West Monroe

MARCH 14, 2024

Our mission has always been clear: to help companies navigate these complexities and emerge stronger, leveraging technology and data to drive real financial gains and ROI. Featured Content Achieving ROI today requires speed, value, and adaptability Read More Our commitment to delivering results is reflected in every client engagement.

Banking 40

Banking ROI Financial 2030 40

ChurnZero

DECEMBER 19, 2024

NinjaCats CS team faced the challenge of maximizing platform adoption and ROI for clients who were underutilizing the digital marketing performance management platform’s features and capabilities. 2024 Adoption Hero: NinjaCat NinjaCats customer success team used data and automation to drive product adoption.

2024 52

2024 Customer Success ROI Innovation 52

BirdEye

NOVEMBER 18, 2024

ROI measurement: Translate social engagement into concrete business metrics. Here’s your roadmap to successfully implementing AI in your social media strategy: 1. When evaluating costs, consider the time saved and potential ROI. Audience behavior analysis: Discover what triggers your audience to engage more.

Social Media 52

Social Media ROI Metrics Engagement 52

West Monroe

MAY 17, 2023

Gives more control over all aspects of the product development lifecycle and what features/functionalities are prioritized on the product roadmap, resulting in smoother implementations, greater adoption, and control over the evolution of key business solutions. Avoids ongoing external costs for enhancements and maintenance.

Banking 52

Banking Technology Innovation Roadmap 52

West Monroe

APRIL 6, 2022

Accelerates speed to ROI by leveraging pre-built solutions designed to meet a specific need—leading to improvements in employee efficiency and fulfillment while offering timely products and services to meet increasingly digital client expectations. Avoids ongoing external costs for enhancements and maintenance. Considerations.

Banking 52

Banking Technology Marketing Roadmap 52

NetBase

OCTOBER 29, 2018

Fully Understand Social Conversations and Drive Your Business with Demonstrable ROI. Dhara Naik , Social Media Strategy Lead, AbelsonTaylor shared 8 simple rules for showing ROI through social listening and driving business results. The NetBase Roadmap – Skating to Where the Puck Is. And secrets revealed on Day 1….

Brands 60

Brands Social Media Events Presentation 60

Pointillist

MAY 23, 2018

Serve as a CX change management and governance tool. Prioritize the key CX opportunities identified in a high level customer journey map with leadership across organizational silos and use that as a starting point for creating a strategic roadmap for making changes. How to Maximize Your Journey Analytics ROI.

Customer Journey 90

Customer Journey Customer Journey Mapping Touchpoint Multi-Channel 90

West Monroe

MAY 17, 2023

Gives more control over all aspects of the product development lifecycle and what features/functionalities are prioritized on the product roadmap, resulting in smoother implementations, greater adoption, and control over the evolution of key business solutions. Avoids ongoing external costs for enhancements and maintenance.

Banking 40

Banking Technology Innovation Roadmap 40

CSM Practice

DECEMBER 4, 2020

They must have tight governance around their businesses. You can equate that back to ROI, TCO, inclusive of Revenue Generation and cost reduction in many ways. We all know it’s a science that it’s very prescriptive in its nature, that it’s predicated on a couple key things that the customer must do on their end.

NPS 69

NPS Customers Customer Success Measurement 69

Gainsight

DECEMBER 13, 2018

And rather than see that as a bad thing (what we used to call “Shadow IT”), I’m embracing it and experimenting with different models for governance and collaboration. Long-term project roadmap. Obviously when it comes to business, ROI is everything. Here are three axioms of this “facilitator” model I put in place: 1.

Roadmap 49

Roadmap Government ROI Management 49

Pointillist

JULY 25, 2018

and delivers meaningful ROI. Governance Large enterprises typically have a central governance team in place that is responsible for setting project quality standards, fostering communications and sharing best practices. Top Telecom Provider Rapidly Quantifies ROI with Pointillist A large, top 5 U.S.

Customer Journey 43

Customer Journey Events Metrics Government 43

SurveySensum

JULY 14, 2020

Kaye Chapman is a Customer Experience and Learning Specialist, working with global Fortune 500, government, and private firms around the world to design outstanding customer experiences and to embed effective people development strategies. Lead CX Analytics and Insights Manager at CenturyLink. LinkedIn : [link]. Website : [link].

2020 132

2020 Customer Experience Magazine Consulting 132

Pointillist

AUGUST 14, 2018

The decision to conduct a paid pilot depends upon your company size, project scope, internal processes and governance. Top Telecom Provider Rapidly Quantifies ROI with Pointillist. Build a Roadmap for Future Improvements. However, this is not a one-size-fits-all solution. Develop Journey-Based Insights. A large, top 5 U.S.

Customer Journey 41

Customer Journey Metrics Measurement Events 41

SmartKarrot

AUGUST 12, 2021

Proactively communicates product enhancements and provides visibility into product roadmap to client base. Driving adoption, setting KPIs and success metrics, demonstrating ROI. Analysing usage data, surveying users, running QBRs (Quarterly Business Reviews), presenting product roadmap, etc. Apply here: [link].

Customer Success 16

Customer Success Net Promoter Score Roadmap Leadership 16

SmartKarrot

FEBRUARY 21, 2022

Make strategic marketing recommendations that drive outcomes for your clients and ultimately deliver ROI. Advocate internally for customer needs – be the technical and business voice of the customer within Coralogix and influence product development roadmap. Deliver QBRs that are focused on impact.

Customer Success 19

Customer Success Roadmap Government Document 19

Qualtrics

SEPTEMBER 24, 2019

A CX maturity model is a roadmap to help guide you as you navigate through the 6 core competencies of CX. You’ll start to combine X- and O-data to enable advanced analytics and ROI measurement.”. The CX team has cross-functional governance in place. What is a CX maturity model. KEY BEHAVIORS.

Metrics 20

Metrics Roadmap Measurement Government 20

SmartKarrot

MARCH 7, 2022

Define, drive, and demonstrate the value (ROI) delivered to Urbint’s customer base. Establish a metrics framework to realize and measure business value through use of Pega software, co-produce a strategic roadmap for transformation, and encourage adoption of best practice through enablement and governance.

Customer Success 19

Customer Success NPS Roadmap Metrics 19

SmartKarrot

AUGUST 4, 2021

Set and follow the goals of the team to successfully and consistently deliver ROI and value for the customers. Own and drive ARR growth of existing SKUs, governance of all account initiatives. Increase the ROI customers get from Veeva CRM. Represent the voice of Foodbomb’s customers and influence product development roadmap.

Customer Success 10

Customer Success ROI Roadmap Government 10

SmartKarrot

MAY 19, 2021

Work cross-functionally to assure customers are meeting pre-defined success goals for ROI. Align with Sales, Marketing, and Product around driving product roadmap. Maintain regular and appropriate communication and governance, with both internal and external executive teams to ensure alignment and transparency.

Customer Success 10

Customer Success Roadmap Government Consulting 10

SmartKarrot

JANUARY 5, 2021

Implement a global framework and an appropriate governance structure to maximize the effectiveness of the cross-functional team. Collaborate with Account Manager to offer contract renewal and expansion opportunities for the client’s roadmap. Represent the voice of the customer with internal teams.

Customer Success 10

Customer Success Consulting Roadmap Government 10

SmartKarrot

NOVEMBER 19, 2020

Role: Customer Success Director, North America Location: Newton, MA, US Organization: CyberArk As a Customer Success Director, you will be responsible to accelerate time to value and drive higher product adoption by aligning customer goals to education, adoption roadmaps, and regular engagement with the customer.

Customer Success 10

Customer Success Consulting Roadmap Government 10

SmartKarrot

MAY 11, 2022

Apply here: [link] Role: Customer Success Manager Location: London, England, United Kingdom Organization: S&P Global As a Customer Success Manager, you will enthusiastically drive adoption, usage, and ROI for the customers through regularly scheduled meetings and communications.

Customer Success 19

Customer Success Roadmap Customer Satisfaction Government 19

Gainsight

MAY 13, 2020

Using Gainsight, they are able to map use cases and urgency into a roadmap which is translated into a Customer Success Plan that both the CSM and the customer have alignment around. This full picture analysis has allowed them to see an 86% accuracy rate in predicting client retention to effectively plan their roadmap for continued adoption.

Roadmap 59

Roadmap ROI Customer Success NPS 59

Comm100

FEBRUARY 6, 2018

By nurturing leads across various platforms, Hubspot promises superior lead conversion, a full-funnel inbound strategy, and an amplified ROI on both inbound and traditional marketing. Hubspot opens marketing up well beyond email, creating a multichannel marketing experience for its users. What makes Hubspot attractive is its “all-in-oneness”.

Customer Engagement 43

Customer Engagement Engagement Social Media Omnichannel 43

West Monroe

JUNE 20, 2022

Regulatory compliance and government funding associated with the Affordable Care Act, No Surprises Act, and CARES Act—among other laws—have also driven the adoption of electronic health records, price transparency, and telehealth expansion—all key pillars of customer centricity. Building for scale and flexibility.

Healthcare 52

Healthcare Multi-Channel 2021 Innovation 52

West Monroe

JUNE 20, 2022

Regulatory compliance and government funding associated with the Affordable Care Act, No Surprises Act, and CARES Act—among other laws—have also driven the adoption of electronic health records, price transparency, and telehealth expansion—all key pillars of customer centricity.

Healthcare 40

Healthcare Multi-Channel 2021 Innovation 40

West Monroe

JUNE 20, 2022

Regulatory compliance and government funding associated with the Affordable Care Act, No Surprises Act, and CARES Act—among other laws—have also driven the adoption of electronic health records, price transparency, and telehealth expansion—all key pillars of customer centricity. Building for scale and flexibility.

Healthcare 40

Healthcare Multi-Channel 2021 Innovation 40