Experience Investigators by 360Connext

AUGUST 22, 2023

At the customer level, consider data like purchase history, issues or tickets submitted, referrals made, and attendance or participation in your events and training. At the company level, review metrics like customer retention or renewal rates, referral rates, and digital analytics like website conversions.

Customer Experience 143

Customer Experience Customers Feedback Customer Centricity 143

BlueOcean

MARCH 14, 2024

But outsourcing your customer care partner isn’t a common procurement event. the next step is to collaborate on a roadmap moving forward. Get the details in this article here > The Fundamental Guide to the Contact Center RFP You know procurement inside out. Or, in other words, build a robust Statement of Work (SOW).

Contact Center 156

Contact Center Article Hospitality Customer Care 156

BirdEye

NOVEMBER 18, 2024

ROI measurement: Translate social engagement into concrete business metrics. Here’s your roadmap to successfully implementing AI in your social media strategy: 1. When evaluating costs, consider the time saved and potential ROI. Audience behavior analysis: Discover what triggers your audience to engage more.

Social Media 52

Social Media ROI Metrics Engagement 52

Customer Bliss

AUGUST 3, 2018

There are methods to prove the ROI of CX investments, find a method that works for your company. Rob breaks down a formula for building a roadmap to help your organization build customer loyalty: Roadmap to Loyalty Leadership: Establish the baseline of the economic value of improving relative to the competition.

Leadership 120

Leadership Chief Customer Officer Social Media Loyalty 120

Thematic

MAY 22, 2019

Such as: proving customer experience ROI scaling CX across international borders, and best practices for prioritizing CX for the C-suite. Proving Customer Experience ROI. And as we’ve previously shared at Thematic, the fastest growing companies like AirBnB and DoorDash are using customer insights to drive their product roadmaps.

2019 97

2019 ROI Metrics Hospitality 97

West Monroe

OCTOBER 18, 2023

Two years ago, I wrote about why you should demand ROI from consulting partners. In today's environment, achieving that ROI might require a different approach and for many reasons. How the ROI landscape has shifted 1. This means crafting not just a static plan but building a roadmap that evolves with the market.

ROI 59

ROI Roadmap Financial Consulting 59

McorpCX

JUNE 14, 2022

Fixing CX Potholes and Using Roadmaps for Your CX program: Insights from Forrester CX North America 2022. Here are six insights and two of the most important themes I took away from the event: But as always, there were a few key takeaways that stood out for me. But as always, there were a few key takeaways that stood out for me.

Insights 111

Insights 2022 Roadmap Customer Experience 111

Lithium

NOVEMBER 1, 2022

An Interview for Change: How AI and Automation Drive ROI Khoros has been a social care leader for years, but a tool is only as valuable as the one who wields it. Get to the bottom of the best ways to use and prove the ROI of Khoros Care with Khoros product marketing expert Josh Snider. Are you there ROI? Are you There ROI?

2022 52

2022 Roadmap ROI Social Media 52

Customer Bliss

NOVEMBER 15, 2018

When starting out in her role as Vice President and CXO, Samantha spent a lot of time with the sales team at events and quickly learned from them that the Co-op’s products and services weren’t up to par with customer needs. 2 – Connect ROI to Growth. 1 – Look Deeper than Surface-Level Metrics. It was a false start.

Leadership 128

Leadership Chief Customer Officer Financial User Experience 128

Gainsight

JULY 10, 2023

With the right approach to scaling CS touchpoints using email, in-app, Community, or other channels, organizations can determine which types of engagement drive the most value for customers by measuring open rates, content engagement, conversion events, and more. AuditBoard remains committed to offering scaled resources.

Webinar 52

Webinar Roadmap ROI Touchpoint 52

BirdEye

MARCH 6, 2025

Think of this as your roadmap to winning over potential customers. Use Google Posts to share promotions, updates, and events. Facebook Community-building, events, and brand storytelling. If your brand also feels invisible, keep reading. In this blog, youll learn how to piece together each tactic for real, measurable growth.

Social Media 85

Social Media Multi-Channel Advertising Feedback 85

Centercode

DECEMBER 22, 2020

Between all the ebooks, reports, webinars, virtual events, and articles we’ve put out in 2020, here are the pieces we think did the best job of helping testing pros succeed in four key areas: increasing efficiency, engaging testers, adapting to changes, and learning from industry leaders. Increasing Efficiency. Engaging Testers.

2020 75

2020 2021 Webinar ROI 75

Gainsight

APRIL 9, 2024

We do this through Pulse events and wanted to create this with our Community Unplugged event. Nick Mehta, CEO at Gainsight and Kellie Capote, Chief Customer Officer at Gainsight kicked off the event and dove deep into why communities are important within the workplace and how to start building them.

Connections 52

Connections Chief Customer Officer E-support Events 52

Oracle

SEPTEMBER 19, 2018

Your Roadmap of the Future for Sales and Service. Learn about the vision for sales as Oracle moves beyond sales automation, unifies sales and service, and integrates with marketing to streamline operations and measure ROI. Note that event details are subject to change. Fostering Lasting Loyalty Through Seamless Integration.

2018 49

2018 Sales Roadmap Loyalty 49

Lithium

DECEMBER 6, 2022

Event recap: Forrester CX NA Conference 2022 Recapping the emerging trends in one event shows the level of care and understanding Khoros strives to deliver to our customers and, by extension, your current and future customers. Webinars & Events Some event areas are limited to Khoros customers only. Communities.

2022 52

2022 Social Media 2023 Roadmap 52

ChurnZero

FEBRUARY 26, 2021

To bridge that gap and drive goodwill across the organization, Sana recommends incentivizing CSMs for not only driving ROI for their book of business but also for other internal functions. That’s been very effective and the best way we’ve gotten the customer voice into the roadmap for such a use case-based product,” says Amanda.

Customer Success 59

Customer Success Management Roadmap Feedback 59

Totango

SEPTEMBER 3, 2021

Then, you’ll create a roadmap for the next 90 days. Here are three tips for pulling relevant data for your QBR: Demonstrate ROI. Whether it’s a video call or an in-person event, you need to be able to see your client and share visual data representations. A very clear list of the goals and KPIs for the next quarter.

Roadmap 102

Roadmap Customer Success Metrics Engagement 102

Retently

FEBRUARY 21, 2024

survey data helps identify effective marketing channels, adapt campaigns for better ROI, and build stronger customer relationships through informed strategy adjustments. Understanding your marketing channels Having a clear understanding of your marketing channels is like having a roadmap to guide your marketing efforts.

Social Media 78

Social Media Advertising Events Insights 78

Solvvy

JULY 13, 2022

After you introduce new services or features, or seasonal events like Black Friday Cyber Monday a higher volume of support tickets. Once you’ve set a goal of automating some element of your customer service, the next step is to develop a roadmap to get there. Most customer service requests ebb and flow. Automation Cons.

Customer Service 90

Customer Service Multi-Channel Customers Interaction 90

QuestionPro Audience

JULY 26, 2018

What’s more, having a strategic roadmap before producing any creative effort ensures a brand engages with the right audiences at the right time. ” Here’s a strategic roadmap (or hack) for tapping into that overwhelmingly positive data to fuel that important imagination. It helps guide where creative is going to go.”

Roadmap 68

Roadmap Advertising Return on Investment ROI 68

Oracle

AUGUST 6, 2019

In this session learn about Oracle Marketing Cloud’s unique, data-first vision, get a glimpse of the exciting roadmap updates, and learn about the recent successes of some of Oracle’s most innovative customers. See how machines and people can work together to improve personalization, automate execution, and optimize ROI.

2019 47

2019 Marketing B2C Roadmap 47

Gainsight

JUNE 11, 2021

Leverage by identifying roadmap initiatives, progress against them, identify whitespace opportunities and feed content to other business systems to enrich the customer. Make paid tiers desirable by providing intended outcomes, more visibility, and ROI. The impact will go beyond “Go-Live” events and affect churn, health scores, and LTV.

Chief Customer Officer 91

Chief Customer Officer Customer Success 2021 Customer Centricity 91

Wootric

AUGUST 29, 2018

But, it can also mean sending surveys that include long-form response fields, or building quicker in-app surveys into your roadmap to uncover moments of friction. Check in with event trigger-based surveys. The surprising ROI of great customer experience (and the terrible cost of bad CX). Intercom for targeted in-app messaging.

Net Promoter Score 65

Net Promoter Score Effort Score NPS Customers 65

Gainsight

JULY 5, 2022

The return on investment (ROI) of CS is clearly seen and justifies bringing in CS operations to make it more seamless, prescriptive, and proactive. Every journey begins with a roadmap, and every business motion starts with a strategy. We used to say that CS needed to be a top-down, company-wide motion.

Roadmap 59

Roadmap Return on Investment Customer Journey Customer Success 59

NetBase

OCTOBER 29, 2018

Just as we do every October, after wrapping up a successful event on the West Coast we headed east for NetBase LIVE NY. Always a highlight of any event, Razi Imam , Founder, CEO and Anupam Singh , Founder, President of 113 Industries shared the stage for their presentation. The NetBase Roadmap – Skating to Where the Puck Is.

Brands 60

Brands Social Media Events Presentation 60

NetBase

OCTOBER 7, 2019

If you work in digital media, you have to get to one of these events. Methods for benchmarking and meaningfully communicating the ROI of online activities. We’ll preview both events below for you to decide which one to attend – or maybe you’ll come to both. We have two fantastic keynote speakers to kick off each event.

Events 8

Events ROI Presentation Insights 8

Lithium

MARCH 2, 2021

Khoros Roadmap Webinar | Resource Round-up | 2021 Q1. Webinars & Events. Marketing Roadmap Deep Dive Webinar. Khoros Roadmap Webinar | February 2021. Link In Bio : We have been gathering feedback on the ‘Link in Bio’ feature which we believe will help you better demonstrate your social ROI. Save Your Spot!

2021 52

2021 Webinar Roadmap Blog 52

VDS

AUGUST 26, 2024

In this article, we’ll share our approach and explain why having the right partner is crucial for maximizing your return on investment (ROI) in a cloud contact center. Maximizing Your ROI Through Ongoing Collaboration We believe that the real value of a cloud contact center is realized over time.

Contact Center 52

Contact Center Return on Investment ROI Roadmap 52

SurveyGizmo

DECEMBER 21, 2022

The more you know about a customer’s current emotional state, the more you can tailor your marketing campaigns to provide an engaging, helpful experience and adjust your product roadmap to meet customer needs faster. Keep your surveys targeted on a certain feature or event.

Customer Engagement 52

Customer Engagement Feedback Engagement Roadmap 52

Gainsight

MARCH 21, 2023

If you missed it, fear not—here are my key takeaways from this incredible event. It’s the best way to demonstrate that you’re hitting goals and prove the ROI of your efforts to your customers, internal stakeholders, and across the organization. The only way to measure success is to have a clear metric for success.

ROI 52

ROI 2023 Roadmap Metrics 52

Totango

SEPTEMBER 9, 2022

Then, you’ll create a roadmap for the next 90 days. Demonstrate ROI. Whether it’s a video call or an in-person event, you need to be able to see your client and share visual data representations. But not just any data; you need to show the right data. Here are three tips for pulling relevant data for your QBR: 1.

Presentation 19

Presentation Metrics Customer Success B2B 19

ChurnZero

DECEMBER 20, 2019

Leading CS practices are looking for ways to actualize the value proposition into their playbook and maturity model so there is an execution path and narrative for driving ROI and expansion. . . We have to put the curious reluctance to talk directly about money/ROI with our customers and our companies behind us.

2020 61

2020 Customer Success Chief Customer Officer ROI 61

ChurnZero

AUGUST 30, 2019

Yesterday, ChurnZero had the opportunity to attend and sponsor a brand new SaaStr event called – SaaStr Scale. It was a 1-day turbo-charged event in San Francisco with the best-of-the-best in Sales, Marketing, and Customer Success. We are happy to say it was a great event all around. Customer Success Around the Web.

Customer Success 40

Customer Success Net Promoter Score 2019 NPS 40

SurveySparrow

MARCH 16, 2019

Wistia’s Video Hosting Service for Marketing & Sales Enablement help agencies run full video marketing campaigns for their clients and prove ROI with detailed video analytics. Sendible can manage your client’s social networks, schedule messages, conduct customer engagement and measure ROI from a single dashboard.

2019 75

2019 Marketing E Commerce Social Media 75

Retently

AUGUST 26, 2019

There are plenty of reasons to use feature request boards: It makes your customers feel like their voices are actually heard, and that they’re actively contributing to your product roadmap. Having a dedicated team engage with existing clients at the booth or throughout the event will help a lot. But that’s not enough.

Feedback 71

Feedback Social Media Net Promoter Score NPS 71

BirdEye

APRIL 25, 2023

It’s a roadmap that outlines your goals, target audience, which social media platforms to use, what kind of social content to create, and how to measure success. Conversions are a direct indication of a business’s social media ROI. In order to do that, you need a social media marketing plan.

Social Media 93

Social Media Measurement Metrics Brands 93

Confirmit

MAY 29, 2019

She is a regular webinar presenter and speaker at Market Research events, providing guidance on key MR topics such as creating engaging surveys, generating ROI, and the role of automation. Holly works closely with the Product Management team, ensuring that Confirmit's latest innovations are communicated to customers.

Consumers 40

Consumers Insights Webinar Hospitality 40