SuiteCX

MARCH 31, 2015

CEM/CJM Governance is a process focused on managing the quality, consistency, usability, security, and availability of your overall CEM strategy as well as for the building blocks such as VOC/VOE/Journey Maps and CEM Dashboards. Governance in Customer Journey Mapping. Governance in Customer Journey Mapping March, 2015.

Customer Journey Mapping 40

Customer Journey Mapping Government Customer Journey CEM 40

Experience Investigators by 360Connext

JANUARY 5, 2022

You worked hand in hand with the product team on their future roadmap to better align with customer needs and share with them the results of their hard work. This team was given a clear CX Charter and understand their role is to help prioritize CX initiatives and provide governance around CX efforts.

2022 369

2022 Customer Experience Customer Journey Mapping Customer Journey 369

Customer Bliss

OCTOBER 24, 2017

Did you know that government agencies are working hard to embed customer experience strategies in their operating plan and mindset? Ultimately, Anahita informs us of how important it is to set up customer roadmaps that are inclusive of the journeys of all customers, especially your employees, the backbone of your company.

Government 85

Government Leadership Customer Experience Chief Customer Officer 85

InMoment XI

MAY 18, 2023

The study has been integral to automotive manufacturers and suppliers for over 50 years to gain insight into vehicle shopping and buying patterns to give automotive manufacturers a roadmap for vehicle design and marketing initiatives.

2022 195

2022 Automotive 2023 Sports 195

West Monroe

JUNE 30, 2024

Now armed with both quantitative and qualitative benchmarks, the next pivotal phase begins: prioritizing and crafting a comprehensive finance transformation roadmap. Visualizing this matrix—typically done in an Impact vs. Urgency format—provides a clear roadmap for prioritizing initiatives.

Roadmap 52

Roadmap Government Financial Insights 52

West Monroe

MARCH 7, 2024

updates address critical challenges in governance and supply chain The National Institute of Standards and Technology (NIST) made significant updates to its Cybersecurity Framework (CSF) on February 26, 2024. These changes, especially in governance and supply chain security, are big steps forward from the 2018 version. Why governance?

Healthcare 52

Healthcare Government Roadmap Culture 52

InMoment XI

AUGUST 25, 2023

They have managed to align their CX strategies closely with their business goals, providing a roadmap for other organizations aiming for similar success. Maintaining momentum in a CX program requires ongoing governance, regular reassessments, and a willingness to adapt as the business landscape evolves.

ROI 195

ROI Net Promoter Score Webinar Financial 195

CSM Magazine

SEPTEMBER 14, 2023

A key insight from the research is that success starts with the fundamentals of customer service, and the importance of focusing on a strategic roadmap to meet the needs of each consumer rather than the appeal of new technologies,” said Ryan Collins, Vice President of CXM at Conduent. “At

Consumers 59

Consumers E Commerce Multi-Channel E-support 59

West Monroe

SEPTEMBER 23, 2024

Despite these challenges, decarbonization is possible and will require organizations to create a decarbonization roadmap with tactical next steps outlining the path to realizing supply chain emission reduction goals. -based companies also committing to net-zero targets of their own.

Transportation 52

Transportation Roadmap Consumers Technology 52

Qualtrics

FEBRUARY 18, 2020

Check out our guide to the must-see sessions for government and public sector organizations at X4. Take a deep dive into XM in government. Take an XM deep-dive into Government and Public Sector. Join Moira Dorsey to learn how to build your CX roadmap and plan your path to CX maturity. World-class thought leadership.

Government 29

Government 2020 Leadership Events 29

Gainsight

FEBRUARY 9, 2021

With Manny and Scott in separate teams and supporting so many leaders between them, governance has become something of a superpower in their toolkit. Governance has some straightforward value, such as agreeing on a roadmap, alerting stakeholders of upcoming changes, and surfacing redundancies. So how does PTC do it?

Government 52

Government Roadmap Leadership Customer Success 52

CSM Magazine

MAY 26, 2023

Look at workflows, data governance, and metadata management practices to pinpoint areas of improvement. This roadmap should outline specific steps, targeted initiatives, and any risks or dependencies that may arise. Initiatives : Establish targeted initiatives to address challenges such as data quality, data governance, and workflows.

Management 52

Management Roadmap Government Measurement 52

UJET

JUNE 4, 2021

Get the jump on your competitors by downloading our free Digital Transformation Roadmap. They’ll understand that no framework and ensuing roadmap, however perfect, will account for everything that will happen during the digital transformation process. Are we prepared to adopt an agile governance mindset?

Contact Center 121

Contact Center Roadmap Leadership Competitive Advantage 121

West Monroe

MARCH 7, 2024

updates address critical challenges in governance and supply chain The National Institute of Standards and Technology (NIST) made significant updates to its Cybersecurity Framework (CSF) on February 26, 2024. These changes, especially in governance and supply chain security, are big steps forward from the 2018 version. Why governance?

Government 40

Government Leadership Healthcare Culture 40

Experience Investigators by 360Connext

AUGUST 22, 2023

Read More www.linkedin.com You’ll learn: How to define your customer experience success statement to gain leadership support Ways to build a case around the ROI of customer experience Strategies for establishing governance around your customer experience program But don’t just take my word for it.

Customer Experience 143

Customer Experience Feedback Customers Customer Centricity 143

Experience Investigators by 360Connext

JANUARY 10, 2023

You worked hand in hand with the product team on their future roadmap to better align with customer needs and share with them the results of their hard work. This team was given a clear CX Charter and understand their role is to help prioritize CX initiatives and provide governance around CX efforts.

2023 143

2023 Customer Journey Mapping Customer Experience Customer Journey 143

Customer Bliss

JANUARY 25, 2019

He pieced together critical “to-do” items that his team needed to have on their roadmap in order to make the customer experience better. He put together a one-page roadmap and brought it to the senior leadership team. Established an internal CX council and governance. How did he present the journey map to leadership?

Leadership 157

Leadership Roadmap NPS Employee Experience 157

West Monroe

APRIL 22, 2024

Once the to-be is drafted and socialized, we recommend leadership also develop a robust technology roadmap to guide the transition to target state. Global vs. regional approach to IT governance Strategic integration management often balances a regional and global approach to systems, processes, teams, and budgets.

Government 52

Government Sports Leadership 2009 52

West Monroe

MARCH 14, 2024

We delivered $100 million in yearly savings for a global PE group by streamlining governance and decision-making in just nine months, through improved contract governance, standard performance KPIs, and value creation playbooks. Our efforts led to a 2.5x return in just 8 months for MyEyeDr. Latest Client Stories Creating $2.5

Banking 40

Banking 2030 ROI Financial 40

SmartKarrot

OCTOBER 27, 2020

To stay intact with a plan and progress in a foolproof way, a customer success roadmap can help. Benefits of customer success roadmap. A roadmap helps you deliver the promises you have made to them in the initial stages. Few direct benefits of having a roadmap are: Customer retention. Customer acquisition.

Roadmap 10

Roadmap Customer Success Customer Journey Mapping Chief Customer Officer 10

Gainsight

APRIL 21, 2022

Creating a Product Roadmap? Creating Governance Around Your In-Product User Guide Experiences, Part I: How To Rally Your People for a Stellar In-Product User Guide Experience. Creating Governance Around Your In-Product User Guide Experiences, Part II: Secrets to Perfecting Process and the In-Product User Guide Experience.

2022 52

2022 Government 2021 Magazine 52

ClearAction

JANUARY 12, 2022

Indeed, this declaration is reinforced by the new Principles of Corporate Governance, overhauled by Business Roundtable in August 2019. Modern corporate governance replaces shareholder primacy with balanced attention among five vital stakeholders: customers, employees, suppliers, communities and shareholders.

Government 62

Government 2019 Net Promoter Score Customer Centricity 62

Customer Bliss

NOVEMBER 29, 2016

Create a roadmap with simple initial wins. Accountability and governance in place. Here take care to know the undercurrents that exist culturally and understand any agendas or priorities. Assess the capabilities within the organization to determine the scale of the work ahead. Make sure the CCO has a seat at the C-Suite table.

Chief Customer Officer 217

Chief Customer Officer Metrics Leadership Roadmap 217

One Millimeter Mindset

AUGUST 18, 2020

If you look for a domino effect, which single constraint governs what happens for the other two constraints? Time to develop a new professional roadmap? If so, what do these constraints share as their common denominator? How would you prioritize these strategic, tactical and mindset constraints? Someone else? Or you, yourself?

Workshop 89

Workshop Roadmap Government Communication 89

West Monroe

JANUARY 30, 2019

Leading into the Enact stage of DEEPEN, your team will already have done a hefty amount of work defining a CX North Star , building a backlog of viable ideas and customer research, and creating a roadmap of initiatives based on their dependencies and key milestones. Create a CX Governance. Build a Measurement Framework.

Customer Experience 40

Customer Experience Government Roadmap Return on Investment 40

Lithium

JANUARY 7, 2021

Missed out on our recent Khoros Roadmap Webinar? Get up to speed with the Marketing Webinar and Care and Community , along with some helpful tips on security and governance. Last month we proudly introduced the next stage in our AI journey, Introducing Khoros Bot ! Don't worry, we've got you covered. Top Kudoed Contributors.

Webinar 52

Webinar Roadmap Government 2020 52

Think Customers

JUNE 1, 2020

During the TTEC on-demand webinar, “ Contact tracing: Why the road to recovery requires people, process and technology ,” experts from TTEC and Pegasystems shared insights about how government agencies are ramping up contact tracing programs with a technology-enabled, empathetic approach. Centralize the response, but personalize the outreach.

Government 52

Government Webinar Roadmap Contact Center 52

West Monroe

APRIL 3, 2023

To be successful, utilities need a dedicated process for proactively identifying interdependencies across a project’s lifetime—from establishing governance to tracking timelines to risk management. Even small-scope changes can cause a ripple effect of delays.

Management 52

Management Government Technology Roadmap 52

Customer Alignment

MARCH 2, 2018

Day 61-90: EXECUTE a roadmap which breaks down how and when you will get to the blueprint Establish and agree the high-level work streams with the wider working team. Ensure these work streams underpin the blueprint and structure them into a time bound roadmap. The roadmap process is ongoing and iterative.

Chief Customer Officer 99

Chief Customer Officer Customer Experience Roadmap Workshop 99

Education Services Group

JUNE 20, 2023

You should have a solid understanding of your customer’s current state and then work with them to develop a roadmap to get them to their ideal future state. Once users are comfortable and confident with your product, Customer Success should continuously measure its impact as the customer utilizes it over time.

Customer Journey Mapping 52

Customer Journey Mapping Customer Journey Touchpoint Customer Success 52

Hero Digital

OCTOBER 16, 2018

Our CX Maturity Model is a framework that helps to assess your current organizational approach and provide an achievable roadmap for moving forward. At the organizational level, departments collaborate to execute against a defined CX roadmap, and plans exist for governance and training in personalization. Level 1: Developing.

Customer Experience 41

Customer Experience Multi-Channel Roadmap Government 41

Lithium

MARCH 16, 2020

Missed out on our recent Khoros Roadmap Webinar? Get up to speed with the Marketing Webinar and Care and Community , along with some helpful tips on security and governance. Last month we proudly introduced the next stage in our AI journey, Introducing Khoros Bot ! Don't worry, we've got you covered. Top Kudoed Contributors.

Webinar 52

Webinar Roadmap Government 2020 52

ClearAction

FEBRUARY 13, 2023

In businesses, governments, and nonprofits, “winning” is a matter of meeting or exceeding customer expectations. This theme is supported by resources such as Customer-Focused Communication, Journey Mapping Facilitation Skills, and CX Maturity Roadmap & Playbooks.

Sports 71

Sports Customer Experience Competitive Advantage Entertainment 71

West Monroe

NOVEMBER 9, 2022

In addition to analyzing existing roadmaps to understand the impacts of the legislation on upcoming activities and pursue relevant grants/credits, utilities should: Restructure existing strategies and expedite clean energy action items: Utilities now can re-evaluate their long-term roadmaps and expedite plans to achieve local decarbonization goals.

Presentation 52

Presentation Transportation 2030 2005 52

Lithium

AUGUST 3, 2021

The focus will be to better understand your priorities, the way you visualize, govern, moderate, and assess performance around Twitter ads. Sign up now Influence our roadmap. We hope to discuss your needs in relation to Twitter ads. Webinars & Events Some event areas are limited to Khoros customers only.

2021 52

2021 Webinar Events Download 52

Forrester's Customer Insights

APRIL 11, 2024

One government entity began their transformation by having sessions with stakeholders to understand potential impacts […] ZT strategies are often undermined by overly ambitious or haphazard implementation plans that ultimately become incomplete projects and end up stalling or getting scrapped.

Roadmap 36

Roadmap Government Technology 36

CX Journey

MAY 5, 2015

Erin shares specific methodologies, approaches, and proven practices that have moved the needle at John Deere by enabling success in areas of strategic planning, governance, executive buy-in, analytics, VoC, and MoT design and delivery. Steering wheel: organization and governance Windshield: clear vision Wheels: process and tools (e.g.,

Customer Experience 68

Customer Experience Government Events Presentation 68