GetFeedback

NOVEMBER 20, 2019

That’s why collecting customer feedback is more important than ever. . Collecting feedback allows you to know what your customers think about your brand, your service, and your product; going beyond their simple likes and dislikes and helping you understand and evaluate where you can improve and where you stand among your competition. .

Social Media 284

Social Media Feedback Customers Customer Centricity 284

Thematic

APRIL 8, 2025

Ever wonder how to actually use all that customer feedback you collect? That’s where a strong customer feedback loop process comes in. It typically includes four stages: collecting feedback, analyzing feedback, implementing changes, and closing the loop (following up with customers). Why does this matter?

Feedback 62

Feedback NPS Insights Customers 62

InMoment XI

OCTOBER 14, 2024

Sending survey requests to your customers is a great way to collect feedback and show them that you’re willing to listen. For instance, if they interact with the business once a week but receive feedback requests daily, they are likely to stop participating in future surveys altogether. The survey itself is exhausting to complete.

2024 195

2024 Hospitality Feedback Healthcare 195

InMoment XI

NOVEMBER 5, 2024

Businesses can upload photos, present special offers, and invite users to book reservations from Maps. If so, simply search for the name, and you will be presented with a dropdown of possible matches. Monitoring these reviews is essential for tracking customer feedback and crafting a prompt response. Set your location.

2024 195

2024 2026 Connections 2012 195

InMoment XI

AUGUST 14, 2024

Unlock the full potential of your customer feedback with InMoment’s AI-powered solutions. What Is AI Customer Feedback? In today’s fast-paced business landscape, understanding customer sentiment and feedback is more critical than ever. What are the Benefits of AI for Customer Feedback?

Feedback 195

Feedback Customer Experience Social Media Hotels 195

Thematic

MARCH 30, 2025

Customer expectations today are sky-high, and simply collecting feedback isn’t enough. Many companies pride themselves on building a customer feedback loop to find out customers’ pain points, but the real test is what happens next. If you want to know more about closing the customer feedback loop, then read on.

Feedback 62

Feedback Roadmap NPS Loyalty 62

GetFeedback

NOVEMBER 18, 2019

The work to take action on feedback actually begins long before you even launch your CSAT survey. As you’re designing the survey, in order to ensure that you can take action on the feedback you get from customers, you need to consider the following for each question you ask. What makes feedback actionable? . Who will act on it?

Feedback 199

Feedback Insights B2C Customer Satisfaction 199

InMoment XI

OCTOBER 9, 2024

Knowing how to collect customer feedback is crucial to delivering consistent value as a business and staying ahead of your competition. Why is Collecting Customer Feedback Important? Collecting customer feedback is important for businesses because it gives them a roadmap for boosting customer satisfaction and retention.

Feedback 195

Feedback Social Media B2C 2024 195

InMoment XI

NOVEMBER 18, 2024

By analyzing customer behavior, you can identify factors that lead to churn, such as delayed purchases, disengagement, or negative feedback. One of the biggest benefits of InMoment AI is its ability to make large volumes of customer feedback easily digestible in Smart Summaries.

Customer Journey Mapping 195

Customer Journey Mapping Social Media Customer Journey Competitive Advantage 195

eglobalis

JULY 25, 2024

Influencers and Thought Leaders in CX In Europe, the landscape of CX thought leadership and practical application presents unique challenges. Numerous individuals claim expertise based on one or two projects or by adopting established models like McKinsey’s, operational CX model, presenting their work as original.

Customer Experience 488

Customer Experience Innovation Customer Centricity Culture 488

InMoment XI

OCTOBER 23, 2024

Your bank can present itself as a reliable option by demonstrating a commitment to making their customer journey smooth and personalized. Moreover, these initiatives can also help encourage feedback to accomplish your customer experience management goals. It’s important to manage the volume of feedback requests you send.

Banking 195

Banking Customer Experience Financial Touchpoint 195

InMoment XI

SEPTEMBER 16, 2024

What is Patient Feedback? Patient feedback is the opinions, reviews, and thoughts that healthcare organizations gather from their patients. From the healthcare contact center to the doctor’s diagnosis, each step of the patient journey presents an opportunity to learn about patient expectations and behavior.

Feedback 195

Feedback Healthcare Hospitality Consulting 195

GetFeedback

JUNE 10, 2019

We know that customer’s opinions and feedback are important because they impact the sustainability of a company throughout its lifecycle. It’s not uncommon for companies to struggle to gather feedback that is actually useful or even get enough responses. What makes a feedback form work? Make intentional questions.

Feedback 199

Feedback Airlines Travel Customers 199

InMoment XI

JANUARY 13, 2022

Step #2: Implement Advanced Text Analytics to Enable Closed Loop Feedback. To enable closed loop feedback , Chevron Federal Credit Union implemented the technology platform’s advanced text analytics capabilities. Step #3: Turn Member Feedback into Experience Improvement.

NPS 370

NPS Metrics Feedback Presentation 370

InMoment XI

APRIL 5, 2024

Creating and executing the perfect survey that avoids obtaining misleading feedback can be tricky business. However, even with a high response rate, other forms of response bias, such as social desirability bias or acquiescence bias, may still be present if respondents provide inaccurate or misleading answers. What is Response Bias?

Feedback 195

Feedback Reference Hospitality Workshop 195

Thematic

JANUARY 29, 2025

Let’s face it—customers are sharing feedback everywhere: surveys, social media, reviews—you name it. It’s like having a smart assistant that helps you analyze customer feedback, understand their needs, and improve your products or services. Use hashtags, mentions, and comments to find unfiltered feedback.

Feedback 62

Feedback Net Promoter Score Social Media 2028 62

InMoment XI

JANUARY 6, 2022

Behaviors Feedback-Based Incentives Incentivizing Existing Behaviors. Lens #2: Feedback-Based Rewards. The best way to sidestep this potential obstacle is to base your incentive rewards on customer feedback. We’ve put together a few lenses through which to view CX incentives. Let’s go through them! Lens #1: Behaviors.

White Paper 370

White Paper Rewards Programs Feedback Presentation 370

InMoment XI

NOVEMBER 26, 2024

Increased Resource Allocation Customer journey maps can help you identify problems and present a strong business case for customer experience improvement. Step 7: Gather Internal Feedback After putting it all together in a visual form, share the journey map with internal teams not involved in the customer journey mapping process.

Customer Journey Mapping 195

Customer Journey Mapping Customer Experience 2024 Customer Journey 195

InMoment XI

NOVEMBER 14, 2024

This is crucial since responding to customer feedback within 24-48 hours boosts retention by 8.5%. Reporting tools allow you to present these insights to stakeholders in a clear manner. It also helps with content organization by letting you label key posts and customer feedback for easy access.

Social Media 195

Social Media Multi-Channel Metrics 2024 195

SurveySensum

MARCH 24, 2025

This process involves collecting feedback from multiple channels, monitoring trends over time, benchmarking NPS against competitors, and analyzing and taking actionable insights in a prioritized manner. Addressing negative feedback promptly can turn dissatisfied customers into loyal advocates. How to Track NPS Effectively?

NPS 52

NPS Feedback Loyalty Measurement 52

InMoment XI

OCTOBER 20, 2022

Then, the internet was born, and online surveys were created to collect customer feedback in a timely manner. The importance of closing the loop with customers and gaining actionable feedback was mentioned in nearly every presentation we heard! In an omnichannel world, this can become increasingly difficult.

Customer Experience 397

Customer Experience Culture Workshop Events 397

eglobalis

SEPTEMBER 28, 2024

Such behavior is out of sync with Toyota’s global brand ethos and presents challenges in delivering a consistent customer experience across markets, especially when dealing with small, family-owned dealers. Leverage Feedback: Actively listen to and respond to customer feedback to continuously improve services and quality.

Automotive 472

Automotive Loyalty Return on Investment Transportation 472

InMoment XI

JANUARY 9, 2024

By utilizing the in-app customer feedback software tool, Hootsuite can prioritize CX improvements that will have the most business impact and has been able to triple its Net Promoter Score. Collect Customer Feedback Invest time in understanding the unique needs and pain points of your B2B customers. Customization and personalization.

B2B 413

B2B Customer Experience Net Promoter Score Customer Journey Mapping 413

InMoment XI

JUNE 2, 2022

Rather than aiming to collect data and then attempt to mine insights after the fact, brands should design their onboarding surveys with the end goal in mind before collecting any feedback from new or prospective customers. Gather similar feedback from customer-facing and CX teams as needed.

Presentation 397

Presentation Feedback Customers Insights 397

Retently

NOVEMBER 29, 2024

This ensures feedback is relevant and actionable. Gathering feedback is only the first step. Closing the feedback loop builds trust and encourages participation. Enhance the customer experience – feedback helps you make changes that ensure future customers have an even better first experience. Let’s break it down.

Events 120

Events Feedback Interaction E-support 120

InMoment XI

DECEMBER 30, 2021

And they also answered a few questions from CX professionals throughout the presentation. One of the strategies Pfeifer explained is to have a single-account view of feedback in a customer relationship management (CRM) dashboard. Check out this resource to keep up with future presentations and discover past webinars. .

Webinar 370

Webinar Metrics Touchpoint Customer Journey 370

eglobalis

SEPTEMBER 3, 2024

For each activity, I asked whether it is: provided by the platform good enough and if provided but not used, whether the respondent could anticipate a future use or missing Respondents consistently considered only three activities good enough: Gather - multiple sources of feedback. positive, neutral, negative) from feedback.

E-support 305

E-support Consulting Demo Feedback 305

eglobalis

OCTOBER 1, 2024

For example, Sales can provide insights on customer feedback directly to Marketing, allowing for more targeted campaigns. To ensure smooth collaboration between Sales and CX, the customer journey map can include feedback loops where Sales reports customer interactions and pain points directly to CX.

2020 443

2020 Customer Journey Mapping Culture Innovation 443

InMoment XI

AUGUST 24, 2022

Given that most customer feedback is text-based (such as emails, social media posts, surveys, in-app feedback, SMS, live chat, etc.), To keep up with expectations and provide a positive customer experience, companies in all industries need a more accurate way to understand and categorize their customer feedback.

Definition 370

Definition Feedback Communication Social Media 370

Experience Investigators by 360Connext

AUGUST 3, 2021

They are designing customer feedback surveys and strategizing around the onboarding communications. They are reacting to the feedback and reporting on the results. They are communicating directly with customers and presenting to leaders. Create a Positive Feedback Loop. It IS a lot. It’s your customers.

Customer Experience 380

Customer Experience Social Media Feedback Brands 380

Experience Investigators by 360Connext

JULY 20, 2021

Typically, this means collecting customer feedback. We need to do better, and we can — by considering gathering customer feedback as part of the overall customer journey. This means respecting the customer enough to carefully consider, design and plan for what, how, and where we listen for feedback. Ask These Questions.

Social Media 361

Social Media Customer Journey Contact Center Feedback 361

InMoment XI

DECEMBER 15, 2022

In order to be successful, it is important to have a CX vendor that enables you to do more than take a traditional approach to feedback. Watch the full presentation here! However, most CX platforms are still primarily focused on surveys and traditional metrics (in blue in the figure below).

Social Media 397

Social Media 2019 Metrics Customer Journey 397

BirdEye

FEBRUARY 3, 2025

These tools simplify tasks like feedback analysis, trend detection, and extracting key insights. It helps businesses generate more reviews, monitor, analyze, and respond to customer feedback, all while providing valuable insights to guide decision-making. Wondering how to take your business to the next level?

Feedback 52

Feedback Insights Multi-Channel Demo 52

Experience Investigators by 360Connext

JANUARY 7, 2025

Measurement should include both customer feedback data AND operational data. Surveys, interviews, and feedback forms all provide insights and improve your understanding of the CX metrics youre following. Be sure to listen for untold customer feedback , too. Have questions? Heres a resource.

Customer Experience 143

Customer Experience Customer Journey Mapping Touchpoint Metrics 143

eglobalis

JULY 31, 2024

The APAC region, known for its rapid technological advancements and tech adoption as its diverse markets, presents unique opportunities and challenges in the realm of customer experience. These platforms provide deep insights into customer feedback and behaviour, enabling businesses to make data-driven decisions to improve CX.

Customer Experience 428

Customer Experience Social Media 2024 B2B 428

Retently

MARCH 5, 2024

Acknowledging your customers with a “Thank you for your feedback” is more than good manners; it’s crucial for building lasting relationships. This article will also explore 25 ways to say “Thank you for your feedback”, each designed to improve customer relations and foster a positive business image.

Feedback 139

Feedback Social Media Customer Satisfaction Loyalty 139

Retently

OCTOBER 23, 2024

Taking the importance of collecting customer feedback out of the way, where do we start? Understanding the Tools at Hand Collecting feedback is essential to identifying customer pain points and areas for improvement throughout the buyer’s journey. This is where a well-timed follow-up with a short survey can make all the difference.

Retail 109

Retail NPS Touchpoint Feedback 109