InMoment XI

SEPTEMBER 16, 2024

What is Patient Feedback? Patient feedback is the opinions, reviews, and thoughts that healthcare organizations gather from their patients. From the healthcare contact center to the doctor’s diagnosis, each step of the patient journey presents an opportunity to learn about patient expectations and behavior.

Feedback 195

Feedback Healthcare Hospitality Multi-Channel 195

eglobalis

NOVEMBER 3, 2024

This deeper level of insight requires more than surface-level data; it involves building continuous engagement practices, establishing feedback loops, and leveraging data analysis to capture meaningful insights. Additionally, feedback loops play a crucial role in refining CX over time.

B2B 442

B2B Innovation Culture Loyalty 442

InMoment XI

AUGUST 14, 2024

Unlock the full potential of your customer feedback with InMoment’s AI-powered solutions. Discover how advanced AI technology can transform raw data into actionable insights, driving informed decisions and improving customer satisfaction. What Is AI Customer Feedback? What are the Benefits of AI for Customer Feedback?

Feedback 195

Feedback Customer Experience Social Media Hotels 195

InMoment XI

NOVEMBER 15, 2023

This method harnesses the power of data and insights to gain a deeper understanding of customers, their preferences, and their interactions with a company. It involves the use of various metrics and methods to gain valuable insights into how customers perceive and interact with a business.

Insights 243

Insights E Commerce Customer Experience E-support 243

InMoment XI

JULY 11, 2024

In doing so, speech analytics gives businesses the ability to uncover insights into customer behavior, sentiment, and preferences. Usually working as part of contact center solutions , it involves analyzing the vast volumes of calls handled by contact centers to extract actionable insights from audio recordings.

Insights 195

Insights E Commerce Contact Center E-support 195

InMoment XI

OCTOBER 22, 2024

We’ve all been there—checking reviews, browsing social media profiles, and searching Google to find the right healthcare provider. A well-executed strategy helps you promote positive reviews, address negative feedback in a constructive way, and ensure that potential patients see you as a trusted and reliable healthcare provider.

Management 221

Management Healthcare Social Media 2024 221

InMoment XI

SEPTEMBER 25, 2024

However, for businesses—especially those in finance, healthcare, and legal sectors—NLP has long been essential for processing large amounts of unstructured data. This helps provide insights about market trends, competitor activities, and possible business opportunities. Why is Natural Language Processing Important?

Insights 195

Insights Social Media Net Promoter Score Events 195

InMoment XI

JANUARY 18, 2022

InMoment’s Strategic Insights Team collected data from both consumers and employees of brands across North America from 11 different industries including retail, financial services, entertainment, grocery, healthcare, hospitality, insurance, restaurants, and more. About the 2022 Experience Trends Report. But don’t stop now!

2022 370

2022 Measurement Entertainment Hospitality 370

Experience Investigators by 360Connext

JANUARY 8, 2015

If you sell anything to anyone, you would do yourself a world of good by enlisting mystery shoppers (sometimes called secret shoppers) into your customer insights mix. Retailers, financial services organizations and healthcare practices have all enlisted mystery shoppers to help improve their customers’ experiences. Tweet this!).

Customer Experience 284

Customer Experience Feedback Customer Journey Social Media 284

Experience Investigators by 360Connext

JUNE 8, 2021

If you don’t, then collect whatever feedback you can from inputs like social media and product reviews. Now that you have an idea of what lies ahead, what can you do with these insights? Invite employee feedback for innovation. Healthcare is no different. If you have data, use it! Consider their real lives.

Healthcare 271

Healthcare Customer Journey Mapping Customer Journey 2013 271

InMoment XI

DECEMBER 5, 2024

With customer feedback influencing decision-making, a strong reputation is your key to standing out in a competitive space. For example, closing the feedback loop with a disgruntled member can turn them into a loyal advocate. The insights will help you adjust your strategy and target the right individuals.

Management 195

Management 2024 Financial Social Media 195

InMoment XI

DECEMBER 18, 2024

For example, a call transcription tool prevents the need to listen to lengthy recordings and provides quick insight into customer experiences. These insights ensure agents dont miss out on valuable information they can use to satisfy and retain clients. Therefore, its essential to enable customer input from every relevant source.

Contact Center 195

Contact Center Customer Satisfaction ROI Call Center 195

BirdEye

SEPTEMBER 26, 2023

The past few years have seen a tremendous increase in digitalization in the healthcare industry. The use of Artificial Intelligence (AI) in healthcare industries helps businesses streamline patient management, sales processes, appointments, and improve overall patient experience. Table of contents What is AI in healthcare?

Healthcare 111

Healthcare 2023 Hospitality Social Media 111

InMoment XI

OCTOBER 14, 2024

Sending survey requests to your customers is a great way to collect feedback and show them that you’re willing to listen. For instance, if they interact with the business once a week but receive feedback requests daily, they are likely to stop participating in future surveys altogether. The survey itself is exhausting to complete.

2024 195

2024 Hospitality Feedback Healthcare 195

GetFeedback

MAY 8, 2019

Specifically, we looked at key industry trends for curating and optimizing customer feedback. Most agents filter feedback by type of issue. We’ve uncovered new insight for retail, technology, banking, healthcare, manufacturing, nonprofit, and the list goes on. Most agents filter feedback by type of issue .

Customer Service 268

Customer Service Metrics Healthcare Government 268

eglobalis

OCTOBER 14, 2024

These pillars include customer journey mapping, feedback mechanisms, employee experience, customer experience culture and strategy, with some variations such as McKinsey’s operational efficiency model. These pillars include the basics: customer journey mapping, touchpoint analysis, feedback loops, and internal operational alignment.

Customer Experience 345

Customer Experience Customer Journey Mapping Innovation Net Promoter Score 345

InMoment XI

JANUARY 12, 2024

It involves leveraging software such as natural language processing (NLP), machine learning, and artificial intelligence to gain insights from spoken or written conversations. By deciphering the nuances of customer interactions, businesses can gain valuable insights into preferences, sentiments, and pain points.

E Commerce 195

E Commerce E-support Healthcare Multi-Channel 195

InMoment XI

NOVEMBER 26, 2024

With InMoment’s XI Platform, you can create a customer journey map that tracks the customer journey across different channels and gives you insight on how to optimize it. Use analytics tools, customer feedback, and data from CRM systems to monitor how customers interact with your brand across touchpoints.

Customer Journey Mapping 195

Customer Journey Mapping Customer Experience 2024 Customer Journey 195

InMoment XI

DECEMBER 10, 2024

Leverage churn prediction tools, feedback, and usage data to analyze key factors driving customers away. Collect Regular Feedback Consistent feedback collection is essential for tracking customer expectations and behavior. Use surveys and social media monitoring to capture insights into customer experiences.

2024 195

2024 ROI Net Promoter Score Multi-Channel 195

BirdEye

MAY 4, 2021

It’s an age of quick and seamless experiences all around — with one exception: healthcare. Studies show that 71% of patients are “frustrated” with their healthcare experiences. What’s holding the healthcare industry back? They’ve come to expect similar levels of service from their healthcare providers as well.

Healthcare 105

Healthcare Marketing Social Media Insurance 105

InMoment XI

JULY 1, 2024

According to Forrester, fewer than 10% of enterprises are advanced in their insights-driven capabilities. By equipping your organization with predictive analytics tools, you can gain rich insights into customer behavior, make data-driven decisions, and optimize business operations. What is Predictive Analytics?

Social Media 195

Social Media Healthcare Retail Insights 195

InMoment XI

DECEMBER 17, 2024

The ideal candidate understands that only a fraction of customer feedback comes from surveys and that an effective customer experience program will source customer feedback from multiple sources in order to tap into the 85% of customer feedback that is unstructured. If it doesn’t, click on the download button.

Customer Experience Management 195

Customer Experience Management Customer Experience Management ROI 195

Talkdesk

FEBRUARY 15, 2021

Healthcare providers are at a pivotal moment to reimagine the patient experience. We talked to almost 700 patients and more than 170 patient experience (PX) professionals to understand the changing dynamics of PX in healthcare. We’re calling it the PX revolution in healthcare. Healthcare providers aspire to reimagine PX.

Contact Center 98

Contact Center Healthcare Download Loyalty 98

InMoment XI

NOVEMBER 7, 2024

Data-Driven Insights Customer experience automation software can analyze automated interactions to provide insights into common customer preferences, behaviors, and pain points. These touchpoints could include onboarding, feedback requests, or follow-ups.

Customer Experience 195

Customer Experience 2024 E-support Touchpoint 195

InMoment XI

OCTOBER 23, 2024

Offer industry-specific solutions and insights. Whether it’s agriculture, manufacturing, real estate, or healthcare, having a team of experts who are knowledgeable in that sector can significantly improve the customer experience. The insights provided opportunities for enhancing customer retention and satisfaction.

Banking 195

Banking Customer Experience Financial Touchpoint 195

Customer Bliss

JUNE 6, 2018

How do you take insights from customers and drive better decision making and better product delivery? He also built an NPS program at Avis Budget Group when he was the VP of Customer Insights & Experience. Then, he spent time gathering customer feedback from call centers, social media, etc.

Employee Experience 221

Employee Experience Culture Loyalty Travel 221

InMoment XI

DECEMBER 13, 2024

A call center dashboard is a centralized digital interface providing real-time insights into call center performance. The dashboard visualizes these metrics on a unified platform to provide insight into agent and call center performance. It provides rich insight into areas of improvement in the customer experience.

Call Center 195

Call Center Contact Center Social Media Metrics 195

GetFeedback

JANUARY 21, 2019

A successful content marketing strategy relies on good customer feedback. So how do you gather the customer insight you need? One study reported that over 60% of consumers had abandoned a customer feedback survey before completing it. Inc.com, Buzzfeed, Healthcare News Daily, etc.). Customer surveys.

Marketing 210

Marketing Healthcare Webinar Blog 210

InMoment XI

NOVEMBER 13, 2024

It provides rich insight into specific pain points. With insights into customer behavior, you can act faster and smarter than competitors. Through its partnership with InMoment, nib rolled out a closed-loop feedback process to improve the customer experience. This will help you better understand and serve customers.

Customer Retention 195

Customer Retention 2024 ROI Competitive Advantage 195

InMoment XI

MARCH 25, 2024

According to Forrester, fewer than 10% of enterprises are advanced in their insights-driven capabilities. By equipping your organization with predictive analytics tools, you can gain rich insights into customer behavior, make data-driven decisions, and optimize business operations. What is Predictive Analytics?

Customer Experience 195

Customer Experience Social Media E Commerce Retail 195

BirdEye

JUNE 7, 2024

Why should healthcare providers care about the patient experience? Going to the doctor, getting a prescription, scheduling surgery, or even visiting the emergency room—each of these experiences, and many more—shapes a patient’s experience with your healthcare practice. To understand these experiences you need patient survey software.

Healthcare 64

Healthcare Feedback Touchpoint Financial 64

InMoment XI

OCTOBER 4, 2024

Whether you are curious about other programs/ROIs, want to gain a better understanding of options in the market, or are insight-obsessed like us, you can gain unlimited access to all of our valuable calculators by simply entering your email. It helps brands track, analyze, and organize each customer interaction with them.

Customer Experience Management 195

Customer Experience Management Customer Experience Management 2024 195

InMoment XI

OCTOBER 29, 2024

Loyal customers help your business by: Purchasing your product or service repeatedly Recommending your brand to friends and family Boosting your engagement by interacting with you online Providing thoughtful customer feedback to help you improve The Importance of Customer Loyalty Customer loyalty is crucial to business growth and sustainability.

Loyalty 195

Loyalty Net Promoter Score Social Media Loyalty Programs 195

Help Scout

JULY 1, 2021

Take healthcare, for example: Outside of differing cultural norms, there are also laws pertaining to things like storing information or interacting with customers. For those working support jobs in healthcare, it can be an especially difficult landscape to navigate. Why customer service is important in the healthcare industry.

Healthcare 105

Healthcare Customer Service Interaction Customers 105

InMoment XI

NOVEMBER 15, 2022

One way to build and maintain solid relationships is to establish a channel for customers to communicate experience feedback to the company. Listening to the voice of the customer regarding our product will provide clarity and insight beyond what controlled studies can provide.

Net Promoter Score 195

Net Promoter Score Effort Score Customer Satisfaction NPS 195

InMoment XI

FEBRUARY 1, 2024

Spotlight, by InMoment, turns diverse data streams into valuable insights companies can use for their strategy. It offers a deep understanding of customer and employee feedback, transforming complex data into clear and actionable insights. It’s been the change clients in various fields have relied on.

Social Media 195

Social Media Insights Metrics Loyalty 195

BirdEye

MAY 21, 2021

We spoke to Bobby Dimovski, founder of the agency 4MJ Social , to hear his tips, tricks, and insights for multi-location businesses. We work with businesses across different verticals, but we’re really focused on clients in the healthcare space. Of course, the problem’s even bigger within the healthcare industry.

Feedback 92

Feedback Social Media Healthcare 2014 92