Voice vs Non-Voice: Making Omnichannel Contact Center Work for SMEs
Magellan Solutions
NOVEMBER 25, 2021
Empowering Your SME with Omnichannel Contact Centers. Among the many innovations in customer service and all its channels, omnichannel contact centers are one of the most recent (and the most effective) in terms of not just service, but also in covering more ground. What is an Omnichannel Contact Center? Customer Base.
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