Thematic

MARCH 26, 2025

Yet, 56% of dissatisfied customers never voice their concerns—they simply leave​ Meanwhile, businesses that actively listen to feedback grow 41% faster than competitors​ The most successful companies create a structured system—a customer feedback loop—to analyze feedback and act on it continuously.

Feedback 62

Feedback Social Media Customers E-support 62

InMoment XI

MARCH 21, 2022

Increased government regulation and new market entrants with unique service-based offerings are creating a disruptive wave of change that traditional utilities need to respond to. Many CX leaders in this space find it challenging to stitch together holistic customer feedback in one place, and know how to take action from it.

Brands 397

Brands Roadmap Webinar Social Media 397

Thematic

MARCH 30, 2025

A customer feedback loop helps in preventing this from happening. It’s the continuous process of collecting, analyzing, and acting on customer feedback to enhance satisfaction and drive business growth. We’ll explore customer feedback loop best practices to make the loop a powerful asset for your business.

Feedback 62

Feedback Customer Centricity Culture Customers 62

Alida

SEPTEMBER 22, 2016

Earlier this week, more than 400 professionals in marketing, customer experience, innovation and research gathered in Chicago for the 2016 Customer Intelligence Summit. Miller explained the ‘Authenticity Lifecycle,’ which is a business model that infuses authentic engagement with marketing, innovation and customer experience activities.

2016 267

2016 Innovation Marketing Insights 267

InMoment XI

JULY 13, 2022

Determining your NPS is important, of course, but analyzing the open-ended responses to the follow-up question is what will help you understand the “why” behind your score and make NPS feedback actionable. Even if you can’t meet their needs, it is important that their feedback be acknowledged. What Do These Categories Mean?

Net Promoter Score 368

Net Promoter Score Customer Retention NPS Social Media 368

InMoment XI

AUGUST 17, 2023

Happy customers become brand advocates, fueling growth through positive customer feedback. Continuous Improvement: Customer experience serves as a continuous customer feedback loop for product improvement and helps you to identify emerging trends, evolving needs, and areas that require ongoing enhancement.

Net Promoter Score 370

Net Promoter Score NPS Customer Satisfaction 2023 370

eglobalis

OCTOBER 1, 2024

For example, imagine your marketing department running a campaign without proper alignment with sales, causing confusion in customer messaging and missed opportunities. A practical example is creating a steering committee that includes representatives from marketing, sales, customer service, IT, finance, and operations. The result?

2020 450

2020 Customer Journey Mapping Culture Innovation 450

InMoment XI

JANUARY 27, 2025

Combining mountains of contact center interactions with feedback from other channels like surveys, chat, email, and social media gives you a fuller understanding of customer needs, behaviors, and preferences. These tools unlock unstructured data, detecting feedback themes and anomalies.

Call Center 195

Call Center Contact Center Social Media Apparel 195

GetFeedback

NOVEMBER 18, 2019

The work to take action on feedback actually begins long before you even launch your CSAT survey. As you’re designing the survey, in order to ensure that you can take action on the feedback you get from customers, you need to consider the following for each question you ask. What makes feedback actionable? . Who will act on it?

Feedback 199

Feedback Insights B2C Customer Satisfaction 199

Customer Bliss

SEPTEMBER 19, 2017

For the past decade, Alteryx has empowered strategic planning executives to identify and seize market opportunities, outsmart their competitors, and drive more revenue from their current businesses. It brings together the market insight, location analysis, and business intelligence today’s market requires. See above.).

Chief Customer Officer 97

Chief Customer Officer Roadmap Telecommunications Customer Journey Mapping 97

CX Accelerator

JUNE 8, 2020

Here’s a good format for these calls from ,, Sue Duris , Director of Marketing and Customer Experience at M4 Communications, Inc: “My #1 way to listen to the voice of customer (VOC) is by phoning a customer and chatting for 15 minutes. As he points out, “The customer isn’t actually using their voice to provide feedback.”

Social Media 345

Social Media Contact Center Call Recording Voice of Customer 345

InMoment XI

OCTOBER 7, 2024

Use Case: “As a marketing manager, I need to be able to share business updates, promotions, and events via Google Posts, so that we inform and engage with our customers as they browse online and allow them to make better decisions.” Strongest Signals 5. Contact us or a dedicated account manager if you want to learn more.

Events 243

Events Competitive Advantage Innovation 2024 243

SurveySparrow

SEPTEMBER 4, 2020

We had recently hosted an Ask Me Anything event about creating product roadmaps which made us delve deeper into its importance. We found that you can utilize your roadmap to up your product strategy game, improve decision-making, and steer your business on the path to success! What is a product roadmap? Product roadmap process.

Roadmap 96

Roadmap Metrics User Experience Feedback 96

InMoment XI

MAY 3, 2024

These include: Surveys: Structured feedback mechanisms to gather comprehensive insights into the customer experience. Customer Pulse Feedback: Real-time feedback channels that capture customer sentiments and preferences. Staff Feedback: Gathering insights from frontline staff to understand customer interactions and pain points.

Retail 195

Retail Return on Investment ROI Customer Centricity 195

Thematic

JANUARY 21, 2020

Frustrated and angry, I posted my feedback on Twitter for the app for everyone to see in the hopes that the company hears my feedback! . No response came back, and most likely no action taken… Why companies don’t invest into feedback analysis. True, there is simply more feedback available than ever before.

Feedback 121

Feedback Roadmap Social Media Customers 121

Retently

MARCH 17, 2025

Ready-to-use examples for different reporting styles, whether youre all about the numbers, customer feedback, or a mix of both. Identifies patterns & recurring pain points in customer feedback. Marketing Campaign Impact : Did a recent ad increase ticket volume? product quality, unclear policies, or marketing misalignment).

Insights 90

Insights NPS Metrics Customer Satisfaction 90

InMoment XI

NOVEMBER 30, 2023

Doing this allows you to cultivate a strong and recognizable presence in the market. Respond to customer feedback, both positive and negative, to show transparency and dedication to customer satisfaction. These guidelines serve as a roadmap for how your brand is visually and verbally presented across various channels.

Brands 284

Brands Management Multi-Channel Social Media 284

Alida

DECEMBER 7, 2018

Evolving retail proposition in a changing market. In today’s retail market, customer expectations are constantly evolving and new market entrants continue to disrupt the landscape. QVC closes the feedback loop by injecting customer feedback directly into key business decisions as they are being made.

Customer Centricity 201

Customer Centricity Retail 2019 E Commerce 201

BirdEye

DECEMBER 19, 2024

Today, marketing teams face a critical challenge: delivering personalized customer experiences while managing increasingly complex digital marketing plans. An effective AI marketing strategy transforms how businesses understand and engage with customers. Ready to transform your marketing with AI? Let’s dive in.

Marketing 52

Marketing Social Media Hospitality ROI 52

Totango

DECEMBER 29, 2021

Knowing how to build a customer-centric roadmap helps you align your product development with what your clients truly want. In this blog, we’ll look at the keys to building a customer-centric roadmap. Then, we’ll walk you through three steps to building a customer-centric roadmap. Examine Your Current Roadmap.

Roadmap 104

Roadmap Customer Centricity Metrics Customer Satisfaction 104

Thematic

MARCH 20, 2025

Every day, customers leave a trail of feedback in online reviews, social media posts, and surveys. Instead of manually sorting through thousands of comments, topic modeling groups similar feedback into themes like “slow performance” or “missing integrations,” helping teams prioritize improvements.

Social Media 62

Social Media Banking 2027 Roadmap 62

Retently

MARCH 5, 2024

Acknowledging your customers with a “Thank you for your feedback” is more than good manners; it’s crucial for building lasting relationships. This article will also explore 25 ways to say “Thank you for your feedback”, each designed to improve customer relations and foster a positive business image.

Feedback 140

Feedback Social Media Customer Satisfaction Loyalty 140

Zonka Feedback

OCTOBER 1, 2022

However, if you keep on improving your product from time to time, you can make it to the leading position in the market. Collecting regular Product Feedback and making product developments and improvements accordingly can help you attain business growth and develop world-class products. Why Improve your Product with Product Feedback?

Feedback 96

Feedback Social Media Roadmap Net Promoter Score 96

Thematic

MARCH 30, 2025

The best companies don’t just collect customer feedback—they use it to predict trends, refine products, personalize experiences, and shape smarter strategies across the business. Businesses can optimize marketing, improve customer experiences, and stay ahead of the competition by using data-driven customer insights.

Customer Insights 62

Customer Insights Insights Feedback E-support 62

InMoment XI

SEPTEMBER 3, 2024

With conversational analytics, organizations can improve customer experiences by seamlessly combining contact center conversations, emails, chats, and calls, with other customer feedback channels like surveys, reviews, and social media, thereby gaining a holistic view of the customer journey. What are the Benefits of Conversational Analytics?

Social Media 195

Social Media Average Handle Time Contact Center Call Recording 195

Retently

OCTOBER 23, 2024

While the buyer journey lays out the roadmap for customer success, surveys help identify the hidden bumps along the way. Taking the importance of collecting customer feedback out of the way, where do we start? This means knowing when to listen, where to improve, and how to turn interactions into growth opportunities.

Retail 110

Retail NPS Touchpoint Feedback 110

Thematic

APRIL 1, 2025

In this guide, we'll break down how to build a winning strategy—from setting clear objectives to using analytics and AI, mapping journeys, and creating a continuous feedback loop. CRM and Sales Data: Purchase histories link customer value to feedback. Clear objectives keep your efforts customer-centric and business-focused.

Customer Insights 62

Customer Insights Insights Social Media Customer Journey Mapping 62

InMoment XI

JUNE 5, 2024

It assesses vendor scores based on three pillars: current product offering, strategy, and market presence , with subcategories that make up each pillar. Road Map Listening: Shifting from static to conversational feedback solicitation. Understanding: Summarizing data for rapid insights and integrating various data types.

2024 195

2024 Social Media Innovation Document 195

Experience Investigators by 360Connext

JUNE 22, 2021

Or maybe they have been trying to share feedback , but don’t feel heard. Seek feedback when a customer leaves. Use that information to inform your roadmap for improvements. Or a marketing email that explains why the service is so great…which the customer obviously thinks differently about now that they’ve left.

Customer Journey Mapping 297

Customer Journey Mapping Customer Journey E-support Customers 297

delighted

NOVEMBER 3, 2022

If you want to create a great product that your customers will love (and continue to buy), you first need a great product roadmap. Haven’t built or managed a product roadmap before? What is a product roadmap? Why is a product roadmap important? A product roadmap is your plan of action for the future of your business.

Roadmap 89

Roadmap Effort Score Management Feedback 89

Thematic

MARCH 29, 2020

How insights and analytics professionals can turn overwhelming volumes of customer feedback into a continuous product feedback loop. Whether your product is a vacuum cleaner, a mobile app, or a SaaS solution, product feedback should drive decision-making. I spent the last 5 years building Thematic , a customer feedback solution.

Feedback 111

Feedback E-support Metrics NPS 111

GetFeedback

SEPTEMBER 19, 2018

When it comes to collecting customer feedback, most people think of a traditional Net Promoter Score survey. We’re here to help you think bigger about feedback, so we’ve compiled the Top 10 ways you should be collecting feedback. Support Feedback. Lost Sales Feedback. Help Article Feedback. Product Feedback.

Net Promoter Score 199

Net Promoter Score Roadmap Events Feedback 199

InMoment XI

JANUARY 10, 2023

marketing, finance), but let’s focus on these four for the point of illustration. How can that data be used to trigger a request for feedback? Enable stakeholders to respond to customer feedback quickly by moving feedback into the systems they use everyday. Even marketing folks have successfully led CX ops efforts.

Customer Experience 243

Customer Experience Management Touchpoint Net Promoter Score 243

InMoment XI

AUGUST 2, 2023

The strength of your organisation’s capability to listen, understand, and act upon customer feedback is crucial. Remember, customer feedback is a goldmine of actionable data that can steer your business towards delivering exceptional experiences and fostering lasting customer loyalty.

NPS 195

NPS Customer Centricity Culture Automotive 195

Thematic

MARCH 20, 2025

A customer insights framework means turning customer feedback into actionable strategies that improve product experience, marketing, and customer service. Enhance marketing effectiveness with data-driven messaging. Are you focused on customer service, product improvement, marketing effectiveness, or all three?

Customer Insights 62

Customer Insights Insights Net Promoter Score NPS 62

Gainsight

JANUARY 17, 2020

There is no shortage of feedback these days. When you’re trying to deliver an exceptional product, it’s easy to get lost in the constant deluge of customer feedback. Your users are likely communicating with your company through multiple channels and it can seem like feedback gets lost in a black hole. Chris Chumley.

Feedback 117

Feedback Roadmap Demo ROI 117

InMoment XI

APRIL 9, 2025

Traditional forecasting processes often miss the mark as they dont account for the latest market changes or shifts in consumer preferences. Sales teams become flexible since they can adjust their outreach efforts based on market trends. Staff changes in your sales and marketing teams impact sales volume and stability.

Sales 195

Sales Competitive Advantage Omnichannel Social Media 195