InMoment XI

JANUARY 27, 2025

For that customer, your brand isnt just another apparel warehouseyoure their fashion consultant, style authority, and default choice for wardrobe-building. Now, that inbound call that would have cost you $2 has just become the foundation for an expanded relationship. For most companies, this scenario remains unrealized potential.

Call Center 195

Call Center Contact Center Social Media Apparel 195

ShepHyken

FEBRUARY 5, 2024

This episode of  Amazing Business Radio with Shep Hyken  answers the following questions and more:    What are the latest trends in loyalty programs? How has the traditional concept of loyalty program evolved? How do loyalty programs impact a customer’s purchasing decision? You spend a dollar and earn a point.

Loyalty Programs 93

Loyalty Programs Loyalty Fashion Financial 93

Experience Investigators by 360Connext

MARCH 12, 2015

Wearable technology that’s more fashion than functional – the iWatch is just the beginning?? The evaluations always lead to improvements which then lead to results like increased online conversions or loyalty. We’ll be bopping around Austin from Friday – Tuesday, so if you’re around, please let me know.

2015 215

2015 Customer Experience Fashion Social Media 215

InMoment XI

MAY 31, 2022

But the big picture goal is why there is so much buzz around customer journey maps now: Customer journey mapping can move you towards more conversions, greater customer loyalty , and improved customer experience from end to end (or from end to forever, if you are subscription-based and there’s no bottom to your sales funnel).

Customer Journey Mapping 396

Customer Journey Mapping Customer Journey Net Promoter Score Touchpoint 396

InMoment XI

OCTOBER 31, 2024

The Net Promoter Score (NPS) metric measures loyalty by asking customers how likely they are to recommend your business to others. Retail Call Center Jane, a customer at a fashion retailer, has a complaint regarding her latest purchase. The boots she ordered online are the wrong size, so she’s hoping to get a replacement.

Call Center 195

Call Center Metrics Contact Center Customer Service 195

InMoment XI

NOVEMBER 14, 2024

For example, a fashion retailer can leverage social media activity to identify its most valuable customers. As a result, you can enhance customer loyalty by adopting a proactive approach to customer service. This guides businesses toward strategic decisions based on measurable data.

Social Media 195

Social Media Multi-Channel Metrics 2024 195

Beyond Philosophy

OCTOBER 12, 2017

Per the Trendsource 2017 Retail Industry Report , it seems that millennial shoppers prefer physical stores for fashion, home improvement, and electronics. fashion, home improvement, and electronics), but brick-and-mortar higher for customer service and returns and exchanges. No Googling, either. If you guessed online, you are wrong.

Fashion 130

Fashion Retail Multi-Channel 2017 130

InMoment XI

APRIL 26, 2022

Paper surveys are sometimes looked at as old fashioned, but they do still reach an audience that can’t access many other forms of surveying. Telephone surveys are another more old fashioned method of surveying that has been around since landlines. Paper Surveys. Mail Surveys. Telephone Surveys.

Customer Experience 195

Customer Experience Fashion White Paper Customers 195

ClearAction

AUGUST 19, 2020

Old-fashioned thinking for customer experience indexes is to jump on the bandwagon of what everyone is doing. Loyalty / Secure Customer Index: This CX index: Communicates size of business at highest levels of satisfaction + recommend + rebuy. What’s old-fashioned use of customer experience indexes?

Customer Experience 174

Customer Experience Fashion Communication Customers 174

Hallmark Business Connections

AUGUST 17, 2021

When you care about their interests, they respond by rewarding you with immediate purchases and long-term loyalty. Cards go out in a timely fashion, and no one has to find stamps! The post Insurance Companies That Show Empathy Will Win Hearts … and Customer Loyalty appeared first on Hallmark Business Connections.

Insurance 98

Insurance Loyalty Customer Journey Mapping Fashion 98

Totango

MAY 3, 2019

Customer loyalty is priceless. But the only way to cultivate this prized group is to form meaningful connections which increase customer engagement and loyalty. After all, brand loyalty starts as a feeling; a spark of goodwill toward a company. Tips for Increasing Customer Engagement and Loyalty.

Customer Engagement 83

Customer Engagement Loyalty Engagement Multi-Channel 83

ShepHyken

MAY 31, 2021

5 Ways to Drive Brand Loyalty and Customer Lifetime Value by Ian Simons. (Ad Ad Age) Here are 5 tips for marketing organizations looking to maximize their Discovery Commerce opportunity from Aubrie Richey, VP of media for TechStyle Fashion Group that brought us brands like Fabletics and Savage X Fenty. Which one do I hate most?

Article 136

Article E Commerce 2021 Customer Service 136

Second to None

JULY 31, 2024

Over the years, brand loyalty has played a critical role in helping organizations with customer retention, customer lifetime value, and overall customer satisfaction. However, for many consumers today, brand loyalty doesn’t hold as much weight or influence as it once did. How can companies win over Gen-Z loyalty?

Loyalty 62

Loyalty Brands Social Media Consumers 62

Second to None

JULY 31, 2024

Over the years, brand loyalty has played a critical role in helping organizations with customer retention, customer lifetime value, and overall customer satisfaction. However, for many consumers today, brand loyalty doesn’t hold as much weight or influence as it once did. How can companies win over Gen-Z loyalty?

Loyalty 62

Loyalty Brands Social Media Consumers 62

Experience Investigators by 360Connext

MAY 23, 2019

She was reprimanded and told the whole idea of fashion was about being exclusive and elite. The service recovery model could also help actually build loyalty. Her vision tapped into how technology is there to solve problems creatively, but acknowledge what’s already happening in your customer’s life.

Insights 40

Insights Net Promoter Score Social Media Events 40

CSM Magazine

NOVEMBER 26, 2024

The platform in question is recognized for its focus on fashion and lifestyle items. This drives conversions and fosters lasting customer loyalty in an ever-competitive market. Learning about changes in consumer preferences, fashion trends, and seasonal fluctuations can inform the approach to offer strategies.

Sales 52

Sales Fashion Consumers Metrics 52

CX Accelerator

DECEMBER 12, 2017

Last night began in standard fashion…I consumed a spicy chicken sandwich from Chick-fil-A and wandered around the kitchen for a bit. There is a special loyalty factor achieved when you combine convenience with a fun, unique brand personality. Yes, I’m speaking of Carvana, “The New Way to Buy a Car” as their tagline says.

Fashion 182

Fashion Exceptional Customer Service Contact Center Customer Centricity 182

GetFeedback

DECEMBER 17, 2018

It’s become increasingly fashionable in web design to include very thin fonts with low contrast coloring compared to the background. The NPS survey gauges customer loyalty by asking, “How likely are you to recommend us?” If this is done right, your survey will be highly engaging. Make it readable. Check out the sample CES survey below.

Customer Journey Mapping 223

Customer Journey Mapping Net Promoter Score NPS Customer Journey 223

Think Customers

APRIL 8, 2015

Back in the 90s, JCPenney launched its "Fashion Comes to Life" campaign in an effort to refresh its public image. Customer Experience Customer Loyalty Customer Service customerexperience customersatisfaction customerservice omnichannel trust' There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog.

Omnichannel 88

Omnichannel Customer Service Fashion Retail 88

Interactions

APRIL 19, 2023

There is no question that customer trust drives brand loyalty, engagement, exclusivity, and building lasting customer relationships. “That is an old-fashioned way of doing business, but it’s actually the best way of doing business.”

Loyalty 62

Loyalty Fashion Contact Center Healthcare 62

ShepHyken

NOVEMBER 23, 2016

You can call the customer, send an email or text or go with the old fashioned handwritten thank you note. It’s a bit unexpected, it’s an opportunity to thank the customer for their loyalty over the last year and it can include an incentive (in the form of a coupon or discount) to continue their loyalty.

Fashion 122

Fashion Customer Service Training Loyalty Marketing 122

Optimove

MARCH 17, 2025

For example, if a customer browses winter coats but doesn’t purchase, dynamically adjust their journey to include targeted content about coat styles, winter fashion tips, and increasingly appealing offers across multiple channels. For more insights on how retailers can boost engagement and customer loyalty, contact us to request a demo.

Retail 52

Retail Marketing Multi-Channel Return on Investment 52

GetFeedback

JUNE 3, 2019

Such topics can be lists of tips on how to achieve certain looks, write fashion-related blogs as well as helpful tips on how to use certain products or services and anything else that can be related to your brand. These will easily attract a bigger following and make your existing audience appreciate the effort you put into your content.

Customer Experience 186

Customer Experience Marketing Fashion Social Media 186

CSM Magazine

JUNE 2, 2021

The Loyalty People has today announced the appointment of loyalty innovator Tom Peace as the company’s new Managing Director. Tom is one of the loyalty industry’s most respected experts, with over 15 years’ experience in analytics and customer engagement roles at the likes of IRI, Aimia, Reward Insight and Collinson.

Loyalty 52

Loyalty White Paper Travel Fashion 52

Optimove

MARCH 11, 2025

Brands that harness AI gain a competitive edge, fostering deeper loyalty and driving revenuejust as Swifts marketing strategies anticipate what keep fans engaged, album after album Era after Era. AI-driven predictive analytics has redefined how to execute customer engagement, enabling hyper-personalization at scale.

Social Media 52

Social Media Download Fashion Omnichannel 52

InMoment XI

FEBRUARY 8, 2024

This can contribute to a competitive advantage and increased customer loyalty. By understanding the nuances of customer conversations, organizations can adapt strategies, refine training programs, and identify opportunities to enhance customer satisfaction and loyalty.

Contact Center 195

Contact Center Multi-Channel Social Media Competitive Advantage 195

GetFeedback

SEPTEMBER 25, 2018

It’s become increasingly fashionable in web design to include very thin fonts with low contrast coloring compared to the background. The NPS survey question is often used to gauge customer loyalty. Images and color done right can make your survey highly engaging and assist in conveying a message or question. Make it readable.

Customer Journey Mapping 207

Customer Journey Mapping Net Promoter Score NPS Customer Journey 207

Currency Alliance

OCTOBER 12, 2021

Loyalty partnerships with complementary brands are the best way to create additional value, for customers and for your business. Depending on the maturity of your loyalty program, you may already have some program partners, or be a partner in somebody else’s program. How loyalty partners co-create value.

Loyalty 59

Loyalty Loyalty Programs Airlines Travel 59

Currency Alliance

DECEMBER 17, 2019

This is the blog version of our Loyalty Strategy Guide 2020. For a more engaging read, click here to Currency Alliance Loyalty Strategy Guide 2020. There was a mix of good and bad, for loyalty in 2019. The widespread devaluation of loyalty currencies during the past few years brings this into sharp focus.

Loyalty 64

Loyalty 2020 Loyalty Programs Travel 64

ShepHyken

DECEMBER 28, 2022

I refer to these as loyalty killers. . Depending on how your customers like to communicate, it could be in person, on the phone, in an email, a text, or an old-fashioned hand-written note. . Excellent customer service lies in flexibility. Rules should be guidelines.  . Train and empower your employees. Be customer focused.

2023 136

2023 Fashion Customer Service Training Reference 136

Optimove

MARCH 12, 2025

Create and Maintain a Strong Loyalty Program A well-structured loyalty program can boost early sales by offering redeemable points and member-exclusive discounts and especially granting early access to sales throughout the year. Master Personalization Personalization can significantly enhance customer engagement and drive sales.

Retail 52

Retail Sales Marketing E Commerce 52

CX Accelerator

DECEMBER 12, 2017

Last night began in standard fashion…I consumed a spicy chicken sandwich from Chick-fil-A and wandered around the kitchen for a bit. There is a special loyalty factor achieved when you combine convenience with a fun, unique brand personality. Yes, I’m speaking of Carvana, “The New Way to Buy a Car” as their tagline says.

Fashion 140

Fashion Exceptional Customer Service Customer Centricity Brands 140

Currency Alliance

AUGUST 15, 2024

This is precisely what loyalty programs were originally designed for, as marketing platforms purpose-built for measuring and incentivizing customer engagement, including when the customer is not shopping with your brand. Personalization comprises four key strategic initiatives.

Loyalty Programs 52

Loyalty Programs Loyalty Marketing Airlines 52

CSM Magazine

DECEMBER 7, 2021

Building customer loyalty is quite essential for companies, regardless of their sizes. Clever Ways to Increase Client Loyalty in Your Business. Building customer loyalty takes time and needs an entrepreneur to fully commit to it. Instead, they remain devoted to that one firm. Make Your Customers’ Experience Better.

Loyalty 52

Loyalty Rewards Programs Fashion Customers 52

Optimove

FEBRUARY 12, 2025

This post offers actionable customer retention strategies to turn new or one-time holiday shoppers into repeat customers, maximizing loyalty and lifetime value. The Big Picture: Post-holiday customer retention strategies go beyond driving immediate salestheyre about fostering long-term relationships and building brand loyalty.

Customer Retention 52

Customer Retention Loyalty Programs Download Loyalty 52

Optimove

MARCH 31, 2025

This post explores why 1,000 segments are no longer excessive theyre essential and how journey-based, real-time segmentation leads to stronger engagement, smarter campaigns, and long-term customer loyalty. Key takeaways: Marketers have traditionally relied on static segments like cart abandoners or inactive users to guide their campaigns.

2025 52

2025 Download Fashion Demo 52

Beyond Philosophy

MAY 18, 2016

They describe fashionable downtown shops with special items you couldn’t find anywhere else. If department stores aren’t building customer loyalty online, it may be harder than ever to get people into the physical store. I’m not personally a Macy’s shopper, but to me, department stores feel like throwbacks to an earlier time.

Fashion 113

Fashion Retail Loyalty Consulting 113