InMoment XI

FEBRUARY 2, 2024

Social media can play a crucial role in your organization’s ability to manage and deliver more meaningful and integrated customer experiences. Hootsuite is one of today’s most widely used social media management platforms. What is Hootsuite? What is Hootsuite?

Social Media 221

Social Media Brands Management 2008 221

InMoment XI

DECEMBER 5, 2024

The online space, especially in the form of social media and review sites, amplifies public opinion. For example, conflicting information about your hours or address can frustrate potential members. Listings management prevents such confusion by ensuring accurate and complete business information.

Management 195

Management 2024 Financial Social Media 195

InMoment XI

NOVEMBER 18, 2024

Did you know that social media is the number one discovery channel for products? Why Is Customer Behavior Analysis Important Customer behavior analysis provides information that helps businesses meet customer needs, build stronger relationships, and drive business growth.

Customer Journey Mapping 195

Customer Journey Mapping Social Media Customer Journey Competitive Advantage 195

InMoment XI

OCTOBER 29, 2024

This information enables you to create personalized experiences that appeal to customer emotions. This can happen through social media, forums, or events. Other companies monitor social media behavior or churn rate. Consider using social media management software to track keywords related to your brand.

Loyalty 195

Loyalty Net Promoter Score Social Media Loyalty Programs 195

InMoment XI

NOVEMBER 22, 2024

It helps you collect and integrate customer data from every relevant source to avoid missing out on crucial information. Qualitative feedback provides the necessary information to better understand customer needs and expectations. This information is crucial to building effective marketing campaigns for retention and lead generation.

Feedback 195

Feedback Net Promoter Score Social Media NPS 195

Brandwatch CX

APRIL 1, 2025

Saving money, quicker response times and happier customers: its no wonder social media customer service is growing at a rapid pace. Social customer service costs around $1 per interaction , six times cheaper than phone support costs. How to deliver social customer service effectively 1.

Social Media 52

Social Media Customer Service 2011 Engagement 52

eglobalis

JANUARY 20, 2025

Moreover, conducting regular performance audits and maintaining proactive communication during potential disruptions ensures clients are always informed, further solidifying their confidence in the partnership. Data-Driven Decision Making B2B clients increasingly demand transparency and data-driven insights to inform their decisions.

B2B 418

B2B Loyalty Workshop Loyalty Programs 418

BirdEye

JANUARY 24, 2025

Today’s digital world makes social media marketing for hotels essential to their growth strategy. But it’s not just about showcasing your property; social media is now most travelers’ primary source of travel inspiration. It's about building real connections and driving strong social media engagement.

Social Media 52

Social Media Hotels Marketing Travel 52

BirdEye

MARCH 28, 2025

In 2025, real estate social media marketing is no longer optionalit’s essential. With more potential buyers scrolling through social media platforms than ever, real estate agents and businesses must establish a strong social media presence to capture attention, build relationships, and generate leads.

Social Media 52

Social Media Marketing 2025 Events 52

Thematic

FEBRUARY 12, 2025

Is your business on social media? In this digital age, brands need more than just social listening—they need real-time insights to stay ahead of the conversation. But here’s the challenge: millions of posts, comments, and reviews flood social media daily. They need text analytics for social media.

Social Media 62

Social Media Insights Feedback Brands 62

InMoment XI

NOVEMBER 21, 2024

It enables informed decision-making for CX teams. It informs product improvement strategy. The four main VoC data categories are as follows: Unstructured feedback refers to open-ended responses in the form of emails and social media content. It helps inform loyalty strategies to reduce customer churn and drive revenue.

Voice of Customer 195

Voice of Customer Loyalty Net Promoter Score 2025 195

BirdEye

DECEMBER 28, 2024

Social media management has become increasingly challenging with evolving algorithms, shifting audience behavior, and ever-changing best practices. However, these challenges only compound for enterprises looking to expand their digital footprint across social media platforms.

Social Media 52

Social Media 2025 Management Multi-Channel 52

BirdEye

JANUARY 24, 2025

Driving social media reviews requires more than just asking customers for feedback. You’ll learn proven frameworks for driving genuine social media reviews in this guide. Customers feel compelled to share exceptional or poor experiences to help others make informed decisions. Why do customers write reviews?

Social Media 52

Social Media Loyalty Feedback Customer Journey 52

eglobalis

JULY 31, 2024

Eleven Key Technologies Enhancing Customer Experience Marketing Automation Platforms Marketing automation tools like Marketo and HubSpot streamline repetitive marketing tasks such as email campaigns, social media posting, and lead nurturing.

Customer Experience 425

Customer Experience Social Media 2024 B2B 425

Thematic

MARCH 30, 2025

more likely to have real-time access to product and customer information. By analyzing real-time social media and support tickets, the airline can detect rising frustration. That’s where customer service insights step in: helping leaders uncover where agents struggle and how to improve their performance.

Information 62

Information Insights Customer Service Airlines 62

InMoment XI

DECEMBER 18, 2024

These insights ensure agents dont miss out on valuable information they can use to satisfy and retain clients. Tools like real-time call transcriptions provide agents with the information they need for quick and effective issue resolution. Businesses looking to increase their contact center ROI should invest in automation.

Contact Center 195

Contact Center Customer Satisfaction ROI Call Center 195

InMoment XI

AUGUST 20, 2024

This involves online reputation management practices such as managing platforms such as review sites, legal directories, and social media. When potential clients search for legal services online, they often read Google reviews , visit attorney websites, and browse social media profiles before making a decision.

Management 369

Management Social Media 2024 Download 369

InMoment XI

SEPTEMBER 21, 2023

It involves collecting and analyzing feedback from multiple sources, such as reviews, social media, and customer surveys, and using that feedback to improve the customer experience and build a positive reputation. Sounds like a lot, right? No need to be overwhelmed. We’ve compiled a step-by-step checklist to get you started.

Management 368

Management Social Media Feedback Voice of Customer 368

InMoment XI

DECEMBER 22, 2022

In technical terms, a VoC program is the process of gathering vital information regarding what customers think and feel about their experiences with a business. This can include listening posts like customer support interactions, emails, live chats, direct surveys, online product reviews, social media comments, and more!

Voice of Customer 418

Voice of Customer Net Promoter Score Social Media Call Center 418

InMoment XI

NOVEMBER 5, 2024

Customers also struggled to access all the information they needed in one place, leading to customer friction. You will be prompted to add information like your business category, default language, and website. In this step, you will review and confirm your business information. Provide the necessary business details.

2024 195

2024 2026 Connections 2012 195

InMoment XI

OCTOBER 17, 2024

A customer feedback questionnaire is a set of structured questions that aims to collect information from customers about their experience, opinions, and thoughts about your product or service. It will also help inform strategy on which improvements to make based on potential impact on customer experience.

Feedback 195

Feedback Insights Customers Banking 195

InMoment XI

OCTOBER 24, 2024

They integrate with apps, websites, and social media to provide a consistent customer experience across all channels. Sprinklr Sprinklr is a customer experience management platform specializing in social media, emails, and messaging apps.

Customer Engagement 195

Customer Engagement Engagement E Commerce Omnichannel 195

InMoment XI

FEBRUARY 3, 2025

Businesses can use this rich data to inform their decision-making, refine their marketing strategies, and balance resource allocation in response to hard numbersnot just vibes. For example, say a community discusses an upcoming neighborhood-wide event on social media.

Social Media 195

Social Media Events Call Center Multi-Channel 195

InMoment XI

FEBRUARY 12, 2025

They also improve search rankings and visibility and provide valuable information that can help customers better experience your products or services. Build Trust Through Social Proof and Credibility Positive online reviews serve as modern word-of-mouth referrals, reassuring customers about the quality and value of your services or products.

Feedback 221

Feedback Retail Social Media Advertising 221

eglobalis

JUNE 27, 2024

These insights inform the service standards and product offerings that will most effectively meet customer expectations. Data analytics is critical for processing vast amounts of information to uncover patterns and actionable insights. There are several ways to obtain data and understand customers.

Customer Experience 450

Customer Experience Customer Centricity Net Promoter Score Government 450

BirdEye

MARCH 6, 2025

They followed the rulebooklaunched a website, created social media accounts, and ran paid ads. A balanced approachmerging search engine optimization, smart social media accounts, and fresh contentworks best for a long-term footprint. Increase online presence. But visibility alone isnt enough.

Social Media 85

Social Media Multi-Channel Advertising Feedback 85

InMoment XI

NOVEMBER 13, 2024

It informs effective marketing strategy. This can include CRM data, social media, call center logs, service requests, and chat messages. This information helps you refine retention strategies to keep clients on board. These sources can include CRM systems, customer feedback questionnaires , and social media.

Customer Retention 195

Customer Retention 2024 ROI Competitive Advantage 195

InMoment XI

JUNE 7, 2022

Their new partnership allowed the company to integrate social media content with their VoC data. Gensler now has the ability to achieve a deep, data-driven understanding of customer experience in airports by mining omnichannel social media data from dozens of America’s airports. The result?

Insights 369

Insights Social Media Return on Investment Travel 369

BirdEye

DECEMBER 28, 2024

Search engines struggle to verify your business information when these details vary across platforms. This inconsistency directly impacts your local search rankings and makes it harder for customers to find accurate information about your restaurant. Heres how you can do it: Complete every profile section meticulously.

Social Media 97

Social Media Books Demo Events 97

InMoment XI

JANUARY 27, 2025

Still, in discussing the logistics of the exchange, a nugget of information emerges amid the customers relief at having the issue resolved promptlya comment about wanting to look professional for an upcoming work event. The agent understands the issue and resolves it by offering an exchange for a different size.

Call Center 195

Call Center Contact Center Social Media Apparel 195

InMoment XI

OCTOBER 19, 2021

We have agents on the phone, email, live chat, and social media messaging. Some telephone platforms now offer “intent recognition” and we can also get that information from our VoC platforms if we ingest that data. Beyond our contact centre data we can also leverage external sources such as social media or reviews.

Customer Experience 370

Customer Experience Social Media Call Center Metrics 370

ShepHyken

OCTOBER 27, 2024

My Comment: I like this article, which shares some of the big trends in customer service and CX, tells us why and then suggests what we might do with the information. My Comment: It’s been “a minute” (actually quite a while) since I covered the topic of how to respond to customers’ negative comments on social media.

Article 79

Article Customer Service Social Media 2024 79

Experience Investigators by 360Connext

OCTOBER 3, 2023

Yet some of the most valuable information hides beyond typical survey results. If you want a more complete look at your customer experience, you need to augment survey findings with insights from your customer’s actual conversations and information they share online. And I’d bet your team is, too!)

Feedback 270

Feedback Social Media Hospitality Hotels 270

eglobalis

JULY 2, 2024

By embracing a more nuanced approach, organizations can gain a comprehensive understanding of customer sentiment, facilitating more informed decision-making and enhancing overall customer satisfaction. For instance, a company’s operating profit number is useless without additional metrics and other supporting information.

NPS 450

NPS Feedback Net Promoter Score B2C 450

InMoment XI

JANUARY 9, 2024

Social media marketing platform Hootsuite leverages InMoment to make the Net Promoter Score (NPS) methodology central to its operation. Using information from unsolicited feedback, companies can gain valuable insights into how to improve their brand, products, services, and overall customer experience.

B2B 413

B2B Customer Experience Net Promoter Score Customer Journey Mapping 413

BlueOcean

DECEMBER 2, 2024

It begins with training agents to pay active attention to what your customer is saying – not just the primary information like their name and address, but even the small comments, maybe something said in passing. There is no siloed information. Those are the “wow” moments that come from active listening and great notetaking.

Exceptional Customer Service 156

Exceptional Customer Service Customer Service Hospitality Contact Center 156

Experience Investigators by 360Connext

AUGUST 3, 2021

You will receive occasional emails with valuable information. We will never sell, share, or abuse your information. For more information, view or Terms of Service & Privacy Policy. Try This: Search social media, user forums, and review sites for questions that apply to your product/service.

Customer Experience 380

Customer Experience Social Media Feedback Brands 380