InMoment XI

JANUARY 27, 2025

Still, in discussing the logistics of the exchange, a nugget of information emerges amid the customers relief at having the issue resolved promptlya comment about wanting to look professional for an upcoming work event. For most companies, this scenario remains unrealized potential.

Call Center 195

Call Center Contact Center Social Media Apparel 195

Optimove

MARCH 12, 2025

Discover the latest email strategies to grab the attention of your customers Download Now Why It Matters: Retailers must implement strategic marketing efforts to drive early sales and maintain long-term success. Refine E-Commerce Websites for Conversions A seamless shopping experience can set up a retailer to drive early online sales.

Retail 52

Retail Sales Marketing E Commerce 52

Experience Investigators by 360Connext

OCTOBER 2, 2014

A 1% increase in employee commitment can lead to a monthly increase of 9% in sales, according to IES. There will be many online and in-person events, so everyone can celebrate! Online events. There’s a huge global lineup of online CX Day events including webinars, Google Hangouts and Twitter chats throughout the day.

Customer Experience 297

Customer Experience 2012 2013 2014 297

Retently

OCTOBER 16, 2024

Think about it: customer service teams, sales representatives, and support agents send hundreds – if not thousands – of emails each week. Sales Every email exchange with a prospect is a chance to learn about how they perceive your product, service, or sales process. rating with clickable smiley faces.

Feedback 134

Feedback Customer Satisfaction Touchpoint Communication 134

eglobalis

JULY 31, 2024

Here are seven examples from companies across different continents that showcase the impact of MarTech: Short Cases: Vodafone (Europe) Oracle’s CX Cloud Suite helps Vodafone enhance customer interactions through integrated sales, marketing, and service solutions.

Customer Experience 430

Customer Experience Social Media 2024 B2B 430

InMoment XI

OCTOBER 7, 2024

Google Post Publishing Drive sales with easy publishing from Local Listings Promote your business updates, sales, and events directly on Google through streamlined post publishing. Enhance Understanding: Add comments describing events and observations for specific areas of charts and graphs. Strongest Signals 5.

Events 243

Events Competitive Advantage Innovation 2024 243

GetFeedback

MAY 9, 2019

Two customers can view the same experience in completely different ways due to many factors that influence their interpretation of events — their upbringing, cultural background, motivations, and much more. CSAT is used to measure the customer satisfaction of a specific interaction or event. Reduced costs. .

Article 337

Article Customer Experience Metrics Customer Journey Mapping 337

BirdEye

NOVEMBER 7, 2023

Do you know what’s the one thing that is crucial in getting more sales? Car sales emails are a crucial part of that effective communication strategy. Car sales emails are a crucial part of that effective communication strategy. These emails are strategically crafted to engage potential customers, nurture leads, and drive sales.

Sales 115

Sales Automotive Advertising Demo 115

InMoment XI

JULY 13, 2022

Feed this data back into your product roadmap and to your sales team. Meanwhile, it also gives your sales team some leeway on what they can offer in response to these criticisms to overcome them at the point of sale or renewal. It’s an extra handy thing to add to their sales playbook. 5: Thank Respondents.

Net Promoter Score 368

Net Promoter Score Customer Retention NPS Social Media 368

GetFeedback

DECEMBER 26, 2018

Sales interactions. Conference and event feedback. Sales and product satisfaction. Sales can use post-purchase feedback to refine their sales process and increase wins. Any time you want customer insight into one of the following areas, you can use a CSAT survey: Customer support interactions. Customer onboarding.

Customer Satisfaction 286

Customer Satisfaction Measurement Net Promoter Score Feedback 286

Experience Investigators by 360Connext

JUNE 22, 2021

Traditional business education and even standard business plans don’t include much focus on the customer’s journey beyond the basics of getting the sale and delivering a product or service. Those moments are sometimes more tied to the customer’s life events like moving, buying a house, or needing different options.

Customer Journey Mapping 297

Customer Journey Mapping Customer Journey E-support Customers 297

Experience Investigators by 360Connext

MARCH 5, 2015

We disappoint when we don’t show up for someone’s big event. Set totally unrealistic expectations in your marketing and sales materials. Humans disappoint one another. We do it all the time. Or maybe we disappoint when we do show up at an intimate dinner party without an invitation. We call this the Sea Monkey Syndrome.

Customer Service 274

Customer Service Sports Social Media Communication 274

BirdEye

JULY 3, 2023

Affiliate marketing is when a business engages with an influencer or publisher to generate more sales using its already established network. The affiliate links track the conversion and sales from one website to the next. This makes it difficult to forecast revenue if your business is relying on the affiliate marketer to make sales.

Sales 98

Sales Marketing Social Media Blog 98

Retently

NOVEMBER 13, 2024

In this article, we’ll explore how Virtual Fitting Rooms benefit customers and brands, from boosting customer confidence and reducing returns to increasing sales and loyalty. Data shows that mobile shopping now accounts for 60% of global ecommerce sales , making mobile compatibility a must-have for VFR success.

Retail 144

Retail Social Media Technology Brands 144

InMoment XI

JULY 1, 2024

Put simply: it involves analyzing current and historical data to make predictions about future events or trends. As mentioned earlier, predictive analytics is focused on forecasting future events, trends, or behaviors based on historical data. Prioritize sales efforts. Identify Ideal Customer Profiles (ICPs).

Social Media 195

Social Media Healthcare Retail Insights 195

InMoment XI

OCTOBER 10, 2024

Planning your posts in advance ensures you maintain consistency, avoid last-minute rushes, and cover key holidays, events, or promotional periods. When setting goals, set specific and measurable goals that can be easily tracked. Plan Content in Advance A well-thought-out content calendar is the backbone of a successful social media strategy.

Social Media 195

Social Media Management 2024 Multi-Channel 195

Experience Investigators by 360Connext

MAY 20, 2015

Kicking off the year or the quarter or the sales meeting with a workshop on how to better focus on customers is a great way to move the needle quickly. Need a speaker for your corporate event or conference? Training, online events and webinars. The best athletes have coaches. The best CX leaders do, too.

Customer Journey Mapping 306

Customer Journey Mapping Customer Experience Workshop Customer Journey 306

BirdEye

JUNE 15, 2023

As a local business looking to improve sales, your marketing strategy has to include a refer-a-friend program. Set clear objectives Like every other marketing or sales initiative, start by defining the goals of the refer-a-friend campaign. You might initially want to increase sales, boost website traffic, or generate leads.

Reference 98

Reference Sales Social Media Brands 98

ChurnZero

JUNE 15, 2023

Most recently, we’ve seen leaders question whether they should revert to using their organization’s longstanding incumbent sales tool—the CRM—as an interim solution to their team integration challenges. Treating a CRM as a Swiss Army Knife is both inefficient and reductive to the work of post-sale teams. Let’s look at task management.

Sales 96

Sales Customer Success Communication NPS 96

GetFeedback

SEPTEMBER 19, 2018

Lost Sales Feedback. When you get answers, you can shape your sales training and product roadmap and better fulfill customer expectations. When you get answers, you can shape your sales training and product roadmap and better fulfill customer expectations. Ultimately, this also helps you pass more qualified leads to sales.

Net Promoter Score 199

Net Promoter Score Roadmap Events Feedback 199

Experience Investigators by 360Connext

JUNE 20, 2018

It Starts with A Sale. The Customer Experience begins before the sale, and if your prospects feel their experience with your brand is anything less than divine, they might never make it to even consider a purchase. What if you could capture 10% more sales from your current prospect base? And Then The Sale Goes Awry.

Engagement 179

Engagement Social Media Sales Loyalty 179

Experience Investigators by 360Connext

FEBRUARY 9, 2021

Customer-focused employees across marketing, sales, HR, and other departments want to know if new CX initiatives are worth pushing for. This often gets translated into the following business text: SALES! MORE SALES! There is a basic understanding that investing in sales means earning business results. Absurd, right?

Customer Experience 261

Customer Experience Net Promoter Score Culture ROI 261

BlueOcean

APRIL 16, 2024

Blue Ocean, a world-leader in customer care solutions, was awarded a Silver Stevie® Award in the “Contact Center Outsourcing Provider of the Year” category at the 18th annual Stevie Awards for Sales & Customer Service. This is Blue Ocean’s fourth Stevie Award.

Contact Center 177

Contact Center 2024 Sports Customer Care 177

Optimove

NOVEMBER 13, 2024

Optimove’s latest Insights Report analyzes over two million e-commerce transactions from the 2023 holiday season, revealing actionable data for brands aiming to optimize acquisition and engagement during high-traffic sales events.

E Commerce 69

E Commerce Insights Multi-Channel 2023 69

InMoment XI

MAY 10, 2024

Below are the top six insights extracted from the event that have the potential to transform your CX strategy: #1: AI Paves the Way for Future CX Programmes Integrating artificial intelligence (AI) into CX strategies isn’t just about future-proofing; it’s about seizing opportunities now.

Social Media 195

Social Media Demo Insights Loyalty 195

GetFeedback

FEBRUARY 10, 2020

Graham Clark , sales and marketing manager at B Cellars, was born and raised in the Napa Valley and has been working in the wine industry for over a decade. Throughout his career, he’s worked with hundreds of wineries to further their sales, marketing, and communication efforts with individual wine consumers.

Hospitality 218

Hospitality Sales Feedback Customer Experience 218

TechSee

AUGUST 14, 2023

They are “the ones to watch” and we recommend you follow them on Linkedin, Twitter, or YouTube or try meeting them at key industry events. Skilled in leading high-performing teams and utilizing customer insights to drive improvements, Agnes works on unique ways to build customer loyalty through community programs and events.

2023 207

2023 Customer Service Contact Center Customer Centricity 207

Integrity Solutions

DECEMBER 11, 2023

What is cold calling and what does it look like in the current sales world? But sales prospecting is the bread-and-butter, core activity that leads to sales growth and success — and cold calling is one of the most effective prospecting strategies available. Your mindset may actually be the key to success.

Sales 93

Sales Connections Reference Social Media 93

Joe Rawlinson

NOVEMBER 3, 2024

This is especially beneficial for high-traffic retail stores or promotional events. Improved efficiency also has a direct impact on both buyer satisfaction and sales outcomes. Quick Response Times Implementing bank card scanning substantially decreases wait times. Faster processing quickly allows staff to manage more inquiries.

Innovation 78

Innovation Customer Service Multi-Channel Loyalty Programs 78

CSM Magazine

FEBRUARY 5, 2025

If your business idea has potential and you’ve created a solid plan for your call center, approaching local angel investor networks or pitching at events could be a great way to attract funding. Leverage your network and invite local businesses or stakeholders to support the event.

Call Center 52

Call Center E Commerce E-support Social Media 52

Retently

MARCH 17, 2025

hours due to high ticket volume after Black Friday sales. more shipping issues during holiday sales). Common Spikes & Seasonal Patterns Are there trends during certain times like holidays, sales events, or product launches? Post-Purchase Period Refund & return tickets usually increase after major sales events.

Insights 90

Insights NPS Metrics Customer Satisfaction 90

eglobalis

AUGUST 13, 2024

Apple’s corporate structure is relatively straightforward compared to Samsung’s conglomerate model, focusing primarily on the design, manufacture, and sale of consumer electronics and software. Product launches become global events, and customers are willing to queue for hours to get the latest device.

E-support 509

E-support Innovation Customer Centricity Loyalty 509

SAP Customer Experience

JULY 3, 2023

Dear Community, The 2308 release (August 2023) for SAP Sales and Service Cloud is approaching. This will allow you to access the on-demand recording after the live event, short demos if available, slide deck, and also. We will be adding the release webcast-related information and assets here in our community.

Sales 82

Sales 2023 Demo Events 82

InMoment XI

NOVEMBER 14, 2024

Real-time alerts help businesses respond quickly to important events or potential crises. Tracking metrics like customer growth, regional sales, and conversion rate helps you confirm the value of your social media strategy. As a result, brands can monitor public sentiment and benchmark themselves against competitors.

Social Media 195

Social Media Multi-Channel Metrics 2024 195

BlueOcean

APRIL 16, 2024

Blue Ocean, a world-leader in customer care solutions, was awarded a Silver Stevie® Award in the “Contact Center Outsourcing Provider of the Year” category at the 18th annual Stevie Awards for Sales & Customer Service. This is Blue Ocean’s fourth Stevie Award.

Contact Center 156

Contact Center 2024 Sports Customer Care 156

InMoment XI

JANUARY 19, 2024

Unlike descriptive analytics, which focuses on summarizing historical data, and predictive analytics, which forecasts future events, prescriptive analytics takes it a step further by suggesting the best course of action. The process would involve analyzing historical sales data, market trends, and external factors.

Events 195

Events E Commerce Retail Insights 195

Michel Falcon Experience

APRIL 2, 2020

I suggest creating four use cases: Regularity: customers come back at pre-event rates. When the event that caused your team to be dismantled passes you will need to reach out to the team that was temporarily laid off. Not all hope is lost they might just be a little cynical and hurt because of the event. Protect Them.

Events 158

Events Airlines Leadership Insurance 158