BirdEye

SEPTEMBER 26, 2023

The past few years have seen a tremendous increase in digitalization in the healthcare industry. The use of Artificial Intelligence (AI) in healthcare industries helps businesses streamline patient management, sales processes, appointments, and improve overall patient experience. Table of contents What is AI in healthcare?

Healthcare 111

Healthcare 2023 Hospitality Social Media 111

InMoment XI

OCTOBER 22, 2024

We’ve all been there—checking reviews, browsing social media profiles, and searching Google to find the right healthcare provider. A well-executed strategy helps you promote positive reviews, address negative feedback in a constructive way, and ensure that potential patients see you as a trusted and reliable healthcare provider.

Management 221

Management Healthcare Social Media 2024 221

Experience Investigators by 360Connext

JUNE 8, 2021

Several years ago, Cisco released a report about what healthcare providers and consumers want in healthcare. Healthcare is no different. Just think of how many healthcare providers were still not prepared for the surge in video doctor visits in 2020!

Healthcare 271

Healthcare Customer Journey Mapping Customer Journey 2013 271

BirdEye

FEBRUARY 6, 2023

Social media and healthcare topics have significantly become intertwined. Across all major social media platforms, wellness, and healthcare topics have overtaken almost all conversations. According to a study by PatientsLikeMe, a growing number of people (11%) turn to social media for reliable healthcare information.

Social Media 19

Social Media Healthcare Marketing Multi-Channel 19

TechSee

JULY 20, 2021

Healthcare facilities have no choice but to invest in high-end medical equipment such as ultrasound and X-Ray devices, MRI machines, and CT scanners, to name a few. When medical devices fail or need servicing, healthcare facilities lose revenue. Expense and rarity of these devices. Catastrophic downtime. And for good reason.

Healthcare 207

Healthcare Hospitality Call Center 2023 207

Customer Bliss

NOVEMBER 29, 2021

More important, in the increasing complexity of healthcare, who doesn’t yearn for more conversation about why tests are ordered, and their impact in the near and short term? As one of the highest expenditures over time in our lifetime, patients should have an informed say in decision making with healthcare providers. Click To Tweet.

Healthcare 139

Healthcare Banking Advertising 2014 139

InMoment XI

NOVEMBER 16, 2023

The workshop gathered professionals from diverse sectors such as retail, travel, services, grocery, and healthcare. Participants delved into diverse dimensions of experience delivery, encompassing efficiency, role dynamics, design considerations, and customer journeys. Here are the highlights and takeaways from the session!

Workshop 447

Workshop 2023 Healthcare Travel 447

InMoment XI

SEPTEMBER 16, 2024

Patient feedback is the opinions, reviews, and thoughts that healthcare organizations gather from their patients. From the healthcare contact center to the doctor’s diagnosis, each step of the patient journey presents an opportunity to learn about patient expectations and behavior. Why is Patient Feedback Important?

Feedback 195

Feedback Healthcare Hospitality Multi-Channel 195

Bill Quiseng

JUNE 28, 2023

For many years, there has been a stranglehold “Profits over People” mentality for healthcare leaders. Whether healthcare professionals know it or not, patients seek the best emotional value in their experience, not just a remedy to their physical ailments. And let’s make healthcare professionals be GREAT out there!

Healthcare 165

Healthcare Hospitality Social Media Financial 165

InMoment XI

JANUARY 18, 2022

InMoment’s Strategic Insights Team collected data from both consumers and employees of brands across North America from 11 different industries including retail, financial services, entertainment, grocery, healthcare, hospitality, insurance, restaurants, and more.

2022 370

2022 Measurement Entertainment Hospitality 370

InMoment XI

JANUARY 12, 2024

Healthcare: Optimizing Patient Interactions In the healthcare industry, conversational intelligence proves to be invaluable for optimizing patient interactions. By analyzing conversations between healthcare professionals and patients, organizations can enhance communication effectiveness.

E Commerce 195

E Commerce E-support Healthcare Multi-Channel 195

BirdEye

MAY 31, 2024

Many healthcare businesses face the challenge of converting prospective inquiries into regular patients. One effective solution is to implement healthcare-oriented webchat systems, which can help overcome these challenges and improve patient conversion rates. However, it can do so much more. Let’s explore them in detail.

Healthcare 75

Healthcare Multi-Channel Omnichannel Social Media 75

Magellan Solutions

FEBRUARY 14, 2024

In recent years, the US healthcare industry has significantly increased its reliance on healthcare call center outsourcing companies to enhance patient care and operational efficiency. Healthcare organizations can hand off their growing call center needs and redirect resources toward core clinical care.

Call Center 98

Call Center Healthcare Hospitality Insurance 98

CSM Magazine

DECEMBER 2, 2024

In recent years, the importance of customer service in healthcare has come to the forefront. In this article, we look at some key strategies and techniques for providing excellent patient care. According to a survey by Accenture , 25% of patients have switched healthcare providers due to poor customer service.

Healthcare 52

Healthcare Customer Service Communication Insurance 52

CSM Magazine

OCTOBER 14, 2024

Imagine a world where health meets technology, changing the way we understand healthcare forever. It’s the power of personalized healthcare, and immediate attention, all bundled up in a few clicks. This virtual healthcare model delivers a unique, personalized experience, designed to align with your specific needs and lifestyle.

Healthcare 52

Healthcare Customer Service Magazine Hospitality 52

BirdEye

JUNE 7, 2024

Why should healthcare providers care about the patient experience? Going to the doctor, getting a prescription, scheduling surgery, or even visiting the emergency room—each of these experiences, and many more—shapes a patient’s experience with your healthcare practice. To understand these experiences you need patient survey software.

Healthcare 64

Healthcare Feedback Touchpoint Financial 64

Customer Bliss

JULY 23, 2019

Monkeying Around with Healthcare. Healthcare is one industry that delivers a lot of those monkeys. We are often left to our own devices to ensure that all of our healthcare records, for example, travel with us as we move to different healthcare providers. They work to remove the monkeys off customers’ backs.

Healthcare 173

Healthcare Chief Customer Officer Travel 2019 173

InMoment XI

FEBRUARY 13, 2020

In many important ways, healthcare organizations and consumer businesses are fundamentally different. And yet, there is no question that today’s patients bring a distinctly consumer mindset to their healthcare experiences. That means patients are better informed about their healthcare choices.

Healthcare 195

Healthcare Customer Experience Consumers Article 195

GetFeedback

APRIL 29, 2019

For healthcare providers, patient engagement shouldn’t stop after the doctor visit ends. Healthcare providers can use post-visit patient satisfaction surveys to learn how patients felt about their experience as well as any suggestions they might have on improving the process. Post-visit patient feedback.

Net Promoter Score 265

Net Promoter Score NPS Healthcare Events 265

Zonka Feedback

JULY 29, 2024

Did you know that 82% of patients say that the quality of customer service is the most important factor they consider when choosing a healthcare provider? In today’s healthcare environment, patient feedback is more than just a metric; it’s a critical component that influences the overall quality of care, patient satisfaction, and trust.

Healthcare 59

Healthcare Feedback Metrics Customer Service 59

InMoment XI

JULY 11, 2024

This form of analytics has a wide range of capabilities that can be used from healthcare to e-commerce. By utilizing speech analytics, this healthcare organization was able to increase patient satisfaction. Speech Analytics Uses Cases & Examples The applications of speech analytics are not limited to one industry or use case.

Insights 195

Insights E Commerce Contact Center E-support 195

GetFeedback

MAY 8, 2019

We’ve uncovered new insight for retail, technology, banking, healthcare, manufacturing, nonprofit, and the list goes on. But first, here’s who participated in the study. Every industry out there has had a hand in the making of this report.

Customer Service 268

Customer Service Metrics Healthcare Government 268

Customer Bliss

MARCH 18, 2020

In service industries where people have to show up, such as healthcare, retail and hospitality, delivering peace of mind that you are elevating care for their physical well-being is the highest message of “we care.” Know and address their fear of being out there in the world, exposed to potential harm. CX #coronavirus Click To Tweet.

Financial 215

Financial Healthcare E-support Hospitality 215

InMoment XI

NOVEMBER 19, 2024

Here are some of the problems these hallucinations cause in key sectors: Healthcare AI has become a significant part of healthcare workflows. This is helpful for healthcare and contact centers, enabling them to understand their clients and respond correctly. One of its most notable applications is transcribing medical visits.

Reference 195

Reference Healthcare Contact Center Financial 195

GetFeedback

JANUARY 21, 2019

This is particularly true for certain verticals such as healthcare, hospitality, retail, and travel. Inc.com, Buzzfeed, Healthcare News Daily, etc.). It can be very enlightening to ask people where they go to find the most useful information in their industry.

Marketing 210

Marketing Healthcare Webinar Blog 210

InMoment XI

OCTOBER 14, 2024

If you are a healthcare provider, you can avoid patient survey fatigue with the help of these tips: Limit the number of surveys you send to patients. Consider posing questions that touch upon the patient’s condition, diagnosis, and the specific healthcare professional assigned to them. Show patients that their feedback is valuable.

2024 195

2024 Hospitality Feedback Healthcare 195

Doing CX Right

SEPTEMBER 9, 2024

Is the healthcare system truly patient-centered? The post Transforming Healthcare – Proven Customer Experience Strategies appeared first on Doing CX Right. Learn strategies to improve patient access, leverage behavioral science, and use AI responsibly. Listen to Doing CX Right Podcast Ep.

Healthcare 64

Healthcare Customer Experience Customers 64

InMoment XI

AUGUST 14, 2024

Healthcare In healthcare, AI can process patient feedback from surveys, online reviews, and social media to identify areas needing improvement. By addressing this issue, the bank can improve customer satisfaction and increase loan approvals.

Feedback 195

Feedback Customer Experience Social Media Hotels 195

InMoment XI

OCTOBER 8, 2024

How to Improve Customer Experience in Healthcare In order to improve customer experience in healthcare, you need to make it easier for patients to engage with your practice. Here are three main things you can do to improve the healthcare customer experience.

Customer Experience 195

Customer Experience 2024 Net Promoter Score Financial 195

InMoment XI

JULY 1, 2024

For example, predictive analytics in healthcare enhances patient care by anticipating readmissions and improving diagnostic accuracy. This allows healthcare organizations to proactively manage patient outcomes, allocate resources more efficiently, and implement targeted interventions that reduce hospital stays and associated costs.

Social Media 195

Social Media Healthcare Retail Insights 195

Zonka Feedback

AUGUST 2, 2024

Patient satisfaction is at the heart of successful healthcare delivery. With the rise of patient-centric care, healthcare providers are striving to not only treat illnesses but also to ensure that their patients feel valued, heard, and cared for.

Healthcare 59

Healthcare NPS Customer Experience Customers 59

BirdEye

SEPTEMBER 10, 2024

Your healthcare business needs a robust online presence so patients can find you online. Patients now rely on search engines like Google to locate and evaluate healthcare providers in their area. As a healthcare practice, standing out in local searches is key to attracting more patients and growing your practice.

Healthcare 59

Healthcare Demo User Experience Measurement 59

eglobalis

OCTOBER 9, 2024

Initially, these requests seemed highly specific to a few clients, but Siemens saw the potential to extend this feature across multiple sectors, including energy and healthcare. Siemens (Germany) Siemens, a leader in industrial automation, received several requests from its manufacturing clients for improved real-time data analytics tools.

Feedback 441

Feedback ROI Innovation B2B 441

BirdEye

FEBRUARY 15, 2024

Google captured 97% of retail, 94% of healthcare, 92% of legal, and 90% of home services reviews. Healthcare was the top sector for sending review requests, followed by automotive and retail. Manual preference: Retail (61%), Hospitality (53%), Healthcare (51%), Finance (55%). SMS requests had an 8% click-through rate.

2024 111

2024 Automotive 2023 Healthcare 111

ShepHyken

DECEMBER 27, 2022

As an executive with 20 years of experience in healthcare, she founded Authenticx to bring the authentic voice of the patient into the boardroom and increase positive healthcare outcomes. .” “Use positive customer feedback to inspire your workforce, reward those delivering excellent experiences, and drive innovation.”

Healthcare 132

Healthcare Customer Centricity Customer Voice Voice of Customer 132