers into loyal fans.

Loyalty Programs 70

Loyalty Programs Loyalty Rewards Programs Airlines 70

Happy or Not

DECEMBER 17, 2024

Customer retention and customer loyalty are crucial indicators of a successful voice of the customer program, and customer loyalty program examples can further demonstrate their impact. Step 4: develop a plan to act on customer feedback A winning VoC program requires action based on the feedback collected from customers.

Loyalty Programs 36

Loyalty Programs Social Media Net Promoter Score Loyalty 36

Optimove

MARCH 6, 2025

See the difference control groups make in this guide Download Now Why it Matters: This post is important for retail marketers as it highlights how loyalty programs extend beyond simple discounts to foster deeper engagement and long-term brand affinity. A transaction may be hours, days, or weeks down the road. #4.

Retail 59

Retail Loyalty Loyalty Programs Omnichannel 59

BirdEye

APRIL 28, 2023

Social media marketing Consumers generally prefer to choose brands they trust and can obtain reliable information about online. And they are increasingly using social media to get that information. In fact, 75% of online users take to social media to research a brand or product.

Insurance 98

Insurance Marketing Social Media Loyalty Programs 98

InMoment XI

OCTOBER 3, 2024

While these strategies can vary based on your business model or resources available to your customer experience program, these proven strategies can help any organization reduce customer churn and improve customer retention. 79% of consumers say that loyalty programs caused them to purchase from an organization more frequently.

Customer Retention 195

Customer Retention 2024 Guest Experience Loyalty Programs 195

PeopleMetrics

APRIL 10, 2017

With your business’s website and social media accounts, you can interact with customers anytime, anywhere. Use social media to publish posts that start a conversation, or questions that implore customers to share their opinions. Hold Events. The way to reach customers is to engage with them directly.

E Commerce 102

E Commerce Social Media Loyalty Programs Events 102

Think Customers

JANUARY 17, 2025

There was little discussion about AI as a technology at the event, which marked a change from recent years. Ultas loyalty program is 44 million members strong, with 95% of purchases made through the program, said Josh Friedman, vice president of digital products for Ulta. In 2025, 37% of U.S.

Retail 52

Retail Social Media 2028 2025 52

BirdEye

JULY 5, 2023

Grow brand awareness – Satisfied customers are likely to share their stories and promote your business in their immediate circle via word of mouth or social media channels. Customer loyalty programs Customer loyalty programs are a staple in all marketing strategies.

Marketing 98

Marketing Social Media Loyalty Programs Customer Retention 98

BirdEye

DECEMBER 27, 2024

While some diners rely heavily on Google reviews, others might prefer specialized restaurant review sites or social media platforms for their dining decisions. It requires regular updates to showcase seasonal menus and special events and prompt responses to customer feedback.

Multi-Channel 52

Multi-Channel Social Media Feedback Guest Experience 52

Retently

NOVEMBER 21, 2018

The idea was straightforward – Apple asked users to share photos they took with their iPhones on social media, using a designated hashtag. To do that, they started the Cisco Champions program , a community initiative that encouraged said advocates to talk about Cisco’s brand across their networks and social media channels.

Marketing 111

Marketing Social Media Events Net Promoter Score 111

BirdEye

APRIL 25, 2023

Use social media to promote 4. Loyalty incentives programs 15. Participate in local events 17. Use social media to promote Understanding how to promote your local business on social media is critical. Attract subscribers using your website and social media channels.

Seminar 98

Seminar Social Media Advertising Workshop 98

CSM Magazine

OCTOBER 21, 2024

Technology: Your Wingman, Not the Main Event Technology can enhance the experience, but it shouldn’t be the experience. User-Friendly Loyalty Programs Nobody needs another loyalty card that sits gathering dust at the bottom of a wallet. A great rewards program is intuitive, easy to join, and worth the effort.

Retail 52

Retail Engagement 2029 Customer Experience 52

Optimove

FEBRUARY 12, 2025

Examples: Make sure to: Provide discounts on spring-themed items for holiday shoppers Launch loyalty programs that give early access to seasonal collections Promote Christmas in July campaigns to re-engage customers mid-year #4. Year-round: Engage with ad-hoc campaigns tied to special events like birthdays or early bird promotions.

Customer Retention 52

Customer Retention Loyalty Programs Download Loyalty 52

ClearAction

MAY 28, 2015

Q: When companies don’t get it right, customers are taking to social these days to gripe about it and get action. A: Yes, but “ social media ” tends to be rigidly defined as Facebook, LinkedIn, Twitter, and other popular platforms. Q: What does “micro level” problem solving in customer experience mean?

Customer Experience 110

Customer Experience Social Media 2008 Customer Experience Management 110

Beyond Philosophy

JUNE 11, 2015

…just how jaded and seeking for social interaction have customers become, in their relationships with vendors and their loyalty and engagement programs, that experiences need to always be fun and inclusive? This gave gaming something of a Philosopher’s Stone, or magic wand, aura. The post Where Is Gamification Going?

Loyalty Programs 106

Loyalty Programs Loyalty Consumers Retail 106

CSM Magazine

SEPTEMBER 18, 2018

A packed hall is a good sign for an event hosting provider, because spectators constitute a major revenue opportunity for them. According to Juniper Research , global mobile and wearable-device ticket sales are expected to reach $14 billion this year, making up 54% of total digital purchases for events and transportation.

Events 56

Events Loyalty Programs Transportation Sports 56

BirdEye

APRIL 20, 2023

From optimizing your website to leveraging social media, we’ll cover everything you need to know about local lead generation so that you can start growing your business today. For the bakery to reach these target customers, it must implement digital strategies such as paid search ads and social media campaigns.

Social Media 98

Social Media Multi-Channel Metrics Advertising 98

Influitive

OCTOBER 11, 2015

However, loyalty can generate revenue on another front: demand gen. Customer engagement really begins the moment a buyer spots a mention of your company on social media, or hears about your product from a peer in their industry. This social proof will help you attract more prospects, close more deals and shorten the sales cycle.

Customer Engagement 111

Customer Engagement Loyalty Engagement Social Media 111

InteractionMetrics

MARCH 27, 2025

Develop Reward and Loyalty Programs Loyalty programs aren’t just about offering punch cards or reward points (although sometimes, they can be). Theres tons of room for creativity when you offer a loyalty program. And when you build a good loyalty program, customers feel truly valued.

Customer Retention 52

Customer Retention Metrics Net Promoter Score Loyalty Programs 52

Experience Investigators by 360Connext

JULY 2, 2019

Negative reviews — at least those that include suggestions — on social media channels or review sites are coming from customers who care. The original format included ways to vote and comment on submitted ideas, but now the brand relies on suggestions from social media and a form to submit directly, sans community.

Customer Journey Mapping 110

Customer Journey Mapping Social Media Fashion Customer Journey 110

TechSee

JULY 23, 2019

Target experienced a POS failure during peak hours on Father’s Day, paralyzing its store operations and prompting angry posts on social media. Accelerated Concepts’ survey highlighted that 20% of retailers do not have a backup connectivity solution in place in the event that their primary POS system goes down.

Retail 129

Retail 2018 Sales 2024 129

Customer Guru

JUNE 26, 2018

Further, an impact strategy that Sephora follows is building loyalty using its ‘VIB Loyalty Program’ that ensures free gifts, various event offers, and discounts to its members, also collecting data in the process. Understanding the importance of social media brand integration.

Omnichannel 82

Omnichannel Retail E Commerce Loyalty Programs 82

Retently

OCTOBER 23, 2024

How did you hear about our store (social media, referral, search engine, etc.)? Monitor and respond to feedback on social media and review sites to show customers you value their opinions. Create meaningful loyalty programs with exclusive promotions or discounts to reward and appreciate loyal customers.

Retail 109

Retail NPS Touchpoint Feedback 109

ClearAction

MAY 29, 2016

Marketing professionals think of customer experience in terms of their deliverables: the user experience of websites, campaigns, events, research, content, social media, and so forth. Customer Experience Social Media Conversations. How Marketers Think of Customer Experience.

Customer Experience 97

Customer Experience Marketing Chief Customer Officer Social Media 97

Ann Michaels and Associates

JULY 26, 2024

Implement multiple channels for customer support, such as phone, email, live chat, and social media. Gather and Act on Customer Feedback: Regularly collect feedback through surveys, reviews, and social media. Engage with Customers: Build a community around your brand through social media, forums, and events.

Loyalty 52

Loyalty Net Promoter Score Social Media Customer Journey Mapping 52

Retently

APRIL 5, 2024

In-store events and demonstrations can also create memorable experiences that can’t be replicated online. In-store events are another way to enrich the brand perception, creating a sense of community and excitement. Workshops, product launches, and live demonstrations can draw customers into the store and create buzz around it.

Retail 78

Retail Engagement Customer Experience Loyalty Programs 78

CSM Magazine

AUGUST 4, 2023

Imagine a scenario where a coffee shop actively engages with its customers through personalized loyalty programs, social media interactions, and timely promotions. Leverage Social Media Platforms Social media platforms like Facebook, Twitter, Instagram, and YouTube are great tools for engaging with your customers.

Customer Engagement 52

Customer Engagement Engagement Social Media Loyalty Programs 52

BirdEye

MAY 10, 2021

I work directly with our CRM and social media ad companies. I respond to our reviews myself, manage our print and digital campaign creation and implementation, social media content creation, email marketing. We get a lot more qualified leads and a lot more conversions off of Google than we do on social media.

Customer Journey 81

Customer Journey Social Media Events Retail 81

Comm100

OCTOBER 8, 2016

Newsletters, texts, and social media updates can help keep inform your customers about your latest blog posts. Increase your social media presence. Facebook, Twitter, and LinkedIn combined have close to 2 billion monthly active users —for this reason, your company would do well to have a solid social media presence.

Customer Retention 65

Customer Retention Loyalty Loyalty Programs Social Media 65

CSM Magazine

AUGUST 21, 2023

By understanding your customers’ preferences and behavior, you can build stronger relationships and increase their loyalty to your brand. Create a Loyalty Program A loyalty program is an excellent way to increase customer engagement and drive repeat business.

Retail 52

Retail Customer Engagement Engagement Social Media 52

Service Untitled

APRIL 21, 2014

What could beat hands on shopping during a warm Saturday afternoon; the kids eating ice-cream, the neighbors coming together planning their own social events, and merchants creating their own social media as a community effort? on our Epson ink cartridge.

Loyalty 83

Loyalty Retail Loyalty Programs Social Media 83

BirdEye

MARCH 17, 2023

Sales and marketing A business can tap into the expertise of a small business strategy consultant marketing to create an effective marketing plan that incorporates emerging digital marketing techniques, including SEO, content marketing, social media marketing, and influencer marketing.

Consulting 98

Consulting Social Media Financial Sales 98

Retently

FEBRUARY 21, 2024

Likewise, for companies using traditional marketing methods, these surveys can assess the impact of non-digital efforts like flyers and in-person events. Younger demographics might be more reachable via social media, while professional audiences might engage more through email or LinkedIn.

Social Media 78

Social Media Advertising Events Insights 78

BirdEye

AUGUST 20, 2024

In this guide, we’ll explore the most impactful HVAC marketing strategies, including SEO, social media, and email marketing, to help you grow your business and stay ahead of the curve. Use social media advertising to target specific demographics, interests, and behaviors, ensuring your message reaches the right people.

Marketing 59

Marketing Social Media Multi-Channel Loyalty Programs 59

BirdEye

NOVEMBER 7, 2023

Text abbreviations, also referred to as ‘texting abbreviations’ or ‘text acronyms,’ are short forms of words or phrases used in SMS, social media, forums, and other online platforms. Marketing campaigns SMS marketing campaigns, email subject lines or social media posts can benefit from concise yet catchy text abbreviations.

Social Media 116

Social Media Communication ROI Sales 116

BirdEye

AUGUST 7, 2023

Expand your content marketing efforts by posting content on your social media channels. Use social media marketing for brand awareness Most of your customers use social media platforms. Post one promo post for every five social media posts to avoid coming across as salesy.

Sales 52

Sales Marketing Social Media Loyalty Programs 52