Customer Bliss

JULY 4, 2017

They won CX Innovation Awards in both 2015 and 2016, so he seemed like a great person to bring on and discuss what he’s doing with his team — and how/why. Sandy Spring Bank received the 2015 CX Innovation Award given to the top 5 organizations globally by the Customer Experience Professionals Association. About Mark.

Banking 143

Banking Leadership Net Promoter Score 2015 143

InMoment XI

NOVEMBER 30, 2023

These guidelines serve as a roadmap for how your brand is visually and verbally presented across various channels. Data Visualization and Reporting These tools often provide intuitive dashboards and reports that present key performance indicators, sentiment trends, and other crucial metrics. Consistency builds trust and recognition.

Brands 284

Brands Management Multi-Channel Social Media 284

Experience Investigators by 360Connext

DECEMBER 15, 2023

But proactively and intentionally designing and delivering a positive customer experience is all about leadership. An organization’s leadership must believe in the value of customer experience. Our own imagination can sometimes be the biggest blocker for customer experience innovation. Dive into dashboard details.

Communication 304

Communication Customer Experience Customer Journey Mapping Net Promoter Score 304

eglobalis

JULY 2, 2024

Effective leadership necessitates leveraging real-time service data and AI to gain a comprehensive view of the customer journey and sentiment upfront. Customer-Centric Culture : Foster a culture where feedback is valued and acted upon at all levels, promoting continuous improvement and innovation.

NPS 373

NPS Feedback Net Promoter Score B2C 373

One Millimeter Mindset

JANUARY 14, 2021

When you are managing teams for innovation, everyone focuses on creating better and better solutions. The concept and execution of managing for innovation is a hot topic in my keynotes, workshops and coaching. First, by focusing on innovation you and your team create outcomes which continuously meet client expectations.

Innovation 91

Innovation Management Workshop Leadership 91

Experience Investigators by 360Connext

AUGUST 17, 2021

Cross-functional leadership is a key factor in leading any customer experience program. Innovations and Forecasting. CX meetings require thinking about the past, present, and future of the customer experience program. These teams are sometimes called a CX Strategic Council, a CX Team, or something similar.

Customer Experience 364

Customer Experience Net Promoter Score Customer Journey Document 364

InMoment XI

AUGUST 19, 2024

Key growth factors include customer retention and loyalty, revenue expansion, cost efficiency, brand differentiation, innovation, and sustainable long-term development. Measuring the success of CX initiatives and sharing insights with your team and leadership is vital to continually improving and achieving these results.

ROI 195

ROI Customer Experience Net Promoter Score Telecommunications 195

Customer Bliss

NOVEMBER 19, 2015

You present the visual depiction of customer growth or loss. Have leaders pick one-company experience opportunities to improve or innovate. Instead establish a reliable cycle of accountability for the teams you task as a leadership team to improve customer experiences.

Engagement 205

Engagement ROI Leadership Customers 205

Experience Investigators by 360Connext

JUNE 8, 2021

To look for clues for the future, it’s vital to understand their present reality. Invite employee feedback for innovation. Visibility around these submissions also creates collaboration for future innovation and ideas. If you don’t, then collect whatever feedback you can from inputs like social media and product reviews.

Healthcare 271

Healthcare Customer Journey Mapping Customer Journey 2013 271

Customer Bliss

NOVEMBER 29, 2018

In addition to understanding the customer’s POV, she also met with executive leadership to understand their individual perspectives and pain points. Taranto joined the Department in 1999 and has focused on leading innovations and improvements in systems and services for providers and customers.

Chief Customer Officer 195

Chief Customer Officer Engagement Call Center Leadership 195

Russel Lolacher

MAY 4, 2021

” Now a lot of “leaders” will start thinking of innovators like Steve Jobs and his introduction of user friendly technology like the iPhone, or Walt Disney and his theme parks and animation studios, or Brene Brown for her ideas and research on vulnerability and bravery. The post What Will be Your Leadership Legacy?

Leadership 128

Leadership Sports Events Connections 128

Customer Bliss

NOVEMBER 15, 2018

Samantha shares how she’s used her communications and marketing background to unite leadership across silos within her organization to provide a more efficient and unified customer experience. Samantha presented her findings to the CEO and executive team through a visual deck, in a way she knew her audience would be receptive to.

Leadership 128

Leadership Chief Customer Officer Financial User Experience 128

Customer Bliss

MAY 23, 2018

When you can do this, you get an internal culture of excitement, innovation, and happy employees which result in happy customers. She paid attention to the teachings from her leadership teams so she could encourage teammates to work together better since they hadn’t really worked closely before.

Sports 197

Sports Customer Experience E Commerce Travel 197

Customer Bliss

NOVEMBER 1, 2018

Mary spontaneously goes to driver-organized meetups because she wants to show up, connect, and be present for what’s happening with the drivers. Mary believes that when you’re present and authentically engaged with employees (or contractors), it’s more beneficial than looking through data on spreadsheets and being on conference calls.

Employee Experience 175

Employee Experience ROI Chief Customer Officer Culture 175

One Millimeter Mindset

AUGUST 11, 2021

From the start, this strategy becomes an innovative way to shift the human dynamics within the most staid organizational cultures. That is professional innovation and cross-functional leadership in the making. That is professional innovation and cross-functional leadership in the making.

Innovation 116

Innovation Culture Leadership Events 116

Experience Investigators by 360Connext

OCTOBER 2, 2018

When you are asked about a design or an idea, ask the presenter what customers will think. You need diligence and persistence in this type of leadership. Lead by sharing feedback from customers any way you can, and reinforce the importance of that feedback in every meeting. Did we find out? The “Big Idea” CX Leader.

Customer Experience 225

Customer Experience Culture Leadership Consulting 225

Experience Investigators by 360Connext

APRIL 23, 2024

CX leaders need to present strong business cases for every step of their journey. This requires a culture of innovation, and customer experience innovation is a known differentiator in the market. CX leaders know customer experience (CX) is not just about transactional exchanges; it’s about building lasting relationships.

ROI 260

ROI CEM Net Promoter Score Customer Experience 260

One Millimeter Mindset

APRIL 20, 2022

Conversations and presentations are driven by the urge to make up for perceived lost time with real live three dimensional people. In fact, several minutes into a shared dialogue or presentation, people are easily overwhelmed. Then engage me to present a One Millimeter Mindset program!

Innovation 107

Innovation Presentation Consulting Leadership 107

One Millimeter Mindset

FEBRUARY 11, 2021

If so, you may fall short of creating opportunities to impact, engage, inspire, take action, and innovate. When you target a cross-functional team leadership trajectory, professional success leverages more than delivering presentations during meetings. Engage me to present a One Millimeter Mindset program!

Leadership 92

Leadership Innovation Presentation Consulting 92

One Millimeter Mindset

DECEMBER 8, 2020

Consequently each meeting becomes a turf war rather than a collaborative and innovative exchange. Consequently, this team persona leaves little opportunity for collaboration and innovation. Why remain an order-taker when you can evolve into an innovator? Engage me to present a One Millimeter Mindset program!

2021 114

2021 Innovation Workshop Leadership 114

Experience Investigators by 360Connext

SEPTEMBER 22, 2020

You just mix in some leadership and toss in a splash of data, then top it with some team-building exercises. An innovative, future-focused and adaptable work community focused on solving customer challenges. Customer-first cultures require an eye toward the future and persistent attention on the present.

Culture 251

Culture Lifetime Customer Customer Centricity Communication 251

TechSee

SEPTEMBER 29, 2020

Contact center leadership must think strategically and find sustainable call center cost reduction strategies that do not compromise the quality and efficiency of the brand’s service. Instead, contact center leadership should focus on three key areas that have been proven to cut costs effectively over the long term while improving CX.

Call Center 196

Call Center Contact Center Average Handle Time Measurement 196

Customer Bliss

SEPTEMBER 5, 2019

Leadership was thinking about the museum’s role as a community organization and a repository for historical objects in history. Asking interview candidates for a Pechakucha presentation is a great way to learn about what your potential employees are passionate about. #CX CX #EmployeeExperience Click To Tweet.

Culture 131

Culture Chief Customer Officer Leadership Presentation 131

CloudCherry

NOVEMBER 11, 2019

Sarah made an incredible video with testimonials from Customers, Employees, and Executive Leadership. Sarah Meyerdirk – VP and Director of CX at Promomash, and our 2 nd place CX Champion (in the category of Practitioner). Her nominator, Yual Selik tells us, “She doesn’t give up…never. It’s not in her vocabulary.”

2019 170

2019 2020 Leadership Consulting 170

One Millimeter Mindset

JUNE 2, 2021

Instead, you are ready to take your seat at the leadership table. Then engage me to present a One Millimeter Mindset program! Change Agent | Collaboration Catalyst | Complex Problem Solver | Professional Innovation | Cross Functional Leadership | Speaker, Consultant, Coach, Author |. Delivered virtually or in-person.

Leadership 116

Leadership Innovation Consulting Events 116

InMoment XI

SEPTEMBER 3, 2024

Whether it’s improving customer support, enhancing sales strategies, or driving product innovation, conversational analytics offers a wide range of applications and use cases that can significantly impact business outcomes. Scalability Scalability and efficiency present another set of challenges.

Social Media 195

Social Media Average Handle Time Contact Center Call Recording 195

Customer Bliss

JUNE 22, 2020

These conversations span across a range of industries but tend to have an overarching theme that comes back to the importance of leadership bravery. Rich Sheridan : CEO & Chief Storyteller of Menlo Innovations , and author of Joy, Inc.: They’ve included influential authors like Seth Godin and CEOs like Leslie Stretch.

Leadership 200

Leadership Healthcare Books Feedback 200

Customer Bliss

AUGUST 8, 2017

With a track record in transformational leadership, Stephen has built a reputation for leading and implementing successful customer focused, innovative and profitable initiatives. He also regularly writes and speaks at global conferences on subjects ranging from customer experience, innovation, marketing and leadership.

Chief Customer Officer 137

Chief Customer Officer Leadership Innovation Financial 137

One Millimeter Mindset

MAY 27, 2021

Click this link to discover how collaborative problem solving catalyzes your professional innovation. Do you work in a department of cost-containers, yet want to take a collaborative leadership role within your organization? Isn’t it your time to take your place at your organization’s leadership table? I think so too.

Leadership 99

Leadership Innovation Workshop Consulting 99

Russel Lolacher

MARCH 13, 2023

In this episode of Relationships at Work, Russel chats with academic and best selling author Hamza Khan on the importance of reinventing leadership to improve the workplace and the employee experience. He’s the best selling author of the burnout gamble and his latest book leadership reinvented. is the answer to a chaotic world.

Leadership 98

Leadership 2015 Government Books 98

One Millimeter Mindset

DECEMBER 7, 2022

First, what are the little things you can do which make a group presentation more pleasant, enjoyable, and participatory? Babette Ten Haken | Professional Innovation | Cross Functional Leadership | Complex Problem Solving | Speaker, Consultant, Mentor |. Contact me here to get started.

Consulting 119

Consulting Innovation Leadership Presentation 119

InMoment XI

MARCH 6, 2024

The best customer experience quotes can be a great source of inspiration for leadership teams and entire organizations looking to drive their CX transformation. By claiming ownership of specific pages on online channels where your brand is present, you can more easily listen and respond to existing and potential customers.

Customer Experience 195

Customer Experience Social Media Customer Centricity Feedback 195

One Millimeter Mindset

APRIL 15, 2021

Post pandemic professional innovation requires you to push yourself to make necessary hard calls. You and your colleagues are moving forward towards what, continuously, presents as new and next each day. You and your colleagues are moving forward towards what, continuously, presents as new and next each day. So you reflect.

Leadership 96

Leadership Innovation Consulting Presentation 96

One Millimeter Mindset

NOVEMBER 26, 2020

Otherwise, I focus on what is easier to accomplish rather than those difficult activities which catalyze my continuous professional innovation. Engage me to present a One Millimeter Mindset program! Next, I re-prioritize the activities I absolutely need to complete by end of day. Delivered virtually or in-person. Contact me here.

2020 124

2020 Innovation 2019 Leadership 124

One Millimeter Mindset

JUNE 29, 2022

Professional Innovation | Cross Functional Leadership | Complex Problem Solving | Speaker, Consultant, Coach |. Then engage me to present a One Millimeter Mindset program! Building trust through your purpose-driven, professional innovation. Need to stop spinning your wheels professionally? Who am I and what do I do?

Workshop 102

Workshop Innovation Leadership Consulting 102

One Millimeter Mindset

JULY 28, 2021

They are catalysts for innovation. Because when you are making hard calls together and innovating in new directions, what is Possible is always one millimeter beyond what is comfortable. Then engage me to present a One Millimeter Mindset program! “You can’t read the label if you are inside the bottle (or box)?”

Innovation 112

Innovation Leadership Consulting Events 112

One Millimeter Mindset

SEPTEMBER 3, 2020

Or have practical and historical insights to not only reduce costs, but also to introduce innovations. Engage me to present one of my One Millimeter Mindset speaking programs, workshops or mastermind groups. Consider that these professionals, often manual workers, have the answers to the questions you only are guessing at.

Workshop 118

Workshop Leadership Innovation Presentation 118