eglobalis
DECEMBER 11, 2024
Testing turns insights into action. Experimentation helps you turn customer feedback into actionable improvements that drive satisfaction. Feedback Integration Collecting and acting on customer feedback is essential for continuous improvement in CX. The Gist Experimentation eliminates CX guesswork.
InMoment XI
OCTOBER 17, 2024
With the help of the tried-and-tested customer feedback questionnaire, businesses can take the first step toward boosting satisfaction, retention, and brand reputation. What is a Customer Feedback Questionnaire? Why is Asking the Right Customer Feedback Questions Important? They improve survey response rates.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
InMoment XI
OCTOBER 25, 2024
Restaurant reputation management is the process of monitoring, responding to, and addressing feedback from various sources. On the flip side, nothing affects business like negative feedback. PYMNTS ) Bad online reviews and negative feedback from friends are among the top two reasons diners avoid certain restaurants.
eglobalis
NOVEMBER 3, 2024
This deeper level of insight requires more than surface-level data; it involves building continuous engagement practices, establishing feedback loops, and leveraging data analysis to capture meaningful insights. Additionally, feedback loops play a crucial role in refining CX over time.
Advertisement
When executed properly, a Voice of the Customer program will give you real-time insight into your customers’ experiences. From this feedback, you can identify trends and opportunities to improve CX across the customer journey, meet customer needs, and build better customer relationships.
eglobalis
NOVEMBER 12, 2024
This approach encourages active listening, sets a collaborative tone, and integrates frequent check-ins for realignment based on client feedback. An empathy-driven project management approach helps teams stay attuned to client feedback throughout delivery, adapting iteratively rather than addressing concerns retroactively.
InMoment XI
NOVEMBER 22, 2024
Companies that focus on CX initiatives witness an 80% increase in revenue, highlighting the value of user feedback. Collecting user feedback for SaaS companies is a powerful step in this direction. Why is User Feedback Important for SaaS Companies? What User Feedback Metrics Are Essential for a SaaS Company to Track?
Speaker: Beth Vanderkolk, Lindsay Olson, & Amanda Peterson, The MURAL Community Team
Not only has the community offered a brilliantly collaborative space to MURAL customers, it has garnered excellent product feedback and ideation and has, in such a short time, proven itself a community worth emulating. As a first time community, the MURAL team has been strategic, creative, and innovative. So, how did they do it?
Speaker: Adam Dorfman, Head of Product Growth at Reputation and Jeremy Shubitz, Director of Marketing at Bosley
Responding to online negative feedback can be challenging. However, negative feedback can offer actionable insights to build a stronger product and customer experience. Tune into the webinar to learn: What specific channels do customers go for feedback. What should you say? What should you not say?
Advertisement
As technology has matured to connect feedback with action and get deeper customer insights—NPS programs find themselves in the midst of a renaissance. Get the NPS checklist to access the 7 questions you should consider when building your NPS program.
Advertisement
Customer feedback is essential for your business to thrive. Discover best practices, how to formulate a great survey, and the most insightful customer experience survey questions to ask, all with examples! Knowing what your customers love – or don’t love – will give you the direction you need.
Advertisement
By gathering their feedback, companies can capture the biggest picture of employee and customer needs. By focusing on both the employee and customer experience, woom bikes: Bolsters customer experience by acting on employee feedback. Leverages CX insights to drive growth and guide new product development.
Advertiser: Vanilla Forums
Customer success should be leading the Product Led Growth (PLG) initiative by adding weight to customer feedback, offering actionable, data-driven insights throughout an organization, and better serving customers. But without a clear understanding of a product’s capability, or the value it creates for customers, churn is unavoidable.
Speaker: Scott Baldwin of ProductBoard
Through in-depth user insights, a clear product strategy, and an inspiring roadmap. Listening to the voice of the customer (VoC) and utilizing product feedback and ideation are some of the most effective ways to do just that. How to create a tight and ongoing feedback loop. How can they work together to do that?
Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic
At the same time, manual coaching techniques are time-intensive and deliver feedback on a handful of cases, resulting in a high attrition rate and poor customer experience. Attendees will walk away with insight on the following: Critical components for coaching programs. The importance of efficiency when onboarding and training agents.
Expert insights. Personalized for you.
370 
Let's personalize your content