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Beyond the Ask: A Practical Guide to Deciding Which Customer Feedback to Act On

eglobalis

The challenge lies in carefully evaluating feedback and determining whether a feature request should make it to your product roadmap or be declined. Challenges : Predicting ROI can be tricky, especially with innovative or experimental features. I’d also love to hear your experiences on this subject.

Feedback 438
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Winter 2024 CX Trends: Navigating AI, Society, and Experience Design

InMoment XI

Packed with useful insights, its your roadmap to a smarter, balanced, and customer-centric approach to AI. Packed with useful insights, its your roadmap to a smarter, balanced, and customer-centric approach to AI. Filter relevant insights to focus on what truly matters. Balance technology with personal interaction.

2024 195
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Unlock The 3 Key Net Promoter Score Drivers

InMoment XI

Net Promoter Score Driver #1: Deliver on Product Quality and Innovation Customer experience plays a crucial role in driving great product quality and innovation. As a reminder we have listed the steps to consider: Company Purpose: Define your company’s purpose and why it exists, what does it hope to achieve for its customers and why.

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Q3 Product Feature Highlights

InMoment XI

With AI-powered improvement suggestions, more robust API integrations and intelligent automation, competitor review data ingestion, and individual speaker insights from customer conversations—it’s time to take your CX program to new levels. Understand Conversational Experiences: Reduce time to insights and improve program engagement 2.

Events 243
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Why Silos in 2020’s CX Aren’t Your Real Problem—And What You Should Focus on Instead

eglobalis

Introduction: The Need for a Non-Siloed Organization Silos within an organization have long been a barrier to innovation, efficiency, and customer satisfaction. For example, Sales can provide insights on customer feedback directly to Marketing, allowing for more targeted campaigns.

2020 346
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Stepping Into The Future of Retail With Foot Locker

InMoment XI

Foot Locker stands out as a beacon of innovation and customer-centricity. Listening to ALL Customer Signals Foot Locker’s CX programme, run by InMoment, is fueled by a wide range of customer signals that provide valuable insights into customer behaviour and preferences.

Retail 195
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InMoment named Leader in Forrester Wave™: Text Mining and Analytics, Q2 2024: A Comprehensive Breakdown

InMoment XI

This placement highlights our fierce commitment to innovation, customer satisfaction, and delivering future-proof technological solutions—no matter your business needs. Innovation – Following the Lexalytics acquisition, InMoment led text analytics innovation, which is recognized with industry awards.

2024 195