Remove Government Remove Metrics Remove Roadmap
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From RFP to Go-Live: A Roadmap for Implementing Your Outsourced Customer Care Program

BlueOcean

If that suite doesn’t include the specific metrics that align with your goals, now is the time to get started on developing custom reports. From this point, good governance is the watch word. The post From RFP to Go-Live: A Roadmap for Implementing Your Outsourced Customer Care Program appeared first on Blue Ocean.

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How to Unite Silos Across Multiple Government Agencies to Streamline a CX Transformation

Customer Bliss

That’s right, when your customers are the employees within a group of government agency partners, you’ve got a lot of work cut out for you. In order to provide IT support the various government branches, the state of Colorado decided to consolidate IT into one division.

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Your 2022 Customer Experience Plan: Strategies, Videos, & Resources

Experience Investigators by 360Connext

Beyond just collecting feedback, you worked to begin understanding the correlations between customer feedback and larger companywide metrics that matter, and closed the loop with customers to help them know their feedback was valuable and meaningful. . Related Resources: [Guide] SMIRC Goals checklist.

2022 369
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How to Choose a Partner for Your CX Program

InMoment XI

You should have also determined the metrics you are going to measure to track success and measure the ROI of your CX program. They have managed to align their CX strategies closely with their business goals, providing a roadmap for other organizations aiming for similar success.

ROI 195
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Governance in Customer Journey Mapping

SuiteCX

CEM/CJM Governance is a process focused on managing the quality, consistency, usability, security, and availability of your overall CEM strategy as well as for the building blocks such as VOC/VOE/Journey Maps and CEM Dashboards. Governance in Customer Journey Mapping. Governance in Customer Journey Mapping March, 2015.

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What industry leaders need to know about the NIST Cybersecurity Framework 2.0

West Monroe

updates address critical challenges in governance and supply chain The National Institute of Standards and Technology (NIST) made significant updates to its Cybersecurity Framework (CSF) on February 26, 2024. These changes, especially in governance and supply chain security, are big steps forward from the 2018 version. Why governance?

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Your 2023 Customer Experience Plan: Strategies, Videos, & Resources

Experience Investigators by 360Connext

Beyond just collecting feedback, you worked to begin understanding the correlations between customer feedback and larger companywide metrics that matter, and closed the loop with customers to help them know their feedback was valuable and meaningful. Related Resources: [Guide] SMIRC Goals checklist.

2023 143