eglobalis
MARCH 18, 2025
Crisis Management During crises, such as data breaches or product recalls, customers require immediate and accurate information. Challenges: Developing AI that can seamlessly integrate subtle sales strategies without appearing intrusive or irrelevant is complex, as it requires a deep understanding of human behavior and context.
InMoment XI
APRIL 8, 2025
Businesses deliver seamless customer experiences when their sales and marketing teams are on the same page. Research from Gartner suggests that sales teams prioritizing alignment with marketing are nearly three times more likely to exceed new customer acquisition targets. Its unclear whether youre competing on value or price.
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InMoment XI
APRIL 9, 2025
Sales forecasting is essential for anticipating demand, allocating resources, and setting realistic revenue goals. However, according to Gartner research, forecasting is one of the top areas where sales operations functions are least effective. It strengthens sales strategies. What Factors Impact Sales Forecasting Accuracy?
eglobalis
MARCH 13, 2025
Some of the key challenges include: Complex Stakeholder Relationships: B2B purchases typically involve multiple decision-makers and longer sales cycles. Siloed Data and Systems: Customer information in B2B is often fragmented across sales, marketing, account management, and support. Demonstrating the value of CX (e.g.,
Advertiser: ZoomInfo
Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making.
eglobalis
OCTOBER 1, 2024
For example, imagine your marketing department running a campaign without proper alignment with sales, causing confusion in customer messaging and missed opportunities. A practical example is creating a steering committee that includes representatives from marketing, sales, customer service, IT, finance, and operations. The result?
eglobalis
JANUARY 13, 2025
Improving First-Contact Resolution Rates AI tools improve first-contact resolution (FCR) rates by equipping agents with relevant information in real time. Companies looking to improve FCR rates should prioritize integrating AI knowledge bases that are regularly updated with accurate and comprehensive information.
Advertiser: ZoomInfo
Businesses are realizing that it isn’t just about the volume of data they have available; it’s about the accuracy of information. Given data’s direct impact on marketing campaigns, reporting, and sales follow-up, maintaining an accurate and consistent database is a top priority for B2B organizations.
Advertiser: ZoomInfo
With more access to user reviews, analyst opinion, and industry research, decision-makers are more informed than ever while navigating what is now known as the “buyer’s journey.”. How can sales organizations meet the buyer along the journey at the perfect time? Download this eBook to find out!
Speaker: Christian Jakenfelds, CSM at Planhat
Often, the information that marketing and sales need is just lying on the floor of the CSM’s (virtual) office, and its value might be overlooked. Register to understand: The customer inputs sales and marketing are crying out for. The everyday work of the CSM is constantly growing in importance.
Speaker: Scott Stephenson, Co-Founder, CEO Deepgram
Post-call analysis and selective call auditing has brought you more information and insights on your customers, but what can you do with real-time transcriptions for all your calls? See how sales can use real-time transcription to identify upsell opportunities and increase revenue.
Speaker: Colin Taylor, CEO & Chief Chaos Officer at The Taylor Reach Group, Inc
They attempt to set out an ‘ideal’ path to success on the call, whether that's a sale, a resolved inquiry, or a closed case. Join us for this informative webinar and you will learn how: AI is automating low-complexity tasks. Scripts have been around as long as contact centers. But scripts have had a variety of issues.
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