delighted

NOVEMBER 3, 2022

If you want to create a great product that your customers will love (and continue to buy), you first need a great product roadmap. Haven’t built or managed a product roadmap before? What is a product roadmap? Why is a product roadmap important? A product roadmap is your plan of action for the future of your business.

Roadmap 89

Roadmap Effort Score Management Feedback 89

GetFeedback

SEPTEMBER 19, 2018

When you get answers, you can shape your sales training and product roadmap and better fulfill customer expectations. Product feedback helps guide your roadmap and inform each release. Event Feedback. Send post-event surveys to learn what attendees liked or disliked about the event. Product Feedback.

Net Promoter Score 199

Net Promoter Score Roadmap Events Feedback 199

Customer Bliss

SEPTEMBER 23, 2014

The independently planned actions of each silo clash and clang into a seemingly dim-witted chain of events that has the customer thinking; “Do they talk even to each other?” Simplify the roadmap for customers. This is the breeding ground for the lack of respect customers feel and the discontent they have with us.

Roadmap 188

Roadmap Events Customer Experience Connections 188

Thematic

MARCH 30, 2025

The most important thing you can do during your follow-up is to learn more about customer pain points to inform your product roadmap. A public feedback roadmap helps keep users informed as their suggestions move from idea to implementation. Many SaaS companies, for instance, have a live roadmap on their website or in their community.

Feedback 62

Feedback Roadmap NPS Loyalty 62

BirdEye

DECEMBER 28, 2024

Regularly update operating hours and contact information: Regular updates to operating hours, especially during holidays or special events, maintain profile accuracy. Include a blog section for sharing restaurant news, events, and culinary content. Create engaging posts about daily specials, events, and promotions.

Social Media 97

Social Media Books Demo Events 97

ChurnZero

MARCH 7, 2025

3: Customer marketing: A community helps identify champions, supports upsell/cross-sell opportunities, and provides feedback for your product roadmap. Lightweight community software works well when focused on specific areas like social interactions, events, or forum discussions. The three stages of digital community platform evolution.

Roadmap 52

Roadmap Competitive Advantage B2B 2024 52

Kustomer

JULY 24, 2020

Circle these CX events on your calendar to gain insights about the latest CX innovations, how COVID-19 is changing customers’ expectations, and dive into the smartest strategies to deliver standout customer experiences. Here is our curated list of must-attend events. This is still an in-person event. Date : July 28, 2020.

Events 52

Events 2020 Workshop Roadmap 52

Optimove

DECEMBER 18, 2024

This post offers a clear roadmap for using analytics to drive sustainable growth in a burgeoning market. Lessons for LATAM Operators: Predictive Send Times: Analyze data to identify the optimal time of day or week to send promotions, such as pre-game offers for key sporting events.

Sports 64

Sports Loyalty Programs Omnichannel ROI 64

CSM Magazine

MARCH 3, 2021

To view this free educational event, please click here. ITSM.tools principal analyst and content director Stephen Mann and Vivantio chief operating officer Andy Walsh discuss how to adopt ITIL for non-IT services, specifically for customer service management and enterprise service management.

B2B 105

B2B Roadmap 2003 Competitive Advantage 105

Integrity Solutions

SEPTEMBER 23, 2021

For organizations invest in sales training it’s often a miss when they don’t couple to that coaching or a process to support that learning event organizationally that says “we see potential in what you’re doing. The post A Roadmap For Value Based Selling appeared first on Integrity Solutions.

Roadmap 70

Roadmap Sales Leadership Insights 70

CSM Magazine

DECEMBER 9, 2024

Whether you’re still operating on-premise systems or struggling to realise the benefits of an existing cloud implementation, this event promises to deliver actionable insights for achieving genuine CX transformation without compromise. The time has come for honest conversations about cloud CX transformation.

Webinar 52

Webinar Average Handle Time Customer Satisfaction Roadmap 52

Retently

MARCH 17, 2025

Common Spikes & Seasonal Patterns Are there trends during certain times like holidays, sales events, or product launches? Post-Purchase Period Refund & return tickets usually increase after major sales events. Tracking where tickets are coming from helps allocate resources efficiently and identify channel-specific trends.

Insights 90

Insights NPS Metrics Customer Satisfaction 90

Customer Bliss

APRIL 11, 2018

Her foray into the world of event management allowed her to think more deeply about when the customer experience for people actually begins. While working with Calgary Stampede, an outdoor rodeo and festival in Canada, Jackie realized that an in-person experience doesn’t necessarily begin when the gates to an event opens.

Customer Experience 135

Customer Experience Healthcare Events Hospitality 135

McorpCX

JUNE 14, 2022

Fixing CX Potholes and Using Roadmaps for Your CX program: Insights from Forrester CX North America 2022. Here are six insights and two of the most important themes I took away from the event: But as always, there were a few key takeaways that stood out for me. But as always, there were a few key takeaways that stood out for me.

Insights 111

Insights 2022 Roadmap Customer Experience 111

Gainsight

NOVEMBER 26, 2024

Before the magic of the event gives way to the day-to-day grind, here’s a brain dump of what’s still echoing in my mind after two exhilarating days at Pulse. Embrace Hosting This year, I dove right into hosting, aiming to positively influence attendees’ experiences at the massive Pulse event. Got Pulse FOMO?

2024 52

2024 Events 2025 Consulting 52

Retently

SEPTEMBER 3, 2024

PMF surveys guide our roadmap and help identify our Ideal Customer Profile (ICP), focusing our efforts on must-have features. We’ve fine-tuned our process by strategically deploying surveys after key events, like the end of a free trial or after cancellation.

B2B 152

B2B NPS Demo Feedback 152

Thematic

APRIL 17, 2019

Using Insights From Quantitative And Qualitative Data To Drive Product Roadmaps. Alyona: So what was your approach for taking insights from all these sources and using them to drive the product roadmap? As you start to build out your product roadmap, the team asks themselves: What are we hearing all of the time? Alyona: Awesome.

Roadmap 63

Roadmap Insights Definition User Experience 63

Customer Bliss

AUGUST 15, 2017

She leads an international team across Europe which is responsible for the development and implementation of the CX Roadmap across various markets and functions. She is a regular speaker at CX events and conferences across Europe. She studied in Frankfurt (Germany) & Madrid (Spain) and lived and worked in London for three years.

Travel 204

Travel Hotels 2010 Customer Journey 204

BlueOcean

MARCH 14, 2024

But outsourcing your customer care partner isn’t a common procurement event. the next step is to collaborate on a roadmap moving forward. Get the details in this article here > The Fundamental Guide to the Contact Center RFP You know procurement inside out. Or, in other words, build a robust Statement of Work (SOW).

Contact Center 177

Contact Center Hospitality Article Customer Care 177

GetFeedback

FEBRUARY 18, 2019

Based on what you hear, you may be able to provide education about features they missed, show them how to use your product or service in a better way, or give them insight into upcoming roadmap items that will address their needs. I’m happy to announce that we’ve made some exciting changes as a result of feedback from customers like you.

NPS 199

NPS Net Promoter Score Reference Feedback 199

GetFeedback

OCTOBER 4, 2019

Product: Survey data also helps your product team create improved product roadmaps since feature requests are now based on customer expectations rather than educated guesses. The right option is the survey type that works for your particular use case.

Competitive Advantage 150

Competitive Advantage Touchpoint NPS Feedback 150

ChurnZero

JANUARY 9, 2025

If you missed the event in Washington, D.C, With these criteria in mind, you can now define when they leave the party, or exit criteria , before moving on to the next phase (or evening event). 1: Define and apply your customer lens. As 6:00 PM is usually dinner time, offering more than appetizers would result in happier guests.

Customer Journey Mapping 52

Customer Journey Mapping Customer Journey Marketing Competitive Advantage 52

Experience Investigators by 360Connext

SEPTEMBER 16, 2024

They’re all about the customer’s perspective, making them different from process maps or product roadmaps, for example. Customer journey maps are an essential extension of other documents your organization may have, including process maps, product roadmaps, and dashboards. Those tools are often internally focused, not on the customer.

Customer Journey Mapping 162

Customer Journey Mapping Customer Journey Multi-Channel Roadmap 162

Customer Bliss

AUGUST 3, 2018

Rob breaks down a formula for building a roadmap to help your organization build customer loyalty: Roadmap to Loyalty Leadership: Establish the baseline of the economic value of improving relative to the competition. It will ultimately become a very frustrating experience for the team. .

Leadership 120

Leadership Chief Customer Officer Social Media Loyalty 120

PeopleMetrics

MARCH 25, 2022

The input collected through CAB interactions is then put to use to guide specific business objectives, like product roadmapping or adjusting marketing messaging. Product roadmapping. Product or service roadmap boards. Gathering market intelligence. Strategic direction adjustments. Marketing messaging strategy. Pricing changes.

Roadmap 118

Roadmap Feedback B2B Interaction 118

InMoment XI

OCTOBER 3, 2024

However, if the account managers are informed about the product development roadmap, they will know when it is appropriate to start promoting new products or features. This could include discounts, priority access to new features or products, or invitations to exclusive events.

Customer Retention 195

Customer Retention 2024 Guest Experience Loyalty Programs 195

Talkdesk

NOVEMBER 26, 2019

Additionally, attendees had the exclusive opportunity to preview the new Talkdesk innovation roadmap and updates. Check all the great photos from the event. Raffles galore!

Contact Center 78

Contact Center 2019 Roadmap Leadership 78

Gainsight

FEBRUARY 21, 2020

Before your next roadmap planning meeting, make sure you’re not making any of the following product experience mistakes and make fixing them a priority. Are you holding a user event? Set up an in-app engagement for users within a radius of the event urging them to register. How do you prioritize your product roadmap?

Roadmap 89

Roadmap Demo Feedback Engagement 89

Experience Investigators by 360Connext

AUGUST 22, 2023

At the customer level, consider data like purchase history, issues or tickets submitted, referrals made, and attendance or participation in your events and training. At the company level, review metrics like customer retention or renewal rates, referral rates, and digital analytics like website conversions.

Customer Experience 143

Customer Experience Feedback Customers Customer Centricity 143

BlueOcean

MARCH 14, 2024

But outsourcing your customer care partner isn’t a common procurement event. the next step is to collaborate on a roadmap moving forward. Get the details in this article here > The Fundamental Guide to the Contact Center RFP You know procurement inside out. Or, in other words, build a robust Statement of Work (SOW).

Contact Center 156

Contact Center Hospitality Article Customer Care 156

Gainsight

OCTOBER 15, 2024

Their stories can inspire your own initiatives and provide a roadmap for future successes. Pulse Europe 2024 is more than just an event; it’s a movement toward greater customer success and satisfaction. The Gainstar Program is designed to turn your passion for Gainsight into meaningful rewards and recognition.

2024 52

2024 Customer Success Sports Leadership 52

Ecrion

FEBRUARY 20, 2020

Key events in the buying process. Ask yourself why you’re creating a roadmap and what you hope to learn from it. If you’re looking for a simplified version of these common roadmaps, a service blueprint might serve you well. Buyer motivation. Roadblocks and touchpoints. Set specific goals and objectives.

Customer Journey Mapping 103

Customer Journey Mapping Customer Journey Touchpoint Roadmap 103

Totango

MARCH 12, 2019

The good news is that onboarding in the digital era has become easier; interactions happen faster, communication is streamlined, and customer success software can notify you of important events. Follow a Roadmap Established by Customer Success Software. Document every customer interaction and automate tasks.

Roadmap 80

Roadmap Fashion Measurement Customer Success 80

Alida

SEPTEMBER 22, 2016

Jason Minser, director of customer research at the Washington Metropolitan Area Transit Authority, said that some of his most effective engagement activities included photo competitions and face-to-face events (like the anniversary of your insight community) because they reinforced the sense of community and camaraderie.

2016 267

2016 Innovation Marketing Insights 267

Customer Bliss

MARCH 16, 2018

Especially in the early stages, make suggestions for meetings and events that the CCO should present at, participate in, or be invited to. The CCO will be able to frame the scale of the undertaking and establish a roadmap for getting the work done over time. This is where the CCO comes in and provides significant value to the work.

Leadership 111

Leadership Engagement Chief Customer Officer Roadmap 111

Totango

FEBRUARY 12, 2025

Well also be hosting webinars, virtual meet-ups, and attending various events to ensure every customer success and revenue leader stays in tune on how critical customer-led growth is in todays market. We hope youll join us along the way!

Brands 62

Brands 2024 Customer Success 2025 62

Customer Bliss

NOVEMBER 15, 2018

When starting out in her role as Vice President and CXO, Samantha spent a lot of time with the sales team at events and quickly learned from them that the Co-op’s products and services weren’t up to par with customer needs. Doing a user experience audience was really the secret sauce for giving us the roadmap for what we needed to do.

Leadership 128

Leadership Chief Customer Officer Financial User Experience 128