When CX Value Is Hard to Find: 3 Truths You Need to Hear if Your CX Program Isn’t Moving the Needle
InMoment XI
MARCH 3, 2022
Truth #1: Stagnant Programs Are Only Measuring and Managing Experiences. Many businesses keep tabs on endless amounts of metrics. But measurements are not outcomes. You see, measuring and managing is one thing—actual improvement is another. And that’s valuable information! They only tell you that there’s a problem. .
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