Hospitality Loyalty Poor Customer Service 
Up Your Service
MAY 3, 2017
Our previous blog post demonstrated the power of customer voice in an unsolicited book review from a technology industry guru. This post makes the same point, but for the travel and hospitality – one of the most traditional “service” industries on the planet. The rise of white-glove customer service.
Happy or Not
NOVEMBER 13, 2024
JACK & JONES: elevating customer satisfaction by 35% JACK & JONES, a renowned menswear retailer, sought to elevate customer experience and boost customer loyalty by implementing HappyOrNot’s real-time feedback system across their Finnish stores. Read the full case study here 4.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Micah Solomon
OCTOBER 25, 2018
The author, Micah Solomon, is an author, consultant, influencer, keynote speaker, and trainer in customer service, customer experience, customer service culture, and hospitality. You’d hardly know it, with the reflexive hand-wringing that many businesses engage in today, but customers want to be loyal.
Michel Falcon Experience
OCTOBER 21, 2019
This is a testament to their seamless customer experience that has us buying more and more every year. For years they created loyalty by selling one product and when the time was right, they started selling more products in different verticals. Today, they have Amazon Web Services (AWS), Amazon Basics and more.
Interactions
JULY 22, 2021
On top of all of this, it has created countless customer experience challenges which many organizations have been unable to meet. A recent study by the UK Institute of Customer Service found that complaints about poor customer service are at their highest levels since 2009. The research is clear.
ProProfs Chat
DECEMBER 21, 2020
By reinstating their faith in you, the customer defection can be largely restricted. 72% of consumers consider it poor customer service if they had to explain their problem to multiple people. If you’ve realized your mistake, make sure that you communicate that to your customers instantly. Reward them!
SurveySensum
SEPTEMBER 25, 2024
Did you know that in 2024, 88% of customers think customer service is more important than ever? US companies lose an astounding $75 billion annually due to poor customer service. It’s not a small figure, and it paints a picture of just how much customer service is valued regarding business outcomes.
Expert insights. Personalized for you.
74 
Let's personalize your content