BlueOcean

AUGUST 7, 2018

You’re putting your brand and your customers in the hands of someone new, whose efforts will have a direct impact on your business, its ROI, and all its related KPIs. Finally, there’s the good ol’ fashioned approach of Googling. It’s the type of decision that is well-suited to a formal RFP and procurement process.

Contact Center 189

Contact Center Culture Fashion Consulting 189

CX Journey

JUNE 23, 2016

Have you been able to prove the ROI of focusing on the customer experience to your executives? What's the ROI? If you're faced with this challenge, you're probably wondering how you'll ever be able to answer the seemingly elusive ROI question. People cringe when they hear it, but ROI doesn't have to be a "three-letter word."

ROI 43

ROI Customer Experience Call Center Metrics 43

SurveySparrow

SEPTEMBER 21, 2020

And in this blog, we’ll discuss how online surveys increase ROI. And, what’s more rewarding is the fact that online surveys can increase your business ROI like never before. By the end of the article you’ll learn how to gain lifetime leads with high ROI, that too without investing huge sums of money or time.

ROI 45

ROI Return on Investment Social Media Net Promoter Score 45

ShepHyken

SEPTEMBER 15, 2017

And, with the increasing amount of information big data provides, AIM is designed to help marketers sift through that data in shorter time frames, uncovering valuable insights into their consumers allowing for better marketing campaigns and ROI. Below are a few ways AIM can create higher levels of customer engagement.

Customer Engagement 207

Customer Engagement Blog Engagement Marketing 207

BlueOcean

DECEMBER 13, 2022

Gas, grocery, fashion, technology… and probably more. A team of passionate, empowered agents can affect your loyalty program’s ROI. Check your wallet (digital and/or physical) – do you have loyalty cards for your favorite retail outlets? Salesforce research says consumers like us belong to 4.3 loyalty programs on average.

Loyalty Programs 177

Loyalty Programs Loyalty Social Media Rewards Programs 177

Help Scout

DECEMBER 5, 2018

Calculating the return on investment (ROI) of a new tool can be tricky. It’s worth noting that if a help desk cuts costs but drives customers away through lower quality, you’ll see decreasing ROI.). Let’s look at five ways that investing in help desk software can save that revenue and increase your customer support team’s ROI.

ROI 40

ROI Return on Investment Customers Fashion 40

Thematic

FEBRUARY 24, 2025

Imagine this: A major fashion retailer noticed a surge in negative comments about delayed deliveries. How do businesses measure the ROI of customer experience improvements? Why Monitoring Social Media Matters 71% of consumers say they are more likely to buy from brands that engage with them on social media.

Insights 62

Insights Customer Experience Social Media Net Promoter Score 62

Optimove

FEBRUARY 12, 2025

Examples : A fashion retailer can send personalized emails featuring styling tips, new arrivals, and curated outfit suggestions based on a shopper’s past holiday purchases. They can also highlight trending items to keep customers engaged and invested in their brand. #11.

Customer Retention 52

Customer Retention Loyalty Programs Download Loyalty 52

Ecrion

JULY 8, 2020

For instance, your engagement platform’s AI may provide a repeat customer at a fashion company’s website with an entire outfit that would suit them. Better ROI. The spike in ROI that companies experience from integrating a customer management platform is a result of a handful of factors.

Customer Engagement 89

Customer Engagement Engagement ROI Fashion 89

BirdEye

NOVEMBER 7, 2023

Example: Email to the team: “The ROI on our latest campaign exceeded expectations. Text abbreviations are more than just fashionable digital slang. Business reporting When communicating with internal teams for reports or quick updates, abbreviations can help condense information effectively. Detailed analysis by EOD.”

Social Media 116

Social Media Communication ROI Sales 116

Eptica

FEBRUARY 13, 2019

Author: Taoufik Massoussi - Product Manager & Head of AI One of the biggest challenges for Voice of the Customer (VoC) programs is ensuring that they deliver tangible ROI for a business. Put these together and it is vital that VoC programs deliver real ROI if they are to continue to win investment and drive improvements.

Net Promoter Score 62

Net Promoter Score ROI NPS 2019 62

Magellan Solutions

AUGUST 29, 2021

Consider the fashion industry. Fashion retailer Marc Jacobs decided to cast nonprofessionals in an upcoming modeling campaign. . UGC has such a strong ROI because it costs very little for brands on the front end, and can be used in multi-channel marketing across almost any platform. . Contact us today for a quote!

E Commerce 52

E Commerce Brands Multi-Channel Fashion 52

Thematic

NOVEMBER 13, 2018

Demonstrate strategic ROI for customer experience value. Financial ROI is simply the equation of the growth from an investment, minus the cost divided by the cost. Strategic ROI takes into account the broader picture of your overall growth and cost. It doesn’t necessarily take into account any other implications around it.

Voice of Customer 101

Voice of Customer Net Promoter Score ROI NPS 101

BirdEye

JULY 10, 2023

Remember that ROI doesn’t always need to directly translate into sales. Supreme x Louis Vuitton This highly-hyped collaboration between streetwear brand Supreme and luxury fashion brand Louis Vuitton produced a unique collection of clothing, accessories, and luggage.

Brands 52

Brands Fashion Social Media Retail 52

CCO Council

APRIL 16, 2014

If the CCO tenure were computed in the same fashion the average CCO tenure would be 3.2 CCO Council members are demonstrating significantly greater ROI as they elicit greater executive commitment and involvement, demonstrate a clear impact on executive objectives, and incorporate customer strategy into the overall corporate strategy.

2014 74

2014 Chief Customer Officer Fashion ROI 74

Kayako

JUNE 1, 2017

It’s important to be proactive by sharing customer feedback with other teams in a structured fashion. This can soon negate potential ROI from better collaboration. Luckily, there are simple things you can do to be seen as the official voice of the customer within your company. We understand that cost is a factor.

Customer Service 82

Customer Service Return on Investment Fashion Customer Satisfaction 82

CX Journey

NOVEMBER 28, 2014

Clearly outline your program plans, and state the anticipated or target ROI. Make it clear you will keep your course in a calm and positive fashion. Be prepared to face dark clouds of negativity in a proactive, positive, productive fashion. Obtain executive sponsorship early in your efforts, and maintain their good tidings.

Fashion 63

Fashion Voice of Customer ROI Customer Experience 63

SurveySensum

MARCH 14, 2025

For example , a fashion brand analyzes Google Trends and Instagram insights to see which styles and colors are trending before launching a new clothing line. This also leads to better ROI on marketing campaigns, as you can focus on the most profitable customer segments. Marketing Campaigns Are You Reaching the Right Audience?

Marketing 52

Marketing Social Media Demo Insights 52

Survicate

APRIL 25, 2019

Pretty good ROI for such a simple survey! It felt almost like their company was traditional and old-fashioned because it was filled only with content without many pictures. They used this insight to go back through their catalogue of products and updated them for compatibility with Illustrator.

Net Promoter Score 81

Net Promoter Score Fashion Social Media ROI 81

ChurnZero

NOVEMBER 3, 2021

Sometimes, a good old fashioned conversation is one of the best Customer Success tools — one of the best ways to get the most valuable insights — in the shed. Our ROI Calculators can also help simulate the potential return on investment you could realize by investing in and incorporating a Customer Success platform like ChurnZero.

Customer Success 98

Customer Success Return on Investment Fashion Reference 98

Strativity

DECEMBER 5, 2022

A higher score across driver categories translates to higher fidelity between a brand and its consumer, leading to greater engagement, lifetime loyalty, and ROI. and represent a range of industries, including retail, finance, technology, hospitality, food and beverage, beauty, and fashion, among others.

Customer Relationships 52

Customer Relationships Consumers Net Promoter Score Brands 52

BirdEye

FEBRUARY 21, 2023

Finally, a social media manager can track analytics data to measure the return on investment (ROI) of each campaign, helping businesses understand which strategies are working and which need improvement. Social media ROI – The gross profit from your paid social media ads subtracted by the total expenses incurred to generate that profit.

Social Media 98

Social Media Management Multi-Channel ROI 98

Stella Connect

AUGUST 16, 2017

Many brands keep doing service recovery the old-fashioned way because they expect too little from the program. You can read more about this remarkable success story by downloading our free eBook, “ Doing Contact Center QA the Right Way: How Leading Brands Use VoC Data to Drive Contact Center Performance and ROI. ”.

Contact Center 55

Contact Center Fashion NPS ROI 55

Solvvy

JULY 13, 2022

Often, complex customer service workflows can be streamlined with automation tools and assisted support in an if-this-then-that fashion guiding conversations between your reps and customers. Tools like Solvvy provide handoffs to agents with all the information the agent needs to understand the context of the question from the customer.

Customer Service 90

Customer Service Multi-Channel Customers Interaction 90

Totango

AUGUST 22, 2019

Keeping customers satisfied throughout the process eases the transition into adoption and the first customer experience of value and ROI. Be sure to develop a standardized process that allows you to consistently onboard customers in a quick, efficient fashion. . Customer Satisfaction Best Practices: Adoption.

Customer Satisfaction 80

Customer Satisfaction Metrics Customer Expectations Fashion 80

Pointillist

JUNE 15, 2018

Much of the marketing world is still focused on customer acquisition, but to improve customer retention will yield f ar better ROI and cost about 5-25X less than customer acquisition. Richard Boire, of Boire Filler Group , lays out this difference in a compelling fashion. The answer isn’t acquiring two new customers.

Customer Retention 110

Customer Retention Loyalty Programs Customer Journey Loyalty 110

customer sure

MARCH 12, 2024

You can reap 80% of the benefits of customer feedback from 20% of the effort by dealing with ‘live’ customer feedback in a system like CustomerSure, and doing periodic reporting to other teams via old-fashioned spreadsheets. Start small and grow. Don’t try and boil the ocean.

2024 62

2024 Customer Service Feedback Fashion 62

Method:CRM

FEBRUARY 8, 2019

Initially centred around fashion and fitness, influencer marketing now involves every niche imaginable. Read on to learn more about the value that CRM software can lend to influencer marketing — and how, together, these strategies can improve your digital marketing ROI. Why the impressive ROI? Influencers.

Marketing 63

Marketing Social Media ROI Fashion 63

Stella Connect

MARCH 30, 2018

TechStyle Fashion Group , a Los Angeles-based online retailer of JustFab, Fabletics, ShoeDazzle, and Fabkids apparel, merges advanced technology with the latest fashion trends to offer a highly personalized, one-of-a-kind shopping experience to millions of members (including 5 million VIP members) across the globe.

Contact Center 41

Contact Center Connections Apparel Fashion 41

Ecrion

OCTOBER 1, 2019

Apple is at the forefront of the tech world, while Nike offers functional and fashionable athletic wear. Not Calculating ROI. One of the best ways to calculate your ROI is by using customer experience surveys. Use these results to determine where to focus your efforts to ensure the greatest ROI.

Customer Experience 52

Customer Experience ROI Fashion Reference 52

BirdEye

FEBRUARY 5, 2025

Example: Fashion brand Aerie shares photos of real customers wearing their clothes to promote body positivity and inclusivity. This data-driven approach ensures your reposting strategy continues to evolve and deliver ROI. Its authentic, relatable, and created by your customers or followers. Watch the Free Demo Now.

Social Media 52

Social Media Brand Values Brands Engagement 52

Maru Group

NOVEMBER 2, 2018

Unsurprisingly, clothes and fashion (31%), holidays and travel (28%) and eating out and leisure (28%) are going to take the biggest hit when it comes to consumer spending over the next six months. It means using feedback to drive everyday operational excellence and identifying optimum areas for change that drive ROI.

Customer Experience 149

Customer Experience 2018 ROI Travel 149

Pointillist

SEPTEMBER 10, 2020

More importantly, customer journey analytics enables CX, marketing and customer care teams to prioritize CX improvement initiatives and quantify the ROI of CX investments. Instead of creating a complex bottleneck, a federated approach enables customer facing teams to move forward in a coordinated fashion and at their own pace.

Customer Journey 128

Customer Journey Touchpoint Customers Interaction 128

Stella Connect

MARCH 30, 2018

TechStyle Fashion Group , a Los Angeles-based online retailer of JustFab, Fabletics, ShoeDazzle, and Fabkids apparel, merges advanced technology with the latest fashion trends to offer a highly personalized, one-of-a-kind shopping experience to millions of members (including 5 million VIP members) across the globe.

Contact Center 40

Contact Center Connections Apparel Fashion 40

NICE inContact

JUNE 14, 2016

I was astonished that they were able to steal customers in such a public fashion, and that the airline I’ve been loyal to didn’t care to fight back to keep me or to even resolve my issue. To many, the end goal of social media is getting lots of page likes or followers without an understanding of the how, why or the ability to calculate ROI.

Social Media 51

Social Media Customer Service Airlines Contact Center 51

CX University

JANUARY 20, 2021

Make some good old-fashioned flash cards. Somebody will test ROI, NPS, and an understanding of statistics such as correlation and causation. Whether it’s the Six Tenets of CX Strategy from one author or Do These 10 Things to Guarantee CX Success from another, there will be key themes that emerge. Be prepared to do some math.

Fashion 52

Fashion 2018 ROI NPS 52

Currency Alliance

NOVEMBER 14, 2018

So during the past 10 years, brand-led loyalty coalitions such as Hilton Honors have allowed less-frequent customers to earn their currency in everyday retail locations such as fuel, fashion and food outlets. To return to loyalty: the American Express marketplace introduced previously features four fashion retailers: Eponymous.

Loyalty 45

Loyalty Loyalty Programs Travel Hotels 45