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Beyond the Basics: Why the Traditional Customer Experience Education Model is Outdated

eglobalis

For example, customer expectations in retail differ vastly from those in the healthcare or tech industries. Why Business Cases Alone Can’t Foster Innovation Business case studies are often used in CX education to teach professionals how companies solved specific challenges. The same applies to B2B and B2C.

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What Customers Want Next: How to Find & Act on CX Clues

Experience Investigators by 360Connext

Invite employee feedback for innovation. Visibility around these submissions also creates collaboration for future innovation and ideas. Keeping your finger on the pulse of change means looking ahead, and it means getting the support and leadership buy-in you need to act on it. Healthcare is no different.

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Customer Experience in Healthcare, With Natalie Schneider – CB012

Customer Bliss

She describes the transformation she is leading for one of the largest national healthcare providers. Natalie earned her MBA and certificate in Health Sector Management from Duke’s Fuqua School of Business and furthered her design and innovation education through the Disney Institute and Darden Graduate School of Business.

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The Compete Through Service Symposium

Customers That Stick

I’d like to take a moment to tell Customers That Stick™ readers about the 25 th annual Compete Through Service Symposium ( online brochure ) put on by the Center for Services Leadership at Arizona State University’s W.P. It is a three daylong conference, with each day focusing on the following topics: Day One: Service Innovation.

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CCO Shares How to Create a Customer-First Health Care System by Directly Engaging Members

Customer Bliss

In addition to understanding the customer’s POV, she also met with executive leadership to understand their individual perspectives and pain points. How do you do this and engage customers as a healthcare provider? Antoinette focused on creating a culture shift to that of person-centeredness.

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CX Training Can Make You Happier… Here’s How To Get Started

Experience Investigators by 360Connext

Thriving employees perform 27% better than non-thriving employees, including 89% better on innovation, and they are 79% more committed to the organization. A healthcare provider offered free classes with chefs and nutritionists to help patients with diabetes. We can all agree that a happy team is important. Crack the Customer Code.

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10 Innovative Ways Companies are Winning with AI Today

TechSee

For example, AI in healthcare can predict which patients are at an increased risk for morbidities based on their medical records. To derive the greatest value from the technology, leadership buy-in is necessary to ensure the technology is adopted and ties tightly with the core of the business’s strategies. Make Sense of Data.