InMoment XI

NOVEMBER 15, 2023

This method harnesses the power of data and insights to gain a deeper understanding of customers, their preferences, and their interactions with a company. It involves the use of various metrics and methods to gain valuable insights into how customers perceive and interact with a business.

Insights 243

Insights E Commerce Customer Experience E-support 243

InMoment XI

NOVEMBER 16, 2023

Elevating Customer Experience Through Strategic Productivity Insights In a recent workshop conducted at the XI Forum 2023 in London by industry experts Simon Fraser, VP, Insights and Consultancy at InMoment, and Simon Hedaux, Founder of Rethink Productivity , the focus was on enhancing productivity to drive experience improvement within businesses.

Workshop 447

Workshop 2023 Healthcare Travel 447

InMoment XI

SEPTEMBER 25, 2024

However, for businesses—especially those in finance, healthcare, and legal sectors—NLP has long been essential for processing large amounts of unstructured data. This helps provide insights about market trends, competitor activities, and possible business opportunities. Why is Natural Language Processing Important?

Insights 195

Insights Social Media Net Promoter Score Events 195

InMoment XI

OCTOBER 22, 2024

We’ve all been there—checking reviews, browsing social media profiles, and searching Google to find the right healthcare provider. A well-executed strategy helps you promote positive reviews, address negative feedback in a constructive way, and ensure that potential patients see you as a trusted and reliable healthcare provider.

Management 221

Management Healthcare Social Media 2024 221

BirdEye

SEPTEMBER 26, 2023

The past few years have seen a tremendous increase in digitalization in the healthcare industry. The use of Artificial Intelligence (AI) in healthcare industries helps businesses streamline patient management, sales processes, appointments, and improve overall patient experience. Table of contents What is AI in healthcare?

Healthcare 111

Healthcare 2023 Hospitality Social Media 111

InMoment XI

JANUARY 18, 2022

InMoment’s Strategic Insights Team collected data from both consumers and employees of brands across North America from 11 different industries including retail, financial services, entertainment, grocery, healthcare, hospitality, insurance, restaurants, and more. About the 2022 Experience Trends Report.

2022 370

2022 Measurement Entertainment Hospitality 370

InMoment XI

SEPTEMBER 16, 2024

Patient feedback is the opinions, reviews, and thoughts that healthcare organizations gather from their patients. From the healthcare contact center to the doctor’s diagnosis, each step of the patient journey presents an opportunity to learn about patient expectations and behavior.

Feedback 195

Feedback Healthcare Hospitality Multi-Channel 195

Customer Bliss

OCTOBER 28, 2020

Camille shared with our audience her insights and advice for experience leaders in the healthcare and insurance industries. She shares that she and her team started by pulling together all of their insights and analytics so they could have a solid place to build upon. And they help us understand our insights.

Insights 189

Insights Insurance Healthcare Customer Journey 189

Experience Investigators by 360Connext

JUNE 8, 2021

Now that you have an idea of what lies ahead, what can you do with these insights? Several years ago, Cisco released a report about what healthcare providers and consumers want in healthcare. Healthcare is no different. How to Act on Customer Experience Clues. Future State Customer Journey Mapping.

Healthcare 271

Healthcare Customer Journey Mapping Customer Journey 2013 271

eglobalis

NOVEMBER 3, 2024

This deeper level of insight requires more than surface-level data; it involves building continuous engagement practices, establishing feedback loops, and leveraging data analysis to capture meaningful insights.

B2B 442

B2B Culture Innovation Loyalty 442

InMoment XI

JANUARY 12, 2024

It involves leveraging software such as natural language processing (NLP), machine learning, and artificial intelligence to gain insights from spoken or written conversations. By deciphering the nuances of customer interactions, businesses can gain valuable insights into preferences, sentiments, and pain points.

E Commerce 195

E Commerce E-support Healthcare Multi-Channel 195

BirdEye

MAY 4, 2021

It’s an age of quick and seamless experiences all around — with one exception: healthcare. Studies show that 71% of patients are “frustrated” with their healthcare experiences. What’s holding the healthcare industry back? They’ve come to expect similar levels of service from their healthcare providers as well.

Healthcare 105

Healthcare Marketing Social Media Insurance 105

Customer Bliss

NOVEMBER 29, 2021

More important, in the increasing complexity of healthcare, who doesn’t yearn for more conversation about why tests are ordered, and their impact in the near and short term? As one of the highest expenditures over time in our lifetime, patients should have an informed say in decision making with healthcare providers. Click To Tweet.

Healthcare 139

Healthcare Banking Advertising 2014 139

Experience Investigators by 360Connext

JANUARY 8, 2015

If you sell anything to anyone, you would do yourself a world of good by enlisting mystery shoppers (sometimes called secret shoppers) into your customer insights mix. Retailers, financial services organizations and healthcare practices have all enlisted mystery shoppers to help improve their customers’ experiences.

Customer Experience 284

Customer Experience Feedback Customer Journey Social Media 284

InMoment XI

NOVEMBER 26, 2024

With InMoment’s XI Platform, you can create a customer journey map that tracks the customer journey across different channels and gives you insight on how to optimize it. Step 9: Use the Customer Journey Map to Drive Action A customer journey map is only as good as the insights that come from it.

Customer Journey Mapping 195

Customer Journey Mapping Customer Experience 2024 Customer Journey 195

Experience Investigators by 360Connext

APRIL 6, 2015

Prior to joining Concur, Tabitha built and lead the Customer Insights practice for Citrix as the Managing Director of Customer Insights and developed the CX programs for the Healthcare division of Philips as the Global Director of Customer Experience. With 15+ years of experience in the CX field, Tabitha also.

Customer Experience 270

Customer Experience Customer Experience Professionals 2015 Roadmap 270

GetFeedback

MAY 8, 2019

We’ve uncovered new insight for retail, technology, banking, healthcare, manufacturing, nonprofit, and the list goes on. If you want to improve customer service at your organization, GetFeedback has a suite of tools to help you listen and act on insights from your customers. Most agents filter feedback by type of issue.

Customer Service 268

Customer Service Metrics Healthcare Government 268

InMoment XI

OCTOBER 14, 2024

The Business Impact of Survey Fatigue Survey fatigue poses several challenges for businesses, making it difficult to capture valuable customer insights. With InMoment’s AI-Powered Conversational Surveys , you can intelligently query and respond to your customers in real-time to gather rich insights.

2024 195

2024 Hospitality Feedback Healthcare 195

InMoment XI

AUGUST 14, 2024

Discover how advanced AI technology can transform raw data into actionable insights, driving informed decisions and improving customer satisfaction. This speed and precision ensure that businesses receive timely and reliable insights. This insight can lead to operational changes that enhance patient experience and care quality.

Feedback 195

Feedback Customer Experience Social Media Hotels 195

InMoment XI

DECEMBER 5, 2024

The insights will help you adjust your strategy and target the right individuals. The insights will help you understand specific pain points that you can solve to engage your target audience. InMoment’s XI platform is an excellent tool for connecting member feedback from various channels and analyzing it for insights.

Management 195

Management 2024 Financial Social Media 195

InMoment XI

JULY 1, 2024

According to Forrester, fewer than 10% of enterprises are advanced in their insights-driven capabilities. By equipping your organization with predictive analytics tools, you can gain rich insights into customer behavior, make data-driven decisions, and optimize business operations. What is Predictive Analytics?

Social Media 195

Social Media Healthcare Retail Insights 195

InMoment XI

DECEMBER 18, 2024

For example, a call transcription tool prevents the need to listen to lengthy recordings and provides quick insight into customer experiences. These insights ensure agents dont miss out on valuable information they can use to satisfy and retain clients. They provide real-time insights through live call transcripts and sentiment scores.

Contact Center 195

Contact Center Customer Satisfaction ROI Call Center 195

BirdEye

MAY 31, 2024

Many healthcare businesses face the challenge of converting prospective inquiries into regular patients. One effective solution is to implement healthcare-oriented webchat systems, which can help overcome these challenges and improve patient conversion rates. However, it can do so much more. Let’s explore them in detail.

Healthcare 75

Healthcare Multi-Channel Omnichannel Social Media 75

Help Scout

JULY 1, 2021

Take healthcare, for example: Outside of differing cultural norms, there are also laws pertaining to things like storing information or interacting with customers. For those working support jobs in healthcare, it can be an especially difficult landscape to navigate. Why customer service is important in the healthcare industry.

Healthcare 105

Healthcare Customer Service Interaction Customers 105

BirdEye

JUNE 7, 2024

Why should healthcare providers care about the patient experience? Going to the doctor, getting a prescription, scheduling surgery, or even visiting the emergency room—each of these experiences, and many more—shapes a patient’s experience with your healthcare practice. To understand these experiences you need patient survey software.

Healthcare 64

Healthcare Feedback Touchpoint Financial 64

Alida

OCTOBER 28, 2016

In their popular breakout session, Cassie Mally, director of UX Research at GoDaddy, Andrea Bonk, CRM and market research coordinator at OSF HealthCare, and Christy Ransom, VP of engagement strategy and customer success at Vision Critical, shared their three D’s of digital recruitment to help boost engagement and response rates.

Healthcare 203

Healthcare Social Media 2016 Insights 203

Beyond Philosophy

JUNE 25, 2021

They are all part of three news stories that, believe it or not, give you insight into improving your Customer Experience. For example, it is a good time to sell healthcare insurance in the UK because people would likely rather pay to go somewhere now than wait for an appointment with the NHS. Forbes.com. 31 March 2021.

Insights 153

Insights Customer Experience 2021 Books 153

Magellan Solutions

FEBRUARY 14, 2024

In recent years, the US healthcare industry has significantly increased its reliance on healthcare call center outsourcing companies to enhance patient care and operational efficiency. Healthcare organizations can hand off their growing call center needs and redirect resources toward core clinical care.

Call Center 98

Call Center Healthcare Hospitality Insurance 98

Integrity Solutions

NOVEMBER 13, 2020

The important skills that contribute to sales success are constant, regardless of disruptive external events, but they’ll need to be sharpened and tailored to the changing healthcare environment. Healthcare sales has gone through a number of rocky transitions and disruptions over the past decade. Sales managers are key to that.

Healthcare 108

Healthcare Sales Magazine Social Media 108

CSM Magazine

DECEMBER 2, 2024

In recent years, the importance of customer service in healthcare has come to the forefront. In this article, we look at some key strategies and techniques for providing excellent patient care. According to a survey by Accenture , 25% of patients have switched healthcare providers due to poor customer service.

Healthcare 52

Healthcare Customer Service Communication Insurance 52

BirdEye

APRIL 27, 2021

Healthcare has taken center stage in recent years and medical businesses with a marketing plan recognize the important role patient reviews play in accelerating growth. In fact, nearly 85% of healthcare practitioners say they proactively check online reviews. Reviews build trust with consumers.

Healthcare 98

Healthcare Customer Experience Management Management Consumers 98

BirdEye

OCTOBER 18, 2023

Let’s explore expert insights on how harnessing AI can transform customer engagement, operational efficiency, and more. In this article, we’ll dive into key insights from Microsoft, Google, and other experts who are at the forefront of AI and digital customer experience. .” Get started with BirdAI today.

Insights 111

Insights Customer Expectations Consumers Feedback 111

InMoment XI

DECEMBER 10, 2024

Use surveys and social media monitoring to capture insights into customer experiences. InMoments XI platform enables you to collect and analyze customer insights effectively. InMoment Helps You Unlock More Insight from Your Data Starting Right Now. Leverage analytics to understand their pain points and goals.

2024 195

2024 ROI Net Promoter Score Multi-Channel 195

InMoment XI

DECEMBER 17, 2024

What Youll Discover in Our Guide: Holistic Interaction Analysis Immediate, Actionable Insights Deep Dive Analytical Tools Thank you Your download will begin shortly. InMoment Helps You Unlock More Insight from Your Data Starting Right Now. If it doesn’t, click on the download button. Download Now Exit this form 3.

Customer Experience Management 195

Customer Experience Management Customer Experience Management ROI 195

InMoment XI

OCTOBER 25, 2024

Whether you are curious about other programs/ROIs, want to gain a better understanding of options in the market, or are insight-obsessed like us, you can gain unlimited access to all of our valuable calculators by simply entering your email. As a result, you don’t miss out on any insights and can prioritize your responses accordingly.

Feedback 195

Feedback Management Social Media 2024 195

GetFeedback

JANUARY 21, 2019

So how do you gather the customer insight you need? This is particularly true for certain verticals such as healthcare, hospitality, retail, and travel. Inc.com, Buzzfeed, Healthcare News Daily, etc.). However, for it to work, the study states that content must be considered useful and valuable. Customer surveys.

Marketing 210

Marketing Healthcare Webinar Blog 210

ShepHyken

FEBRUARY 12, 2024

Companies can now use AI to transcribe and analyze customer service calls to gain valuable insights into customer interactions and enhance the quality of support that they provide. He has helped Global 1000 companies, healthcare institutions, universities, and non-profit organizations create digital strategies and solutions.

Contact Center 159

Contact Center 2024 Customer Service Representative Healthcare 159