TechSee

JULY 20, 2021

In the medical technology field, manufacturers must provide medical device support for their products across a wide range of settings, including hospitals, urgent care centers, physicians’ offices, nursing homes, mobile units, and even individual homes. When medical devices fail or need servicing, healthcare facilities lose revenue.

Healthcare 207

Healthcare Hospitality Call Center 2023 207

eglobalis

NOVEMBER 3, 2024

This process is particularly powerful in sectors with high trust requirements, such as technology and cybersecurity. Leverage Technology as an Enabler, not a Solution While technology is essential in today’s CX strategies, it should be viewed as an enabler that enhances—rather than replaces—human-centric interactions.

B2B 442

B2B Culture Innovation Loyalty 442

BlueOcean

AUGUST 9, 2021

The adoption rate of new and evolving technologies accelerated at unseen speeds—resulting in 10 years’ worth of change within a mere 10 months. Contact center technologies are certainly in the mix of acceleration. We dug into their sentiments and expectations about the future of five key contact center technologies.

Contact Center 156

Contact Center Technology 2024 Healthcare 156

CloudCherry

JULY 25, 2018

The MIT Technology Review: Getting To Iconic report is based on surveys conducted with over 550 business executives at global firms—including retail, IT, logistics, healthcare, IT, and more— in over 30 countries between May and July 2017. Optimizing technology. Likelihood to use leading-edge technology solutions.

Technology 170

Technology Brands Customer Experience Omnichannel 170

InMoment XI

JANUARY 12, 2024

More than just a technological innovation, conversational intelligence represents a paradigm shift how organizations understand, interpret, and harness the power of human conversations. Audio Transcription: Audio data is typically transcribed into text using speech-to-text technology. Let’s look at a few industry-specific examples.

E Commerce 195

E Commerce E-support Healthcare Multi-Channel 195

Inbenta

NOVEMBER 3, 2022

There’s no denying it: the healthcare industry is experiencing rapid changes and advancements in technology every year. In fact, an extensive study by Verified Market Research showed that the healthcare chatbot’s market size is currently valued at USD 194.85 What is a Healthcare Chatbot? Read full case study].

Healthcare 96

Healthcare 2022 2030 Hospitality 96

BirdEye

MAY 4, 2021

Technological advances have enabled quick and seamless experiences for consumers across different industries. It’s an age of quick and seamless experiences all around — with one exception: healthcare. It’s an age of quick and seamless experiences all around — with one exception: healthcare.

Healthcare 105

Healthcare Marketing Social Media Insurance 105

BirdEye

FEBRUARY 6, 2023

Social media and healthcare topics have significantly become intertwined. Across all major social media platforms, wellness, and healthcare topics have overtaken almost all conversations. According to a study by PatientsLikeMe, a growing number of people (11%) turn to social media for reliable healthcare information.

Social Media 19

Social Media Healthcare Marketing Multi-Channel 19

Experience Investigators by 360Connext

MARCH 18, 2015

The technology offered at SXSW , whether in the form of using the Oculus at the Exhibit Hall or getting a brain hack at a party, forces me to think about the future in different ways. How will we use this technology to better our experiences? There were some fascinating discussions about healthcare and education.

Interaction 275

Interaction 2015 Innovation Fashion 275

Kustomer

JULY 19, 2021

Healthcare is a sensitive topic for a lot of Americans. We all want to be healthier and have a better quality of life, but unfortunately customer service in healthcare has one of the worst reputations , and people want to veto the experience all-together. Why Customer Service in Healthcare Is Important.

Healthcare 98

Healthcare Customer Service Hospitality Insurance 98

InMoment XI

SEPTEMBER 16, 2024

Patient feedback is the opinions, reviews, and thoughts that healthcare organizations gather from their patients. From the healthcare contact center to the doctor’s diagnosis, each step of the patient journey presents an opportunity to learn about patient expectations and behavior. Why is Patient Feedback Important?

Feedback 195

Feedback Healthcare Hospitality Multi-Channel 195

TechSee

JUNE 25, 2019

of major companies around the world are currently using AI customer service technologies, the second most common use of AI after IT. As the technology matures, many companies will inevitably look for holistic AI solutions that unify customer and operational data to achieve the most valuable and actionable insights.

Technology 122

Technology Customer Service Contact Center Call Center 122

InMoment XI

JULY 11, 2024

It uses advanced technology to transcribe and analyze audio recordings. Contact center speech analytics specifically refers to the application of speech analytics technology in a call center environment. Speech analytics combines several advanced technologies to analyze spoken language. What is Speech Analytics?

Insights 195

Insights E Commerce Contact Center E-support 195

Experience Investigators by 360Connext

MARCH 16, 2015

Blog Customer Engagement Customer Experience Featured conferences customer experience speaker customer feedback events linkedin SXSW technology webinar' Please tell me a little about your needs. Jon Drachenberg Jon Drachenberg is 360Connext''s administrative assistant and go-to guy!

Events 223

Events Customer Experience Webinar Telecommunications 223

Magellan Solutions

FEBRUARY 14, 2024

In recent years, the US healthcare industry has significantly increased its reliance on healthcare call center outsourcing companies to enhance patient care and operational efficiency. Healthcare organizations can hand off their growing call center needs and redirect resources toward core clinical care. This raises satisfaction.

Call Center 98

Call Center Healthcare Hospitality Insurance 98

CSM Magazine

DECEMBER 2, 2024

In recent years, the importance of customer service in healthcare has come to the forefront. In this article, we look at some key strategies and techniques for providing excellent patient care. According to a survey by Accenture , 25% of patients have switched healthcare providers due to poor customer service.

Healthcare 52

Healthcare Customer Service Communication Insurance 52

Experience Investigators by 360Connext

APRIL 6, 2015

Tabitha Dunn Tabitha Dunn currently serves as the Vice President of Customer Experience at Concur Technologies, an SAP company. This experience taught me that even when you have a good customer experience, there is always more work you can do to make your customer experience a great one. a Certified Customer Experience Professional (CCXP).

Customer Experience 270

Customer Experience Customer Experience Professionals 2015 Roadmap 270

GetFeedback

MAY 8, 2019

We’ve uncovered new insight for retail, technology, banking, healthcare, manufacturing, nonprofit, and the list goes on. But first, here’s who participated in the study. Every industry out there has had a hand in the making of this report.

Customer Service 268

Customer Service Metrics Healthcare Government 268

BirdEye

MAY 31, 2024

Many healthcare businesses face the challenge of converting prospective inquiries into regular patients. One effective solution is to implement healthcare-oriented webchat systems, which can help overcome these challenges and improve patient conversion rates. However, it can do so much more. Let’s explore them in detail.

Healthcare 75

Healthcare Multi-Channel Omnichannel Social Media 75

CSM Magazine

OCTOBER 14, 2024

Imagine a world where health meets technology, changing the way we understand healthcare forever. It’s the power of personalized healthcare, and immediate attention, all bundled up in a few clicks. That’s what leading healthcare platforms like Drchrono offer. Futuristic, isn’t it? Here’s how.

Healthcare 52

Healthcare Customer Service Magazine Hospitality 52

eglobalis

OCTOBER 9, 2024

Does your technology stack support the requested feature? Initially, these requests seemed highly specific to a few clients, but Siemens saw the potential to extend this feature across multiple sectors, including energy and healthcare. Will it require significant engineering hours or new infrastructure?

Feedback 441

Feedback ROI Innovation B2B 441

InMoment XI

AUGUST 14, 2024

Discover how advanced AI technology can transform raw data into actionable insights, driving informed decisions and improving customer satisfaction. The company can then focus on improving battery technology in future product iterations. Unlock the full potential of your customer feedback with InMoment’s AI-powered solutions.

Feedback 195

Feedback Customer Experience Social Media Hotels 195

Customer Bliss

MAY 30, 2017

Claudiu brings 15 years of customer-centric leadership from multiple industries, including financial services, healthcare, and strategy consulting, and is a published expert in the field of customer experience. Claudiu serves as a member of Citizens Executive Leadership Group and is also a part of the Harvard Business Review Advisory Council.

Financial 121

Financial Banking Healthcare Leadership 121

InMoment XI

OCTOBER 8, 2024

To account for this, ensure that your store is up to date with the latest technology so that these orders can be completed seamlessly. Implement Virtual Try-Ons Using augmented reality technology to allow customers to try products virtually will enhance their shopping experience.

Customer Experience 195

Customer Experience 2024 Net Promoter Score Financial 195

ShepHyken

FEBRUARY 12, 2024

What are the challenges in finding the right balance between technology and human support in customer experiences? Top Takeaways: Balancing technology and human support is essential, as both play a role in customer satisfaction. Integrating technology with human support can enhance the overall customer experience.

Contact Center 159

Contact Center 2024 Customer Service Representative Healthcare 159

InMoment XI

DECEMBER 17, 2024

As your company begins to scale customer experience operations, it is possible for silos that cause different departments to use separate technologies and focus on different metrics, which fragments your understanding of the customer experience. Otherwise, your information silos stay intact and your customer journey remains fragmented.

Customer Experience Management 195

Customer Experience Management Customer Experience Management ROI 195

TechSee

JUNE 10, 2021

But new innovations in technology have shown that the time is right to explore alternate options to the ubiquitous truck roll. . The technology has been thoroughly proven to greatly reduce – and even eliminate – the need for a truck roll. Beyond consumer preference for self-service, the technology is advantageous to the company.

Innovation 207

Innovation 2025 Transportation Consumers 207

CSM Magazine

APRIL 30, 2024

The integration of digital technologies within the healthcare sector is moving the patient from a passive recipient of healthcare to an actively engaged, informed partner in their well-being. In this article, we’ll go over how digital tools improve patient experiences in healthcare. We’re talking about telemedicine.

Healthcare 52

Healthcare Call Center Communication Technology 52

TechSee

FEBRUARY 14, 2022

The next generation of wireless technology – 5G – promises to impact our lives by delivering a network that is 100 times faster than smartphone cellular connections and ten times faster than the speediest home broadband service. Visual engagement technology has been proven to assist field technicians across a number of use cases.

Technology 109

Technology Wireless 2030 Telecommunications 109

CSM Magazine

APRIL 30, 2024

As technology speeds ahead without looking back, it’s overhauling life as we know it—from everyday habits to job workflows down to basic human connections. One of the industries having the most profound impact is the healthcare sector. They make it faster and more convenient for patients to manage their healthcare information.

Healthcare 52

Healthcare Engagement Insurance Innovation 52

InMoment XI

JANUARY 16, 2018

NextGen Healthcare helps ambulatory care organizations transition to value-based care by empowering them to nurture and build healthier patient communities at a lower cost with its technology-enabled solutions. Editor’s note: This is a chapter from the ebook, Unlock the Value of CX. You can download the entire book here.

Healthcare 150

Healthcare Loyalty Download Books 150

InMoment XI

NOVEMBER 26, 2024

This often stems from poor internal communication, outdated technology, or inefficient processes. Example: A provider working to improve customer experience in healthcare maps out the patient’s journey, internal systems, staff interactions, and other elements needed to deliver a quality healthcare customer experience.

Customer Journey Mapping 195

Customer Journey Mapping Customer Experience 2024 Customer Journey 195

Customer Bliss

JUNE 6, 2018

Focus on where it should be years from now and how technology can be combined to make this better. Using the data gathered from the feedback, he had to ask – what should CX of the future look like for rental services? Overcoming the lack of product and location advantage.

Employee Experience 221

Employee Experience Culture Loyalty Travel 221

TechSee

DECEMBER 11, 2024

2024 promised groundbreaking shifts in customer service, with experts forecasting transformative technologies and strategies. Analysis : This prediction assumed the clear ROI benefits and customer satisfaction improvements AI can deliver, but missed the enterprise technology adoption dynamics. The lesson? Outcome : Partially accurate.

2024 109

2024 2025 Omnichannel Social Media 109

InMoment XI

SEPTEMBER 25, 2024

This technology supports a wide array of applications, from voice-activated assistants and chatbots to sophisticated text analysis tools and language translation services. However, for businesses—especially those in finance, healthcare, and legal sectors—NLP has long been essential for processing large amounts of unstructured data.

Insights 195

Insights Social Media Net Promoter Score Events 195