InMoment XI

DECEMBER 19, 2022

Strong and insightful surveys help businesses understand what they are getting right and where they need improvement. Journey mapping workshops help you predict and plan for changes in customer behavior, so while your competitors are scrambling to adapt, you’re prepared to meet the evolving needs of the market.

Touchpoint 370

Touchpoint Feedback Workshop Customer Journey 370

Experience Investigators by 360Connext

MAY 20, 2015

They are the innovators. Keynotes, Coaching and Executive Workshops. Kicking off the year or the quarter or the sales meeting with a workshop on how to better focus on customers is a great way to move the needle quickly. We bring insights in quick and actionable ways. They are the visionaries. We have no endgame to sell.

Customer Journey Mapping 306

Customer Journey Mapping Customer Experience Workshop Customer Journey 306

InMoment XI

AUGUST 31, 2023

This year’s event is jam-packed with hands-on demonstrations, workshops, and interactive opportunities to help you extract tangible value from our speakers, as well as gain applicable knowledge for your experience programme. Integrated Insights : Delivering both leading innovative technology and strategic expertise to deliver ROI.

2023 195

2023 Workshop 2024 Events 195

InMoment XI

JULY 24, 2024

By leveraging CX services, companies can gain deeper insights into customer needs, improve customer satisfaction , and drive brand loyalty. Training and Workshops : Educational resources to empower your team with CX best practices. Ongoing Support : Continuous assistance to ensure the success of your CX initiatives.

Technology 195

Technology Customer Experience Workshop ROI 195

Experience Investigators by 360Connext

DECEMBER 15, 2023

Share customer journey maps and insights. Don’t limit key insights and journey maps to just certain leaders or teams. Engaging others in the act of customer journey mapping through a workshop or presentation is a great way to communicate directly about the customer experience. Sugarcoating their reality won’t build trust.

Communication 304

Communication Customer Experience Customer Journey Mapping Net Promoter Score 304

Alida

AUGUST 3, 2016

We’ve already outlined what the Summit has in store for marketing , customer experience , innovation and research pros—but we haven’t shared what past attendees gained from the experience. Learn from a variety of workshops. Discover tips from other users of insight communities. Julie Murtha (@JulieMurtha) October 22, 2015.

2015 167

2015 Workshop Customer Centricity Innovation 167

Experience Investigators by 360Connext

FEBRUARY 3, 2020

Thriving employees perform 27% better than non-thriving employees, including 89% better on innovation, and they are 79% more committed to the organization. The occasional company-wide training workshop. On-site CX Workshops. Workshops are an incredible way to train your team in a collaborative and interactive way.

Workshop 197

Workshop Healthcare Sales Financial 197

One Millimeter Mindset

JANUARY 14, 2021

When you are managing teams for innovation, everyone focuses on creating better and better solutions. The concept and execution of managing for innovation is a hot topic in my keynotes, workshops and coaching. First, by focusing on innovation you and your team create outcomes which continuously meet client expectations.

Innovation 91

Innovation Management Workshop Leadership 91

Experience Investigators by 360Connext

APRIL 23, 2024

Speaking of data…any type of business strategy requires incorporating key data and analysis to get to the insights, improvements, and priorities in a plan. Insights from operational data, like conversion rates, as well as feedback from customers, can help prioritize what efforts should come first.

ROI 260

ROI CEM Net Promoter Score Customer Experience 260

CloudCherry

JULY 23, 2019

On the flip side, we’ve seen first-hand that companies are doing transformative and innovative CJM work. You’ve completed an energizing workshop and designed a powerful journey map visual. It feels inspiring to pull together your first customer journey workshop and design your journey map, doesn’t it?

Customer Journey Mapping 236

Customer Journey Mapping Customer Journey Net Promoter Score Workshop 236

InMoment XI

OCTOBER 18, 2023

After a successful XI Forum Europe featuring 9 EMEA customer experience experts , 200+ engaged delegates, 8 insightful workshops, and plenty of networking, it’s safe to say that the event was a hit! That means capturing insights from every touchpoint and channel. Staying ahead means being willing to evolve and innovate.

Customer Experience 195

Customer Experience 2023 ROI Return on Investment 195

CSM Magazine

MARCH 25, 2025

Since launching in 2017, Disrupt has become the must-attend event for CX innovators, consistently attracting around 1000 decision-makers to its annual London event and its sister event in Madrid.

2025 52

2025 2017 Events Innovation 52

CSM Magazine

DECEMBER 5, 2024

Improved Problem-Solving and Innovation Diverse teams bring varied perspectives that can significantly enhance creative problem-solving and expedite the resolution of unique customer issues. Organizations that prioritize cognitively diverse teams often enjoy faster problem resolution and more innovative outcomes.

Customer Service 52

Customer Service Culture Loyalty Workshop 52

SurveySparrow

SEPTEMBER 29, 2023

And one powerful tool that can help achieve this is a customer experience workshop. But what exactly is a customer experience workshop, and why is it so important? What is a Customer Experience Workshop? Read More: 10 Best Customer Experience Books of All Time Why is a Customer Experience Workshop Important?

Workshop 52

Workshop Customer Experience Roadmap Innovation 52

One Millimeter Mindset

NOVEMBER 19, 2018

Innovative customer retention should not be a rare occurrence. However, in many organizations, innovative is the last thing customers expect. As a result, these three legacy scenarios scream for a more innovative customer retention strategy. Consider what to do more innovatively : Well. Here’s why.

Customer Retention 73

Customer Retention Innovation Workshop Social Media 73

eglobalis

OCTOBER 1, 2017

The CXPA supports the professional development of its members and advances the field of Customer Experience, Customer Insights, People Experience, Analytics, Sales, Marketing and Care. Workshops of the best CX community around the globe. Events connecting CX and the Global Industry Experts . Access to a group of CX experts.

Customer Experience Professionals 158

Customer Experience Professionals CEM Customer Experience 2011 158

InMoment XI

JUNE 21, 2022

After 14 customer experience speakers, 250 delegates, two hands-on workshops, and hours of networking on the Sydney Harbour cruise, the 2022 Sydney XI Forum is done and dusted. That means it’s time to take what you’ve learned and start doing the work to elevate your experience program! .

Customer Experience 195

Customer Experience Workshop 2022 Events 195

One Millimeter Mindset

DECEMBER 8, 2020

Consequently each meeting becomes a turf war rather than a collaborative and innovative exchange. Consequently, this team persona leaves little opportunity for collaboration and innovation. Chances are, everyone seated around your business table has significant insights to contribute. As a result, nothing gets done.

2021 114

2021 Innovation Workshop Leadership 114

Gainsight

APRIL 15, 2025

On May 28th and 29th, Gainsight invites you to transform into students of Shiz University in the land of Oz, where innovation and ambition will meet at the intersection of customer success. Workshop Your Way to Growth The final ingredient in our potion for success is practical application.

2025 52

2025 Workshop Leadership Customer Success 52

Strativity

JANUARY 22, 2020

We’re kicking off the new year by sharing some of our favorite workshop exercises to discover unmet needs, develop CX strategies, align on priorities, and spark innovation for your business. Try These DIY Exercises to Enhance Your Next CX Workshop.

Workshop 40

Workshop Innovation Download White Paper 40

TechSee

AUGUST 14, 2023

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience and customer service. Skilled in leading high-performing teams and utilizing customer insights to drive improvements, Agnes works on unique ways to build customer loyalty through community programs and events.

2023 207

2023 Customer Service Contact Center Customer Centricity 207

Customer Bliss

NOVEMBER 23, 2016

You offer some amazing insights and contexts on the customer growth engines you’re building where you work, and that in turn informs the work I get the privilege to do. Proactive experience reliability and innovation. Using this audit in a workshop setting is very powerful, and something we often do at the beginning of coaching.

Chief Customer Officer 147

Chief Customer Officer 2017 Workshop Books 147

Interactions

APRIL 19, 2024

Recently, we hosted a workshop at Frost & Sullivan for the best and brightest in the CX industry. Here’s a summary of the workshop and the insights gleaned: Unlocking a Customer Experience Transformation Strategy The workshop, spanning 85 minutes, was structured to encourage active participation and meaningful discussions among attendees.

Insights 62

Insights Workshop Customer Experience Contact Center 62

One Millimeter Mindset

SEPTEMBER 3, 2020

Often, the insights and input reflected by a team’s professional diversity become mission-critical. Or have practical and historical insights to not only reduce costs, but also to introduce innovations. Engage me to present one of my One Millimeter Mindset speaking programs, workshops or mastermind groups.

Workshop 118

Workshop Leadership Innovation Presentation 118

InMoment XI

OCTOBER 24, 2023

Imagine a world where every piece of customer data, every interaction, and every feedback converges, creating a tapestry of insights. By centralizing data, it ensures that insights aren’t scattered fragments but a cohesive narrative. At InMoment, we emphasize the symphony of insights that analytics can offer.

Contact Center 195

Contact Center Multi-Channel Net Promoter Score Metrics 195

Experience Investigators by 360Connext

JUNE 13, 2023

It operates as a centralized hub responsible for developing and disseminating best practices, providing guidance, and fostering innovation in customer experience across the organization. The center spearheads initiatives to gain deeper customer insights and works closely with other departments to implement these insights.

Customer Experience 162

Customer Experience Chief Customer Officer Culture Customer Centricity 162

SurveySparrow

NOVEMBER 28, 2019

The in-depth learning sessions, the opportunity to meet and have penetrative conversations with visionaries and of course, the hands-on workshops on cutting-edge technologies, etc. Oracle is all set to help organizations adopt innovative and disruptive data-driven customer experience strategies to empower change and stimulate growth.

2020 96

2020 Customer Experience Workshop 2019 96

One Millimeter Mindset

AUGUST 27, 2018

Innovative customer experiences stand out from what customers are used to experiencing. First, innovative customer experiences are created by Professionals of Worth who continuously listen to the voices of their client’s workforce. How innovative, distinctive and unforgettable is executing this strategy? Let’s explore.

Innovation 86

Innovation Customer Experience Workshop Customer Retention 86

OpinionLab

OCTOBER 25, 2016

However, companies are becoming increasingly innovative in their efforts to improve – with a number of trends evident among industry leaders. Your employees provide insight from a unique vantage point. Key stat: 77% of companies that collect employees’ insights on customer issues do so sporadically (Forrester).

Customer Journey Mapping 111

Customer Journey Mapping Customer Journey Touchpoint Voice of Customer 111

One Millimeter Mindset

AUGUST 15, 2018

Our innovative value leverages the client-focused outcomes we create. Instead, our innovative value leverages the voice which defines us as Professionals of Worth. Professional innovation is the road less traveled. Innovative value reflects the Who We Are behind What We do. Looking for an innovative, engaging speakers?

Innovation 51

Innovation Workshop Customer Retention Travel 51

InMoment XI

MARCH 27, 2024

Given these stats, it’s no surprise that sales-oriented corporations are taking a backseat to tech innovators, customer experience leaders, and automotive brands with a strong digital presence and great online reputation. On the other hand, 76% of consumers will stop doing business with you after just one bad experience.

Automotive 195

Automotive Management Social Media 2024 195

Up Your Service

JULY 16, 2018

This is an important publication with insights from 6,700 consumers and business buyers on the intersection of customer experience, use of technology, and the creation and development of trust. No matter where you are located or what your industry you are in, understanding these insights matters for your business and future success.

Connections 67

Connections Insights Culture B2C 67

Customer Bliss

SEPTEMBER 13, 2016

Leading Customer Experience Transformation & Innovation. Here’s another popular one on “Earning Your Customers’ Raves:” In this keynote or workshop, I take you “behind the scenes” into the decision making that happens inside beloved companies. Helping Companies Grow…by Improving Customers’ Lives.

Chief Customer Officer 0

Chief Customer Officer Workshop Social Media Culture 0

Experience Investigators by 360Connext

OCTOBER 8, 2024

Once a month, we check in to find out what’s happening in the world of customer experience and discuss ideas and insights customer experience leaders can learn from. This is your October CX Pulse Check. In this episode, Jeannie Walters is joined by special co-host Rohit Bhargava, Founder & Chief Trend Curator at Non-Obvious Company.

2024 143

2024 Magazine Entertainment Workshop 143

Beyond Philosophy

DECEMBER 16, 2023

The Future of Customer Research Teams: Innovating for Success in 2024 and Beyond AI’s enthralling me these days, and it seems the world’s caught in the same spell. So, where’s the compass pointing for customer insights? The upshot? Jobs will morph—both in nature and in the entities they serve. How can we help?

2024 78

2024 Innovation Workshop Consulting 78

Middlesex Consulting

NOVEMBER 28, 2016

He was fortunate to have his boss recommend that Doug attend a weeklong workshop on human-centered design and other related concepts. Note that the definition of innovation is essentially identical to the definition of customer value creation. When the innovation is successful in meeting customer needs, it is INNOVATION.

Innovation 60

Innovation Hospitality Healthcare 2012 60

GetFeedback

DECEMBER 2, 2019

This allows for more innovation and empowerment, leading to lower costs for service issues. One more thing—I recently did a webinar with GetFeedback where we discussed how leading brands are measuring CSAT and using these insights to improve the customer experience. The more consistently you measure, the more you’ll gain.

ROI 195

ROI Customer Satisfaction Loyalty Measurement 195