BlueOcean

OCTOBER 30, 2024

The best outsourced customer support providers will deliver a hoard of hard data to allow you to calculate an accurate ROI. This is particularly true if your service or product is ever affected by seasons, holidays, natural disasters, or other events.

Contact Center 156

Contact Center Culture 2025 Customer Service 156

Beyond Philosophy

NOVEMBER 10, 2014

Blogs Customer Experience CEM CEO Conferences consultants consumer behaviour customer Customer Analysis customer behavior Customer Behaviour customer centricity customer emotions customer engagement Customer experience customer experience books customer experience industry customer experience management Customer Experience Program customer experiences (..)

Net Promoter Score 164

Net Promoter Score ROI Customer Experience 2014 164

Opinionator

JANUARY 8, 2021

The power of ROI (return on investment) is undeniable when measuring customer experience. Calculating the ROI of CX is often measured as a ratio between net profit over a set period and the cost of the initial or recurring investment. A high ROI ratio is what companies look for. Methods and Steps in Calculating the ROI.

ROI 98

ROI Customer Experience Advertising Return on Investment 98

InMoment XI

JANUARY 27, 2025

Still, in discussing the logistics of the exchange, a nugget of information emerges amid the customers relief at having the issue resolved promptlya comment about wanting to look professional for an upcoming work event. And to be clear, managing those variables is mission-critical for achieving, calculating, and proving ROI.

Call Center 195

Call Center Contact Center Social Media Apparel 195

InMoment XI

OCTOBER 18, 2023

After a successful XI Forum Europe featuring 9 EMEA customer experience experts , 200+ engaged delegates, 8 insightful workshops, and plenty of networking, it’s safe to say that the event was a hit! If you couldn’t attend the event, fear not! Let’s take a look!

Customer Experience 195

Customer Experience 2023 ROI Return on Investment 195

eglobalis

JULY 31, 2024

Tools that offer clear ROI through improved customer engagement and retention, such as AI-driven analytics platforms, are crucial in this environment. Juniper Networks (NAM) Juniper Networks utilizes a comprehensive MarTech stack for content management, event marketing, and advertising.

Customer Experience 441

Customer Experience Social Media 2024 B2B 441

InMoment XI

AUGUST 31, 2023

This year’s event is jam-packed with hands-on demonstrations, workshops, and interactive opportunities to help you extract tangible value from our speakers, as well as gain applicable knowledge for your experience programme. Integrated Insights : Delivering both leading innovative technology and strategic expertise to deliver ROI.

2023 195

2023 Workshop 2024 Events 195

BirdEye

FEBRUARY 5, 2025

Cost-effective marketing: Leverage tools like Meta Business Suite to track your ad spend and optimize paid social ads for better ROI. Whether youre promoting events or running social media contests, its affordable compared to traditional marketing methods. For example, posting about a weekend brunch special can increase foot traffic.

Social Media 104

Social Media Marketing Metrics Events 104

InMoment XI

OCTOBER 17, 2023

They’re constantly changing and adapting to world events, new trends, upgraded technology, and more. Next, you need to identify the more complex goals, such as proving the ROI of customer experience at your company, implementing employee training based on intelligence, and the like. And that’s a good thing!

Customer Experience 370

Customer Experience Net Promoter Score ROI Customers 370

InMoment XI

NOVEMBER 15, 2023

What is the ROI of Customer Experience Analytics? Understanding the Return on Investment (ROI) of customer experience analytics is crucial for businesses aiming to justify their investments in this strategic initiative. Most organizations struggle proving ROI with their CX programs.

Insights 243

Insights E Commerce Customer Experience E-support 243

GetFeedback

MAY 9, 2019

Two customers can view the same experience in completely different ways due to many factors that influence their interpretation of events — their upbringing, cultural background, motivations, and much more. CSAT is used to measure the customer satisfaction of a specific interaction or event.

Article 337

Article Customer Experience Metrics Customer Journey Mapping 337

Optimove

DECEMBER 18, 2024

Key takeaways: Data-Driven Marketing Optimization: LATAM operators can learn from European operators’ mastery of using customer data to create hyper-targeted campaigns, improving engagement and ROI through segmentation, predictive analytics, and real-time personalization.

Sports 64

Sports Loyalty Programs Omnichannel ROI 64

CloudCherry

OCTOBER 25, 2018

On September 27th, I had the great pleasure of moderating a panel at CEM Asia attempting to answer the question: How do business leaders quantify the ROI of CX? For Raju, measuring customer experience over the customer journey has provided the necessary insight for calculating ROI. Aligning the CX philosophy.

CEM 170

CEM 2018 ROI Metrics 170

CSM Magazine

FEBRUARY 12, 2024

Corporate events serve as a powerful platform for networking, brand promotion, and industry engagement. To host an event that not only stands out but also resonates within your industry requires careful planning, innovation, and attention to detail. Careful tracking of these objectives will also facilitate post-event analysis.

Events 95

Events Entertainment Transportation Workshop 95

Alida

JANUARY 26, 2017

Instead of obsessing over the ROI of everything, the company believes that dollars and cents will work themselves out later if the fan experience comes first. “We In-person events took fan engagement one step further. The company invited fans from its insight communities to exclusive tasting events to get more feedback.

Sports 174

Sports Entertainment Webinar Guest Experience 174

Beyond Philosophy

DECEMBER 15, 2021

I learned about this story on a CX Network Live event. Attend CX Network’s Online Live Event on January 25th and 26th, 2022. The post How to Successfully Change to a Digital Experience and Create ROI appeared first on CX Consulting. The results? Double-digit growth. Key Ideas to Improve your Customer Experience.

ROI 78

ROI 2022 Consulting Events 78

Experience Investigators by 360Connext

FEBRUARY 9, 2021

The Three Areas of ROI. Programs to invite customers into the organization more, like Customer Advisory Boards, customer accessibility labs, or inviting customers into meetings or events. More Types of Customer Experience ROI. That sounds like a tremendous ROI to me. Let’s investigate each of these ideas further.

Customer Experience 261

Customer Experience Net Promoter Score Culture ROI 261

CloudCherry

DECEMBER 1, 2018

On September 27th, I had the great pleasure of moderating a panel at CEM Asia attempting to answer the question: How do business leaders quantify the ROI of CX? For Raju, measuring customer experience over the customer journey has provided the necessary insight for calculating ROI. Aligning the CX philosophy.

CEM 150

CEM 2018 ROI Metrics 150

BirdEye

DECEMBER 28, 2024

Regularly update operating hours and contact information: Regular updates to operating hours, especially during holidays or special events, maintain profile accuracy. Include a blog section for sharing restaurant news, events, and culinary content. Create engaging posts about daily specials, events, and promotions.

Social Media 97

Social Media Books Demo Events 97

inQuba

JANUARY 12, 2025

The ROI definitely flowed from Jobs masterful marketing capabilities. There is a merit in the argument that in the past, marketing needed genius combined with blockbuster events which leads to incredible profits. The post ROI Centric Marketers appeared first on inQuba. Reach out today to find out how we can assist you.

ROI 52

ROI Marketing Multi-Channel 2024 52

BlueOcean

JULY 16, 2019

One that can wow your customers while simultaneously delivering an unparalleled ROI? Sports, music, movies, and even current events – these cultural touchpoints are shared across the US and Canada. Looking for an onshore contact center partner? Your answer may just lie to the friendly north. Your dollar will stretch further.

Contact Center 174

Contact Center Sports Culture Customer Care 174

Beyond Philosophy

DECEMBER 16, 2021

I heard an excellent success story about the digital transformation of a formerly analog experience at a recent CX Network Live event. To register for the next CX Network Live event, please click here. Attend CX Network’s Online Live Event on January 25th and 26th, 2022. Want to know more? Click here to register today.

ROI 78

ROI Events Sales Leadership 78

Customer Bliss

MAY 23, 2018

In a company like hers that relies heavily on specific sports events, she had to prepare her employees for handling the work-flow based on predictable seasons and adjust(Thanksgiving, super bowl, NBA playoffs, etc.). to determine their employee ROI. What can be done to improve the “click to porch” experience (from order to delivery).

Sports 197

Sports Customer Experience E Commerce Travel 197

GetFeedback

SEPTEMBER 20, 2019

CSAT is used to measure the customer satisfaction of a specific interaction or event. Measure your Customer Satisfaction Score (CSAT) and its ROI with our interactive calculator. If you stop and think about it, that makes sense—the metric is looking at the percentage of happy customers specifically. Free CSAT Calculator.

NPS 278

NPS Metrics Net Promoter Score Effort Score 278

Think Customers

APRIL 15, 2025

The right sales strategy (and a team ready to put it into action) is critical to meeting business goals and driving ROI but the sales landscape is evolving quickly. When it comes to revenue generation, every sale is important. AI-powered tools are giving sales teams more insights at their fingertips than theyve ever had before.

Webinar 52

Webinar Contact Center Sales 2024 52

SurveySensum

OCTOBER 31, 2024

This shows that investing in creating an engaging and long-lasting relationship with customers via digital channels will help you increase the ROI of your efforts and increase the loyalty of the customers you already have. So, from an ROI perspective, it’s the best channel to invest in, right? Let’s discover.

Customer Engagement 52

Customer Engagement Engagement 2024 Social Media 52

Optimove

JANUARY 8, 2025

Take your customer segmentation to the next level with our advanced guide Download Now Email marketing remains one of the most effective tools in a marketers arsenal, consistently delivering an impressive ROI of $36 for every $1 spent. Too often, marketers attempt to accomplish too much in one email, leading to confusion and a diluted impact.

Marketing 52

Marketing Download ROI 2025 52

InMoment XI

FEBRUARY 2, 2024

On Thursday, January 25th, we hosted the “Changing The Game” event in Austin, TX—a crucible for innovative ideas and game-changing strategies to address the consumer market in 2024 and beyond. In the rapidly changing consumer market, the highest customer-rated Integrated CX company, InMoment, took a bold and proactive approach.

Hospitality 195

Hospitality Call Center Retail NPS 195

InMoment XI

JULY 1, 2024

From a cost and ROI perspective, the impact and benefits of predictive analytics in customer experience management cannot be ignored. Put simply: it involves analyzing current and historical data to make predictions about future events or trends. It’s an opportunity that your company can capitalize on today.

Social Media 195

Social Media Healthcare Retail Insights 195

BirdEye

JANUARY 12, 2024

This means crafting messages that reflect local events, cultural nuances, or even local dialects, making your content deeply relatable and significantly increasing the likelihood of engagement and conversion. Leverage local events and trends Share stories, images, and videos that reflect local lifestyles, landmarks, and interests.

Social Media 109

Social Media Marketing Events Advertising 109

CSM Magazine

DECEMBER 9, 2024

Whether you’re still operating on-premise systems or struggling to realise the benefits of an existing cloud implementation, this event promises to deliver actionable insights for achieving genuine CX transformation without compromise. The time has come for honest conversations about cloud CX transformation.

Webinar 52

Webinar Average Handle Time Customer Satisfaction Roadmap 52

BirdEye

DECEMBER 30, 2024

Partnerships with medical associations: Collaborate with trusted organizations to co-host events, publish co-branded content, or participate in webinars, thereby boosting credibility and attracting qualified medical leads. How do you measure the success of a lead generation campaign?

Healthcare 52

Healthcare Multi-Channel Social Media Advertising 52

ReviewTrackers

JULY 28, 2021

Not super mind-blowing, but this kind of engagement is akin to Bianca walking into a networking event and getting 52 people (and their connections and friends) to take notice of and engage with what she is saying. Have tracking systems in place so that you can measure the ROI of your efforts.

Social Media 175

Social Media Insurance Marketing 2007 175

Beyond Philosophy

NOVEMBER 19, 2020

With all the possibilities of what Twitch and other platforms provide, Pine says we will see fewer people going to live events, whether it’s a conference or a festival or a concert, and many more people attending it “live” online. After all, why would anyone support all this if you cannot prove an ROI?

Customer Experience 133

Customer Experience ROI 2002 2005 133

CloudCherry

MARCH 15, 2018

It’s mostly the end outcome of an accumulation of events where the customer feels unhappy with your services. Map customer retention strategies costs with the expected ROI to effectively prioritize investments. Don’t just be open to feedback. Most churn doesn’t happen overnight.

Wireless 210

Wireless Customer Retention 2016 Call Center 210

SurveySparrow

MAY 29, 2024

Planning and executing an event can be nerve-wracking. And when we’re focused on our own little event tunnel, from strategy and venue to content, promotion and registration, it’s easy to lose sight of the people at the other end of it all – our audience. That’s why event feedback is crucial. Here we go!

Events 52

Events Feedback Social Media Return on Investment 52

eGain Blogs

AUGUST 12, 2022

We have put together our North America event after a gap of two years. And we are glad to say that eGain Solve 22 Conference is an industry event unlike any other. You can interact with them during the breaks and the after-event cocktail reception in the evening of October 11th. Know what you can do with analytics.

Contact Center 87

Contact Center Demo Events Workshop 87