Interactions

JUNE 2, 2022

The IVA should be able to send safety protocol details and reminders during key parts of your travelers’ journey to ensure a smooth experience for everyone, like gate information and ground transportation logistics. Maintaining loyalty and rewards programs . Can your current IVA company do that for you? .

2022 62

2022 Travel Rewards Programs Virtual Agent 62

SurveySensum

JULY 19, 2023

Create Engaging Reward Programs Leverage the Power of Virtual Reality (VR) Surprise Them With Pop-up Shops Be Socially Responsible Surprise and Delight! WOW Them With Interactive Displays One notable example of interactive displays in retail is found at Adidas stores. One such brand that wins this is Tesla.

Retail 40

Retail Customer Experience Social Media Rewards Programs 40

Kitewheel

MARCH 4, 2019

Power Pre-flight Communications With Real-Time Interaction Management. We recently wrote about a negative preflight communication experience , but to summarize, airlines and other travel companies often fail to track the full range of potential customer interactions. What makes RTIM different from traditional messaging is context.

Travel 40

Travel Hospitality Customer Journey Airlines 40

Inbenta

JUNE 30, 2021

No wonder why almost every business out there that deals with huge amounts of support requests has implemented or is considering the implementation of a chatbot or conversational platform to automate customer interactions. . Interaction or conversation designers… . However, undertaking such a project is no piece of cake. Gol Airlines.

Insurance 105

Insurance Airlines Travel Healthcare 105

Bold360

APRIL 27, 2017

Many businesses in the travel industry have tried out loyalty schemes and reward programs with varied success. However, businesses need to be able to pinpoint the exact information that is both relevant and actionable from a sea of content. Inspiring Real Loyalty, No Cards in Sight.

Tourism 56

Tourism Travel Customer Service E-support 56

Up Your Service

MAY 3, 2017

Using information about a specific request to anticipate future ones is critical in an era where on-demand apps and 24-hour access to brands are raising customers’ expectations. Organizations can have great rewards programs, but it’s not sustainable long-term if the service is poor.”. Travelers want real, human interaction.

Hospitality 74

Hospitality Travel Brands Airlines 74

Currency Alliance

FEBRUARY 26, 2019

An example of effective alignment of strategy with tactics include Australia’s Coles Supermarket chain and its flybuys reward program. This past summer, the supermarket decided to offer reward points to customers who bring their own re-usable carrier bags. demonstrating environmental responsibility.

Loyalty 45

Loyalty 2019 Loyalty Programs Hotels 45